ncr7402 serviceguide

NCR RealPOS 70 (7402) Release 1.1

Hardware Service Guide

B005‐0000‐1465 Issue B

The product described in this book is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation.

NCR RealPOS is either a registered trademark or a trademark of NCR Corporation in the United States and/or other countries.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Address correspondence to:

Manager, Information Products NCR Corporation 2651 Satellite Blvd. Duluth, GA 30096

Copyright © 2004 By NCR Corporation Dayton, Ohio U.S.A. All Rights Reserved

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Preface Audience This book is written for hardware installer/service personnel, system integrators, and field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent.

Safety Warnings Servicing Caution: This product does not contain user serviceable parts. Servicing should only be performed by a qualified service technician.

Fuse Replacement Caution: For continued protection against risk of fire, replace only with the same type and ratings of fuse.

Attention: Pour prévenir et vous protéger contre un risque de feu, remplacer la fusible avec une autre fusible de même type, seulement.

Power Supply Cord Used as Disconnect Means Caution: The power supply cord is used as the main disconnect device. Ensure that the socket outlet is located/installed near the equipment and is easily accessible.

Attention: Le cordon dʹalimentation est utilisé comme interrupteur général. La prise de courant doit être située ou installée å proximité du matériel et être facile dʹaccés.

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Lithium Battery Warning Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. Discard used batteries according to the manufacturerʹs instructions.

Attention: Il y a danger dʹexplosion sʹil y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou dʹun type recommandé par le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du fabricant.

Battery Disposal (Switzerland) Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System This product is suitable for connection to an IT power system with a phase‐to‐phase voltage not exceeding 240 V.

Peripheral Usage This terminal should only be used with peripheral devices that are certified by the appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by NCR Corporation. Caution: DO NOT connect or disconnect a printer, keyboard, or any other terminal‐powered peripheral while the terminal is powered on. Doing so may result in peripheral or system damage.

System Weight Considerations Warning: The NCR 742 terminals must be mounted securely to prevent a hazard. They must be installed in accordance with local building codes. The post or wall on which the unit is mounted should be able to withstand four times the weight of the unit.

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Environmental Consciousness NCR is demonstrating its concern for the environment by designing an intelligent power management system into this terminal that operates efficiently whether the system is in a stand‐alone or network environment.

Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment‐grounding conductor and a grounding plug. The plug must be plugged into a matching outlet that is properly installed and grounded in accordance with all local codes and ordinances. Do not modify the plug provided – if it will not fit the outlet, have the proper outlet installed by a qualified electrician. Improper connection of the equipment‐grounding conductor can result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without yellow stripes is the equipment‐grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the equipment‐grounding conductor to a live terminal. Check with a qualified electrician or service personnel if the grounding instructions are not completely understood, or if you are in doubt as to whether the product is properly grounded.

Use only 3‐wire extension cords that have 3‐prong grounding plugs and 3‐pole receptacles that accept the product’s plug. Repair or replace damaged or worn cords immediately.

iv

References

• NCR RealPOS 70 User Guide (B005‐0000‐1463)

• NCR RealPOS 70 Site Preparation Guide (B005‐0000‐1464)

• NCR RealPOS 70/EasyPoint 42 Parts Identification Manual (B005‐0000‐1466)

• NCR FitClient Software Userʹs Guide (B005‐0000‐1235)

• NCR 5932 USB Keyboard User’s Guide (B005‐0000‐1395) • NCR 5932 Wedge Keyboard User’s Guide (BD20‐1369‐A) • NCR 5942 12.1‐Inch LCD Monitor User’s Guide (B005‐0000‐1394) • NCR 5953 USB DynaKey User’s Guide (B005‐0000‐1457) • NCR 5953 12.1‐Inch DynaKey User’s Guide (B005‐0000‐1161) • NCR 5952 Wedge DynaKey User’s Guide (BD20‐1370‐A) • NCR 5964 12.1‐Inch Touch LCD User’s Guide (B005‐0000‐1324) • NCR 5972 2 x 20 Customer Display User’s Guide (B005‐0000‐1372) • NCR 5973 International VFD Customer Display User’s Guide

(B005‐0000‐1162) • NCR 5982 5‐Inch LCD Operator Display User’s Guide (BD20‐1443‐A) • NCR 7167 Two‐Station POS Printer Owner’s Guide (B005‐0000‐1406) • NCR 7194 Thermal Receipt Printer Owner’s Guide (B005‐0000‐1097) • NCR 7197 Receipt Printer Owner’s Guide (B005‐0000‐1409) • NCR 5945 Electronic Payment Terminal User’s Guide (B005‐0000‐1104) • NCR 5992 Signature Capture User’s Guide (B005‐0000‐1108)

v

Table of Contents

Chapter 1: Product Overview

Introduction ...........................................................................................1‐1 Label Locations......................................................................................1‐2

Chapter 2: Diagnostics

Power‐On Self‐Test (POST) Errors .....................................................2‐1 Error Beep Codes............................................................................2‐2

Loadable Diagnostics ...........................................................................2‐3 Loading the Diagnostics ................................................................2‐4

Navigation...................................................................................2‐5 Diagnostics Main Menu.................................................................2‐6

MSR Test......................................................................................2‐6 Touch Screen Test ......................................................................2‐7 Printer Test..................................................................................2‐7 Audio Test...................................................................................2‐8 Cash Drawer Test.......................................................................2‐8

Chapter 3: Troubleshooting

Introduction ...........................................................................................3‐1 Getting Started ......................................................................................3‐2 Condition: No Display ..........................................................................3‐3

No Power LED................................................................................3‐3 Still No Power LED ........................................................................3‐3 Power Indicator LED is Illuminated............................................3‐4

Caps Lock Light Responsive ....................................................3‐5 Caps lock light Not Responsive ...............................................3‐7

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Condition: Unit Will Not Boot/Blue Screen While Booting.............3‐9 System Hangs in POST (BIOS) .....................................................3‐9

POST Code or Beep Code .........................................................3‐9 CMOS Problem...........................................................................3‐9 Memory Problem .......................................................................3‐9 Hard Disk Issue ........................................................................3‐10 Peripherals ................................................................................3‐10 CPU/Heat Sink Problem..........................................................3‐10

System Hangs During OS Load..................................................3‐11 Driver Problem.........................................................................3‐11 BIOS Version.............................................................................3‐12 Network Problem.....................................................................3‐12 Memory Problem .....................................................................3‐12 CPU/Heat Sink Problem..........................................................3‐13 ACPI...........................................................................................3‐13

Condition: Random Blue Screens While Running ..........................3‐14 Memory Problem .....................................................................3‐14 Driver Problem.........................................................................3‐14 Hard Disk Issue ........................................................................3‐15 CPU/Heat sink problem..........................................................3‐15 IRQ or Other Resource Conflict .............................................3‐15 Try Disabling Non‐NCR System Components ....................3‐15

Condition: Slow Performance While Running ................................3‐16 Hard Disk Issue ........................................................................3‐16 CPU/Heat sink problem..........................................................3‐16

Condition: Noise From Unit...............................................................3‐17 Condition: LCD Display Distorted or Lines on Screen ..................3‐18 Condition: Screen Flickering..............................................................3‐19

Backlight Inverter Problem .........................................................3‐19

vii

LCD Problem.................................................................................3‐19 Condition: Hard Disk Drive Not Working/Recognized ................3‐20 Condition: Keyboard/Mouse Not Working .....................................3‐20 Condition: Touch Not Working or Not Calibrated.........................3‐21

Use the TouchWare Diagnostics ................................................3‐21 False Touches ................................................................................3‐22 Calibration .....................................................................................3‐22

Condition: MSR Not Working ...........................................................3‐23 Condition: Cash Drawer Not Working ............................................3‐23 Condition: Ethernet LAN Not Working...........................................3‐24 Condition: Ethernet LAN Not Working...........................................3‐25 Condition: Integrated Customer Display Not Working ................3‐26 Condition: Powered Serial/USB Peripherals Not Working ...........3‐27 Condition: Motion Sensor Not Working ..........................................3‐28 Condition: IRDA Not Working..........................................................3‐29 Condition: Integrated Speakers Not Working.................................3‐30

Chapter 4: Hardware Disassembly

Introduction ...........................................................................................4‐1 Safety Requirements ......................................................................4‐1

Terminal Disassembly Procedures .....................................................4‐4 Disconnecting the Peripheral and LAN Cables .........................4‐5 Cable Connector Panel...................................................................4‐6 Removing the Power Supply ........................................................4‐7 Removing the Hard Disk Drive....................................................4‐9 Opening the Cabinet ....................................................................4‐11 Removing the Wireless LAN PCMCIA Card ...........................4‐13

Replacing the Wireless LAN PCMCIA Card .......................4‐14 Removing the Dual Serial Card..................................................4‐15

viii

Removing the Compact Flash.....................................................4‐16 Removing the Magnetic Strip Reader........................................4‐17 Removing the Retail Daughter Card .........................................4‐19 Removing the Motherboard........................................................4‐22

Disconnecting the Motherboard Cables................................4‐22 Chassis Cabling.............................................................................4‐24 Replacing the Motherboard ........................................................4‐25

Connecting the Cables.............................................................4‐26 Removing the 2x20 Customer Display Assembly ...................4‐29 Removing the Display Assembly (12.1”) ..................................4‐31

Disassembling the Display Assembly (12.1”) ......................4‐35 Removing the Display Assembly (15”) .....................................4‐41

Disassembling the Display Assembly (15”) .........................4‐45 Removing the Stereo Speaker Assembly...................................4‐51

Chapter 5: Circuit Boards

Motherboard..........................................................................................5‐1 Processor Jumper Settings.............................................................5‐2 Powered RS‐232 Port Jumper Settings ........................................5‐3 Memory Configurations ................................................................5‐3

Installing Memory Modules .....................................................5‐4 Replacing the CPU .........................................................................5‐5 Replacing the Lithium Battery......................................................5‐8

Motherboard Connector Pin‐Out Identification...............................5‐9 7402‐1xxx Models ...........................................................................5‐9

J1: Audio Jack Connector ..........................................................5‐9 J2: DVI‐I Connector..................................................................5‐10 J3: CRT Connector....................................................................5‐11 J7: Parallel Port Connector ......................................................5‐13

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J8: Ethernet RJ‐45 & USB 1/2 Connector ...............................5‐13 J9: Audio Header Connector ..................................................5‐14 J10/J11: COM3/COM4 Serial Port Connector .......................5‐14 J12/J18/J21: REAR/CPU/FRONT FAN Connector ...............5‐15 J13: 4‐Pin ATX Power Connector ...........................................5‐15 J14: Audio CD‐ in Connector..................................................5‐16 J15/16: RISC‐PCI Connector....................................................5‐16 J17: LVDS Backlight Power Connector .................................5‐16 J19: Case Open Detect Connector ..........................................5‐16 J20: USB3 Header .....................................................................5‐17 J22: Daughter Card Interface Connector...............................5‐17 J23: External Wake On LAN Connector................................5‐17 J24/J26: Primary/Secondary IDE Connector (IDE1/IDE2)...5‐18 J25: IrDA Connector.................................................................5‐19 J27: FDC Interface Connector .................................................5‐19 J28: ITP Debug Port..................................................................5‐20 J29: Power/LED Header ..........................................................5‐21 J31: USB 2.0 1/2 Connector ......................................................5‐22 RS232‐A / RS232‐B : Serial Port Connectors .........................5‐23 LVDS1: LVDS & Backlight Connector ..................................5‐24 PS/2 Keyboard and Mouse......................................................5‐26

PCI Riser Card ..............................................................................5‐27 Retail Daughtercard............................................................................5‐28

Touch Screen and MSR Jumpers ................................................5‐29 Connector Pin Outs ......................................................................5‐29

Cash Drawer Kickout ..............................................................5‐29 24 V Powered USB Port...........................................................5‐30

PCMCIA Wireless LAN Card ...........................................................5‐31 Dual Serial Expansion Card ..............................................................5‐31

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Chapter 6: Power Supply

AC Input ..........................................................................................6‐1 DC Outputs .....................................................................................6‐1 Maximum Rated Output Power...................................................6‐1 Power Supply Connector Pin‐Outs..............................................6‐2

Chapter 7: Cash Drawer Adjustments

Latch Assembly Wiring and Adjustments..................................7‐1

Chapter 8: Clearing the CMOS and Password

Chapter 9: Touch Screen Calibration

Calibration Guidelines .........................................................................9‐1 Calibration Using TouchWare (Windows)........................................9‐2

25‐Point Linearization Procedure.................................................9‐5 Restore Defaults Function .............................................................9‐9

Calibration Using Microcal (DOS)....................................................9‐12 Summary ..............................................................................................9‐13

Appendix A: Feature Kits

Feature Kit List .....................................................................................A‐3

Appendix B: IRQ Settings

Interrupts ........................................................................................ B‐1 Default Settings ......................................................................... B‐1

Optional Settings ........................................................................... B‐2

Appendix C: Heat Sink Installation

xi

Revision Record Issue Date Remarks

A Nov 2003 First issue

B Mar 2004 Release 1.1

xii

Radio Frequency Interference Statements Federal Communications Commission (FCC) Information to User This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense.

