net energy metering and interconnections€¦ · net energy metering and interconnections request...

1

Net Energy Metering and

Interconnections

Request Customer Usage Module Training

September 2, 2016

greenpo'!"er c~ nnect1on·

PJ delmarva ~ power®

An Exelon Company

Welcome

New process for requesting a Customer’s historical usage data

Benefits of using the new Request Customer Usage module

Process for Customers

Process for Contractors

Questions?

We support renewable energy and partner with our customers to ensure

safe and reliable interconnection of renewable energy into the electric grid

2



An Exelon Company

New Process for Requesting Customer Historical Data

The Request Customer Usage module within the Net Energy

Metering Online Application Portal provides a secure process

for contractors to download a customer’s historical energy usage data after receiving the customer’s authorization

Previously the process for requesting Customer historical data

required a contractor to call or email the Delmarva Power call

center

Now contractors can use an online tool to easily receive access

to customers’ usage data. This self-service process gives renewable energy contractors the information they need to

quickly and easily size proposed solar generating systems

Customers can now quickly authorize contractors access to their

historical usage data from within My Account

3



An Exelon Company

Benefits of Using the Request Customer Usage Module

4



An Exelon Company

Benefits of Using the Request Customer Usage Module

Eliminates the need for customers to provide copies of past bills to a solar contractor or to call the Delmarva Power call center to request copies of the bills

The process is quick and simple. Customers can grant permission through My Account for one or more contractors to access their historical usage data – which facilitates competitive price quotes for solar projects

Decreases the need for follow-up phone calls to Delmarva Power

Contractors can export customers’ energy use data to simplify sizing calculations

The online process provides all the monitoring and tracking convenience of the new Net Energy Metering Online Application Portal

5



An Exelon Company


6



An Exelon Company

Steps for a Customer to Authorize Access Online

Customer logs in

to My Account

from delmarva.com

• Customers who do not have a My

Account login click

Register Now

7

http:delmarva.com


MY ACCOUNT SELECTION

!I tYQ

WELCOME TO MY ACCOUNT YOUR PERSONAL RESOURCE FOR BETTER ENERGY MANAGEMENT

BILLING INFORMATION

Account number 5500

1199 . RD

Account Summary as of 08/09/2016

Last payment $227.61

Recerved 07/29/2016 Thank you!

Account Balance $0.00

Po1yments rtttntty maot may not Dt rtflKttd in account DaLanu

Bill Summary ending 07/20/2016

Amount due on 08/11/2016 $227.61

Bi ling summMt .nount due is only up


MANAGE MY ACCOUNT

AUTHORIZE CONTRACTOR ACCESS

Select one or more contractors that you approve to dow n.load your usage data . Contractors w ho haw

created logins fo r Green Pow er Con.nection·s online net e.nergy metering application system a.re listed

alphabetical !( below. If you do not see your contractor list.ed. they ha11e not yet re gistered and w ill need

to do so before- you can appro'l'e them.

fa,ge through to find your contractor('.s).

Click. on the box ne.n to the name of th e contractor(s) you wr!i h to authorize.

Read and agree to thi!- t erms and conditiom.

Click "AUTHORIZE ACCESS_"

Select your contractor(s) :

D I agree to the T€-rms and Condit ions as stated.

You must agre@ to t ht:! t @r ms and conditions t o continue . i·i1ii#·M8i·i99i4i

delmarva power®

An Exelon Company

Steps for a Customer to Authorize Access Online

Contractors are listed

alphabetically in a table

To grant access to a

contractor to view your

historical usage data,

select that contractor’s name from the list

• If a contractor is not listed, the contractor has not yet

registered with the NEM

Online Application portal.

