nederlandse norm nen-en-iso 9241-151 (en) dit document mag ... · beeldschermen (vdt's) - deel...

Nederlandse norm

NEN-EN-ISO 9241-151 (en)

Ergonomics of human-system interaction - Part 151: Guidance on World Wide Web user

interfaces (ISO 9241-151:2008,IDT)

Vervangt NEN-EN-ISO 9241-151:2006 Ontw.

ICS 13.180; 35.240.99

juni 2008

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NEN-EN-ISO 9241-151

Als Nederlandse norm is aanvaard: - EN ISO 9241-151:2008,IDT - ISO 9241-151:2008,IDT

Normcommissie 302 007 "Programmatuur-ergonomie" Apart from exceptions provided by the law, nothing from this publication may be duplicated and/or published by means of photocopy, microfilm, storage in computer files or otherwise, which also applies to full or partial processing, without the written consent of the Netherlands Standardization Institute. The Netherlands Standardization Institute shall, with the exclusion of any other beneficiary, collect payments owed by third parties for duplication and/or act in and out of law, where this authority is not transferred or falls by right to the Reproduction Rights Foundation.

Although the utmost care has been taken with this publication, errors and omissions cannot be entirely excluded. The Netherlands Standardization Institute and/or the members of the committees therefore accept no liability, not even for direct or indirect damage, occurring due to or in relation with the application of publications issued by the Netherlands Standardization Institute.

Auteursrecht voorbehouden. Behoudens uitzondering door de wet gesteld mag zonder schriftelijke toestemming van het Nederlands Normalisatie-instituut niets uit deze uitgave worden verveelvoudigd en/of openbaar gemaakt door middel van fotokopie, microfilm, opslag in computerbestanden of anderszins, hetgeen ook van toepassing is op gehele of gedeeltelijke bewerking. Het Nederlands Normalisatie-instituut is met uitsluiting van ieder ander gerechtigd de door derden verschuldigde vergoedingen voor verveelvoudiging te innen en/of daartoe in en buiten rechte op te treden, voor zover deze bevoegdheid niet is overgedragen c.q. rechtens toekomt aan de Stichting Reprorecht.

Hoewel bij deze uitgave de uiterste zorg is nagestreefd, kunnen fouten en onvolledigheden niet geheel worden uitgesloten. Het Nederlands Normalisatie-instituut en/of de leden van de commissies aanvaarden derhalve geen enkele aansprakelijkheid, ook niet voor directe of indirecte schade, ontstaan door of verband houdend met toepassing van door het Nederlands Normalisatie-instituut gepubliceerde uitgaven.

©2008 Nederlands Normalisatie-instituut Postbus 5059, 2600 GB Delft Telefoon (015) 2 690 390, Fax (015) 2 690 190

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NEN-EN-ISO 9241-151

Nederlands voorwoord

Voor de in deze norm vermelde normatieve verwijzingen bestaan in Nederland de volgende equivalenten: vermelde norm Nederlandse norm titel ISO 9241-11 NEN-EN-ISO 9241-11 Ergonomische eisen voor kantoorarbeid met

beeldschermen (VDT's) - Deel 11: Leidraad voor de bruikbaarheid (en)

ISO 9241-12:1998 NEN-EN-ISO 9241-12:1999 Ergonomische eisen voor kantoorarbeid met beeldschermen (VDT's) - Deel 12: Presentatie van de informatie (en)

ISO 9241-13 NEN-EN-ISO 9241-13 Ergonomische eisen voor kantoorarbeid met beeldschermen (VDT's) - Deel 13: Leidraad voor de gebruiker (en)

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EUROPEAN STANDARD

NORME EUROPÉENNE

EUROPÄISCHE NORM

EN ISO 9241-151

May 2008

ICS 13.180; 35.240.99

English Version

Ergonomics of human-system interaction - Part 151: Guidanceon World Wide Web user interfaces (ISO 9241-151:2008)

Ergonomie de l'interaction homme-système - Partie 151:Lignes directrices relatives aux interfaces utilisateurs Web

(ISO 9241-151:2008)

Ergonomie der Mensch-System-Interaktion - Teil 151:Leitlinien zur Gestaltung von Benutzungsschnittstellen für

das World Wide Web (ISO 9241-151:2008)

This European Standard was approved by CEN on 8 May 2008.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATIONC O M I T É E U R O P É E N D E N O R M A LI S A T I O NEUR OP ÄIS C HES KOM ITEE FÜR NOR M UNG

Management Centre: rue de Stassart, 36 B-1050 Brussels

© 2008 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.