NCR is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR. The correction of interference caused by such unauthorized modification, substitution or attachment will be the responsibility of the user. The user is cautioned that changes or modifications not expressly approved by NCR may void the userʹs authority to operate the equipment.

Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES‐003.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Cet appareil numérique de la classe A est conforme à la norme NMB‐003 du Canada.

Le présent appareil numérique nʹémet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le règlement sur le brouillage radioélectriques édicté par le ministrère des Communications du Canada.

Voluntary Control Council for Interference (VCCI)

xiii

International Radio Frequency Interference Statement Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

xiv

Declaration of Conformity Manufacturer's Name NCR Corporation

Manufacturer's Address NCR Corporation Retail Solutions Division – Atlanta 2651 Satellite Boulevard Duluth, GA 30096‐5810

Type of Equipment Information Technology Equipment

Model Number Class 7402

Electrical Ratings (Input) 100‐120 V/200‐240 V, 2.0 A/1.0 A, 50‐60 Hz

NCR Corporation, 1700 South Patterson Boulevard, Dayton, OH 45459, USA, declares that the equipment specified above conforms to the referenced EU Directives and Harmonized Standards.

EU Directive Harmonized Standard(s)

89/336/EEC (EMC) EN 55022 EN 55024

73/23/EEC (Low Voltage) EN 60 950: A1 + A2 + A3 + A4 + All

NCR Corporation Retail Solutions Division — Atlanta 2651 Satellite Boulevard Duluth, GA 30096‐5810

European Contact: International IP Counsel 206 Marylebone Road London, NW1 6LY, England

Chapter 1: Product Overview

Introduction The NCR RealPOS 70 (also referred to as NCR 7402) is a powerful, retail‐hardened point‐of‐sale terminal targeted for hospitality and convenience store environments. It provides exceptional scalability utilizing Intel Celeron and P4 processors to address a range of price/performance levels and operating system environments. The system offers superior connectivity for retail, with support for legacy peripheral interfaces (RS‐232, PS/2, Parallel, and VGA), as well as emerging interface standards such as Powered USB and a DVI video interface. The following table identifies the RealPOS 70 models.

Major Model Description

7402‐1000 Intel 2.0 GHz Celeron, 128MB Memory, 40GB Hard Disk, 12.1” LCD w/Resistive Touch, 3 RS‐232, 3 Powered USB, 2 Standard USB, Audio/Mic. and US Power Cord, No MSR, No Customer Display, Integrated Stereo Speakers

7402‐1010 Intel 2.0 GHz Celeron, 256MB Memory, 40GB Hard Disk, 12.1” LCD w/Capacitive Touch, 3 RS‐232, 3 Powered USB, 2 Standard USB, Audio/Mic. and US Power Cord, MSR, No Customer Display, Integrated Stereo Speakers

7402‐1020 Celeron 2 GHz, 400 MHz Front Side Bus, 256MB RAM, 40GB Hard Drive, MSR, 15ʺ LCD w/Capacitive Touch, Tilt Mount

7402‐1024 Pentium 4 2.4 GHz, 533 MHz Front Side Bus, 256MB RAM, 40GB Hard Drive, MSR, 15ʺ LCD w/Capacitive Touch, Tilt Mount

1-2 Chapter 1: Product Overview

Label Locations There are two serial number and model number labels located behind the cable cover. A third label is located on the back of the Display Assembly. If the terminal was shipped with an Operating System pre‐installed then there is also a Certificate of Authenticity label.

21349

Class:7402-1000

S/N:36309845 Date:21 November 2003

NCR Corp Class:7402-1000 Unit Serial:36309845

Made in SingaporeNCR CorporationClass 7402

Atlanta, GA 30096

This device complies with Part 15 of the FCC rules.Operation is subject to the following two conditions:(1) this device may not cause harmful interference,and (2) this device must accept any interference received, including interference that may cause undesired operation.

This Class A digital apparatus complies with Canadian ICES-003.Cet appareil numerique de la classe A est conforme a la norme NMB-003 du Canada.

NO. 437NYCENCR

VCCI-A

P S E

: 7402Serial No : 36-309845

: 21 NOV 2003

Model No

Date of Mfg.

xxxx-xx-xxxx(x)

Patents Pending

100-120 V~ac, 50-60 Hz 6A 300W

200-240 V~ac, 50-60 Hz 3A 300W

M E 01

he

o

m e

c.

c U S

Chapter 2: Diagnostics

Power-On Self-Test (POST) Errors Whenever a recoverable error occurs during POST, the BIOS displays an error message describing the problem.

If a system boot is incomplete (for example, the system is turned off while it is going through the POST), then the next time the system is powered on you may get a message stating that the previous boot was incomplete. The BIOS will revert to safe values for the chip set, caches, I/O components, etc. This provides the best possibility of returning to the Setup routine and to normal functioning, but these values do not always produce maximum system performance. To achieve maximum performance after the BIOS has reverted to safe values, re‐enter Setup and select the maximum performance values.

If, for example, the terminal was simply turned off during POST, you can return to the maximum performance values by simply entering Setup and exiting or by rebooting.

2-2 Chapter 2: Diagnostics

Error Beep Codes Beeps Description Corrective Action

1 Memory Refresh Timer Error

2 Parity Error

3 Main Memory Read/Write Test Error

Fatal error indicating a serious problem with the system. Consult your system support.

4 Motherboard Timer Not Operational

5 Processor Error

6 Keyboard Controller BAT Test Error

7 General Exception Error

9 ROM Checksum Error

10 CMOS Shutdown Register Read/Write Error

11 Cache Memory Bad

Before declaring the motherboard beyond all hope, eliminate the possibility of interference by a malfunctioning add‐in card. Remove all expansion cards except the video adapter. • If the beep codes are generated even when all other expansion cards are absent, the motherboard has a serious problem. Consult your system Support. • If the beep codes are not generated when all other expansion cards are absent, one of the add‐in cards is causing the malfunction. Insert the cards back into the system one at a time until the problem happens again. This will reveal the malfunctioning add‐in card.

8 Display Memory Error

If the system video adapter is an add‐in card, replace or reseat the video adapter. If the video adapter is an integrated part of the system board, the board may be faulty.

Chapter 2: Diagnostics 2-3

Loadable Diagnostics Loadable Diagnostics provide a means to test the terminal and peripheral hardware that is connected via RS‐232 or USB, independent of system software.

• Terminal – Cash Drawer – Audio – MSR – Touch Screen – Line Display

• Peripherals – 5953 DynaKey (USB and PS/2) – 5964 Display – 5932 Keyboard (USB and PS/2) – Printer (7167, 7197) – Scanners (78xx) – Line Displays

This section provides instructions about how to load the diagnostics and a few sample tests to familiarize you with how the software functions. The test options vary from terminal to terminal, based on each terminal’s configuration.

The Loadable Diagnostics software is available on Linux‐based bootable CD‐ROM.

Linux Loadable Diagnostics LPIN: D370‐0606‐0100 PN: 497‐0433374


Loading the Diagnostics You can load the software using the following devices.

• TEAC External USB CD‐ROM Drive (2336‐K208) • BackPack Parallel CD‐ROM Drive (2336‐K024) (Not recommended

because of performance consideration) • Over a network using PXE. For information about using PXE to

load see the NCR FitClient User Guide (B005‐0000‐1235). 1. Connect the CD‐ROM Drive. The USB device uses the USB 2.0 port.

21036USB 2.0

RS232/A

RS232/B

CRT DVI

Parallel

LAN

Mouse

24V USB

Mic

Line Out

12V USB

Cash Drawer

Kybd

Line InRS232/D

USBUSB

12V USB

RS232/E RS232/F

2. Connect a PS/2 keyboard and mouse (optional) to the terminal.

3. Apply power to the CD‐ROM drive

4. Insert the diagnostic CD.

5. Apply power to the terminal.

6. Press [F8] as the terminal boots to enter the Boot Selection Menu.

7. Select TEAC CD-W552E.


After the Diagnostics loads the Main Menu is displayed. NCR Diagnostics ________________________

+ *** 7402-1x *** + 5932 Keyboard + 5953 DynaKey + 5964 Touch Screen + 597x Customer Displays + 716x Printer + 719x Printer + 78xx Scanner/Scales + Help Files Navigation Navigation around the screens is done using the keyboard. The arrow keys are used to move to the menu items. The [Enter] key is used to select the item. Certain functions require mouse input. In the event you do not have the touch screen enabled or a mouse connected the software can be controlled by using the keyboard as mouse input.

Keyboard Mouse The Keyboard Mouse is activated by pressing CNTL-Shift-Num Lock simultaneously.

Use the keypad to navigate the mouse input using the following keys.

Keystroke Mouse Pointer Movement

8 Moves the mouse pointer Up

6 Moves the mouse pointer Right

4 Moves the mouse pointer Left

2 Moves the mouse pointer Down

5 Mouse button (Click)


8. Press [Enter] to load the diagnostics.

The software then queries the system DMI information on the motherboard to determine the terminal type. This lets it load the specific configuration that the diagnostics needs for this terminal.

Diagnostics Main Menu The Main Menu contains the options available you test, based on the terminal configuration.

NCR Diagnostics ________________________

+ *** 7402-1x *** + 5932 Keyboard + 5953 DynaKey + 5964 Touch Screen + 597x Customer Displays + 716x Printer + 719x Printer + 78xx Scanner/Scales + Help Files

MSR Test 1. Using the arrow keys, highlight 5964 Touch Screen and then press

[Enter].

2. Highlight MSR and press [Enter].

3. Press [->] to move to the right side window.

4. Highlight Run Interactive Diagnostics and then press [Enter].

5. Using the mouse (or Keyboard Mouse function) click on [OK] to open the Interactive CheckHealth window.

6. Select the MSR Part Number test. This displays the MSR information that is read from the hardware.

7. Select the MSR Swipe Test button.


8. Enter a Timeout value (system will lock up without this value). The value is in milliseconds, i.e. 10000 = 10 seconds.

9. Swipe the card within the timeout period you set. With a valid read the card information is displayed.

10. Exit the test by pressing [Esc].

11. Close the Interactive CheckHealth window by pressing [Esc].

Touch Screen Test 1. Using the arrow keys, highlight 5964 Touch Screen and then press

[Enter].

2. Highlight Touch Screen (Serial) and press [Enter].


4. Highlight Run Touch Screen Diagnostic and then press [Enter].

5. After the test loads the cursor changes to a mouse pointer. Click the mouse.

6. Touch the screen start the test.

7. Touch the screen in the indicated area (red block).


Printer Test 1. Using the arrow keys, highlight 716x Printer and then press [Enter].

2. Highlight Printer and press [Enter].


4. Make any necessary changes to the 716x profile.

Example: If your printer is connected to a different COM port than what is shown in the profile you can change the setting.

5. Highlight Run Interactive Diagnostic and then press [Enter].



Audio Test Plays a sound file.