They must register before they can be granted permission to view data

Click I agree to the Terms and Conditions and then click

Authorize Access

9


MYHOME

MANAGE MY ACCOUNT ONLINE

PAY MY BIU

REPORT AN OUTAGE OR SAF£TY HAZARD

SAVE MONEY ft CONSERVE ENERGY

. Ei~~f~ \e,bat es, Programs

• Take Control of Yam Energy use

~~·&t'fr:~~~ the Request ~nergy Consultatmn

Horne Energy saving ,.,, Renewable Energy

How to :Select an Alte.niative Energy supplaer

T ~~rr~rri!~!i~ra hterconnections

.. Delaware

• Maryland

Resb"icted C.aat

~wm.::re~~~ and . 1nte-:rconnect1ons

~~9,U~~~ntg contact us

N EW CUSTOMERS

SERVICE REQUESTS

greenpo'!"er c nnect101T

REQUEST CUSTOMER USAGE 1N e !.Uf oorl. rene-1,o·.ab e er.ergy •nd pa.rlne1 with our OJ~ta.,,ers to er.sure ~ •rd re ble inierc:or.nediDrt cf~· e ,vable ene\1'9y inb i::he elednc grrd ..

De ;arv;a Po.·n'C:r offer.; wrlcrr en ;aJI o e tool to e~ily gr.ant .ao:es:s to re Jr hi!-forical u!-,age d'.at.l , ,....,nich ren able ~69:t col"lt.r.acion can J:Se to !-J:e propo~e d ~.o .,ar g~e r;aiing zyde m~. The _qued Cude m er U:sage mod .Jle with.rt ~he Ne': Energy Metering On.i-"l.e Appi"i,ca~ion Port.al provide.s .a ::i;eo.Jre pro-:e~ for contr.ida~ to dov.-nlc.idl ;a ou.stomei's u~e d.al:.i .aft:er ceNing ttl e cudaTT~r's .i.rlhari=.i tian.

Esnin.a~~s need fur .a o.i!tomer to provi~ ca Di:e! of yol.M' p.ist bills to .a !.O...ar ccntracb::ir, Dr tac.all ihe Delrr.arv.i P'c:!'11,oe r center to re-qi.ie d. co:: .es of Che bill! T e proce.ss is- q "d . .an.di s-i:rrt -e. The cus--:Om.e r can granl: ~ rmi"ion -througn My Account ·or ane or~~ conl:ndal"'!i ta .acce.ss his--:Orica wag.e d.al:.i -which £...ci~s- compeirll',,-e price qin~! for ~..ar projed:s De,:re;a::i;es the r~ ed for fc lb-A--up onane c .:; -to DeJm.ari.·.a Power Canirad::in can e.a:,pc--t tt,e O.J.rt.:::mer'"s .energy .r.se d.i!.i fo ::i;implify your s:i::irlg calcul.i:.iom, T e anline ~~ pro.,.ide.!i .all the m0nitorir13 an d tt.acking o:mven..e r.r.:ie af the r,ew N-et: Ene:rgy Me~rir13 Online ~fic.it:on Parlal

Steps for a Delmarva Power customer Co .auttlan:e ore or mare contractors d.ita .acce~ onfin~

C1.1stc,,mer log,!; in to My Accourt. From tr-~ My .Ao:ount ttan-.ep.ige.. ad M.anage My A.ccam1t. then cki. Authori2e, Contracto r Data Access Custo:.mB"wil !-e:e ;a lst of CDntr.icfors li!i:ed a--nti.a'be Cicallyiln ;a bble . Seled Che bo-• n ed to the coniir.ador n a.me(s-) you 'ltl-hh Co g---a.nt ao:e.s-s Co )'C! .Jr his-tori.cal us-.age d'.-ta~ Click I .Agr ee, to the Terms and Conditions .a nd then ckl Autl'IOrize Access

If .a canhdx i? net li~~d,. tht::i; ~;an::i; 'the cor,ilr.ador n.i.s nat yet regrstered with the t.. f M Or: e App,':cation port.it Toeywil need to do ::i;o before you ca n gr.in t the m .acce.:;s- to your d.at.a

If .a C11.Jstome:r c.innct .acce!...s t.1:, ~ .int anfine .a p.i c,,er .a ultta l'"!:=;a 'ba., furm c;a.n be .i::i;ed_

Steps for a sol:ar contractor to dO"t1T1 !a;ad' a cwtome r s his-toricat us.age d'.a-1:a:

