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7/22/2015

Copy right 2015 Allstate Insurance Company – All rights reserv ed Internal Use Only

Network Engineering

BIG-IP Edge VPN Client

User Guide Version 1.3

For The Enterprise

7/22/2015 of 16


Contents

About this Document .............................................................................3

Summary of Changes ............................................................................. 3

Document Owner................................................................................... 3

Distribution Notice ................................................................................. 3

Prerequisites .........................................................................................4

Startup – Standard Use Case .................................................................5

Startup – Remote User Without Cached Credentials .............................7

Authenticated Hotspot.........................................................................10

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About this Document

This document was created to aid in the deployment of the Allstate BIG-IP Edge VPN Client.

Summary of Changes

The following table summarizes all significant changes made to this document since its last publication date:

Version Details

1.0 Initial Version

1.1 Added Hotspot Connectivity

1.2 Clarified wired network logon

1.3 Added Two-Factor instructions

Document Owner

The document owner is responsible for the technical accuracy of information and long-term maintenance of this

document. The document owner for this manual is Infrastructure Services. Any changes made to this document

that are not coordinated through the document owner are considered unauthorized.

Distribution Notice

Distribution of this document should not occur without the document owner’s consent. Use of this document is

subject to all applicable Allstate policies and rules including, but not limited to Allstate’s Information Protection

Policies and Standards (IPPS) manual (http://tssfs/ais/irs_manual/docs/) and the Human Resources Policy manual.

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Prerequisites

Allstate imaged laptop with all current security software installed and

up to date.

Package ID 15719 Installed

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Startup – Standard Use Case

Run the BIG-IP Edge VPN Client

from either the Start menu or from

the shortcut on the desktop.

The client then will start

connecting automatically.

You will need to enter your NTID,

password and security code.

(domain is not required in front of

the NTID)

For information on how to set up

the security code please click here.

https://ssp.allstate.com/help/

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It will run through a series of

security checks.

*Note – If a error number appears

here please record that error

number and contact the ATSC.

After the checks are completed the

client will show connected and

minimize to the system tray.

The F5 icon will show in the

system tray.

At this point you are connected to

the network.

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Startup – Remote User Without Cached Credentials

Use cases & requirements:

o Case where user has never logged into the machine.

o User does not have a Allstate network available

o Must be network connected via a hard wire (Ethernet cable)

o Depending on your connection speed this may take a long time

(20+mins) to complete.

Power on laptop

as usual.

Press

CTRL+ALT+Delete

as usual

Click on switch

user

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Click on Network

Login

Enter username

(including domain)

and password

You will need to

enter your NTID,

password and

security code.

(domain is not

required in front

of the NTID)

For information on

how to set up the

security code

please click here.


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A series of checks

will run and your

desktop will be

displayed and you

will be connected

to the network.

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Authenticated Hotspot

Some public hotspots require authentication or accepting terms of service

before allowing access and due to Allstate security requirement there is a

special procedure for connecting to these hotspots.

Example 1 – For a large amount of Hotspots this will work, the following is an

example from McDonalds, however please remember this is only an example

and the screens will look completely different based on the venue.

Click on wireless icon

in the lower right

hand corner in the

system tray (as you

would do to connect

to any other wireless

network)

If you are not

connected to a

network find the

network you want to

connect to and click

connect.

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Select the type of

network as Public

Network.

Launch the VPN client

The client will then

attempt to connect.

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It is at this point a

window will open up

and will display what

you need to do.

(THIS IS ONLY AN

EXAMPLE) from here

you would click “Get

Connected” .

*If the window does

not display with

instructions please

proceed to Example 2

You will need to enter

your NTID, password

and security code.

(domain is not

required in front of

the NTID)

For information on

how to set up the

security code please

click here.


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Once it connects the

client will proceed

with its security

checks and minimize

to the system tray.

You will see the red

F5 icon when it is

connected.

Example 2 – In some cases the venues authentication page will not appear

and the client will just stay in a connecting state. If this happens please

perform the following.

Click on wireless icon

in the lower right

hand corner in the

system tray (as you

would do to connect

to any other wireless

network)

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If you are not

connected to a

network find the

network you want to

connect to and click

connect.

Select the type of

network as Public

Network.

Launch the VPN client

The client will then

attempt to connect.

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Launch Internet

Explorer, you may get

the venues

authentication page.

If not proceed to the

next step.

Go to a different web

site.

(www.google.com or

www.yahoo.com for

example. This will

display the venues

authentication page.

If not please double

check your network

settings or ask the

venue for assistance.

You will need to enter

your NTID, password

and security code.

(domain is not

required in front of

the NTID)

For information on

how to set up the

security code please

click here.

http://www.google.com/

http://www.yahoo.com/


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Once it connects the

client will proceed with

its security checks and

minimize to the system

tray.

You will see the red F5

icon when it is

connected.

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