Cash Drawer Test Reads the current status of Cash Drawer #1 or #2.

Chapter 3: Troubleshooting 3-1

Chapter 3: Troubleshooting

Introduction The following Conditions are discussed in this chapter to help you determine system problems.

• No Display • Unit Will Not Boot/Blue Screen While Booting • Random Blue Screens While Running • Slow Performance While Running • Noise From Unit • LCD Display Distorted or Lines on Screen • Screen Flickering • Hard Disk Drive Not Working/Recognized • Keyboard/Mouse Not Working • Keyboard/Mouse Not Working • MSR Not Working • Cash Drawer Not Working • Ethernet LAN not working • Wireless LAN not working • Integrated Customer Display not working • Powered serial or USB peripherals not working • Motion sensor not working • IRDA not working • Integrated Speakers not working

3-2 Chapter 3: Troubleshooting

Getting Started To Turn Unit On/Off: Use the logic On/Off Switch on the lower right of the system (below the MSR). If this doesn’t work, check the switch on the power supply in the base of the system. This switch needs to be on. When off, this is equivalent to unplugging the system from AC power.

Note: There is a delay of several seconds before information begins to display on screen.

BIOS Setup: To enter Setup, reboot the system and press <DEL> when the screen image first appears.

Hardware Changes: Power the system off and disconnect it from AC prior to opening the unit or making any internal hardware changes as described in this document.

Hot Plugging: The following can be hot‐plugged for diagnostic purposes as described in this document.

• Keyboard • VGA CRT • Standard USB • Cash Drawer • Ethernet However, you must power off before connecting USB and serial devices. Also, power off before connecting any other peripheral not listed above.


Condition: No Display

No Power LED 1. Check that the unit is plugged into AC.

2. Check that the AC line cord and extender cord are securely plugged into the 7402 power supply.

3. Confirm that the customer’s AC breaker or fuse is OK and that there are no other AC quality issues.

4. Check that the Power Supply Rocker Switch is on.

5. Use the On/Off Switch to power on the unit.

Still No Power LED 1. Lift the display and check the Power Switch Harness connections

on both ends (Power Switch Board and Motherboard).

2. Check the two main power supply harnesses connections at both ends (Power Supply and Motherboard/7402 Retail Board).

3. Both the 20 pin and 4 pin power connectors must be plugged into the motherboard.

4. Check that the PCI riser card (if installed) and DIMM memory modules are correctly seated.

5. Check for correct seating, bent pins, or shorting conditions on any connectors.

6. Be sure to unplug the AC or switch off the Power Supply Rocker Switch before changing any connections.


If the above are OK then the Power Supply may be faulty. If exchanging the Power Supply does not correct the problem, or if the Power Supply is confirmed to be OK on another machine, then do the following:

• Check for correct seating or any bent pins on CPU (Note: you must follow the correct procedure to reattach the CPU heat sink after doing this).

• Exchange the Retail Daughter Card. • Exchange the Motherboard.

Power Indicator LED is Illuminated Note: This is different than on the 7454. 7454: Power LED turns on when the CPU begins running code

7402: Power LED turns on as soon as the power supply comes up

Determine whether or not the CPU is still running – Do the following if possible before rebooting:

1. Hot‐plug a keyboard and check if key presses bring the display back. If so it could indicate:

2. Problem with customer’s screen saver or O/S power management settings

3. Problem with NCR Fit Client or equivalent software installation or settings

4. Problem with motion sensor hardware:

– Check connection of LED/motion board harness to retail daughter card

– Check harness from Retail daughter card to motherboard – Connector (corner of motherboard near buzzer)

If there is still no display check to see if the Caps Lock indicator will turn on or off in response to the caps lock key. If so, this could indicate a Backlight Inverter problem.


Caps Lock Light Responsive BIOS settings Problem: The display settings in the BIOS North Bridge menu must be as follows:

LCD (LFP) Type 800 x 600 LVDS

VBIOS (default) if your only display is the integrated

Display Type

LCD LFP+CRT if an external CRT is connected in addition to integrated LCD

Windows Display Driver Settings Problem: • Under Control Panel ‐> Intel Extreme Graphics, confirm that

the LCD display is enabled. • If you are using Extended Desktop to get dual independent

displays, confirm that the display you want to be primary remains the primary.

• If you need to add/remove displays (i.e. CRT) it is recommended that you shut down first. When you power up, ensure the BIOS Display type is correct for LCD only or LCD+CRT (see above).

Backlight Inverter Problem:

Warning: High voltage. Power down unit before proceeding.

• Check the inverter harness to motherboard; confirm that it is fully seated on both ends.

• Check that the inverter module has not come loose from its mounting behind the LCD.

• Check that both backlight cables from the LCD panel are plugged into the inverter module.

• Power up the unit again. If there is still no display then continue with the following steps below.


LCD Problem: • Confirm LVDS adapter board is fully seated (small daughter

card mounted directly on motherboard) • Confirm LVDS LCD cable fully seated into the LVDS adapter

board and into the LCD panel

Display Settings or Driver Problem: If the unit booted successfully into Windows but later is found with no display, the display driver settings may have been changed so that the LCD is not enabled. Try the following:

• Use the On/Off Switch to power the unit off then on again. Let it to boot Windows.

• If the image on the LCD screen disappears while the Windows Splash screen is displayed there may be a driver settings problem. If so, continue with the following steps. – Power off, connect a CRT monitor to the VGA port, and

then power on again and boot Windows.

– Assuming you see the Windows desktop on the CRT, use Control Panel ‐> Intel Extreme Graphics to enable the LCD display.

– If Windows is hanging with no display even on the CRT, this indicates a driver issue and you should power cycle and try booting in Safe Mode (hit F8 when the system starts to boot from the hard disk).

– If Windows boots to the desktop in Safe Mode you should confirm that you are using the NCR‐provided (supported) driver versions for the display and other system devices. Also check for valid versions of any drivers you added for non‐NCR devices.


Caps lock light Not Responsive If the Caps Lock light does not respond on the keyboard this could indicate a hardware problem, preventing boot up. Experienced developers in a lab environment can connect a POST card to the PCI slot, but this requires lifting the retail daughter card and is recommended only for those familiar with the hardware.

POST Code: • See the AMI BIOS8 Beep Code and Checkpoint document for

code descriptions. You may hear a beep code of one long beep followed by several shorter beeps. The number of short beeps indicates the type of problem the BIOS is reporting. If you connected a POST card the numeric error code may point towards one of the problems described below. If not, contact NCR with the details of what you see.

BIOS Flash: • If this happened immediately after a BIOS update was

performed there may have been an error that will require BIOS crisis recovery.

Memory Problem: • Check that the memory DIMM is fully seated in the socket. If

unsure, disconnect AC, remove and reseat the DIMM. • Swap with a DIMM from a known good NCR 7402 system. • Move the DIMM to the other slot. • Ensure you are using only the NCR‐supported DIMMs. For

example, ECC DRAM is not supported.

PCI card problem: • If you have a PCI Riser Card and a PCMCIA/RS‐232 card in

your system, all the PCI connectors must be fully seated.


Retail Daughter Card Problem: • Check Daughter Card power connector (heavy‐gauge wires

from Power Supply) • Check the Daughter Card Wedge Cable and USB/GPIO cables.

CPU/Heatsink Problem: Heatsink Caution: CPU can stick to the heat sink and be damaged when the heat sink is removed from the board. Follow the next steps only if you have experience working with devices on the motherboard.

• Check for CPU overheating and/or not inserted properly. • Check that the CPU fans are running. • Check the CPU temperature under BIOS Setup ‐> Advanced ‐>

Hardware Health screen. Temperatures above 65C at idle indicate possible cooling solution trouble.

• If the fans are OK, make sure the heat sink is not loose. All four screws holding the heat sink to the motherboard should be snug, but not over tightened.

• Check that the CPU is fully seated in the socket. • Ensure that you are using an NCR‐supported CPU. This must

be either a 2GHz Celeron or a 2.4GHz P4, 400MHz Front Side Bus. 533MHz is not supported until a future motherboard release.


Condition: Unit Will Not Boot/Blue Screen While Booting If there is a displayed image but the system hangs before completely loading the operating system, follow the suggestions in this section.

If system hangs before anything is displayed (or you see only a brief display), see the No Display condition.

System Hangs in POST (BIOS)

POST Code or Beep Code There may be a numeric code in the lower right part of the display, or you may hear an audible beep code (one long beep followed by several shorter beeps). See the AMI BIOS8 Beep Code and Checkpoint document for code descriptions.

CMOS Problem • Check that battery is correctly inserted on the motherboard • If prompted to run BIOS setup, do so, and be sure to save changes

when exiting.

Memory Problem Symptoms: BIOS reports an incorrect amount of RAM. System hangs at random points during POST and OS Load.

• Check that the DIMM(s) is fully seated in the socket. If unsure, disconnect the AC, remove and reseat the DIMM(s).

• Swap with a DIMM from a known good NCR 7402 system • Move the DIMM to the other slot. • Ensure you are using only the NCR‐supported DIMM(s). For



Hard Disk Issue • Ensure that the hard drive power and data cables are correctly

seated at both ends. • If the BIOS detects a hard drive type correctly, check for a physical

problem on the drive or problems creating the drive image.

Peripherals • Non‐NCR USB peripherals may have trouble with Legacy USB

support enabled in the BIOS. Go to BIOS Setup ‐> Advanced ‐> USB Configuration to disable it.

• If you are in doubt whether a peripheral is causing a system problem, try disconnecting the peripheral and then power cycling the system.

CPU/Heat Sink Problem Heatsink Caution: CPU can stick to the heat sink and be damaged when the heat sink is removed from the board. Follow the next steps only if you have experience working with devices on the motherboard.




• Check that the CPU is fully seated in the socket. • Ensure that you are using an NCR‐supported CPU. This must be

either a 2GHz Celeron or a 2.4GHz P4, 400MHz Front Side Bus. 533MHz is not supported until a future motherboard release.


System Hangs During OS Load • Confirm that the system is not waiting for a login. • Confirm that the correct display resolution is 800x600 (12‐inch

LCD) so that no information spills off the side of the screen, and that the vertical rate is valid for the VGA CRT (if present). Use Control Panel ‐> Intel Extreme Graphics to check.

• If dual display (i.e. LCD+VGA) is enabled, confirm that the correct display configuration is connected.

Driver Problem If the unit booted successfully into Windows but later is found with no display, the display driver settings may have been changed so that the LCD is not enabled. Try the following:


• If the image on the LCD screen disappears while the Windows Splash screen is displayed there may be a driver settings problem. If so, continue with the following steps. – Power off, connect a CRT monitor to the VGA port, and then

power on again and boot Windows.

– Assuming you see the Windows desktop on the CRT, use Control Panel ‐> Intel Extreme Graphics to enable the LCD.




BIOS Version Use only the BIOS versions approved by NCR. Contact NCR if you are unsure. The BIOS version displays at the top of the first screen when you enter BIOS setup.

Network Problem If you have loaded a networked application, check that the network connection is OK. Verify that the network protocol is OK by running a standard application, such as Internet Explorer, or try to browse files manually on another machine in your network using the same protocols.

Memory Problem • Check that the DIMM(s) is fully seated in the socket. If unsure,

disconnect the AC, remove and reseat the DIMM(s). • Swap with a DIMM from a known good NCR 7402 system • Move the DIMM to the other slot. • Ensure you are using only the NCR‐supported DIMM(s). For



CPU/Heat Sink Problem Heatsink Caution: CPU can stick to the heat sink and be damaged when the heat sink is removed from the board. Follow the next steps only if you have experience working with devices on the motherboard.






ACPI In BIOS setup, ACPI Aware OS should be left enabled when running Windows.


