ncr strategic priorities and market
TRANSCRIPT
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NCR Strategic Priorities and Market Perspective - Open Banking
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We all face unprecedented change
TECHNOLOGY
CONSUMER
MACRO ECONOMIC
REGULATION
RISK
CUSTOMER
COST
REVENUE
Pressure, competition, opportunity
Uneven and slowed recovery
Behaviors, expectations, demands, demographics
IoT, Mobile, Analytics, Cloud,AI & Machine Learning
MACROFORCES
BUSINESSOBJECTIVES
Responsible growth, both Interest& Non-interest Income
Improve the efficiency ratio
Differentiate on experience
Protect the firm, customers, shareholders, employees and brand
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Changing customer expectations
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Consumer behavior informs strategyThe best companies shape their strategy around their clients.
What would a C-Level executive from one of our clients share about their perspective, priorities and strategies?
Ana Patricia Botin, Executive Chairman, Santander Group
Craig Menear, Chairman & CEO,
Home Depot
Greg Creed, CEOYum! Brands
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Customer Initiatives and Strategic Priorities
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Banks are reinventing the customer experience
Reinvent Consumer
experience
Transform Branch
Accelerate Digital
Leverage data
& analytics
Consumer chooses how, when and where
Based on preferences, needs & lifestyle
Can easily switch between channels
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Top 10 Retail Banking Trends and Predictions for 2018 Over 100 Global FS leaders - Enhance the digital experience and create a frictionless consumer journey
Source: The Financial Brand and Owner/Publisher of the Digital Banking Report
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Our strategy is aligned with your strategic priorities
99
CREATE CONNECTED EXPERIENCES
BUILD A SCALABLE, OPEN
PLATFORM
LEVERAGE DATA & ANALYTICS
REINVENT CX ACCELERATE DIGITAL
TRANSFORM THE BRANCH
ANZ - Mobile Tap & Go Digital &
Physical convergence
Investors Bank -SelfServ 80 series Anytime banking
Tulsa Federal -Digital Banking
MX Money Manager
Pioneer Federal Credit Union ITM
and Digital Banking
Bank Audi –ITM Branch
Transformation
Top 10 US bank Re-platforming of
legacy infrastructure into
payments hub45% increase
in Remote deposit capture
transactions
90% of
teller transactions migrated
The Best consumer
experience in the industry
Up to 50% faster cash withdrawals
300% increase in balance transfers.
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What can NCR see around the corner for Asian Banking?
…from our unique position as a global Banking & Commerce company
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Barriers between industries are blurred and driving change
“the Boundaries between industries are becoming blurred and will eventually disappear in the context of digital”
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Open Banking...an accelerator for digital transformation
REGULATION APIsFINTECH
MARKETPLACE
THE BATTLE BETWEEN: Banking as a Platform Banking as a Utility
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Open Banking revolution… Enabled by regulation
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Open Banking revolution…Fintechs improve Cx –The Fintech SEA Landscape
“In Southeast Asia, many countries have a large unbanked population with high mobile phone penetration rate and social media adoption.
“Fintech services that focus on mobile payments aren’t just offering a different service, they are solving a societal problem and leveling the previously unbanked up directly to banking 2.0.”Willcon Cuaca, founding and managing partner of East Ventures
Tracxn Report: Fintech Growing Fast in SEA; Payments & Investment Tech Are Top Two Funded Segments
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Our Journey together…
CREATE CONNECTED EXPERIENCES
BUILD A SCALABLE, OPEN
PLATFORM
LEVERAGE DATA & ANALYTICS
REINVENT CXACCELERATE
DIGITALTRANSFORM THE
BRANCH
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A few highlights to come today…
ATM & Branch what does the future hold in the digital age?
Transforming PaymentsCard Platform
modernization
Attacking Cyber Security Services
Cash Recycling & Consultancy
Quantify business benefits
CxBanking SW – Business Agility & Personalization Are you ready for Win10?
Do more with your ATM VTM - Video Teller Machine
Innovation HallInnovation Hall PresentationPresentations Presentation Presentations
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Thank You!Questions?
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