negotiation tips and tricks
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What they don't teach you about negotiationTRANSCRIPT
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Simple Negotiation Process
1. Identify that we are in a negotiation
2. Map out my desired outcome
3. Gather Information as you build rapport
4. Guess at their motivations, desires, wants outcomes
5. Think through my negotiation strategy1. Develop Bargaining Chips
6. Trade, persuade, modify and reach an agreement
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All negotiations are explorations
Dynamic – Everything will change during the course of the negotiation
You don’t know anything until you propose something
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You can’t help but make assumptions, so:
Be aware of your assumptions Test your assumptions Be ready to change your assumptions based
on new evidence Be aware of their assumptions
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All negotiations begin with a “NO”
Reframe for yourself the meaning of no– The first response is only the opening position– Any statement they make as to their position may
or may not be true
Divest yourself of the need to be liked– You never need to accept a bad deal– Directness moves the deal along
But remember to use softeners
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It is ridiculous to expect anyone to be convinced on the first presentation
It’s not how brains work X number of times or y length of time Freedom not to panic or press The first response is only the opening
position
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All major deals fail at least 5 times before succeeding
– There is a reason they are still yelling at you from across the table
– No reason to get too excited – No reason to push too hard
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Avoid Neediness at all costs
Humans are Predators Number one neediness – need to do this deal
– Don’t spend the money till the deal is actually done
But Many Other Neediness– Need to be right– Need to be smart– Need to win– Need to be liked
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Never take the first deal
Natural reaction of the other side– I could have offered less– He agreed too quickly what is wrong– This person is a push over (too needy) – I will
renegotiate later on
Scarcity = Value– People value what they have to pay for, what they
work for
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All major negotiations are emotional roller coasters
Remember you are dealing with human beings who have– Strengths / weaknesses– Desires / needs / wants– Baggage
Understand your baggage as well as theirs
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Negotiation is akin to a game
Football Poker
– Create chips
Guess at what game the other side is playing– Most people have only one negotiation style
They are going to be running plays– Are they playing a game or is it real for them
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Examples of Plays
Nibbling Higher Authority Good Guy / Bad Guy Red Herring Wear Down Flinch Walk away Emotional Explosion
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Power of the Walk Away
Develop your BATNA Wonderfully concentrates the mind Demonstrates non-neediness
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Other Points
You never have to decide right now
If both sides want to do the deal the deal will get done
Closing a deal – just keep solving problems one after another
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Other Points
New circumstances – you have the right to change your mind– You never have to agree to a bad deal– If you do go back to the table.
Learn about and keep learning about the other side
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“Win-Win”
I believe in “Satisfactory+ for me and I am not going to fleece or cheat for you”
You are an adult – it is up to you to decide if you want to do the deal
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Areas of Agreement
Agreements in which both sides feel good about the deal are better than those whereby both sides don’t
It is never in your long term best interests to enter into a deal if you think the other side will fail
If one side feels it was cheated then:– Lawsuits – Non-performance– Loss of reputation
Cheating is not good for the soul
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Agreement with Win - Win
Creating more value in the deal is the skill of a brilliant negotiator– Costs little– Builds goodwill and momentum– Helps create a sense of both sides being on the
same side
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Problems with “Win-Win”
90% of people polled will say they engage in win/win but in reality only 5% actually do
– Human nature will triumph Incredibly presumptuous to assume you know what is best for
the other side– They are adults– You don’t really know their real situation nor are they going to tell
you In trying to get to “yes” you end up negotiating against yourself Its easy to assume the other side is on the same win/win page
as yourself