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A journey towards ExcellenceA journey towards Excellence

MDWT at NQAC SINGAPOREMDWT at NQAC SINGAPORE

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SL NW Los Angeles

Regional LaboratoriesRegional Laboratories

NetworkNetwork

NRC Lausanne

RL, Orbe, CH

NQAC Singapore

NQAC TianjinNQAC Cergy

NQAC Dublin

NQAC Shah AlamSQAL Mexico

SQAL Italiana

NW RL Italy

NNQAC Nunspeet

NQAC GermanyBiessenhofen/Weiding

RQAL, Spain

CQAL, Moga

SQAL, Philippines

NW CL, Vittel

RL, South Africa

SQAL York, UK

NP St Louis

SQAL Nestle Oceania

NQAC Sao Paulo

SQAL Russia

SQAL Guatemala SQAL Thailand

SQAL Ecuador

SQAL Chile

CL Czech Rep.

SQAL Osem

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Role of NQAC SingaporeRole of NQAC Singapore

Zone Analytical Centre for:

- Contaminants and residues:Veterinary drugs, Pesticides, Mycotoxins, Contaminants

in Food Contact materials, Heavy Metals, Allergens, etc.- Authenticity: GMOs, Illegal colorants, etc.

Technical Assistance in the areas ofQuality

Assurance and Food Safety

Leading role within the Zone in term ofContaminants

monitoring plans.

Coordination of the Laboratory activities incollaboration with NRC Lausanne.

Training, Lab. Assessment

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WHAT IS OUR APPROACH ?WHAT IS OUR APPROACH ? WHAT ARE OUR IMPLEMENTATION STEPS ?

WHAT HAVE WE LEARNT ?

From the CoachFrom the Team Leader

From the Team Member

WHAT ARE OUR ACHIEVEMENT AND BENEFITS? WHAT ARE THE NEXT STEPS?

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NQAC SINGAPORENQAC SINGAPORE

APPROACHAPPROACH

DATADATA

LABORATORY AUTOMATIONLABORATORY AUTOMATION

PEOPLEPEOPLEMISSIONMISSIONDIRECTEDDIRECTED

WORKWORK

TEAMSTEAMS

WORKWORKENVIRONMENTENVIRONMENT

LABORATORY RENOVATIONLABORATORY RENOVATION

SYSTEMSSYSTEMS

LABORATORYLABORATORYINFORMATIONINFORMATION

SYSTEMSYSTEM

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One overall targetOne overall target

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WHAT IS OUR APPROACH ? WHAT ARE OUR IMPLEMENTATION STEPS ?WHAT ARE OUR IMPLEMENTATION STEPS ? WHAT HAVE WE LEARNT ?

From the CoachFrom the Team Leader

From the Team Member

WHAT ARE OUR ACHIEVEMENT AND BENEFITS? WHAT ARE THE NEXT STEPS?

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Sept Oct Nov DecJan Feb Mar Apr May2007 2008

Pilot Team

MDWT 1 Roll-Out with 3 new teams

- Goal Alignment / KPIs setting

- Coaches / Team Leaders training

Training - Problem Solving

- Lean Thinking- MDWT 2

Start MDWT 2Start MDWT 3

Training of Management Team on MDWT tools

IMPLEMENTATION STEPSIMPLEMENTATION STEPS

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Team Values, MissionTeam Values, Mission

and Responsibilitiesand Responsibilities

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Goal AlignmentGoal Alignment

KPIs SettingKPIs Setting

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5 Days Turn-Around Time(% of results generated and validated within 5 days)

First Time Quality(% ofvalidated results first time Vs total number of

analyses).

Waste: Repeat of Analyses(% ofanalyses repeated due to QA samples out of

control, KPI also include repeated analyses forconfirmation)

Key Performance IndicatorsKey Performance Indicators

SPEEDSPEED

QUALITYQUALITY

COSTCOST

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WHAT IS OUR APPROACH ? WHAT ARE OUR IMPLEMENTATION STEPS ?

WHAT HAVE WE LEARNT ?WHAT HAVE WE LEARNT ?

From the CoachFrom the CoachFrom the Team LeaderFrom the Team Leader

From the Team MemberFrom the Team Member WHAT ARE OUR ACHIEVEMENT AND BENEFITS? WHAT ARE THE NEXT STEPS?

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Learning from the CoachLearning from the Coachof the pilot teamof the pilot team

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Pilot TeamPilot Team--Elemental LabElemental Lab

Coach

Team Leader

Team members

Coaches team on NQAC mission/values.

Charts on KPI/safety/Attendance/Customer-Supplier

Role Play

Team Leader leads the daily meeting.

Bring the team members through various charts

Member takes ownership of individual charts.

Explain the achievement against set KPIs

Bring to the meeting the problem encountered.