Onoe a CU!tClrr.er ti.is d:.ed Aul:hori::e Acce.s~ C0'1~ndar-~ to the N15t,i Onlir.e Applic.iban o:r_.1

Cantr.idlr.; 'ht'IO tt.ave na.t yei g i!'krie:d for the port.a c.in g id:e:r he~

On tne tl Et;I Da:sr-c-Nrd p~:e:. !eled the Request customer US.age, icon in the leri:: n.avg:.ation Loca~ the cu!tamer'.:; n a'Tle in Che ct.1.sfome.r li,t,. .:;e lecl tr-.e o,referred downlo.ad ,cp'ban, agree: to tr-ie Terms .and Candicions.,. .and' click Continue, to dci.•mlo.ad th manthty u~ge r-utory dab.

1Nhile one ) 'e:U of cudarr .. ~r .i.:;.ige data is u!e d in n-,::i.:;f: - n.:;c£d:.,:..,::i;, two ye.an o' d.a-J~ m a:, b.e eeded in De.f.a~,·are . wo ; -e.an of data will be o1 1.-.a ble o~ .if::e.r Janu.iry 5, ~O 17. Until th.it d.-te, the remaining d.ata v•ill De pulled m anu.irty by Deln-.arv.i Po-h e r.

Steps for a Customer to Authorize Access by Paper Form

If a customer cannot access

My Account online, you can

use a paper authorization

form

To access paper forms, go to

delmarva.com/gpc, choose

Request Customer Usage

from the left navigation and

then Request Customer

Usage Using a Paper Form

at the bottom of the page

10


·owet. A , E•elcu Comp.my

~-~-~-~--=1-----------·~---¢~"~-=in:l'l=,~-------- -- Mi!Fiddi~--------OiiniidlPlm.r AtmlH!itin?.wl _____________________ _

o..,....,~· ~ --------------------------

M2-- ._ ___________________________ _

o.,,. _______________ .,.,i,,-__________ .,.l!il>-- -----

IE - - """"*"''---------

Steps for a Customer to Authorize Access by Paper Form

Download and print

the paper Customer

Usage Information

Authorization form

Customer or contractor

completes all fields on

the authorization form

Customer signs the form

Contractor photographs

or scans the signed form

and saves the file

11



An Exelon Company


12



An Exelon Company

Steps for Contractor to Receive Customer Authorization – Online Process

Help your

customer complete

the Online

Authorization

through My

Account

See slides 7-9 for

detailed

instructions

13


Z,p Code 20004 I a Outage Center I ~ About Us I i Newsroom I 0 Contact Search our site

MY HOME

MANAGE MY ACCOUNT ONLI NE

~ PAYMYBILL

~ REPORT A N OUTAGE OR SA FETY HAZARD

--~· ~ ~---, ·~~m~~~icy'·r,,~{~~~r;·-. ., Metering

Contact Us

_,, NEW OJSTOMERS

• SERVICE REQUE5T5

_,, NATURAL GAS

_,, CHOICES AND RA TES

_,, STAY CONNECTED WITH DELMARVA POWER

_,, CONTACTUS

greenpo'!"er ce nnect1on,~

REQUEST CUSTOMER USAGE We support renewable energy and partner with our customers to ensure safe and reliable

interconnection of renewable energy into the electric grid.

Delmarva Power offers customers an online tool to easily grant access to your historica l usage

data, which renewable energy contractors can use to size proposed solar generating systems. The

Request Customer Usage module within the Net Energy Metering Online Application Portal

provides a secure process for contractors to download a customer's usage data after receiving the

customer's authorization.

The benefi any: I' - .._ ............ ....__,__,. ..,,. _ __ ,. 'l -----· --·-H ;;" arsiort-d'i'.~6~01:·a_,c~;,1;1;,: ilcco-~nt oririiie;··: ;:.-oetautn·~;;~:;ionio,,. ..•

green power c~nnection·

fi COMMUNITY

COMMITMENT

~ -

8 Outage Center 1 ~ About Us 1 .a, NE!'NSroom 1 0 Contact

LOGIN Please login to complete your request.

usemame DON 'T HAVE AN ACCOUNTI

IHMM'ii Biiiil'ii/Hi SIGN IN HELP?

