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Needed: People-Centered

Managers and Workplaces

Chapter One

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After reading the material in this chapter, you should be able to:

LO1.1 Contrast McGregor’s Theory X and

Theory Y assumptions about employees.

LO1.2 Contrast human and social capital and

describe three ways you can develop each.

LO1.3 Explain the impact of the positive

psychology movement on the field of

organizational behavior (OB).

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After reading the material in this chapter, you should be able to:

LO1.4 Define the term e-business, and explain

its implications for organizational behavior

and managing people.

LO1.5 Describe the four levels of corporate

social responsibility.

LO1.6 Explain at least three ways to improve an

organization’s ethical climate.

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The Field of Organizational Behavior

Organizational Behavior Interdisciplinary field

dedicated to better understanding and managing people at work

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McGregor’s Theory X and Theory YTable 1-1

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The Contingency Approach to Management

Contingency Approach Using management concepts and techniques in

a situationally appropriate manner, instead of trying to rely on “one best way”

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The Strategic Importance and Dimensions of Human and Social Capital

Figure 1-1

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Ways of Building Your Human and Social Capital

Table 1-2

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Luthans’s CHOSE ModelOf Key POB Dimensions

Table 1-3

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E-Business and Implications for OB and Managing People

E-business using information communication technologies

to facilitate every aspect of running a business Employers are able to access markets for their products and services much more easily and efficiently and over greater distances

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A Model of Global Corporate SocialResponsibility and Ethics

Corporate social responsibility (CSR) means that corporations have obligations beyond

shareholders and beyond the bounds of law or contract.

challenges businesses to go above and beyond just making a profit to serve the interests and needs of “stakeholders,” including past and present employees, customers, suppliers, and the countries and communities in which the facilities are located.

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Intense Pressure for Results Starts Early

Most common is an individual’s own desire to “look good” for their bosses, which has been identified as a cause of unethical behavior in lower- and mid-level employees and managers.

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How to Improve the Organization’sEthical Climate

Behave ethically yourself

Screen potential employees

Develop a meaning full code of ethics

Provide ethics training

Reinforce ethical training

Create positions, units, and other structural mechanisms to deal with ethics

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Five Sources of OB Research Insights

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A Topical Model for What Lies Ahead