needs assessment: collecting information, making decisions, and accomplishing results ryan watkins,...
TRANSCRIPT
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Needs Assessment: Collecting information, making decisions, and
accomplishing results
Ryan Watkins, Ph.D.George Washington University
Maurya West MeiersWBI Evaluation Group
Presentation to the Knowledge and Learning BoardDec. 11, 2007
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Needs Assessments Help Us…
Collect useful information that can inform our decisions
Link the results we want to accomplish to our decisions about “what to do”
Consider our alternatives and options Verify that our activities will lead to desired results Create consistency in decision making by
implementing systematic processes
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Needs Assessments Help Us Avoid…
“What we really need is training on XYZ.” “But that is the way we have always done it
here.” Training that isn’t aligned with World Bank
priorities Solutions in search of problems
Answers that are simple, straightforward, acceptable, understandable… and yet wrong
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Why Needs Assessment Provides a systematic process to guide
decisions.
Provides justification for decisions before they are made.
It is scalable for any size project, time frame, or budget.
Offers a replicable model that can be applied by novices or experts.
Provides a systemic perspective for decision makers.
Allows for interdisciplinary solutions for complex problems.
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Many Needs Assessments
Disciplines– Medical (Health) Needs Assessments– Community Needs Assessments– Organizational Needs Assessments– Individual-Decision Needs
Assessments
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Three Types of Organizational Needs Assessments Strategic Needs Assessment
– Focus on needs of those external to the organizational (e.g., clients, communities, countries)
– Alignment of societal goals with organizational objectives
Tactical Needs Assessments– Focus on organizational performance and contributions– Alignment of organizational objectives with programs and projects
Operational Needs Assessments– Focus on individual or team performance– Alignment of program and projects with individual or team
performance objectives– Guide the development of pragmatic learning plans
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Needs Assessments and Results Chains
Gap
The Results We Should Be Accomplishing
The Results WeAre Accomplishing
CurrentResults
DesiredResults
Impacts
Outcomes
Activities
Outputs
Inputs
Impacts
Outcomes
Activities
Outputs
Inputs
Gap
Gap
Gap
Gap
Strategic Needs Assessment
Tactical Needs Assessment
Operational Needs Assessment
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Needs Assessments and Results Chains
Performance Expectations(Individual or Team)
DevelopingLearning Plans
Calendar of Learning Events
Performance Expectations(Organization)
Performance Expectations(Societal)
Impacts
Outcomes
Activities
Outputs
Inputs
Plan
Plan
Plan
Plan
Measure
Measure
Measure
Measure
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No more starting with…
We need to train them on… You need to buy the latest release of… We need a course on… They need a new attitude about… We really need do be doing…
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Aren’t we already doing this?
Maybe– Example, “My team should go to training X this year
because they will have to be able to do Y next year.”
Systematic and consistent needs assessments are, nevertheless, better since they…– Systematically align desired results with plans and
activities – Use performance expectations to guide decisions– Examine training and non-training alternatives– Provide consistent processes from manager to
manager
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Where to Begin
Phases of Needs Assessment Pre-Assessment
– Planning for success Assessment
– Collecting data– Turning data into information
and knowledge Post-Assessment
– Making decisions
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Continuum of Assessments
Not every needs assessment has to be complex
Scope of the assessment should be based on the scope of the project
Small needs assessment Large needs
assessment
Small Project Large Project
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Tools for Collecting Information and Making Decisions
Focus Groups - DACUM Focus Groups - Delphi Focus Groups - Nominal Focus Groups – Straw Votes Interviewing Task Analysis Cognitive Task Analysis Card Sorts Tabletop analysis SWOT + Causal Utility Dual-response surveys
Johari WindowConcept mappingFault Tree DiagramsFishbone DiagramsMulti-attribute Utility AnalysisForce Field AnalysisRisk and Resilience AnalysisScenariosSystematic Document ReviewPerformance ObservationGuided Expert Review
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Performance System
WHAT
WHY WHATHOW
WHAT
RequiredResults
CurrentResults
NeedsAssessments
Analysis PerformanceExamples: Program, Project, Learning Plan,
Learning Activity, Mentor, Recruitment Plan
Objectives
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Training Sessions: Principles and
Practice
Knowledge Base
Consulting Services & Team Support
Training Sessions: Practical
Application
Needs Assessment Series: Multi-Method Approach
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Training Sessions
Basics of conducting needs assessment Framework for conducting a needs assessment Aligning needs assessment with program logic Managing the process of needs assessment Multiple strategies for using needs assessment to
accomplish intended results
Principles and Practice
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Training Sessions
Focus: Practice with data collection and analytical tools for decision-making
– SWOT with Causal Utility Analysis– Dual-Response Surveys– JOHARI Window– Task Analysis– Qualitative Data Analysis
Practical Application
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Support for Implementation
Materials posted for just-in-time learning Readings: tools and techniques FAQ and Discussion Boards Coming attractions (e.g., sample surveys, question
database, etc.)
Online Knowledge Base
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Support for Implementation
WBI Evaluation Group team, first stop for advice
Consultant available for advisory services With HRSLB, support to teams on learning
plans
Consulting Services & Team Support