Forgot your ~ ?

Forot our ~ ?

NEM DASHBOARD WELCOME,

Please Note: Your account session will time out after 30 minutes of inactMty.

SEARCH FILTERS "'

Click on NEW to start a new NEM application.

IWHiiil PEN DING PROJECTS

Steps for Contractor to Receive Customer Authorization – Paper Process

Contractor logs in to

the online NEM

Application Portal

or signs up for account

Select the Request

Customer Usage

module icon

15


I a Outage Center I i:. About Us I i Newsroom I 2l Contact

REQUEST CUSTOMER USAGE

WELCOME,

You must have customer authorization to access usage data A customer can authorize access Via My

Account If a customer does not have access to My Account, you may select DOWNLOAD

AUTHORIZATION FORM to download a printable PDF for customer authorization. Select REQU EST

APPROVAL to upload the completed form and request approval to access the data. Click the SELECT I button on the customer hst to download the datal CUSTOMER LIST

REQUEST APPROVAL

delmarva power®

An Exelon Company


Click Download

Authorization Form

16


·owet. A , E•elcu Comp.my

~-~-~-~--=1-----------·~---¢~"~-=in:l'l=,~-------- -- Mi!Fiddi~--------OiiniidlPlm.r AtmlH!itin?.wl _____________________ _

o..,....,~· ~ --------------------------

M2-- ._ ___________________________ _

o.,,. _______________ .,.,i,,-__________ .,.l!il>-- -----

IE - - """"*"''---------


Print the blank form

Contractor or customer

completes all fields on

the form


Contractor photographs

or scans the signed form

and saves the file

17


---------------------------------------

8 Outage Center I 'I About Us I f Newsroom I ~ Contact


W ELCOME,

You must have customer authorization to access usage data A customer can authorize access ~a My

Account If a customer does not have access to My Account, you l'TldY select DOWNLOAD

AUTHORIZATION FORM to download a pnntabfe PDF for customer authonzatlOfl. Select REQUEST

APPROVAL to upload the completed form and request approval to access the data. Chck the SELECT

buttoo 111 the customer list to download the data

DOWNLOAD AUTHORIZATION FORM H·i•i#-ii·l§§-1-WII I CUSTOMER LIST

I O Outa .. C•nlo, I ~ About Us I ~ N=m I E Contad


WELCOME, OR(

Submit cunom•r's s19ntd 11/thonation form to rtqutst ipPfov,J to ,cuss trtrgy us.gt du• Enttt tht

cunom..-·s .account nurrMr Mlow, ,m..ach tM comploued ~Juse form, ,md diet. SUBMIT REQUEST

PIH se Nott: Requited fiUb ltt m1tt.ed wr:h •

Custo,...u Actl)Unt fllumb¥ •

DOD s,gned Cunorrt' Rt n.s. Form•

! ii:IWII ii·• ! IW'l-llhi-13'1-iH'IH·fidli·H1hl·l+l'iHII


In the Request Customer

Usage Module, select

Request Approval to

upload the form

Enter the customer account

number, then click Attach

Form to upload the saved,

signed Customer Usage

Information Authorization

form

Click Submit Request

18


a-outage Center I i About Us 1 ~ Newsroom 1 0 Contact I

REQUEST CUSTOMER USAGE SUBMIT DATA ACC ESS REQUEST

WELCOME,

Access request submitted successfully.

