netiquette today

Netiquette Today

Your guide to online etiquette successby Liesl Seborg

[email protected]

mailto:[email protected]

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Online Etiquette: “Netiquette”

• Email• Email Discussion Lists• Chat, Instant Messaging & Discussion

Forums• Social Networking • Blogs• Web & Blog Design

Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email protected]


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Salutation

• Greet your recipient – Hi, Hello, Hola, Good morning, etc.– This gentleness keeps the message from

sounding abrupt.



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Closing & Signature

Sincerely, best regards, warmly, in perpetuity, yours, cheers…



Content of Email

• Include some casual conversation

• Know your audience/recipient

• Be brief but not blunt

• Humor & emoticons ;-) XD :-P

• Abbreviations



Forwards – Permission -- if a personal message is

received by you that you would like to forward– Jokes -- be aware of your audience



Reply & Reply All

• Know your employer’s policy

• Reply individually if most appropriate

• Reply to all if all parties are interested in your response.



General Email Tips

• Respond promptly• Spellcheck• Verify attachments• Don’t respond emotionally• Style

– Fonts: use Unicode fonts that are easy to read

– Backgrounds: don’t– Color: be selective



Email Discussion & News Lists

• If list is moderated, do not assume that your post was not received and re-post

• Reply v. Reply All

• Save your subscription email

• Follow email netiquette




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Newby Mistakes

• Forwarding virus alerts not related to own system

• Forwarding jokes and stories in professional environment

• Engaging in Flame Wars or communicating with Trolls


Profiles

• Personal v. professional

• Contact information

• Preserve privacy as appropriate for you


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IM & Chat


•Use email guidelines

•Emoticons are accepted

•Signoff

•Send farewell

•Wait for farewell to be acknowledged


Getting Permission

13Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email protected]


Social Networking


• Respond to comments as needed

• Acknowledge new subscribers, potentially follow

• When repost give credit– Retweet (RT) in Twitter


Blogs


• Posts should contain links for more information

• Comments/Responses should be appropriate to the nature of the blog

http://www.davidleeking.com/2009/09/22/rethinking-the-3rd-place/

Web and Blog Design

• Make accessible– Color– Font size and style (resizing if possible)– Easy navigation

• Avoid stereotypes when defining audience

• Design for older technology

• Avoid excessive animation

• Verify links regularlyNetiquette Today ILA Conference 9/30/2009

Liesl Seborg [email protected]

Forever is a long time

• Whatever you put out there will be available for a very long time

• Library of Congress is working to figure out how to archive digital content


Roundup

• Follow Golden Rule

• Look Twice

• Typos happen

• Practice

• Best digital self



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References and Resources

• 20 Netiquette Tips For Using Email to Develop and Sustain Business & Personal Relationships http://bit.ly/4iYXOw

• Guidelines for users and administrators http://bit.ly/4kjVWk

• http://www.netmanners.com/


http://bit.ly/4iYXOw

http://bit.ly/4kjVWk

http://www.netmanners.com/


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