ndc update - iata air tech zone developer...
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NDC UpdateAugust 2018
So what is NDC?
United NDC is agency access to all United products
CONFIDENTIAL 2
United Club access
Economy Plus purchase Pre-paid checked bags
Pre-paid wifi
Loyalty & paid cabin upgrades
Premier Access purchase
United NDC is informed, satisfied customers
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Basic Economy Economy Plus First, Premium Plus Polaris BusinessEconomy
Fare and merchandising upsell offers enable agency customers’ access to United products
Full loyalty integration to deliver customers the recognition and benefits they’ve earned
Rich content to show customers the value of United products offered by agencies
Disclosures to ensure customers understand the fare products they select
United NDC is the solution to legacy retail, operational data problems
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No more missing flight results
NDC ensures that customers receive appropriate flight itinerary offers from United
No more surprise price discrepancies
United’s status as the single source of offer pricing means offer pricing is consistent across
agencies, GDSs
Always in sync
NDC access to United Shares reservation system means agencies always have in-sync PNRs,
United doesn’t have to “take control” of agency PNRs
And United NDC is even more
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Negotiated corporate
bundles
• Custom ancillary bundles
picked by travel managers
• Make business travel time
comfortable and productive
• Added to travel policy by
travel managers
Combined ticket+ancillary
offers
• Combination of a ticket and an
ancillary in one itinerary offer
• Adds value for customers at the
top of the funnel
• Dynamically-priced
fare+ancillary offers
Brand new capabilities not
available today!
• Agency servicing of customers’
direct channel reservations
• Customized ancillary pricing at
agency request
• Immediate access to new United
flight, ancillary products
But really, what is NDC?
NDC is new technology: digital communications between United and
agencies that will replace current legacy messages
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GDS
GDS/Aggregator
Legacy technology (EDIFACT)
NDC technology (XML web services)
Travel
Agency
Travel
Agency
or Direct
An analogy to help explain NDC
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Really good for phone calls! Really good for phone calls!
…and texts, music, taking pictures, video,
email, the internet, apps…
Legacy distribution NDC distribution
Secret to United NDC: NDC connects agency to United’s retail platform
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United
GDS Agency
Retail platform
NDC
GDS Agency
Agency
United.com
United app
Contact Ctrs.
Legacy distribution (EDIFACT connections) will be available for foreseeable future as well
The United retail platform
the source of all United’s
personalized offers
Direct access to the retail platform
means NDC-connected agencies
have access to all United ancillary
and loyalty productions, immediate
access to new products.
United NDC details
United NDC capabilities, roadmap are driven by agency needs
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NDC service Phase I Phase II
Flight shopping, ancillary shopping
Booking, payment, ticketing
Reservation servicing
Post-booking merchandising
Combined flight+ancillary shopping
Notifications on involuntary changes
Non-instant ticketing
ARC/BSP settlement support
Agency
services
Phase I pilots
live now
In production
now
In development,
available 3Q18
Est. 4Q18
Est. 1H19
United’s NDC development and activation timeline
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1Q18 2Q18 3Q18 4Q18
Phase I development complete Early Phase II pilots
Phase I pilots
Phase II development
Phase II continues*
Available to GDSs, agencies, OTAs
United is NDC Level 3 certified (NDC 17.2)
United NDC APIs are available for development now.
*Phase II complete in 1H19