nettech solutions supporting internet explorer in windows xp lesson eleven
TRANSCRIPT
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NetTech Solutions
Supporting Internet Explorerin Windows XP
Lesson Eleven
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NetTech Solutions
Objectives
• Configure and troubleshoot Internet Explorer
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NetTech Solutions
Configuring Internet Explorer
• Configuring General Settings– Internet Options
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NetTech Solutions
Internet Options
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NetTech Solutions
Exam Tip
• Make sure that you understand how to delete temporary Internet files by using Disk Cleanup and from within Internet Explorer.
• Experiment with the various settings that govern temporary files to make sure that you understand their use.
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NetTech Solutions
Configuring Content Settings
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NetTech Solutions
Caution
• You should not use AutoComplete when the computer is located in a nonsecure environment, such as a break room, lunchroom, or kiosk; or when two or more people share a computer and computer account.
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NetTech Solutions
Configuring Connection Settings
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NetTech Solutions
Configuring Program Settings
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NetTech Solutions
Configuring Advanced Settings
• Description of each settingis listed on pages 12-14
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NetTech Solutions
Configuring Security Settings
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NetTech Solutions
Configuring Privacy Settings
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NetTech Solutions
Note
• Cookies can also store personally identifiable information such as a name, e-mail address, telephone number, or even a person’s marital status.
• However, websites gain thisinformation only by asking for it outright.
• Make sure that users know that cookies cannot obtain any personally identifiable information from them unless they specifically provide it.
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NetTech Solutions
Practice:
• Configure Internet Explorer– Page 11-19
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NetTech Solutions
Troubleshooting Internet Explorer Problems
• Resolving Common User Requests– Missing Toolbar, Links Bar, or Status
Bar
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NetTech Solutions
Locked Toolbar
• On the same menu
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NetTech Solutions
Personalizing the Favorites Menu
• Under the Organize Favorites
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NetTech Solutions
Personalizing the Favorites Menu
• To disable or enable:
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NetTech Solutions
Importing and Exporting Internet Favorites
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NetTech Solutions
Using AutoComplete
• You should not use AutoComplete when the computer is located in a nonsecure environment, such as a break room, lunchroom, or kiosk; or when two or more people share a computer and computer account.
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NetTech Solutions
AutoComplete
• To Enable or Disable
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NetTech Solutions
Using Default Search Actions
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NetTech Solutions
Script Errors
• Enabling and Disabling Script Debugging
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NetTech Solutions
Download Complete Notification
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NetTech Solutions
Resolving Problems with Viewing Web Pages
• Screen Resolution• Cookie Handling
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NetTech Solutions
The Information Bar
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NetTech Solutions
Sounds, Videos, and Pictures
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NetTech Solutions
Invalid Page Faults
• Invalid page faults can be represented in Internet Explorer by several different types of errors, including the following:– An actual invalid page fault error– Iexplore.exe has generated errors and
must be shut down– The page could not be displayed– Could not open the search page– An access violation occurred in
MSHTML.DLL
• Steps to troubleshoot on page 11-32
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NetTech Solutions
Summary
• Case Scenario– Page 11-33
• Troubleshooting Lab– Page 11-34
• Key Points• Key Terms
– Page 11-36