Network-Concept and Requirements

• Connects the watch to the call center via existing networks

• Same basic functionality as a cell phone• Be able to send a signal in the case of

emergency to call center• Contains a two way voice connection• Able to send data to call center

NetworkSpecialized Cell Phone

• Device is a specialized cell phone that can only call a single number

• Can report data via SMS• Calling can be both manually triggered or

automatically tripped• We can partner with a preexisting carrier in

order to reduce costs

Parts needed for Network Access

• Antenna• microphone• speaker• special circuit componets integrated onto the

circuit board

NetworkRisks

• Needs to be partnered with a major carrier in order to access the network

• the antenna would have to be integrated into the watch and be isolated from skin to avoid electrical issues

• Miniaturization of all parts to fit inside the watch

• total battery life may prove to be a major issue.

Call Center-Concept

• Call center to interface between the Watch user and EMS

• Determine if the emergency is real or if its a false alarm

• comfort the user if its an emergency while informing authorities

• access to telephone and basic medical records• training to understand what they are needed to do• Uses existing call center systems that require minimal

retraining

Call Center-Design AlternativeComputer Voice system

Advantages• Save money by removing

the human operators in the call center

• Rapid EMS response

Disadvantages• Can’t separate out false

alarms• Larger volume of false

alarms • EMS could get annoyed at

having a computer voice that cant respond back

Call Center - Operators

• Operators have to talk to the customer in order to determine if the call is a false alarm or the actual emergency

• Communicate with authorities to inform them of the emergency and provide them with basic information and location

• Operators have to be able to understand some basic medical issues in order to help the customer with their issue