need help ask me?
DESCRIPTION
A look at an academic library's information servicesTRANSCRIPT
Need help – Ask me!Swinburne – Kim Tairi
Kim Tairi Information Services Manager Librarian | Dr Who fan
@haikugirloz | haikugirloz.com librariesinteract.info
52% Google18% library website13% ask librarians6% ask others11% other
Survey March 2010
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We look at where we can add value…
Discovery - one search box to rule them all…
Image: Flickr tcp909
Liaison – relationship building | collection development | training | developing resources | bibliometrics | data management
Rovers - IT troubleshooters | service desk
Photo: Flickr pnoneric
Service Desk – borrowing | equipment | holds | room bookings
10Image: Flickr madnzany
Three Rs
Rapport RelationshipReference
(Stock 2010)
Photo: Flickr Alex Korting
Transforming information services
ChallengesOpen sourceRepositoriesData management Support for research/higher degreeSocial networkingElectronic
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ReferencesSlidesharewww.slideshare.net/haikugirl/need-help-ask-me Marshall BreedingLibrary technology guideswww.librarytechnology.org/ VALA Conference 2010www.vala.org.au
Thank You