RETURN TO CUSTOMER LIST


SUBMIT ANOTHER REQUEST

W ELCOM E,

You mu!it have customer authorization to access usage data A customer can authorize access via My

Account If a customer does not have access to My Account, you may select DOWNLOAD

AUTHORIZATION FORM to download a printable PDF for customer authorization. select REQUEST

APPROVAL to upload the completed form and request approval to access the data. Chck the SELECT

button in the customer hst to download the data

DOWNLOAD AUTHORIZATION FORM REQUEST APPROVAL

CUSTOMER LIST

I

Steps for Contractor to Download Customer Data

Whether the authorization is

submitted through My

Account or by paper form,

Delmarva Power next

reviews the Customer

Usage Information

Authorization for

completeness

Delmarva Power updates

the status in the customer

list to Approved or

Declined, and emails the

contractor the status update

19


e Outage Center I IJ About Us I t Newsroom 1 0 Contact


WELCOME,

You must have customer authorization to access usage data . A customer can authorize access via My

Account. If a customer does not have access to My Account, you may select DOWNLOAD

AUTHORIZATION FORM to download a printable PDF for customer authorization. Select REQUEST

APPROVAL to upload the completed form and request approval to access the data. Cilek the SELECT

button m the customer fi st to download the data.

DOWNLOAD AUTHORIZATION FORM

CUSTOMER LIST

REQUEST APPROVAL

delmarva power®

An Exelon Company


To download the

data, locate the

customer’s

name in the

customer list

and click Select

20



WELCOME,

You may download customer usage data on this page. Once he request sta us shows APPROVED,

download op ions will be available for one year of monthly usage, hourly interval usage [If available). and

Green Button standard.

CUSTOMER RELEASE INFORMATION

Account Number: 550 RETURN TO CUSTOMER LIST

Customer Name:

Customer Address: REMOVE ACCOUNT

FORT WASHINGTON, M D 20744-4028

Request Status: APPROVED

Approval Expires: 4/ 28/2017

DOWNLOAD CUSTOMER DATA

Comments: NIA

Select Download Type: Downloads:

• Monthly Usage - csv In erval Usage - CSV

Green Button

Monthly-55024397477 - lnstalla ,on I

Please Note Not all accounts may have interval usage or green button data.

Any data provided here may differ from the customer's bill data.

TERMS & CONDITIONS

Please read our terms and conditions and agree below in order to continue

., I agree to the Terms and Cond,t1ons as stated


Select the preferred

download option, agree

to the Terms and

Conditions, and

click Continue

21


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d W1 h the



An Exelon Company

Questions?

23



An Exelon Company

How Can I Learn More?

Go to the Delmarva Power Green Power Connection website

www.delmarva.com/gpc and select Request Customer

Usage from the left hand navigation

• Read the Request Customer Usage FAQs

Contact the Green Power Connection Team

[email protected]

(866) 634-5571

24

http://www.delmarvapower.com/gpcmailto:[email protected]:[email protected]:[email protected]

Structure BookmarksNet Energy Metering and Interconnections Interconnections Request Customer Usage Module Training September 2, 2016

Welcome Welcome Welcome



Questions?

New process for requesting a Customer’s historical usage data

Benefits of using the new Request Customer Usage module

ArtifactWe support renewable energy and partner with our customers to ensure safe and reliable interconnection of renewable energy into the electric grid ArtifactSectFigure

New Process for Requesting Customer Historical Data New Process for Requesting Customer Historical Data The Request Customer Usage module within the Net Energy Metering Online Application Portal provides a secure process for contractors to download a customer’s historical energy usage data after receiving the customer’s authorization

Previously the process for requesting Customer historical data required a contractor to call or email the Delmarva Power call center

Now contractors can use an online tool to easily receive access to customers’ usage data. This self-service process gives renewable energy contractors the information they need to quickly and easily size proposed solar generating systems

Customers can now quickly authorize contractors access to their historical usage data from within My Account

ArtifactFigureBenefits of Using the Request Customer Usage Module ArtifactFigure

Benefits of Using the Request Customer Usage Module Benefits of Using the Request Customer Usage Module

Eliminates the need for customers to provide copies of past bills to a solar contractor or to call the Delmarva Power call center to request copies of the bills

The process is quick and simple. Customers can grant permission through My Account for one or more contractors to access their historical usage data – which facilitates competitive price quotes for solar projects

Decreases the need for follow-up phone calls to Delmarva Power

Contractors can export customers’ energy use data to simplify

sizing calculations sizing calculations

The online process provides all the monitoring and tracking convenience of the new Net Energy Metering Online Application Portal