Condition: Random Blue Screens While Running Memory Problem • Check that the DIMM(s) is fully seated in the socket. If unsure,

disconnect the AC, remove and reseat the DIMM(s). • Swap with a DIMM from a known good NCR 7402 system • Move the DIMM to the other slot. • Ensure you are using only the NCR‐supported DIMM(s). For


Driver Problem If the unit booted successfully into Windows but later is found with no display, the display driver settings may have been changed so that the LCD is not enabled. Try the following:




– Assuming you see the Windows desktop on the CRT, use Control Panel ‐> Intel Extreme Graphics to enable the LCD.







CPU/Heat sink problem Heatsink Caution: CPU can stick to the heat sink and be damaged when the heat sink is removed from the board. Follow the next steps only if you have experience working with devices on the motherboard.






IRQ or Other Resource Conflict • Use Device Manager to check the computer properties for conflicts.

Try Disabling Non-NCR System Components • In Device Manager, stop or disable any devices that are suspect

and see if the problem goes away. • In Administrative Tools, stop or disable processes that are suspect

and see if the problem goes away.


Condition: Slow Performance While Running • In Windows, use Performance Monitor to determine if a particular

application or process is consuming the CPU capacity. • Use Performance Monitor to determine whether your RAM

(physical memory) is sufficient for the application. • Check for network or server‐related delays.




CPU/Heat sink problem Heatsink Caution: CPU can stick to the heat sink and be damaged when the heat sink is removed from the board. Follow the next steps only if you have experience working with devices on the motherboard.







Condition: Noise From Unit • Ensure that the CPU Fan & Heat Sink assembly is firmly inserted

over the CPU.

20903

CPU Heat Sink

CPU Fan

• Ensure that the Power Supply is latched down properly in the base

of the system. • Check that the Fan wires are clear of the CPU fans. • Check for any loose plastic or metal parts.


Condition: LCD Display Distorted or Lines on Screen LCD Problem • Confirm LVDS adapter board is fully seated (small daughter card

mounted directly on motherboard) • Confirm LVDS LCD cable fully seated into the LVDS adapter board

and into the LCD panel Display Settings or Driver Problem If the unit booted successfully into Windows but later is found with no display, the display driver settings may have been changed so that the LCD is not enabled. Try the following:




– Assuming you see the Windows desktop on the CRT, use Control Panel ‐> Intel Extreme Graphics to enable the LCD display.



Hardware or ROM Problem on LVDS Adapter Board To confirm this, exchange the LVDS adapter board from a functioning system.


Condition: Screen Flickering

Backlight Inverter Problem Warning: High voltage. Power down unit before proceeding.

• Check the inverter harness to motherboard; confirm that it is fully seated on both ends.

• Check that the inverter module has not come loose from its mounting behind the LCD.

• Check that both backlight cables from the LCD panel are plugged into the inverter module.

• Power up the unit again. If there is still no display then continue with the following steps below.

LCD Problem • Confirm LVDS adapter board is fully seated (small daughter card

mounted directly on motherboard) • Confirm LVDS LCD cable fully seated into the LVDS adapter board

and into the LCD panel • Check for shipping/handling damage to system that may have

damaged the LCD screen or the backlight tubes inside the LCD


Condition: Hard Disk Drive Not Working/Recognized • Use BIOS setup to determine whether BIOS recognizes the hard

drive. If not, ensure that the hard drive power and data cables are correctly seated at both ends.

• Ensure that you use the NCR‐provided hard drive cable. Other cables may not support the ATA‐100 drive interface.

• If the BIOS detects the hard drive type correctly, check for physical problems on the drive or problems in creating the drive image.

Condition: Keyboard/Mouse Not Working • Check that the PS/2 keyboard is plugged into the lower (purple)

connector. A PS/2 mouse connects to the upper (green) connector. • Windows 2000 and XP may not recognize the PS/2 keyboard or

mouse if you attach them after the system has booted. • Check the Retail Daughter card power connector (heavy‐gauge

wires from power supply). • Check the Retail Daughter card wedge cable (from the

motherboard, near the PS/2 connector). • USB Keyboard & Mouse: If you have a non USB‐aware OS (DOS,

Win NT), be sure Legacy USB support is enabled in the BIOS.


Condition: Touch Not Working or Not Calibrated If there is no touch response at all, or the cursor bounces around when the screen is touched, check the following:

Use the TouchWare Diagnostics Select Start -> Programs -> TouchWare -> TouchWare.

Go to the Hardware tab. Select Find Touchscreen (using the keyboard commands or a PS/2 mouse). The touch screen should be on COM3.

• Touch uses serial port COM3. Be sure this serial port is configured correctly in your operating system (and not disabled). COM4 Settings: 9600, 8, N, 1, No flow control. Usually the OS default settings are OK.

• Check that the serial cable from the Retail daughter card to the motherboard is fully seated on both ends. Note that on the motherboard it plugs into 2‐3 connectors.

• The touch driver provided by NCR with the system must be present. Caution: Applying OS service packs or fixes could overwrite the touch drivers. Try reinstalling the driver from the Install directory provided on the NCR hard disk load. Do not install any other driver versions.

If TouchWare diagnostics finds the touch screen and/or the above items to be OK then check the following:

• Check that the flat cable coming from the display module is connected to the cable from the Retail Daughter card and that it is not cut or damaged.

• The jumper block on the Retail daughter card has settings for resistive and capacitive touch screen. It must match your touch screen type.

• Check that the touch screen is not cracked or damaged.


False Touches Check that no part of the system faceplate/bezel is touching the screen. Confirm that your system is plugged into a properly grounded AC outlet. AC problems can cause unusual behavior of capacitive touch screens.

Calibration See: Touch Screen Calibration chapter.


Condition: MSR Not Working • Ensure that your PS/2 keyboard works correctly (if not, See

Keyboard/Mouse Not Working condition) • Ensure that you are using the correct NCR Wedge MSR driver and

have your FitClient MSR profile set up correctly if using FitClient. • Confirm that the cable from the MSR to the Retail Daughter Card is

connected and is fully seated. Check for any loose wires in the connector.

• Ensure that you have the correct reader type for your cards (JIS vs ISO)

Condition: Cash Drawer Not Working • Ensure that the cable for the USB and Daughter Card support is

connected properly on both the Motherboard and Daughter Card ends. On the motherboard it plugs into two connectors.

• Check the Retail Daughter Card power connector (heavy‐gauge wires from power supply).

• Check that you have the correct drivers for the cash drawer installed.

• Confirm that the Cash Drawer itself is OK. If possible, connect it to another system to test.


Condition: Ethernet LAN Not Working • Check the LED indicators on the LAN connector: Link (green) and

Speed (yellow indicates 100Mb/s). • Check for Link LED on the upstream hub or switch.

– Check cable if the Link LED is not present on both ends.

– Try another system on the same cable connection if you are not sure if the problem is the wiring/hub or the system.

• Ensure the LAN driver is loaded. Use the drivers provided by NCR.

• Use the Windows Device Manager to view the properties for the network adapter. This device is working properly should be displayed. – If there are resource conflicts reported, check the source of the

conflict.

– If this still doesn’t work, use the Device Manager to remove/uninstall the device and then reboot to cause a reinstall of the driver (under Win NT the driver must be reinstalled manually).

• Ensure the Ethernet switches, IP routers, and server systems are configured to accept traffic from your NCR system. Confirm your DHCP server is granting a valid IP address, or if you are using a static IP, that the routers pass your IP traffic. Go to a Command prompt and run IPCONFIG to check your IP address.


Condition: Ethernet LAN Not Working • Identify whether your communication path is through a dedicated

wireless access point device, or through another computer system on your premises. Access Point in the discussion below refers to either the dedicated access point or the computer system.

• Eliminate the distance or interference as the possible cause by bringing your NCR system as close to the access point as possible.

• Isolate the problem to the access point, checking whether any wireless devices can communicate through the access point. – Ensure that your NCR system and the access point/wireless

network have the same ESS ID. To check the ESS of a dedicated access point you have to go through a wired Ethernet connection (you must know the IP address) or there may be a serial port for a terminal connection.

– Ensure your access point is set up to accept traffic from your wireless clients, and that the clients are properly logged in (if a login is necessary).

– Check your access point settings for encryption and enable encryption in the wireless clients (if required).

– Run the diagnostics provided by the wireless LAN HW vendor.

• Confirm your IP traffic from the wireless network is passing through the Ethernet backbone and routers correctly. See Ethernet LAN Not Working section above.


Condition: Integrated Customer Display Not Working • The integrated customer display has data and power connectors on

its cable. Check that the connectors have not come loose and are plugged into the proper mating connectors on the system. – Data connector plugs into one of the two serial port headers on the motherboard. Normally this is the one farthest from the CPU. In most configurations this corresponds to Serial Port COM4. Be sure to insert it completely onto the motherboard connector.

– Power connector is small – only two wires. It plugs into one of the two small power connectors on the Retail Daughter Card. You can use either of these power connectors.

• There is also a connector which plugs into the Customer Display module. This is a latching connector and unlikely to become disconnected. If other measures fail to make anything display then you may want to check this connection.

• Check serial port settings – Customer display module optimum port settings are 9600, N, 8,

1, hardware flow control.

– Confirm that the COM4 port is enabled in the operating system, and that the OS reports no resource conflicts.

– Confirm your application software is configured for COM4.

– The serial port IRQ and Address settings can be changed in the BIOS, but normally should be left at their default values. Be sure you haven’t changed these settings to inappropriate values.

– Be sure your application software sends data to the customer display module in the appropriate format and character set.


Condition: Powered Serial/USB Peripherals Not Working • All USB ports on the system provide 5V power up to 500mA, per

the USB specification. • The powered USB ports are referred to as USB+Power. • Your NCR system has two 12V powered USB ports, which are blue

in color. There is also one 24V port. These are intended for NCR‐approved peripherals. – If peripheral device does not power up, the re‐settable fuse on

the motherboard may have tripped. Power the system off and on again to clear this condition.

– If there is still no power to the peripheral, check for problems with the cable or the peripheral itself.

• Connect USB+Power cables only when the system power is off. • You may plug a standard USB cable into the standard USB portion

of any powered USB connector. • NCR may provide a cable for a peripheral device to draw the

power from the powered portion of the USB+Power connector, even though the peripheral does not USB for the data connection. Only NCR‐approved peripherals and cables should be used in this manner.


Condition: Motion Sensor Not Working • The motion sensor may lose sensitivity, or become too sensitive

(false activations), if bright light is shining on it. Sensitivity is less in environments with low ambient light levels.

• If you are not getting the performance you want from the motion sensor due to the light level in your environment, you can consider using mouse/keyboard activity to wake the system from the standby state. Wakeup on touch screen activity may also be supported in your configuration.

• The IRDA/motion sensor cable plugs into a gray header on the Retail Daughter Card. Check that the cable is fully inserted. If the green power indicator LED is not working this probably indicates a problem with the cable connection.


Condition: IRDA Not Working • IRDA (Infrared Data Association) allows wireless communications

to portable devices held within 2‐3 feet of the IRDA transceiver lens on the front of the 7402.

• High ambient light levels or direct sunlight on either the NCR system or the portable device may reduce sensitivity and cause loss of communications. Move the portable device closer to the 7402, or adjust the ambient light level reaching the front of the NCR system.

• IRDA is an adaptation of standard serial ports, and uses the COM2 serial port resources. The COM2 connector is not operable when IRDA is in use.

• Ensure the OS has configured the COM2 port for IRDA. In Windows you can see this by using the Device Manager.

• BIOS – The setting for IRDA on COM2 must be enabled in BIOS setup. There is an option for IRDA, SIR, or ASK‐IR communication format. This should be set to IRDA for most applications.

• Check that the devices you are trying to communicate with are compatible with your protocols and data formats that your IRDA‐enabled application uses.

• The IRDA/motion sensor cable plugs into a gray header on the Retail Daughter Card. Check that the cable is fully inserted. If the green power indicator LED is not working this probably indicates a problem with the cable connection.


Condition: Integrated Speakers Not Working • Ensure that the OS audio driver is loaded and that the audio output

has not been muted or turned too low in volume. In Windows use the Volume Control function in control panel to check this.