Ref. No. EN ISO 9241-151:2008: E

NEN-EN-ISO 9241-151:2008

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EN ISO 9241-151:2008 (E)

2

Contents Page

Foreword..............................................................................................................................................................3

NEN-EN-ISO 9241-151:2008

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EN ISO 9241-151:2008 (E)

3

Foreword

This document (EN ISO 9241-151:2008) has been prepared by Technical Committee ISO/TC 159 "Ergonomics" in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN.

This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by November 2008, and conflicting national standards shall be withdrawn at the latest by November 2008.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.

According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Endorsement notice

The text of ISO 9241-151:2008 has been approved by CEN as a EN ISO 9241-151:2008 without any modification.

NEN-EN-ISO 9241-151:2008

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NEN-EN-ISO 9241-151:2008

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Reference numberISO 9241-151:2008(E)

© ISO 2008

INTERNATIONAL STANDARD

ISO9241-151

First edition2008-05-15

Ergonomics of human-system interaction — Part 151: Guidance on World Wide Web user interfaces

Ergonomie de l'interaction homme-système —

Partie 151: Lignes directrices relatives aux interfaces utilisateurs Web

NEN-EN-ISO 9241-151:2008

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ISO 9241-151:2008(E)

PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat accepts no liability in this area.

Adobe is a trademark of Adobe Systems Incorporated.

Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.

COPYRIGHT PROTECTED DOCUMENT © ISO 2008 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISO's member body in the country of the requester.

ISO copyright office Case postale 56 • CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org

Published in Switzerland

ii © ISO 2008 – All rights reserved

NEN-EN-ISO 9241-151:2008

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ISO 9241-151:2008(E)

© ISO 2008 – All rights reserved iii

Contents Page

Foreword............................................................................................................................................................ iv Introduction ....................................................................................................................................................... vi 1 Scope ..................................................................................................................................................... 1 2 Normative references ........................................................................................................................... 1 3 Terms and definitions........................................................................................................................... 2 4 Application ............................................................................................................................................ 6 5 A reference model for human-centred design of World Wide Web user interfaces ...................... 7 6 High-level design decisions and design strategy ............................................................................. 8 7 Content design.................................................................................................................................... 10 8 Navigation and search........................................................................................................................ 16 9 Content presentation.......................................................................................................................... 26 10 General design aspects ..................................................................................................................... 33 Annex A (informative) Overview of the ISO 9241 series............................................................................... 36 Annex B (informative) Sample procedure for assessing applicability and conformance ........................ 40 Bibliography ..................................................................................................................................................... 49

NEN-EN-ISO 9241-151:2008

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ISO 9241-151:2008(E)

iv © ISO 2008 – All rights reserved

Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.

The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights.

ISO 9241-151 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction.

ISO 9241 consists of the following parts, under the general title Ergonomic requirements for office work with visual display terminals (VDTs):

⎯ Part 1: General introduction

⎯ Part 2: Guidance on task requirements

⎯ Part 3: Visual display requirements

⎯ Part 4: Keyboard requirements

⎯ Part 5: Workstation layout and postural requirements

⎯ Part 6: Guidance on the work environment

⎯ Part 7: Requirements for display with reflections

⎯ Part 8: Requirements for displayed colours

⎯ Part 9: Requirements for non-keyboard input devices

⎯ Part 11: Guidance on usability

⎯ Part 12: Presentation of information

⎯ Part 13: User guidance

⎯ Part 14: Menu dialogues

⎯ Part 15: Command dialogues

⎯ Part 16: Direct manipulation dialogues

⎯ Part 17: Form filling dialogues

NEN-EN-ISO 9241-151:2008

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