neca services - simpro

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May/June 2016 Issue 2 66 NECA Services - simPRO Field service industry managers are being asked to do more than ever before; they must control costs and increase customer satisfaction, all the while making sure safety and service quality remain high. Managing field teams is yet another crucial responsibility of field service managers, but many face constant struggles with some of the unique challenges this presents. Real time visibility When working with remote teams, finding the right balance between independence and micromanaging is important. You need to ensure visibility in the field - without having to constantly contact your technicians for updates. Investing in systems that allow for real time awareness of field technicians’ locations will not only increase visibility, but will solve many job scheduling issues.You will be able to monitor job progress and make scheduling changes as they appear, closing any gaps and keeping your team productive during the day. Tracking productivity Ensuring productivity can be one of the most difficult tasks when working within the field service industry. When you are not able to see your employees each day, it can be difficult to track the amount of work they complete and when they complete it. While you do not need to be constantly watching, you need tools and metrics in place to track and accurately measure productivity. Communication Maintaining effective communication is a key component within any industry, however, for a remote workforce it is crucial to each job. Communication should not end once the job has been dispatched. It’s important to receive ongoing job updates, and costs and asset information. Having the appropriate communication tools allows your technicians to do their jobs and dispatchers to remotely manage the recording and reporting. Reliable communication protocols should also be in place, so your technicians know how to reach managers, dispatchers, and each other when in the field. Selecting the right tools for the job and training your team to use them ensures that a mobile team can work together efficiently. NECA members can sign up for a simPRO trial today and discover how their business can benefit. If you have any questions regarding the FREE NECA simPRO offer, please contact NECA: NSW, ACT & TAS: 02 9744 1099 QLD: 07 3276 7950. Ref: 1602-simPRO-66 SIMPLE TIPS TO BETTER MANAGE YOUR FIELD TEAM

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Page 1: NECA Services - simPRO

May/June 2016 Issue 266

NECA Services - simPRO

Field service industry managers are being asked to do more than ever before; they must control costs and increase customer satisfaction, all the while making sure safety and service quality remain high.

Managing field teams is yet another crucial responsibility of field service managers, but many face constant struggles with some of the unique challenges this presents.

Real time visibilityWhen working with remote teams,

finding the right balance between independence and micromanaging is important. You need to ensure visibility in the field - without having to constantly contact your technicians for updates.

Investing in systems that allow for real time awareness of field technicians’ locations will not only increase visibility, but will solve many job scheduling issues.You will be able to monitor job progress and make scheduling changes as they appear, closing any gaps and keeping your team productive during the day.

Tracking productivityEnsuring productivity can be one of

the most difficult tasks when working within the field service industry. When you are not able to see your employees each day, it can be difficult to track the amount of work they complete and when they complete it.

While you do not need to be constantly watching, you need tools and metrics in place to track and accurately measure productivity.

CommunicationMaintaining effective communication

is a key component within any industry, however, for a remote workforce it is crucial to each job.

Communication should not end once the job has been dispatched.

It’s important to receive ongoing job updates, and costs and asset information. Having the appropriate communication tools allows your technicians to do their jobs and dispatchers to remotely manage the recording and reporting.

Reliable communication protocols should also be in place, so your technicians know how to reach managers, dispatchers, and each other when in the field. Selecting the right tools for the job and training your team to use them ensures that a mobile team can work together efficiently.NECA members can sign up for a simPRO trial today and discover how their business can benefit. If you have any questions regarding the FREE NECA simPRO offer, please contact NECA:NSW, ACT & TAS: 02 9744 1099QLD: 07 3276 7950.Ref: 1602-simPRO-66

SIMPLE TIPS TO BETTER MANAGE YOUR FIELD TEAM