• If the sound level from the speakers is not adequate for your environment, or you want high‐fidelity audio, you can plug external speakers or amplifier equipment into the Speaker out port on the motherboard. Note: The integrated speakers are silenced when you connect a cable to the external speaker port.

– The maximum audio output possible on the 7402 is 3 watts per channel into 4 ohms.

• If you are using headphones be sure to set the volume to an appropriate level. Full output level for the speakers will generally be too high for headphones.

• To use the system is to be used in a consumer application where control of sound level is critical, NCR’s customers have been successful either limiting the sound level in software or using an audio attenuator on the headphone cable.

Chapter 4: Hardware Disassembly

Introduction This chapter discusses procedures for disassembling the hardware for servicing. Topics include:

• Safety requirements • Cable connectors • Disassembly procedures • Board strapping information Warning: Disconnect the AC power cord before disassembling the Terminal.

Safety Requirements Caution: This product does not contain user serviceable parts. Servicing should only be performed by a qualified service technician.



4-2 Chapter 4: Hardware Disassembly

Lithium Battery Warning Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. Discard used batteries according to the manufacturerʹs instructions.

Attention: Il y a danger dʹexplosion sʹil y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou dʹun type recommandé par le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du fabricant.

Battery Disposal (Switzerland) Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System This product is suitable for connection to an IT power system with a phase‐to‐phase voltage not exceeding 240 V.

Peripheral Usage This terminal should only be used with peripheral devices that are certified by the appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by NCR Corporation.

Caution: DO NOT connect or disconnect a printer, keyboard, or any other terminal‐powered peripheral while the terminal is powered on. Doing so may result in peripheral or system damage.

Chapter 4: Hardware Disassembly 4-3

Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment‐grounding conductor and a grounding plug. The plug must be plugged into a matching outlet that is properly installed and grounded in accordance with all local codes and ordinances. Do not modify the plug provided – if it will not fit the outlet, have the proper outlet installed by a qualified electrician. Improper connection of the equipment‐grounding conductor can result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without yellow stripes is the equipment‐grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the equipment‐grounding conductor to a live terminal. Check with a qualified electrician or service personnel if the grounding instructions are not completely understood, or if you are in doubt as to whether the product is properly grounded.

Use only 3‐wire extension cords that have 3‐prong grounding plugs and 3‐pole receptacles that accept the product’s plug. Repair or replace damaged or worn cords immediately.


Terminal Disassembly Procedures Caution: Disconnect the AC power cord before disassembling the terminal. The ON/OFF switch does NOT remove power to the unit. Use appropriate Electro Static Discharge procedures during this modification.

The AC Power Cord can be disconnected from the wall or from the bottom of the terminal.

21047

Power Cord


Disconnecting the Peripheral and LAN Cables 1. Tilt the Display Module.

2. Remove the Cable Cover.

a. Remove the screw from the Cable Cover.

b. Press down on the two plastic Cable Cover Release Tabs and slide the cover forward.

20931

Front Cover Latches

Screw

3. Disconnect the peripheral and LAN cables, noting their respective

positions.


Cable Connector Panel The following illustrations identify the cable connectors, shown with the Retail Daughter Card.

20917

RS232/A

RS232/B

CRT DVI

Parallel

LAN

Mouse

24V USB

Mic

Line Out

12V USB

Cash Drawer

Kybd

Line InRS232/D

USBUSB

12V USB

RS232/E RS232/F


Removing the Power Supply Note: All of the Power Supply cable are connected to the Power Supply rather than hard wired. This makes swapping the Power Supply a much easier task.

1. Remove the screw in the Rear Base Cover

2. Slide the cover to the rear of the terminal to remove it.

20908b

Rear Base Cover

Screw


3. Loosen the thumbscrew that secures the Power Supply.

4. Slide the Power Supply toward the rear of the terminal as indicated below.

5. Disconnect the cables from the Power Supply.

6. Remove the Power Supply.

21015

Thumbscrew


Removing the Hard Disk Drive 1. Remove the Rear Base Cover.

2. Remove the Front Base Cover.

3. Pull the Hard Disk Latch forward and remove the Hard Disk Drive Assembly from the Base.

21016

Hard Disk Latch

4. Disconnect the IDE and Power Cables.


5. Remove the screws (4) that secure the Hard Disk Drive to the bracket.

21038

Screws

Screws


Opening the Cabinet 1. Remove the shipping screw that locks the Display Assembly

closed.

Note: The shipping screw can be left out if desired, or replaced for security purposes.

21024

Shipping Screw


2. Press the Display Latch as shown and then open the Display Assembly.

21026

Diaplay Latch


Removing the Wireless LAN PCMCIA Card The Wireless LAN PC Card is installed in the PCI PCMCIA Adapter, which is connected to the Riser Card. The entire assembly must be removed from the terminal together.

1. Disconnect the Riser Card from the Motherboard and remove the assembly from the terminal.

2. Remove the PC Card from the PCI PCMCIA Adapter.

21234

Riser Card

PCI PCMCIA Adapter

Wireless LAN PC Card


Replacing the Wireless LAN PCMCIA Card Install the PCMCIA Wireless LAN, PCI Adapter Board, and Riser Card as an assembly.

1. Insert the PCMCIA Wireless LAN card into the opening in the terminal chassis.

2. Connect the Riser Card to the Motherboard.

21236

Riser Card

PCI AdapterBoard

PCMCIA Wireless LAN


Removing the Dual Serial Card The Dual Serial Card adds an additional two RS‐232 ports. It is a PCI device, connected to the Riser Card. The Dual Serial Card has a bracket on one end, which snaps onto two metal standoffs on the Retail Daughter Card Bracket. To remove the Dual Serial Card:

1. Disconnect the two serial cables (COM5 and COM6) from the card.

2. Unsnap the bracket from the Retail Daughter Card

3. Disconnect the Riser Card from the Motherboard.

21362

Dual Serial Board

COM5 COM6

COM5

COM6


Removing the Compact Flash The Compact Flash can be removed/replaced without any disassembly. It simply plugs into the Compact Flash Adapter.

The Compact Flash Assembly is mounted on the Retail Daughter Card Bracket. To remove it:

1. Disconnect the Compact Flash Data and Power Cables.

2. Remove the screws (2) that secure the adapter to the bracket..

21115

Screws (2)

Compact FlashPower Cable

Compact FlashData Cable


Removing the Magnetic Strip Reader 1. Disconnect the MSR Cable.

2. Remove the MSR Screws (2).

21046

MSR Screws

MSR

MSR Cable

3. Remove the MSR Assembly by sliding it out of the cabinet.


4. Remove the MSR Back (2 screws).

21044

MSR Back

5. Remove the screws (3) that secure the MSR Front and MSR Mount.

Note: Use care to not loose the MSR Grounding Clip.

21045

MSR

MSR Front

MSR Grounding Clip

MSR Mount


Removing the Retail Daughter Card 1. Remove the Cooling Channel and disconnect the Fan Cable.

20933

Cooling Channel

Retail DaughterCard


2. Disconnect the cables from the Retail Daughter Card.

20934

MSR - Analog(J6)

USB - Internal(J4)

Power(J8)

Motion/LED/IRDA(J10)

Serial - Internal(J12)

GPIO/USB(J13)

Compact Flash Power (5 V)

(J15)

Cust Display Power (5 V)(J16)

Wedge - MSR(J7)

Touch(J5)

Note: The Serial Cable (J12) is a Y‐Cable which connects to the Motherboard at COM3 (J10) for Touch and COM4 (J11) if there is no Customer Display. If you have a Customer Display the cable is not connect to COM4.

The GPIO/USB Cable (J13) is a Y‐Cable which connects to the Motherboard at J22 for the Cash Drawer and J22 for USB support.


3. The Retail Daughter Card is hinged at the bottom and latched at the top. Press on the Release Latch on the Retail Daughter Card Bracket as shown below to unlatch it from the Motherboard Bracket. Remove the card from the terminal.

21017

Release Latch


Removing the Motherboard Note: The Class, Model, Sub‐Model and Serial Number of the terminal are stored in the BIOS on the Motherboard. If you are replacing the Motherboard then you will need to update the BIOS on the new board. See the chapter on Updating the BIOS.

Disconnecting the Motherboard Cables 1. Disconnect the cables from the Motherboard.

20928

ATX 12 V(CPU Power)

USB(Retail Daughter Card)

(J20)

Cash Drawer(Retail Daughter Card)

(J22)

Control Panel(J29)

IDE1

IDE2

Flex DisketteATX Power

Audio(Stereo Speakers)

COM4(Serial Port on Daughter Card

or Cust Display)

COM3 - Touch(Retail Daughter Card)

MSR - Wedge(Retail Daughter Card)

(J30)

Inverter (LCD)(J17)

LVDS CardCD-ROM Audio

P/S Fan Monitor


2. Slide the two Front Motherboard Sled Latches as shown below to unlatch the front of the sled from the chassis.

21305

Front Motherboard Sled Latch

Rear Motherboard Sled Latches

3. Press out on the two Rear Motherboard Sled Latches and remove

the Motherboard Sled Assembly from the chassis.


Chassis Cabling The IDE and Power Cables are secured with clamps in the Chassis.

21350

Cable Clamps


Replacing the Motherboard 1. Insert the Motherboard Sled into the chassis. Press down on the

rear of the Motherboard to snap it in place under the Rear Motherboard Latches.

21305a

Front Motherboard Sled Latch

Rear Motherboard Sled Latches

2. Position the front of the Motherboard and slide the Front

Motherboard Sled Latch forward to lock the assembly in the chassis.


Connecting the Cables 3. Connect the ATX Power and IDE cables.

20913ATX Power Cable IDE Cable

(IDE-1 4. Connect the LVDS Card.

20916A

LVDS Card


5. Connect the ATX 12 V, MSR, Touch, Customer Display, and Power Supply Fan Monitor cables.

20914ATX 12 V CPU Power

(J13)MSR - Wedge

(J30)

Power Supply Fan Monitor

Customer Display - COM4(J11)

Touch - COM3(J10)


6. Connect the GPIO (Cash Drawer), USB (Internal), Inverter (LCD), and Control Panel cables. This is a Y‐Cable, which connects to the Retail Daughter Card at J13.

20915

Control Panel(J29)

GPIO (Cash Drawer)(J22)

USB (Internal)(J20)

Inverter (LCD)(J17)

7. Connect the Stereo Speakers Cable.

21019

Stereo Speakers Cable


Removing the 2x20 Customer Display Assembly 1. Tilt the Display Assembly open (see Opening the Cabinet).

2. Use a screwdriver to release the 2x20 Customer Display Cover. Place the screwdriver in the slots (2) where the plastic release latches are located and twist the screwdriver as shown.

21122Plastic Tabs


3. Slide the 2x20 Display Assembly toward the rear of the terminal to remove it and disconnect the VFD Cable.

21123

VFD Cable

4. Remove the screws (4) that secure the 2x20 Display Module.

21124


Removing the Display Assembly (12.1”) 1. Remove the Retail Daughter Card (See Removing the Retail Daughter

Card earlier in this section).

2. Disconnect the Stereo Speakers Cable and the LDVS Card.

21019a


LVDS Card


3. Remove the Inverter Board.

a. Unscrew the Inverter Cover Thumbscrew and remove the Inverter Assembly from the Display Back.

21359

Inverter Cover Thumbscrew


b. Disconnect the Inverter Board Cables.

21360

Inverter BoardCables


4. Loosen the thumbscrew on the Display Bracket.

21027

Thumbscrews

5. The Display Assembly rests on four mushroom studs in slots on the

bracket. Lift the display off of the bracket.


Disassembling the Display Assembly (12.1”) 1. Lay the Display Assembly on a flat surface with the LCD down.

2. Remove the screws (4) from the Display Back.

20938

Screws (4)


3. Remove the sheet metal back, while carefully guiding the cables out of the hole in the back.

21022

Guide cables out of opening


Removing the Touch Screen 4. Remove the screw securing the Touch Frame.