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Coach - What have we learnt?

Initiate actions when KPI does not meet the

target value.

5 Whys?

Immediate follow-up with suppliers which delay

our process

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Visual display encouragesinnovative ideas

Identification of hazards in the

form of near misses

Importance of attendance to

plan resources to achievetarget.

Coach - What have we learnt?

C hC h Wh t hWh t h

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CoachCoach -- What have weWhat have we

achieved?achieved?

An increasing trend for

TAT towards the set

target.

To achieve first timequality for results at zerowaste.

C hC h Wh t hWh t h

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Better supplier and customer contact

CoachCoach -- What have weWhat have we

achieved?achieved?

Keep a lookout to reduce incidents in the lab.

C h Wh t h

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Coach - What have we

benefits?

Common target towork towards.

Visualmanagement of

resources and KPI. Better teamwork

and bonding in lab.

Encourageinnovation frommember forimprovement.

Learning from the TeamLearning from the Team

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Learning from the TeamLearning from the TeamLeaderLeader

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Our learning.Our learning.

Target setting- We have learnt how to set targets

Problem solving skills- Fish bone analysis

- 5 Whys Common goal

- We are more aware of the common goal of NQAC

- It is clearer to us on how we can contribute to thecommon goal

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Our achievements.Our achievements.

Targets- Even if we may notmeet the set targets,the results show thatwe are workingtowards it

Problems solving- Problem solvinghelped to identify

some faults that wehave not encounteredbefore

- Identification of thebottlenecks toimprove our process

L i f th TL i f th T

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Learning from the TeamLearning from the TeamMemberMember

Team member- Initial

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Team member- Initial

Thought

Many questionsin my head

MDWT?Pilot team to start MDWT

Where to find time?What improvement can we get out of it?

What benefits?

Have to find time to prepare data for daily

meeting?

Team members view ofTeam members view of

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Team member s view ofTeam member s view of

thoughtthought

With MDWT in place:

Oct - Nov indicated an up-trend.

Feel great as it is everybodys effort.

Dec KPI of TAT starts to indicate down-trend

Reason indicated low in resources and the time required

for implementation of 2 new methods.

This was clearly indicated on the Attendance chart.

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Team members learningTeam members learning

With MDWT in place:

Strong spirit of cooperation:

- E.g. Organization of the lab. by specialization createdmore cooperation and motivation within the team

Problem-solving skill:

- E.g. To increase FTQ and to reduce waste.

Silver analysis: low recovery due to interferences.The problem was solved by incorporating correction

equation.This experience was shared during MDWT meeting.

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Team members final thoughtTeam members final thought

MDWT should not be defined only as

Mission Directed Work Team.

It should be defined also as

Man Directed Work Team

In the effort to achieve the common target/goal, it takes tobe generous in giving praises, a tap on the shoulder for agood job done.Be proactive, take initiative and open minded

It certainly takes each and everyones little effort to writea success story for NQAC SG.


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WHAT IS OUR APPROACH ? WHAT ARE OUR IMPLEMENTATION STEPS ?


From the Coach

From the Team LeaderFrom the Team Member

WHAT ARE OUR ACHIEVEMENTS ANDWHAT ARE OUR ACHIEVEMENTS AND

BENEFITS?BENEFITS? WHAT ARE THE NEXT STEPS?

A hi tA hi t T t 2008T t 2008

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AchievementsAchievements VsVs Targets 2008Targets 2008

70%

95%

DECJULYFEB

30%

50%

JAN

TATTAT

FTQFTQ

WasteWaste

95%

90%

80%

5%

10%

15%

AchievementsAchievements

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AchievementsAchievements

PeoplePeople

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PeoplePeople

Team SpiritTeam Spirit

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Team SpiritTeam Spirit

MDWT BenefitsMDWT Benefits

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MDWT BenefitsMDWT Benefits

Team Building & Team Bonding

Empowerment of the staff

Recognition of Team and individual contribution

Platform to share Problems / Discuss / Solve

Goal Alignment / Target awareness

Better Visual Management

Performance driven approach

MDWT in NQAC SINGAPOREMDWT in NQAC SINGAPORE

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WHAT IS OUR APPROACH ?

WHAT ARE OUR IMPLEMENTATION STEPS ?


From the Coach

From the Team LeaderFrom the Team Member

WHAT ARE OUR ACHIEVEMENT AND BENEFITS?

WHAT ARE THE NEXT STEPS?WHAT ARE THE NEXT STEPS?

Next StepsNext Steps

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Next StepsNext Steps

Develop further MDWT 1 in problem solving andcontinuous improvement culture

Establish MDWT 2 to remove major obstaclesand create improvement in term of capacity and

capability

Implement MDWT 3 to complete the goal

alignment and develop further participativemanagement

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nestle - zaka (27)

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