netgear confidential fvs318v3 cable/dsl prosafe vpn firewall with 8-port switch

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NETGEAR CONFIDENTIAL FVS318v3 Cable/DSL ProSafe VPN Firewall with 8-port switch

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FVS318 Cable/DSL ProSafe VPN Firewall with 8-port switchNETGEAR CONFIDENTIAL
Gift Box
NETGEAR CONFIDENTIAL
With v2.4 firmware
It is not possible to order one particular version.
No upgrade between hardware version is available.
Firmware of FVS318v3 is not compatible to FVS318v1 and v2.
Firmware of FVS318 v1 and v2 is not compatible to FVS318v3.
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Faster routing and VPN throughput.
VPN authentication using X.509 certificates.
Remote Management using HTTPS.
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When will the v3 be available?
The FVS318 will start being shipped in late Dec 2004. However, it may take up to late Feb 2005 for it to reach customer since we still have inventory of the v1/v2.
There are several known issues with the FVS318v3 when it is released initially. A bug fix release will be available before the product reach customer. Make sure customer upgrade to the new firmware.
NETGEAR CONFIDENTIAL
Power: The power light should turn solid green.
Test: The test light blinks when the router is first turned on then goes off.
Internet: The internet port light should be lit. If not, make sure the Ethernet cable is securely attached to the firewall Internet port and the modem, and the modem is power on.
LAN: A LAN light should be lit. Green indicates our computer is communicating at 100 Mbps, amber indicates 10 Mbps. If a LAN light not lit, check that the Ethernet cable from the computer to the router is securely attached at both ends, and that the computer is turned on.
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Guide user to configure internet connection.
Automatically detect PPPoE, static IP or dynamic IP from ISP.
No longer need to use http://192.168.0.1 to access the administrator interface.
Support and documentation links on GUI menu.
Click Cancel during configuration assistant will bring up the Basic Settings page. (New in v3)
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Configuration Assistant - Quit
If you click Quit, you will get the Basic Setting page now.
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FAQ – Configuration Assistant
If user choose to quit Configuration Assistant, the Basic Settings page will come up.
If default home page is blank, configuration assistant won’t come up when start browser.
The configuration assistant will only come up if the router is in factory default state.
If configuration assistant won’t come up, it can be access from:
http://www.routerlogin.com
http://www.routerlogin.net
http://192.168.0.1
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Security - Log
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Security - Schedule
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Security - Email
If you select Daily, then you can select the Time. If you select Weekly, then you can select the day and the time.
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You can access remote management with either HTTP or HTTPS.
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Known Issues
When manage the router through remote management, the interface is slow.
Cannot add VPN client policy when one is active.
LAN PC cannot ping WAN IP address.
When WAN IP 192.168.0.1, can’t route.
NETGEAR CONFIDENTIAL
VPN Troubleshooting
What is the remote VPN endpoint?
FQDN: resolve to remote WAN IP?
IP Address: Is IP address reachable?
0.0.0.0: VPN uses aggressive mode?
Do the VPN parameters matches on both endpoints?
What are the remote/local IKE identities?
Do they match the remote endpoint’s local/remote IKE identities?
What are the local/remote VPN networks?
Do they match remote endpoint’s remote/local VPN networks?
What is the pre-shared key?
Does it match the remote endpoint’s pre-shared key?
What are the encryption/authentication algorithms?
Do they match the remote endpoint’s algorithms?
What is the IKE mode (main/aggressive)?
Does it match the remote endpoint’s IKE mode?
NETGEAR CONFIDENTIAL
Dead on arrival
Non-Netgear Product
Accessory
Application – Can not play online game
Application – Can not set up application server
Application – Can not use messaging services
Cannot build VPN tunnel (box-box)
Cannot build VPN tunnel (passthrough)
Cannot connect to internel
Cannot display secure web pages
Cannot get to AP/Router
Crash/Lock Up
Router hangs connection
Slow internet Connection
Wireless icon red
Admin – Provided password
Customer not willing to troubleshoot
Device tested OK – ISP Problem
Disable SPI
Customer not willing to troubleshoot
Device tested OK – ISP Problem
Disable SPI
Non-Netgear issue – customer error
Physical installation of device
Release/renewed DHCP IP
conditions
RMA – Failure after firmware upgrade
RMA – logged completed unit
RMA – logged power supply
Utility – Configured wireless utility
Utility – installed wireless utility
VPN – configured setup (box-box)
VPN – configured Win2K (box-box)
1. Fill out VPN parameters according to the network data
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