5. Slide the Touch Frame as indicated to remove it from the Bezel.

20939

Screw Touch Screen Frame


6. The Touch Screen can now be removed.

20940

Touch Screen

Bezel


Replacing the Touch Screen When replacing the Touch Screen be sure to place the touch side out. On Resistive screens the touch side has a rough texture. On Capacitive screens there are white dashed lines around the edge of the glass.

21043

Resistive Screen Capacitive Screen

Rough Texture White Dashed Lines


Removing the LCD 7. Loosen the two screws as indicated below. Remove the other two.

20944

Loosen Screws (2)

Remove Screws (2)

8. Disconnect the LCD Cable.


Removing the Display Assembly (15”) 1. Remove the Retail Daughter Card (See Removing the Retail Daughter

Card section).

2. Disconnect the Stereo Speakers Cable.

21019



3. Remove the Inverter Board.

a. Unscrew the Inverter Cover Thumbscrew and remove the Inverter Assembly from the Display Back.

21359

Inverter Cover Thumbscrew


b. Disconnect the Inverter Board Cables.

21360

Inverter BoardCables


4. Loosen the thumbscrew on the Display Bracket.

21359a

Display BracketThumbscrew

5. The Display Assembly rests on four mushroom studs in slots on the

bracket. Lift the display off of the bracket.


Disassembling the Display Assembly (15”) 1. Lay the Display Assembly on a flat surface with the LCD down.

2. Remove the screws (4) from the Display Back.

21309

Screws


3. Remove the sheet metal back, while carefully guiding the cables out of the hole in the back.

21357

Guide cables out of opening


Removing the Touch Screen 4. Remove the Touch Frame screws (2).

5. Remove the Touch Frame from the Bezel.

21306

Screws

Touch Screen Frame

Bezel


6. The Touch Screen can now be removed.

21358

Touch Screen

Bezel


Replacing the Touch Screen When replacing the Touch Screen be sure to place the touch side out. On Resistive screens the touch side has a rough texture. On Capacitive screens there are white dashed lines around the edge of the glass.

21043

Resistive Screen Capacitive Screen

Rough Texture White Dashed Lines


Removing the LCD 7. Remove the LCD Frame screws (4).

21311

Screws

8. Remove the LCD from the frame.

Note: The backlight bulbs are not field replaceable. Replace the LCD assembly.


Removing the Stereo Speaker Assembly 1. Remove the screws (2) that secure the Stereo Speaker Assembly.

2. Slide the Stereo Speaker Assembly off of the Display Assembly.

21042

Stereo SpeakerAssembly

3. Remove the screws that secure the speakers (2 each).

21105Speakers 4. Remove the speakers from the Speaker Cabinet.

Chapter 5: Circuit Boards 5-1

Chapter 5: Circuit Boards

Motherboard

20724a

P/S Fan Monitor(Not Used)

(J28)

ATX 12 V - CPU Power(J13)

Chassis Fan(Not Used)

(J21)

RS232/C(J11)

RS232/C(J10)

Internal Audio(J9)

LVDS LCD

Inverter(J17)

DaughterCard USB

(J20)

CashDrawer(J22)

IRDA(J23)

Control Panel(J29)

IDE1IDE2

Flex Diskette

PS/2 Mouse

PS/2 Keyboard

RS232/A

RS232/B

Line In

Speaker Out

Mic In

ParrallelVGA

DVI-I

LAN12 V USB

Dual USB

PCI Riser Slot

ATX Power

MSR - Wedge(J30)

CD-ROM Audio(J14)

CMOSClear

5-2 Chapter 5: Circuit Boards

Processor Jumper Settings On the Motherboard, there is a bank of jumpers (J32) which need to be populated depending on which Motherboard Assembly and CPU is present.

J32

21415

7402-F203 2.0 Celeron 7402-F204 2.4, 533 P47402-F203 2.0 Celeron

Board Assembly 497-0432352(GM Chipset)

1

2

3

4

5

6

7

81

2

3

4

5

6

7

8 1

2

3

4

5

6

7

8

Board Assembly 497-0433397/497-0433400(GME Chipset)


Powered RS-232 Port Jumper Settings The default settings for powered serial ports are RS232/A, RS232/B, and RS232/C are powered. RS232/D is set as not powered.

21870Ring IndicatorCOM Powered

Pin 2 - 3Pin 1 - 2

JP1 (RS232/B)JP2 (RS232/A)

12

3

3

JP3 (RS232/C)JP4 (RS232/D)

12

Memory Configurations Single DIMM (MB)

Number of DIMMs

Total Memory (MB)

256 1 256 256 2 512 512 1 512 512 2 1024


Installing Memory Modules The 7402 contains two DIMM sockets.

To install the DIMM, follow these steps:

1. Slide the Electronics Tray out of the terminal cabinet and locate the DIMM socket.

2. Open the latches at the ends of one of the sockets.

19532 Note: The DIMM can be installed into either DIMM socket.

3. Align the DIMM in the socket and push it straight down (Note that the DIMM connector is keyed).

17807 4. Ensure that the edges of the DIMM engage the latches and that the

latches are completely closed.

19533


Replacing the CPU 1. Unscrew the Heat Sink Retaining Screws.

20948

Heat Sink Retaining Screws (4)

2. Remove the Heat Sink by gently twisting the assembly to loosen

the heat sink compound. Be careful to not pull the CPU out of the socket.

Note: If possible, loosen the assembly while it is still hot from operation. Use a rag to insulate your hand from the hot Heat Sink.


3. Unsnap the Lever on the CPU Socket and raise it to a vertical position.

4. Carefully remove the CPU and place it in an anti‐static packing.

18466a


5. Insert the CPU into the socket.

• Open the Lever fully. • Correctly position the new CPU over the CPU Socket. (Pin 1 of

the CPU must align with Pin 1 on the socket.) • Do not insert the CPU at an angle. • Do not force the CPU into the socket. Drop it in by its own

weight.

21864

Incorrect

Correct

IncorrectCPU Pin 1 Markers

Pins

6. Lock the CPU in the socket by lowering the Lever and snapping it

into position.

7. Apply Thermal Compound to the mating surfaces of the Heat Sink and CPU. See the Appendix, Heat Sink Installation for procedures about how to do this.


8. Position the Heat Sink and Fan Assembly on the CPU, with the four Heat Sink Retaining Screws aligned with the holes in the Motherboard..

9. Secure the assembly with the four Heat Sink Retaining Screws.

10. Connect the Cooling Channel Fans Cable to the Motherboard.

14. Install the Cooling Channel over the Heat Sink.

Replacing the Lithium Battery Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. Discard used batteries according to the manufacturerʹs instructions.

1. Locate the Battery (see the Motherboard illustration earlier in this section).

2. Press the Battery Latch and remove the Battery out of the socket.

19671

Battery Latch

Positive Side of Battery

3. Insert the new battery.

4. Run Setup and set defaults. Set the Date/Time and make any other desired settings.


Motherboard Connector Pin-Out Identification

7402-1xxx Models J1: Audio Jack Connector

1

1

2

3 • Triple stack audio connector (Mic In, Line Out, Line In) • Color: Mic In ‐ Pink • Color: Line Out – Lime • Color: Line In – Light Blue

PIN No. Signal Description 1 Line In 2 Line Out 3 Mic In


J2: DVI-I Connector

1 8 C1 C2

17 24 C3 C5 C4

8

16

24

1c

c c

c2

3 4

• DVI‐I connector for driving DVI compliant monitors (CRTs and LCDs).

• Three data plus one clock channel are supported. • Color: White

PIN No. Signal Description PIN No. Signal Description

1 DATA2‐ 2 DATA2+

3 Ground 4 NC

5 NC 6 DDCCLK

7 DDCDATA 8 VSYNC

9 DATA1‐ 10 DATA1+

11 Ground 12 NC

13 NC 14 +5V

15 Ground 16 HPDET

17 DATA0‐ 18 DATA0+

19 Ground 20 NC

21 NC 22 Ground

23 CLK+ 24 CLK‐

C1 RED C2 GREEN



C3 BLUE C4 HSYNC

C5 Ground

J3: CRT Connector

10

15

15 11 6 • 15 pin D‐shell • VGA, SVGA or XGA • CRT powered by AC convenience outlet on the power supply • Color: Blue


1 RED 2 GREEN

3 BLUE 4 ID0

5 Ground 6 Ground

7 Ground 8 Ground

9 NC 10 Ground

11 ID1 12 DDCDATA

13 HSYNC 14 VSYNC

15 DDCCLK


J4: +24 V USB +Power port

1

5 8

4

• 24 V at 2.3A (max)

Note: This port may also be used to provide power only for a printer that uses the RS232 I/F to connect to the 7458.

• Color: Warm Red (Pantone 032C)


1 +5V 5 Ground

2 USBDATA‐ 6 +24V

3 USBDATA+ 7 +24V

4 Ground 8 Ground

J5: +12 V USB +Power port

1

5 8

4

• 12 V at 1.5 A (max) • Color: Teal


1 +5V 5 Ground

2 USBDATA‐ 6 +12V

3 USBDATA+ 7 +12V

4 Ground 8 Ground


J7: Parallel Port Connector 8 1

1425 • Standard 25 pin D‐Shell • Supports SPP/EPP/ECP modes • Color: Burgundy


1 Strobe# 14 Auto Form Feed# 2 Data 0 15 Error# 3 Data 1 16 Initialization# 4 Data 2 17 Printer Select IN# 5 Data 3 18 Ground 6 Data 4 19 Ground 7 Data 5 20 Ground 8 Data 6 21 Ground 9 Data 7 22 Ground 10 Acknowledge# 23 Ground 11 Busy 24 Ground 12 Paper Empty 25 Ground 13 Printer Select

J8: Ethernet RJ-45 & USB 1/2 Connector

8 16


• 10/100 Base T Ethernet. • RJ Jack • Color: None specified.


1 TD1+ 2 TD1‐

3 TD2+ 4 TD2‐

5 TD3+ 6 TD3‐

7 TD4+ 8 TD4‐

J9: Audio Header Connector

2 14

1 13


1 MIC_Power 2 Ground

3 MIC_Vref 2.25V 4 +5V

5 LINOUT_R 6 NC

7 NC

9 LINOUT_L 10 NC

11 AMP_Out_R 12 Ground

13 AMP_Out_L 14 Ground

J10/J11: COM3/COM4 Serial Port Connector 6 10

1 5


PIN No. Signal Description

1 DCD (Data Carrier Detect)

2 RXD (Receive Data)

3 TXD (Transmit Data)

4 DTR (Data Terminal Ready)

5 GND (Ground)

6 DSR (Data Set Ready)

7 RTS (Request to Send)

8 CTS (Clear to Send)

9 RI (Ring Indicator) or +12V

10 N/C

J12/J18/J21: REAR/CPU/FRONT FAN Connector 1 2 3


1 Ground

2 +12V

3 Fan Speed Detecting signal

J13: 4-Pin ATX Power Connector

1 2

3 4



1 Ground

2 Ground

3 +12V

4 +12V

J14: Audio CD- in Connector

14

J15/16: RISC-PCI Connector

J17: LVDS Backlight Power Connector


1 +12V

2 +12V

3 Ground

4 +3.3V

5 NC

6 PANELBKLTCTL

7 PANELBKLTEN

J19: Case Open Detect Connector


Short Case Open

Open Case Closed


J20: USB3 Header 2

1

10

7


1 +5V 2 NC

3 USBDATA5‐ 4 NC

5 USBDATA5+ 6 NC

7 Ground 8 NC

10 OC#2

J22: Daughter Card Interface Connector 2 12

111


1 Ground 2 D_GPIO1

3 D_GPIO2 4 D_GPIO3

5 D_GPIO4 6 CONNRST‐

7 D_GPIO6 8 D_GPIO6

9 Ground 10 Ground

11 +5V 12 +12V

J23: External Wake On LAN Connector 1 3



1 5VSB

2 Ground

3 External WOL Signal Input (Active low)

J24/J26: Primary/Secondary IDE Connector (IDE1/IDE2)

