ncug - current state of cisco uc
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Cisco UC in 2010: State of the Union
NCUG
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Cisco Unified Communications System 8.0
First Customer Shipment Q2CY2010 Products include:
Cisco Unified Communications Manager (CUCM) 8.0 New Phones Cisco Unity 8.0 Cisco Unity Connection (CUC) 8.0 Cisco Unified Presence (CUP) 8.0 Cisco Unified MeetingPlace (CUMP) 8.0 Cisco Unified Contact Center Express (UCCX) 8.0
Windows 7 support: http://bit.ly/CiscoUConWindows7
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CUCM 8.0
Intercompany Media Engine Phone VPN Service Advertisement Framework (SAF) MGCP FXO Caller ID Time zone changes owned by OS, not CM DB Single Number Reach enhancements Analysis Manager and System Call Tracking Cisco Mobile on iPhone and soon Android TAC supported Virtualization*
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Intercompany Media Engine
Moves business communication from the PSTN to the Internet
Enables rich communication and collaboration between businesses on the IME network
Utilizes dynamic SIP trunks for B2B communication
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Intercompany Media Engine Example
TDM
VAP
RTP
SRTP
RTP
SIPSIP
TDM
VAP
godaddy.comEnrollment
SIP/TLS
DHT Ring
IME Server IME Server
CUCM 8.0CUCM 8.0
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Service Advertisement Framework
Service Advertisement Framework (SAF) A network protocol that enables the sharing of call routing
data between call agents Modeled after EIGRP
Call Control Discovery (CCD) Client-side service that advertises and requests call routing
data to and from the SAF network Supported by CUCM, CUCME, CUCVP, SRST, IOS Voice
Gateways, and CUBE Devices running CCD services are known as SAF Clients
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Traditional UC vs. UC with SAF
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Cisco Mobile 8.0
CUCM 7.1 or 8.0 Works over VPN Wi-Fi only Call Preservation Supports handoff to GSM Visual Voicemail from CUC LDAP integration for Corporate Directory
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New Phones – New Designs and User Experience
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Phone Models
6900 Series: Low end phones, entry level 7900 Series: Traditional offering 8900 Series: Power Users 9900 Series: Executive Power Users
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Unity 8.0 and Unity Connection 8.0
Unity 8.0 Features Exchange 2010 Support TAC Supported Virtualization*
Unity Connection 8.0 Speech Connect included (Say-by-name directory) Voicemail transcription (Speech View, subscription charge) SRSV TAC Supported Virtualization*
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Unified Presence 8.0
Conversion to XMPP vs. SIMPLE (still supported for federation)
Point to Point and Multi-device IM Multi-user Chat, Group Chat, Persistent Chat Peer to Peer File Transfer Offline message storage, delivery, and
compliance (via 3rd party product) TAC Supported Virtualization
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MeetingPlace 8.0
No more MeetingPlace Express! Migration to MP 8.0 from MPE includes new
Express Media Server software component Web Conferencing provided via WebEx Node
for MCS, included with UCSS for MPE, requires separate server
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Unified Contact Center Express 8.0
Migrated to Linux Appliance (Red Hat/Informix) Supports HA over WAN Supported on any MCS 7835/45 H2/I2 or higher
and 7825 H3/I3 or higher Licensing locked to node via License MAC Upgrade licenses checked against previous
version license TAC supported virtualization*
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Unified Contact Center Express 8.0
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UC Virtualization
Supported on UCS (B and C Series) platform using VMWare ESXi 4.0 Stringent deployment guidelines, equivalent to MCS 7845 hardware
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UC Applications supported on UCS
Cisco Unified Communications Manager (CUCM) 8.0 Cisco Unity Connection (CUC) 8.0 Cisco Unified Presence (CUP) 8.0 Cisco Unified Mobility Advantage (CUMA) 8.0 Unified Contact Center Enterprise (UCCE) 8.0 Cisco Voice Portal (CVP) 7.0(2) Cisco Unified Expert Advisor (EA) 8.0 Cisco Contact Center Express 8.0 Cisco Unity 8.0 Unified Contact Center Express (UCCX) 8.0
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VM Requirements
Each UC application requires processor and memory reservation
Supported configuration details on Cisco’s DocWiki
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
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Virtualized UC Licensing – License MAC
The “License MAC” is not the MAC of the NIC in the VM
The “License MAC” is a HASH of a set of data on the server
Data is hashed to produce a 12 digit HEX string that looks like a MAC address
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Data Used to Generate License MAC
Time zone NTP server 1 (or ‘none’) NIC speed (or ‘auto’) Hostname IP Address (or ‘dhcp’) IP Mask (or ‘dhcp’) Gateway Address (or ‘dhcp’) Primary DNS (or ‘dhcp’) SMTP server (or ‘none’) Certificate Information (Organization, Unit, Location, State, Country)
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GUI when on VMWare
So that TAC knows when they are dealing with a virtualized application…
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Documentation Guides
CUCM: http://bit.ly/cucm80dgUCCX: http://bit.ly/uccx80dgCUC: http://bit.ly/cuc80dgCUP: http://bit.ly/cup80dg
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The EndQ&A