netapp vtl by martin medhurst, vtl channel business manager netapp and tobias diener, ceo logicare,...

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HeartBeat08 Utilizing Virtual Tape Library to develop scalable cost effective Healthcare IT-Services. Martin Medhurst VTL Channel Development Manager Tobias Diener CEO Logicare

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Page 1: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

HeartBeat08Utilizing Virtual Tape Library to develop scalablecost effective Healthcare IT-Services.

Martin MedhurstVTL Channel Development Manager

Tobias DienerCEO Logicare

Page 2: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Logicare AG | Sonnentalstrasse 5 | 8600 DübendorfTel: 044 556 60 00 | [email protected]

Building up a complex VTL-Environment:Advantages and lesson

Tobias Diener, Logicare Ltd., CEO

Page 3: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Building up a complex VTL-Environment:Advantages and lessons learned

Logicare, founded in 2006, provides IT-Services for Hospitals. Logicare hasset-up an IT-Environment, which allows to integrate the IT-operations ofseveral hospitals in a flexible and cost efficient way. The trade off we facedwas: How to integrate the different IT-environments in order to achievesubstantial economies of scale and at the same time leave the hospitals asindependent as possible. Netapp's VTL solution helped Logicare to closethis gap. The presentation presents the deployed solution and explains thelessons learned.

18.02.2008 3

Page 4: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

The challenge for Swiss hospitals

focusOn corebusiness

Increasing cost pressure

18.02.2008 4

core-businesshospital

IT

HR

F&A

Log

Increasing complexity within the hospitaland in between health care providers

Time

Page 5: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Market segmentation hospitals in Switzerland

comment

Market size is 18 BCHF p.a. Tangible market (IT) is 600

MCHF. Growth rate 8% p.a.

3'485 3'379423'500

4'000

4'500

5'000

50

60

Costs in Mio. CHF (accumulated) No. of hospitals

Our market

18.02.2008 5

Growth rate 8% p.a. A lot of small hospitals

407

1'578 1'513

335

1'007

434

35

4239

10

2 2 14

0

500

1'000

1'500

2'000

2'500

3'000

3'500

0-2 >2-5 >5-10 >10-15 >15-20 >20-25 >25-30 >30

0

10

20

30

40

Patient throughput / year

Page 6: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Independence Operational co-operation Network Corporate

structures

cha

rac

teri

sti

c

1 2 3 4

Our main business driver is the ongoing integrationof (small) hospitals

A A1A1

A3A3

A2A2

A1A1

A

A6A6

A5A5

A2A2

A3A3

A4A4A1

A6A6A5A2A2

A3A3

A4

18.02.2008 6

operation structures

Outsourcing-Potential Integration I existing network Low entry barriers, becoming

more difficult

Existing demand is covered Fit with Logicare‘s offering

difficult

Outsourcing-Potential Integration in existing co-

operationsGrowth through acquisitions

Search for the critical size toachieve Economies ofScale

Integrated as well asdiversified hospitalorganisations

Independent niche strategyas a specialist possible

Hospital compound Bundling / outsourcing of non

core activities Competence centers / build-

up of functional co-operations

Bundling of small and mid-size hospitals

Focus on core competenciesand dedicated hospitalswithin the Group

Horizontal and geographicDiversification

Network structure with aclear leader

Centralised planning Operational independent

Co

ns

equ

en

ces

for

Lo

gic

are

des

cri

pti

on

Internal Shared Service-solutions probably alreadyexisting (internal outsourcing)

Small market potential

Page 7: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Our choice

Togrow fast

or

18.02.2008 7

or

Todie fast

Page 8: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

250 years ofIT-Know-how

Founded in 2006, Logicare bundles IT-skills withprofound understanding of the hospital processes

Custom

erreq

uirements

Custom

erreq

uirements

IT-operations andSupport

Innovation

18.02.2008 8

190 years of experiencein hospitals

(Administration, Medicineund Care)

Custom

erreq

uirements

Custom

erreq

uirements

Engineering

User training

Page 9: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Our strategy

Mission

Strategic goals Values

Logicare is a leading supplier of IT-Services for Hospitals and similar institutions in Switzerland

Logicare focuses on providing support services in the area of IT-Outsourcing („Run theBusiness“) und ITC-Consulting („Build the Business“)

As an ITC Service provider, Logicare develops standards and innovative solutions

Customer focused Logicare achieves a profitable growth until 2012 with a

Vision

Logicare evolving from

18.02.2008 9

Strategic success factors

Customer focused Entrepreneurial Fairness

Logicare achieves a profitable growth until 2012 with aCAGR of 30%

Logicare achieves fast economies of scale and sets the basefor a sound financial situation

