NECAs TECHNICAL KNOWLEDGE BASE (TKB)NECA NSW & ACT introduces TKB, the online searchable Technical Knowledge Base, developed for our members.

KEY FEATURES• A fully searchable, convenient self-service product,

accessible via your computer and smart devices, 24/7

• Comprehensive articles referencing current Australian Standards, Product recalls, Accredited Service Provider (ASP) information, WHS Starter pack and Safety documents as well as industry alerts

• Access to search the Wiring Rules and several additional Standards

• ‘Submit a request’ - send the Technical Team your query (responded to during business hours)

• Fresh content and features will be regularly uploaded to suit member needs and to address industry hot topics

• Comment on all articles and content - share your knowledge with other members

NECA NSW & ACT continually strive to lead

the way with the services we provide to our members. So when you asked for a more innovative way to access technical information and advice - we listened. We’re proud to introduce ‘TKB’, our online searchable Technical Knowledge Base, developed by NECA specifically for the electrical industry.

Can you imagine being able to search the Wiring Rules at the job site using your tablet or smart phone? Within seconds you could find the wiring diagram you need.

Research and collaboration During the development phase, we consulted with many industry specialists to gain permission to upload Australian Standards; Safety Rules; ACT & NSW Legislation, Regulations and Guidelines; as well WHS Starter Pack and Safety documents. Feedback gathered from various committees, NECA events and general conversation with members has been gratefully received and incorporated.

‘Tell us what you think’ Feedback from members will drive these kind of innovations, so please let us know if we can use TKB to find a solution to help you. Add a comment in our ‘Tell us what you think’ section on TKB, so members can share their ideas and we can continue to improve our content.

Customer service focus The focus of our Technical Team is to provide the best customer service and advice to our members and a self-service knowledge base is just part of that. We’ve designed TKB to complement our existing telephone service but also built in an email-based feature so you can ‘submit a request’. If a member is unable to find the answer to a particular question through the TKB search feature, they can simply click on the ‘SUBMIT A REQUEST’ link, found at the bottom of each search results page and article. Our Technical team will send a personal response, which the member can access via TKB and their email inbox.

Fresh new content Our aim is to regularly update the knowledge base with articles based on topics you’re asking about, as well as product recalls and the important eAlerts you may already receive from us via email. We have purchased licences from SAI Global in order to allow members to search not only the Wiring Rules but several other Australian Standards in their entirety.

• 2067:2008

• 2790:1989

• 3001:2008

• 3003:2011

• 4836:2011

• 2293.1:2005

• 3000:2007

• 3008.1:2009

• 3010:2005

• 3012:2010

• 4777:2005

• 5033:2014

• 4509:2009

Available Standards

& more to come....

SUBMIT A REQUEST FEATURE FROM TKB

This new feature allows members to submit technical queries via a link at the bottom of all search results pages. The Technical Team will provide a personal response to your nominated email address.

A member has a question but can’t find the answer by using the search feature or by browsing through the categories and sections of TKB. What should they do?

Simply click on the ‘SUBMIT A REQUEST’ link, found at the bottom of each search results page and article. You can attach photos or documents to help explain your query.

NECAs Technical Team will send you a personal response, which you can access via TKB and your email box.

HOW TO SEARCH IN TKB

1. Using TKB, type in the search field

2. A list of results will appear 3. Click on the result to open► ►

HOW TO LOG INTO TKB1. NECA NSW & ACT Members are

issued with a password.

2. The member will be asked to visit www.neca.asn.au/nsw and click “Log into TKB” box.

3. When the ‘Sign into NECA” page opens, type your email address in the first field and then enter your password.

HOW TO REQUEST ADDITIONAL TKB ACCESS1. NECA NSW & ACT Members are

entitled to one free access to TKB.

2. For more login access, visit www.neca.asn.au/nsw and click on the “Need a TKB login?” box. (A small fee will apply)

3. Complete the online “request for a quote” form.

4. Submitting the form confirms you acknowledge the Terms and Conditions regarding copyright. NECA will provide a quote for any additional logins and an administration fee will apply.

WANT TO ACCESS TKB AS SIMPLY AS AN APP?Once you are logged into TKB, simply click on the export button and add it to your home screen.