1

2 40

39


1 RESET# 2 Ground

3 Data 7 4 Data 8

5 Data 6 6 Data 9

7 Data 5 8 Data 10

9 Data 4 10 Data 11

11 Data 3 12 Data 12




19 Ground 20 N/C

21 DMA REQ 22 Ground

23 IOW# 24 Ground

25 IOR# 26 Ground

27 IOCHRDY 28 Pull‐down

29 DMA ACK# 30 Ground



31 INT REQ 32 N/C

33 SA1 34 CBLID#

35 SA0 36 SA2

37 HDC CS0# 38 HDC CS1#

39 HDD Active# 40 Ground

J25: IrDA Connector 6

1 5


1 NC

3 +5V

4 Ground

5 IRTX

6 IRRX

J27: FDC Interface Connector 2 34

1 33



1 Ground 2 Density Select 0

3 Ground 4 N/C

5 Ground 6 Density Select 1

7 Ground 8 Index#

9 Ground 10 Motor ENA#

11 Ground 12 Drive Select B#

13 Ground 14 Drive Select A#

15 Ground 16 Motor ENB#

17 Ground 18 Direction#

19 Ground 20 Step#

21 Ground 22 Write Data#

23 Ground 24 Write Gate#

25 Ground 26 Track 0#

27 Ground 28 Write Protect#

29 Ground 30 Read Data#

31 Ground 32 Head Select#

33 Ground 34 Disk Change#

J28: ITP Debug Port

25 1

226



1 Ground 2 Ground

3 BPM0 4 DBA#

5 BPM1 6 DBRESET#

7 BPM2 8 Ground

9 BPM3 10 TDI

11 BPRM4_PRDY# 12 TMS

13 BPRM5_PREQ# 14 TRST

15 CPURST# 16 TCK

17 TCK 18 N/C

19 ITPCLK 20 Ground

21 ITPCLK# 22 ITP_STPWR

23 BPRM5_PREQ# 24 TDO

25 Ground 26 N/C

J29: Power/LED Header

1

2 14

13



1 +5V (330 ohm) 2 +5V (330 ohm)

3 HDD_LED 4 +5V (330 ohm)

5 Ground 6 Power Switch

7 Reset Switch 8 Ground

9 SERR# 10 NC

11 +5V (330 ohm) 12 +5V (330 ohm)

13 LAN_ACTLED# 14 LAN_LINKLED#

J31: USB 2.0 1/2 Connector

5 8

1 4


1 +5 V 5 +5 V

2 DATA‐ 6 DATA‐

3 DATA+ 7 DATA+

4 GND 8 GND


RS232-A / RS232-B : Serial Port Connectors

com1

com2

1 5

6 9 The Motherboard includes four external RS‐232 ports with the following characteristics:

• Standard 9 pin D‐shell • Ports have a shunt to select between +12 V and normal RI

functionality. The default is +12 V. These ports are marked on the terminal’s back panel with the lightning bolt symbol to signify its powered capability.

• Maximum power capability is 1.5 A from any one port with a maximum combined capability of 3.0 A for all ports. Total +12 V power peripheral current (RS‐232 and USB) must NOT exceed 3.0 A.

• The +12 V outputs from the powered ports are protected by a self‐healing fuse.

• If a port does not have +12 V connected to pin 9, that port can be used to wake up the terminal from Standby via activity on the RI pin.

• The ports are provided in a DB9 dual stack configuration. RS232/A is closest to the board. RS232/B is the upper port.

• Color: Teal or Turquoise



RS‐232

1 DCD (Data Carrier Detect)

2 RXD (Receive Data)

3 TXD (Transmit Data)

4 DTR (Data Terminal Ready)

5 GND (Ground)

6 DSR (Data Set Ready)

7 RTS (Request to Send)

8 CTS (Clear to Send)

9 RI (Ring Indicator) or +12V

LVDS1: LVDS & Backlight Connector 49

50

1

2


1 +12V 2 +12V

3 +12V 4 +5V

5 +5V 6 +5V

7 +3.3V 8 +3.3V

9 +3.3V 10 Ground

11 Ground 12 NC

13 IYAP0 14 IYAM0



15 VSS_SHIELD 16 IYAP1

17 IYAM1 18 VSS_SHIELD

19 IYAP2 20 IYAM2

21 VSS_SHIELD 22 IYAP3

23 IYAM3 24 VSS_SHIELD

25 ICLKAP 26 ICLKAM

27 VSS_SHIELD 28 IYBP0

29 IYBM0 30 VSS_SHIELD

31 IYBP1 32 IYBM1

33 VSS_SHIELD 34 IYBP2

35 IYBM2 36 VSS_SHIELD

37 IYBP3 38 IYBM3

39 VSS_SHIELD 40 ICLKBP

41 ICLKBM 42 VSS_SHIELD

43 DDCPCLK 44 DDCPDATA

45 Ground 46 PANELVDDEN

47 LGPIO1 48 LGPIO2

49 LGPIO3 50 LGPIO3


PS/2 Keyboard and Mouse

• Dual‐Stack Mini‐DIN • Color: Green (Mouse) • Color: Purple (Keyboard


1 L_KDAT 7 L_MDAT

2 NC 8 NC

3 GND 9 GND

4 +5 V 10 +5 V

5 LKCLK 11 L_MCLK

6 NC 12 NC

13 GND 16 GND

14 GND 17 GND

15 GND


PCI Riser Card PIN No. Signal Description PIN No. Signal Description

1B1 GND 1A1 PCNT‐(1)

2B2 PCICLK1 2A2 GND

3B3 GND 3A3 PCNT‐(2)

4B4 PCI_REZ1# 4A4 GND

5B5 GND 5A5 PCICLK3

6B6 PCI_CLK2 6A6 RISER_ID1

7B7 GND 7A7 RESVD

8B8 PCI_REQ2# 8A8 RISER_ID2

9B9 GND 9A9 NOGO

10B10 PC/PCI_DREQ# 10A10 +12 V

11B11 PC/PCI_PGNT# 11A11 SER_IRQ


Retail Daughtercard

20918

24 V USB(J3)

Cash Drawer(J2)

RS232/D(J1)

MSR - Analog(J6)

USB - Internal(J4)

Power(J8)

Motion/LED/IRDA(J10)

IRDA Input(J11)

Serial - Internal(J12)

GPIO/USB(J13)

Compact Flash Power (5 V)

(J15)

Cust Display Power (5 V)

(J16)

Wedge - MSR(J7)

F1, 1.5 A, 125 V

F2, 3 A, 125 V

Touch(J5)

The Retail Daughter Card supports the following peripheral ports.

• Cash drawer kick out (CDKO) • +24V USB +Power port • UPS / Serial Interface




Touch Screen and MSR Jumpers The Touch Screen and MSR settings are configured on the Retail Daughter Card by the placement of the Shunt Blocks on J9 and J14.

20947

MSR Type(J14)

Touch Screen Type(J9)

Capacitive Resitive

ISO JIS

Connector Pin Outs Cash Drawer Kickout • Cash Drawer Kickout to support 24V cash drawers. • Color: None specified • 6‐position RJ45 connector

1 6


PIN No. Signal Description 1 Frame GND 2 Solenoid A 3 Drawer A/B Open/Close Status 4 +24 V 5 Solenoid B 6 Logic GND

24 V Powered USB Port • 24V at 2.3A (max)

Note: This port may also be used to provide power only for a printer that uses the RS232 I/F to connect to the 7402.

• Color: Warm Red (Pantone 032C)

1

5 8

4


1 +5V 5 Ground

2 USBDATA‐ 6 +24V

3 USBDATA+ 7 +24V

4 Ground 8 Ground


PCMCIA Wireless LAN Card The Wireless LAN PC Card is installed in the PCI PCMCIA Adapter, which is connected to the Riser Card.

21235

PCMCIA Wireless LAN Card

PCMCIA Adapter Board

Riser Card

Dual Serial Expansion Card The Dual Serial Expansion Card is a PCI device that is installed in the Riser Card.

21303

Chapter 6: Power Supply

The power supply provides power to the 7402 Terminal, as well as various retail peripherals through the powered connectors. The power supply is controlled by a logical on/off switch, which permits it to be disabled through software. Other features include: • Auto sensing for 115 VAC/230 VAC operation • Cooling fan Functionally, the terminal’s ON/OFF switch controls the power supply control logic (~REM_EN) to activate the power supply. This switch does not control actual AC mains voltage applied to the power supply.

AC Input The power supply operates with the following voltage ranges.

Range Nominal Vrms

Minimum Vrms

Maximum Vrms

Input Current Max. Arms

Low (115) 100‐127 90 136 5.0 A

High (230) 200‐240 180 265 3.0 A

DC Outputs The power supply has the following DC outputs:

Voltage +3.3 V +5 V +12 V ‐12 V +5 VSB +24 V

Max. Current 10.0 A 12.0 A 11.5 A 0.25 A 2.0 A 2.3 A

Maximum Rated Output Power The maximum rated output power as defined as the sum of the products of each nominal voltage and maximum load, which is 300 W including battery charger output.

6-2 Chapter 6: Power Supply

Power Supply Connector Pin-Outs

21037

Chassis GND+5 VGND

+24 VREN+24 VREN

-12 VGNDGNDGND

+3.3 V+12 V+5 V

+24 V+24 V

+5 VSBFSpeed

+12 V+12V

+3.3 V-12 VGNDPS/DNGNDGNDGNDNONE+5 V+5 V

+3.3 V+3.3 VGND+5 VGND+5 VGNDPOK+5 VSB+12 V

P2 P1

P3

+12 VGNDGND+5 V

+5 VGNDGND

+12 V

P4

P1

P2

P4P3

AC Power

Chapter 7: Cash Drawer Adjustments

Latch Assembly Wiring and Adjustments

20542

These surfacesmust be parallel0.080 0.010

Bend the wire leads to clear thearea of the mounting screw head.

Route wries under Latch Arm.

BlueRed

Yellow

Black

GreenLatches to the bandedend of the diode.

Route the Blue and Red wires under the cable tie.

Switch Assembly Detail

BlueYellowGreenRedBlack

DrawerSolenoid

DrawerOpenSwitch

Switch

654321

SchematicSolenoid Adjustment

7-2 Chapter 7: Cash Drawer Adjustments

Chapter 8: Clearing the CMOS and Password

The CMOS/Password can be cleared as follows.

1. Turn the power off and disconnect power from the Terminal.

2. Slide the Electronics Tray out of the terminal cabinet.

3. Locate the Jumper on the Motherboard that clears the CMOS and password. It’s located near the battery.

4. Temporarily move the shunt from the Normal position to the position shown below.

5. Move the shunt back to the Normal position.

20736a

Clearing CMOS

NormalPosition

Temporarily moveJumper to this position

8-2 Chapter 8: Clearing the CMOS and Password

Chapter 9: Touch Screen Calibration

Calibration Guidelines Observe for the following Touch Screen calibration guidelines:

• Calibrate the touch screen as part of the initial installation.

• Recalibrate whenever the terminal is moved to a new location.

• Recalibrate after replacing any component in the terminal.

• Recalibrate after running the Stabilize Cursor or 25‐Point Linearization procedures.

• Recalibrate whenever a customer reports a touch screen problem.

• The Touch Screen can be calibrated using TouchWare (Windows) or Microcal (DOS).

• If the Touch Screen, Hard Drive, or the Retail Daughter Card is replaced, the 25‐Point Linearization procedure must be performed (Windows only).

• If the calibration is consistently off, even after performing the TouchWare 2‐Point Calibration, then perform the Restore Defaults function and the 25‐Point Linearization. This should be done before resorting to touch screen glass replacement.

9-2 Chapter 9: Touch Screen Calibration

Calibration Using TouchWare (Windows) 1. From the Windows Start button, select Settings→Control

Panel→TouchWare.

2. From the MicroTouch Touchscreen Properties screen, select Calibrate to begin calibration.

Chapter 9: Touch Screen Calibration 9-3

3. The following screen is displayed with two targets. Place your finger on the target that has a finger icon pointing towards it and hold it until Touch Enable is displayed beside the finger icon.

Note: For best results, press the screen near the target and slide your finger to the center of the target, without raising your finger from the screen. Hold your finger in place until notified by the target and then lift your finger off the target.