ArtifactFigureProcess for Customers ArtifactArtifactSteps for a Customer to Authorize Access Online Customer logs in to My Account from delmarva.com

• Customers who do not have a My Account login click • Customers who do not have a My Account login click

Register Now Register Now Register Now

ArtifactArtifactArtifactSteps for a Customer to Authorize Access Online From the My Account homepage, click

Manage My Account Manage My Account

Then click Authorize Contractor Data Access

ArtifactArtifact8 Steps for a Customer to Authorize Access Online

Contractors are listed alphabetically in a table

To grant access to a contractor to view your historical usage data,

select that contractor’s name from the list

• If a contractor is not listed, the contractor has not yet registered with the NEM Online Application portal. They must register before they can be granted permission to view data ArtifactClick I agree to the Terms and Conditions and then click Authorize Access

ArtifactArtifactSteps for a Customer to Authorize Access by Paper Form

If a customer cannot access

TRMy Account online, you can use a paper authorization form

To access paper forms, go to delmarva.com/gpc, choose Request Customer Usage from the left navigation and then Request Customer Usage Using a Paper Form at the bottom of the page

SectArtifact

Artifact10

Steps for a Customer to Authorize Access by Paper Form Steps for a Customer to Authorize Access by Paper Form

Download and print the paper Customer Usage Information Authorization form

Customer or contractor completes all fields on the authorization form


Contractor photographs or scans the signed form and saves the file

ArtifactArtifactProcess for Contractors ArtifactSectArtifact

Steps for Contractor to Receive Customer Authorization – Online Process

Help your

TRcustomer complete

TRthe Online

TRAuthorization

TRthrough My

TRAccount

See slides 7-9 for

TRdetailed

TRinstructions

ArtifactArtifactSectArtifact

Steps for Contractor to Receive Customer Authorization – Paper Process For customers unable to complete the online authorization, a contractor can use a paper Customer Usage Information Authorization form available through the Request Customer Usage module For customers unable to complete the online authorization, a contractor can use a paper Customer Usage Information Authorization form available through the Request Customer Usage module

To download the form, contractor accesses the Request Customer Usage module through the online NEM Application Portal

ArtifactArtifact14 SectArtifact


Contractor logs in to the online NEM

TRApplication Portal or signs up for account

Select the Request Customer Usage module icon

ArtifactArtifact15 Steps for Contractor to Receive Customer Authorization – Paper Process Click Download Authorization Form Click Download Authorization Form



Print the blank form

Contractor or customer completes all fields on the form


Contractor photographs or scans the signed form and saves the file

ArtifactArtifactSteps for Contractor to Receive Customer Authorization – Paper Process

In the Request Customer Usage Module, select Request Approval to upload the form

Enter the customer account number, then click Attach Form to upload the saved, signed Customer Usage Information Authorization

Artifactform form

Click Submit Request

Delmarva Power updates the status in the customer list to Approved or Declined, and emails the contractor the status update

completeness

Whether the authorization is submitted through My Account or by paper form, Delmarva Power next reviews the Customer Usage Information Authorization for


18 Steps for Contractor to Download Customer Data ArtifactArtifact19 Steps for Contractor to Download Customer Data To download the data, locate the customer’s name in the customer list and click Select


Steps for Contractor to Download Customer Data Select the preferred download option, agree to the Terms and Conditions, and click Continue Select the preferred download option, agree to the Terms and Conditions, and click Continue

ArtifactArtifact21 Steps for Contractor to Download Customer Data The customer data is displayed in a downloadable file


Questions? ArtifactSectArtifact

How Can I Learn More? How Can I Learn More? How Can I Learn More?

Contact the Green Power Connection Team [email protected]

• Read the Request Customer Usage FAQs

Go to the Delmarva Power Green Power Connection website and select Request Customer Usage from the left hand navigation www.delmarva.com/gpc

(866) 634-5571 (866) 634-5571

ArtifactSectArtifact

net energy metering and interconnections€¦ · net energy metering and interconnections request...

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