neighbors nextdoor.com

Noland HoshinoChairman, Vancouver Neighborhood

Alliance

Presented by

93%of Americans say it is important for neighbors to look out for one another

Source: Harris Interactive Survey

67%of homeowners feel safer in their home/neighborhood because they know their neighbors


What is

Nextdoor allows neighbors to create a private website for their neighborhood

On Nextdoor members can:

• Share local recommendations (plumbers, auto mechanics, babysitters, etc.)• Sell or give away household items.• Publicize local events.• Exchange information about crime and safety issues.• Find neighbors in the directory.• View a neighborhood map.• Ask for advice.• Residents can choose to view and respond to updates via

email or directly on the website.

Getting Started

Verify your address

• Mobile or home phone• Credit or debit card• Last-4 SSN• LexisNexis• Nextdoor Leads verification• Neighbor invitations• Postcard invitations

Moved? Change your address

• Click the down arrow next to your profile photo in the top right corner of the page.• Select Settings.• Click the ACCOUNT.• Click the blue Move to a new address link to the right of

your name in the PROFILES section.• Enter your new address.• Click Change address.• Follow the prompts to verify your new address.

The “S” word

Settings

Engaging Conversations on

25%of Americans who know their neighbors say they have received help with a lost pet or helped a neighbor with a lost pet


47%of Americans who know their neighbors say they have no immediate plans to move or sell their home


Share Helpful Information

• Answer fellow members’ questions.• Share information about crime and safety issues.• Recommend local businesses and services (without

spamming or inappropriate self-promotion).• Sell, share, or give away personal items that you no

longer want or need.• Discuss community issues (but avoid campaigning).• Spread the word about local events.• Provide support to fellow members in need.

Community Guidelines

Guidelines

• Be helpful, not hurtful• Don’t use Nextdoor as a soapbox• Promote local businesses and commerce the right

way• Use your true identity• Keep it clean and legal

Examples:

Guidelines

• Treat everyone with respect• Assume good intentions in others and give them the benefit

of the doubt.• Disagree without being disagreeable; focus on issues and

do not engage in personal attacks.• Practice moderation and do not over post in a way that

dominates conversations.• Send private messages or post to a Group when a limited

audience is more appropriate.• Refrain from using profanity or posting messages that will

be perceived as discriminatory.

Handling neighborhood conflict

• Contact leads• Post the Community Guidelines as a reminder for the neighborhood• Mute a member who you don't want to hear from to hide their content from

your view of Nextdoor• Hide a post that you find disagreeable from your newsfeed and from

notification emails• Create a group for discussions that may not interest the entire neighborhood

or that are generating contentious back-and-forth replies. Political discussions, HOA debates, or pet threads may not be relevant to everyone

• Rather than call out a neighbor on the main newsfeed for violating the Guidelines, send them a private message to let them know what they could improve

• Report posts that violate the Guidelines• Report a member who consistently violates the Guidelines

Other Features

Set up text message notifications for urgent alerts• Visit the Mobile Alerts Settings page.• Click Add mobile phone number.• Enter your mobile phone number and mobile

phone service provider. (Note: You do not need to include "+1" before your phone number, however, you must include your area code.)• Click Send confirmation code.• Enter the confirmation code and click Submit code.

Join a Group

• Groups provide a way for people who share common interests to communicate in their own area of Nextdoor.• Examples of groups might include neighborhood

watch volunteers, book club members, residents of a specific block, cyclists, seniors, HOA members, bridge players, wine enthusiasts, or parents of toddlers.

Nextdoor During Back-To-School

• Organize a group of parents to take turns walking kids to school• Snap a picture of lost homework found on the

sidewalk• Coordinate an after school activity for kids in the

neighborhood• Ask for a recommendation for a local babysitter or

tutor• Post urgent alerts about school closures

Nextdoor National Night Out

• Create an NNO event on Nextdoor for your neighborhood• Print NNO flyers and hand them out in your neighborhood

before the event. Once you’ve created your NNO event on Nextdoor, you can print flyers from your events details page. Flyers contain multi-use invitation codes for easy sign up.• Set up a table with a sign-in sheet at your event to collect

neighbors’ names and email addresses. After the event, send Nextdoor email invitations to your list.• Pass out Nextdoor invitation flyers at your event• Use the new Nextdoor mobile invitation app to sign up

neighbors on the spot

Nextdoor During Winter Storm

• Use “Urgent Alerts” in times of need• Coordinate a playdate for kids who have snow days• Offer a hand• Plan a neighborhood dinner• Share safety tips with neighbors

Grow Your

Grow Your Nextdoor Neighborhood

• FREE postcard invites from Nextdoor.com• Post invitation tear-off flyers on bulletin boards

around your neighborhood.• Invite contest (invite count on your profile)• Host a neighborhood potluck, coffee or other event

and encourage members to bring new neighbors.• Add in newsletter• Add to email signature

Grow Your Nextdoor Neighborhood

• Leave stack of flyers at your local library, gym, coffee shop – wherever people in the neighborhood congregate.• Send an email invitation to all neighborhood

groups/email lists you belong to.• Place a Nextdoor window sign in your front window.• Ask your favorite local business to put up a Nextdoor

window sign.• Walk the neighborhood on weekends and hand out

Nextdoor business cards to neighbors you run into.

neighbors nextdoor.com

Lifestyle