4. Repeat this procedure for the target near the upper‐right corner of the screen.


5. A Warning dialog box is displayed while the data is saved. Do not touch the screen until this dialog box is no longer displayed.

6. From the Calibration Complete dialog box, select Done.

7. If you are satisfied with the calibration results you can select Close to exit the TouchWare program. Otherwise, perform the 25‐Point Linearization and 16‐Point Accuracy Test in the following section.


25-Point Linearization Procedure 1. In TouchWare, go to the Tools tab and Select the Linearize button.

Perform the 25‐Point Linearization and 16‐Point Accuracy Test. If the Linearize button is grayed out (not accessible) you have to enable the feature.

Enabling the Linearization Function a. Select the Options button


b. Select the Advanced button.

c. In the list of Advanced Features. Check the box for Enable

Linearization. None of the other items should be checked.

d. Select the Close ‐> Close to return to the Tools tab. You can

now select the Linearize button.


2. Perform the 25‐Point Linearization. Use the same method for touching the targets as you used in the TouchWare 2‐Point Calibration procedure.

3. After touching all 25 points select the Continue button to perform the 16‐Point Accuracy Test or select Done to save the Linearization Data. If neither is selected the program will time out and the Original Linearization Data will be restored.


4. Perform the 16‐Point Accuracy Test. Touch each of the targets to check the accuracy of the calibration.

As each target is touched the vertical/horizontal Error Range is displayed. The acceptable range is 1.00%, 1.00%.

If you are still having calibration problems perform the Restore Defaults function.


Restore Defaults Function This procedure returns the touch firmware to the factory default values and is performed to correct severe touch calibration problems.

Note: A keyboard is required for this procedure.

1. In TouchWare, go to the Tools tab and Select the Terminal button.


8. At the Terminal screen enter [CTRL A]. A smiley face is displayed.

9. Enter [Shift RD] [Enter]. A smiley face followed by a zero [0] is

displayed indicating successful restore.


10. Enter [Alt X] to exit the program.

11. Restart the system.

12. Perform the 25‐Point Linearization and the TouchWare 2‐Point Calibration and procedures.


Calibration Using Microcal (DOS) The Microcal calibration program looks at where your finger is when you lift it off the screen, not where you touch it. Therefore, calibrate the screen as follows:

1. Touch the screen near the calibration target.

2. Keep your finger on the screen and slide it to the center of the target.

3. Hold your finger firmly on the target for two seconds, then lift it off.

4. Verify that the calibration was set accurately before making a service call. Perform the calibration again if necessary.

If the cursor is not stable, or false touches are suspected, run the Noise Check Utility from the Microcal program. Choose the recommended frequency (the one with the lowest noise level). This should also be done if the Touch Screen is still not calibrated after one attempt to recalibrate it.

1. Set the video resolution by going to the Tools menu, Video and selecting 800 x 600 256 colors.

2. Go to the Tools menu, select Noise Check.

3. Follow the instruction prompts. Choose the frequency with the lowest noise level.

Application software can possibly generate a dialog box from the Touch Driver, with the message that the touch screen needs to be recalibrated. If the screen appears to be working normally, then this message can be ignored. There will be a check box labeled Do not show this message again. Make sure this box is checked.


Summary If there is a Touch Screen calibration issue during or after installation, take the following actions in the order listed: 1. Recalibrate. 2. If recalibration is unsuccessful after two attempts, then run the

Noise check to change the frequency. 3. If you are still unable to calibrate, change the touch screen glass. 4. The final step is to replace the Processor Board. If this corrects the

problem, then the old glass is probably OK to reuse.

Appendix A: Feature Kits

This section contains a comprehensive list of the available hardware Feature Kits that can be installed in the customer environment. Kit installation instructions (for those requiring instruction) are available on the Information Products web sites.

• Internet: http://www.info.ncr.com • NCR Intranet: http://inforetail.ncr.com To locate the installation guides on these sites:

1. Select General Search.

2. Select the Kits icon.

3. In the Title field, enter the Kit Title.

Example: Memory

or

In the Product ID field, enter the Kit Number.

Example: 7402‐K141

1. Select Search.

The file can be viewed online by left‐mouse clicking on the pub title, or if you prefer to download the entire file you can right‐mouse click on the title and then a Save target as.

If you aren’t sure of the title or number you can display all kits associated with a terminal product class by:

1. In the Class drop‐down list, enter the Class of the terminal.

Example: 7402

A-2 Appendix A: Feature Kits

2. Select Search.

Feature Kit List Kit Number Description

2336‐K208 External USB CD‐ROM Drive

7402‐K160 Hard Drive (Standard Capacity)

7402‐K161 Hard Drive (High Capacity)

7402‐K221 3‐Track ISO MSR (12.1”)

7402‐K225 3‐Track ISO MSR (15”)

7402‐K226 JIS MSR (15”)

7402‐K232 128 MB DIMM Memory Upgrade



7402‐K301 PCMCIA Expansion Slot

7402‐K302 PCI Dual Serial

7402‐K305 RealPOS 70 Integration Tray

7402‐K451 Integrated U.S. 2 x 20 VFD Customer Display

7402‐K452 Integrated International APA (All Points Addressable) Customer Display

7402‐K533 Wall Mount Bracket (Tilt Mount)

Appendix B: IRQ Settings BIOS Version 1.0.0.0

Interrupts Default Settings

IRQ System Resource IRQ Priority 1 Keyboard 1 3 COM 2/2F8 8 4 COM 1/3F8 9 5 10 6 Floppy 11 7 LPT 1/378 12 8 Real Time Clock 13 9 14 10 COM 4/2E8 15 11 COM 3/3E8 3 12 PS/2 Mouse 4 13 Co‐CPU 5 14 IDE 1 6 15 IDE 2 7

PCI Devices(Require 1 IRQ each)

Video, USB1, USB2, USB3, EHCI, LAN, Audio

B-2 Appendix B: IRQ Settings

Optional Settings

Optional Settings

Addres 3F8 COM 1 IRQ None, 4

Addres 2F8 COM 2 IRQ None, 3

Addres 3E8 COM 3 IRQ None, 11

Addres 2E8 COM 4 IRQ None, 10

Addres N/A COM 5 IRQ

Addres 378, 278, LPT 1 IRQ 5, 7

Addres N/A LPT 2 IRQ

MSR Wedge MSR Floppy IRQ 6

Appendix C: Heat Sink Installation

This chapter shows the proper method for applying thermal compound on the CPU and Heat Sink. When replacing the Heat Sink or CPU the proper reapplication of thermal grease must be maintained to ensure proper thermal performance.

Important Precautions: Follow the instructions at the bottom of this page to remove the thermal grease from yourself, your CPU, and other hardware.

Caution: Thermal compounds are sometimes engineered for high electrical conductivity. During application keep the compound away from electrical traces, pins, and leads. Some compounds are slightly capacitive and could cause problems if permitted to bridge two close‐proximity electrical paths.

Caution: Never turn on a computer without a heat sink properly mounted on the CPU and with a thermal interface material between the CPU core and the heat sink. The CPU can be permanently damaged in less than 10 seconds without proper cooling.

Application Instructions: 1. Keep the compound away from the processor, memory, and

motherboard traces and pins. There is a possibility that dust or metal particles and/or shavings carried by the airflow inside the computer case could contaminate the compound and increase its electrical conductivity.

3-2 Appendix C: Heat Sink Installation

2. ONLY the thermal compound should be between the processor and the heat sink. Remove any thermal pads or other interface material from the heat sink before applying the thermal compound. Thermal pads can be scraped off with a plastic tool that will not scratch the bottom. The remnants can then be removed using a Xylene based cleaner, (Goof Off and some carburetor cleaners) acetone, mineral spirits, or high‐purity isopropyl alcohol.

Never use any oil or petroleum based cleaners (WD‐40, citrus based cleaners and many automotive degreasers) on the base of a heat sink. The oil, which is engineered to not evaporate, fills in the microscopic valleys in the metal and significantly reduces the effectiveness of any subsequently applied thermal compound.

3. Clean the mating surfaces completely with a low residual solvent (High‐purity isopropyl alcohol or acetone) and a LINT FREE cloth. If thermal compound was previously applied to the heat sink, the mounting surface should be thoroughly scrubbed and cleaned with a Xylene based cleaner, (Goof Off and some carburetor cleaners) acetone, mineral spirits, or 99% pure isopropyl alcohol. It is important to keep the surfaces free of foreign materials and NOT to touch the surfaces (a hair, piece of lint, and even dead skin cells can significantly affect the thermal interfaces performance). In addition, oils from your fingers can adversely affect the performance by preventing the micronized silver fill from directly contacting the metal surface.

Appendix C: Heat Sink Installation 3-3

4. Tint the bottom of the heat sink in the area where the CPU core contacts it. DO NOT use your bare finger to apply or smooth the compound. Put a finger into a plastic bag and thoroughly rub the compound into the base of the heat sink using both clockwise and counter‐clockwise circular motion. This ensures optimum filling of the microscopic valleys in the metal.

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Heat Sink


5. Apply the thermal compound to the top of the processor.

6. Use a razor blade or the clean edge of a credit card to evenly spread the compound. You may use whatever tool you choose as long as it is CLEAN and permits you to control the application area and thickness. The layer of compound should be 0.003ʺ to 0.005 thick (Equal to the thickness of about 1 sheet of standard weight paper).

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7. RE‐CHECK to make sure no foreign contaminants are present on either the bottom of the heat sink or the top of the CPU. Mount the heat sink on the CPU in the proper orientation per the heat sinkʹs instructions. Assemble the heat sink to the motherboard sled by tightening the four captive screws.

8. PRESS the two surfaces together. Minimize any twisting or lateral sliding, which can cause small voids (air gaps). ANY air gaps will significantly increase thermal resistance in an otherwise GOOD interface. Additionally, sliding the surfaces together can cause one surface to scratch/gouge the other possibly opening up a larger inter‐surface gap which increases thermal resistance.


9. Secure the Heat Sink screws. For optimal results tighten the screws in a sequence. Start one screw until it just engages, then start the opposite corner (diagonal). Continue until all four corners are engaged. Proceed to tighten all screws in a cross‐pattern by tightening one screw a few turns and then move to the next. Repeat until all shoulder screws are mated to the motherboard as shown.

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Removing Thermal Compound Thermal compound can easily be removed from hardware using the proper cleaners and tools. For general clean‐up, a cloth or paper towel will work well. Intricate cleaning can be accomplished with Q‐tip swabs. An old toothbrush can often get the compound out of crevices that other tools cannot reach.

CPU Core Use high‐purity isopropyl alcohol or acetone and a bit of careful rubbing. (If you use acetone, do a final cleaning with isopropyl alcohol.)

Caution: Do not use nail polish remover as it contains fragrance oils and other contaminants.

Heat sink Use Xylene based products (Goof Off, some carburetor cleaners and many brake cleaners.) or mineral spirits. High‐purity isopropyl alcohol or acetone is ok as well.

Note: Once you have applied thermal compound it is impossible to remove all of the compound from the microscopic valleys in the heat sink using standard cleaning chemicals and paper or fabric towels. Any subsequent thermal material is applied over the remnants of the original material.


CPU Ceramic

Use any of the following cleaners:

• Any dish detergent (Dawn, Lux, Palmolive, Etc.) • Do not use soap for an automatic dishwasher. • WD‐40, citrus based grease removers (Goo‐Gone, Etc.) • Xylene based products (Goof Off, some carburetor cleaners and

many brake cleaners) • Mineral spirits. (Be careful to keep the mineral spirits away from

the core.) Once the majority of the compound has been removed from the ceramic, small patches remaining on the ceramic can be erased using a soft eraser.

If you use any of the suggested products to remove the thermal compound from the CPU or Heat Sink, always do a final cleaning with isopropyl alcohol to remove any residue from the cleaner.

Your Hands Wash your hands with any dish washing detergent (Dawn, Lux, Palmolive, Etc.) rather than hand soap.

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