Logicare wins until 2012 8 new full outsourcing customers

The market perceives Logicare as a competent and efficientOutsourcing-Partner and Consulting partner for Hospitals

Value for money PartnershipsQuality and

SecurityKnow-How Innovation Communication

Logicare evolving froman IT-Outsourcer to aleading supplier ofConsulting servicesand ITC-Innovationsfor hospitals andsimilar institutions

Diversification inniches is possible

Page 10: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Our strategy: implementation status

2006– Company founded Jan 26– First 2 full-outsourcing customers in June 2006

2007– 11 MCHF turnover– 36 highly qualified, experienced employees

18.02.2008 10

– 36 highly qualified, experienced employees

2008– Growth Goal will be overachieved– Outsourcing gains momentum– Our Technology is ready for growth– Financing of growth is settled– Main challenge is to find skilled employees

Page 11: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Structure follows strategy

Our IT needs to be- scaleable- centralised / decentralised- available 7/24/365- flexible- optimal performance- simple and easy to maintain

18.02.2008 11

- simple and easy to maintain

Page 12: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

IT-Infrastructure: initial situation

18.02.2008 12

Page 13: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Infrastructure today

18.02.2008 13

NASVirtualisation (VMWare)MS-StandardRedundancyStandardisationProactive Mgt of active components

Page 14: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Netapp‘s contribution: VTL300 configuration today

Filer

Customer 1

Server

Customer 3Time Navigator

Logicare

Current storage quantity: 15 TBGrowth rate: 70% / year

18.02.2008 14

Customer 2

VTL300

VTL300

Server

Time Navigator

VTL300

Server

Time Navigator

Filer

ASIS

Server

Time Navigator

Filer

Filer

Page 15: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Alternatives to Traditional Tape

Disk Staging– Benefits: Improved reliability and recoverability; native to most backup

apps– NetApp Solutions: NearStore® with A-SIS, SnapVault® for NetBackup™

Virtual Tape

Sitzung des Verwaltungsrates 15

Virtual Tape– Benefits: Simple to deploy and scale, highest

performance backups– NetApp Solutions: NearStore VTL

Replication-based Backup– Benefits: More frequent backups, long distance replication, efficient

backups– NetApp Solutions: SnapVault and OSSV

Page 16: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

What is a VTL ?

Reduces reliance on tape– Virtual Tape Library

Behaves like tape– Presents Library and Tape Drives to OS

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.16

18-Sep06

Disk based– D2D, VTL as final destination for backup– D2D2T,VTL can offload to physical tape

Transparent to backup applications

Optimized for large streaming I/O– Very large block size

NearStore VTL

Page 17: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Optimizing the backup infrastructureWhat customer’s would like to have

Each client would be backedup to a single tape

Tape drives would optimize toclient performance

No contention for physical

SimilarBusinessFunction

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.17

18-Sep06

No contention for physicaltape drives

Backups scheduled bybusiness needs, not limited byresources

Immediate access to weeks ofbackups for operationalrestores

Variety ofclients

Similar Speed~30 MB/s each

Page 18: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Introducing the NearStore VTL

NearStore VTL looks like a tapelibrary to systems and applications

Easily deployed in existing backupenvironments

Existing tape infrastructure

The SolutionData Center

BackupServer

NetAppStorage

NearStoreVTL

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.18

18-Sep06

Existing tape infrastructuresatisfies off-site requirements

Benefits vs. Tape

Performance

Reliability

Simplified management

UNIXServers

WindowsServers

HeterogeneousStorage

Tape Library

LinuxServers

Page 19: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

NearStore VTL advantages

NetApp Total VTL Technology Ownership– Design simplicity, better long term support and product enhancement

Scalability– From 5TB – 512TB without any “forklift” replacement

Hardware Accelerated Compression– Reduces storage costs by 50 - 67% without sacrificing performance

Self-Tuning

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.19

18-Sep06

Self-Tuning– Automatically optimizes performance; no manual tuning is required

Direct Tape Creation– Fast and efficient out-of-band physical tape creation– Shadow Tapes for fast offsite tape creation and disk speed restores– Tape Smart Sizing for 50% savings in physical tape vs. other VTLs

Investment Protection– Common hardware architecture provides flexibility

Page 20: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Scalability and performance

Feature VTL300 VTL700 VTL1400

Max. Raw Capacity 35 TB 168 TB 336 TB

Max. Usable Capacity at 2:1 53 TB 256 TB 512 TB

Max Sustained WriteThroughput (2:1 compr.)

1.8 TB/hour(500 MB/s)

3.3 TB/hour(950 MB/s)

6.6 TB/hour(1,900 MB/s)

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.20

18-Sep06

Throughput (2:1 compr.) (500 MB/s) (950 MB/s) (1,900 MB/s)

Max Virtual Libraries 256 256 512

Max Virtual Drives 1,500 1,500 3,000

Max Virtual Cartridges 10,000 10,000 20,000

NearStore VTL700

Fifth generation VTL O/S Proven NetApp hardware platform

Page 21: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Intuitive appliance interface designed fortape backup workflows

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.21

18-Sep06

Page 22: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

3rd Party VTLSoftware & GUI

Linux OS

NetApp VTL technology ownershipSimplicity, long-term support andenhancementsOther VTLs NearStore VTL

Standard WebBrowser

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.22

18-Sep06

3rd Party Server

Array Mgmt SW

Disk Array OS

Array Controller

SATA disk shelves

Browser

NetApp VTL OS

NetApp VTLController

NetApp SATAdisk shelves

Page 23: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Investment protectionCommon hardware architecture providesflexibility

NetApp FAS SystemNetApp NearStore VTL

On-site System Conversion

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.23

18-Sep06

Virtual Tape Personality

• VTL OS• Journaled Object Store (JOS™)• Fibre Channel connectivity

Disk Personality

• Data ONTAP• WAFL• Fibre Channel, iSCSI or NAS

connectivity

Page 24: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Improves speed of backups

Improves reliability of backups

Improves operational efficiency for backup tasks

Business benefits of NetApp VTL Solutions

Confidential. Restricted to NetApp employees and Channel Partners under NDA. © Copyright 2006 Network Appliance Inc. All rights reserved.24

18-Sep06

Improves recovery point objectives

Reduces spending on tape drives & libraries

Provides better utilization of existing tape assets √

NearStore VTL dramatically improves backup and recovery

service levels with minimal risk and disruption

Page 25: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

The set-up tomorrow

customer

Server

Time Navigator

Filer

Server

Time Navigator

Logicare

Filer

Snap Mirror

18.02.2008 25

FilerFAS2050

Save a running environment Save open files Deduplication will help! If we centralize all storage: no lost investments

Page 26: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

SnapVault® Operations

Block-level incrementalchanges only

Backup Storage

Full File SystemViews

Snapshot™ pointers of

+

NetApp and Third-PartyPrimary Storage

Sitzung des Verwaltungsrates 26

Rapid Snapshot backup

Transfer only block-level incremental changes

Store only changed data

Instant recreation of full file system in original format

Snapshot™ pointers offile system

Page 27: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Remote Site Backups

Data Center

Servers

BackupServerTape Library

Remote Offices

NetAppStorage

SnapVault

OpenSystems

SnapVault®

NetApp

Sitzung des Verwaltungsrates 27

Storage

NetApp to NetApp remotereplication

Replicate over as little as 56Klines

Eliminate the need for remote sitephysical tape infrastructure

Optimal restore of files andvolumes

SnapVault Remote Backup

Host to NetApp remote replicationHost-based agent runs on remote

serversEliminates the need to remote

tape and remote storage systems

Open Systems SnapVault

NetAppStorage

Page 28: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Remote Office BackupSwinton Insurance

Back up 442 locations

Backups are nownondisruptive

88% faster recoveries

Eliminated tape at

442

Remote Branches

DataCenter

DR Site

Sitzung des Verwaltungsrates 28

Eliminated tape atremote sites

Replicating over shared256Kb line

Third mirrored copy

“With NetApp, we can back up each office in 15 minutes and can run 32 backups in parallel. Andinstead of 2½ to 3 hours of downtime every night for our sales applications, we have reduced

downtime to zero.” - Rob Davidson, head of IT Infrastructure at Swinton

Page 29: NetApp VTL by Martin Medhurst, VTL Channel Business Manager NetApp and Tobias Diener, CEO Logicare, Switzerland

Our experience with NetApp

Products:- supports our approach of central management of a decentral IT-infrastructure- simple to deploy and run- reduces time to backup with high performance-architecture- simply virtualize classical jukeboxes incl. barcode-management to exportvirt. Tapes to physical one’s

18.02.2008 29

Company:- customer focused- reacts fast and reliable- not cheap, but: value for money- a strong, consistent corporate culture is perceptible