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TRANSCRIPT
Official publication of NCR REA, Inc. www.ncr-rea.org 2nd Quarter 2011
Newsletter Volume 15, Issue 2
WHAT’S INSIDE
Letter From The President . . . . . . . .
1
From Your
Editor . . . . . . . . . . .
2
REA Appoints New
Trustee . . . . . . . . .
2
Did You Know . . . . . 3
In Memoriam . . . . . 4
Welcome New
Members! . . . . . . . .
4
Photo Gallery . . . . . 5
NCR Pension Plan
Notice . . . . . . . . . .
6
Events Calendar . . . 7
FYI & Contacts . . . . 9
Reunion Schedule . . 10
Registration Form . . 11
The Tale End . . . . . . 12
NCR RETIREE NEWS
LETTER FROM THE PRESIDENT
Y our Reunion Committee has been working
diligently to finalize the activities planned for the
NCR REA Reunion planned for September 22 and
23, 2011. On page 10 you will find details for the
various events that are underway. On page 11 is the Reunion
2011 Registration Form, which you must complete to RSVP
and to specify the activities in which you want to participate.
As we mentioned in our Q1 newsletter, NCR has graciously agreed to host the
traditional NCR REA Welcome Reception on Thursday, September 22 at the
Presidential Banquet Center in Kettering, OH. As a result, the cost to members
attending the reunion is greatly reduced! So please join me in expressing our
sincere thanks to NCR for such a generous contribution to our organization!
For our Annual Meeting on Friday, September 23 at the NCR Country Club,
Brady Kress, President, Dayton History, will provide an update on what
Dayton History manages, with a focus on all the recent improvements to
Carillon Park, which is the major touring event to attend Friday afternoon. And
as always, an NCR Executive, to be announced in the Q3 newsletter, will
provide an update on NCR.
As you know, NCR sold the Dayton World Headquarters building to the
University of Dayton. The last event planned for the NCR REA Reunion is a
tour of the building, followed by a brief presentation on UD’s future plans for
this great facility.
We hope that many of you will be able to attend the NCR REA Reunion in
September, and we encourage you to register as soon as possible, preferably on
or before September 1, 2011.
We are looking forward to seeing you at REUNION 2011!
Sincerely,
Gordon Meister, President
NCR Ret i ree News Page 2
Board of Trustees Gordon Meister, President
Chuck Stuart, Vice President
Ken Carr, Secretary
Vern Henkener, Treasurer
Bob Barone
Herb Maxwell
George Punter
Mike Freeman
Lew Cluxton
Greg Jump
Charlie McGratty
Dan Taylor
Administrator Sue Schweitzer
Managing Editor Steve Wicinski [email protected]
NCR REA
Our mission is to keep members informed on issues related to NCR Corporation and other matters of interest. The REA was started in 1996, and helps perpetuate the legacy of NCR Corporation and its people. Membership in NCR REA is a great way to stay connected to NCR and its people.
___________________
NCR Retiree News is published
four times per year by: NCR REA, Inc.
P. O. Box 218 Germantown, OH 45327
Phone: (937) 285-0014 [email protected]
2nd Quarter 2011 printed and
distributed by Think Patented, Dayton, OH
Copyright© 2011 by NCR REA, Inc. No reproduction permitted
without written permission of the NCR REA, Inc.
Printed in the USA
FROM YOUR EDITOR
I would like to take this opportunity to thank
everyone who has written recently to compliment
us on our NCR REA newsletters. I also want to
thank you for your suggestions on how to make
this forum better and more useful for all members.
Please keep those ideas coming!
Although most of our members live in Ohio, the REA is
a national organization with members in every state but one. We also have
several international members. We know there are many NCR groups that
get together for breakfasts, brunches, lunches, dinners, parties, picnics, and
so on. In addition, there are still marriages, regrettably deaths, and
participation in civic, political, volunteer, and even new business endeavors.
With that said, I ask you to continue sending your articles and pictures
directly to me at our NCR REA P. O. Box, or send them online to our email
at [email protected]. Whatever you send, we’ll do our best, space permitting,
to publish it! Remember, the content of this newsletter is what we make it, so
please feel free to participate as much as possible! We want to hear from
you! Cheers!
Steve Wicinski, Editor
Many logos … Many memories … Much to share ...
REA APPOINTS NEW TRUSTEE
R ecently, the NCR REA Board appointed Mike Freeman as
Trustee, replacing Barb Swinger, who resigned recently due to
a significant change in work schedules. “Barb, we wish you well
and thank you for all your contributions to our organization!”
As a third-generation NCR employee in his family, Mike began his NCR
career in 1964 in the Order Approval Department. In 1966, he moved to the
Office of Pricing as a Pricing Analyst. In the early 70s, Mike joined the
Systems, Policies, and Procedures Department and became Manager in 1976.
In 1980, he was appointed Property Manager for the USG and 741 Buildings.
By 1988, he became Property Manager for all Corporate properties. In 1994,
he was named Director, Property Management Services for all Dayton
operations as part of the Corporate Real Estate Division. Finally, in 2004,
Mike retired in this position after 40 years of service!
Mike joined the NCR REA in 1999. As a Trustee, he brings additional skill
sets to our team. Please join us in welcoming Mike to the Board!
NCR Ret i ree News Page 3
The Birth of Modern Salesmanship-Part 2
L ast issue, we finished Part 1 with Mr.
Patterson having published the first known Sales Manual, and with him ready to embark
on a series of salesmanship firsts.
Perhaps Mr. Patterson’s single greatest contribution
in modernizing salesmanship was his insistence that
salesmen are made rather than born. Looking back, this concept is hardly a revelation. But back in the 1880’s, it
was unheard of. Patterson realized that making a
salesman required a great deal more than outfitting him in nice clothes, stuffing his briefcase with sales
literature, and guiding him into a prospect’s place of
business. If merchants were to be educated about the
cash register, it was necessary to educate the salesmen first. Crane’s Sales Manual was a step in the right
direction, but Patterson’s mind was already formulating
other ideas to fire up his lackadaisical (Patterson’s
words) sales force.
One of these early ideas was the so-called guaranteed territory, which gave each salesman his own
domain. This concept eliminated duplication of effort,
placed responsibility, and made for better customer
relationships.
Another Patterson first was to establish a quota
system. Under this system, the Company tried, to the best of its ability, to measure the sales potential of each
territory, based on the number of potential customers in
the territory and on the amount of business produced in that territory by previous salesmen. In short, the quota
system was an attempt to convert guesswork into
science. It provided each salesman with a definite target to shoot for, and at the same time allowed management
back in Dayton to measure each salesman’s progress.
Patterson was a firm believer in public recognition.
He felt that men were inspired nearly as much by the
credit they received for a job well done as they were for
the monetary reward they received for their work. Therefore, logic following the quota system and the
guaranteed territory led Patterson to a program for
recognizing and honoring those salesmen who met their quotas. As a result, the CPC, or Hundred Point Club,
was established. The first C in CPC is the Roman
numeral for 100. Salesmen made the club by achieving 100% of quota. In following years, countless other
companies established similar sales clubs.
Brain-storming was never far from Patterson’s
conscious thought. One of his newfound theories was
that “teaching through the eye” was the most effective way to educate. He claimed he had found medical
evidence for his conviction that visual things were easier
to grasp than abstract ideas. Somewhere he had read that
the optic nerve was 22 times stronger than the auditory nerve. This led him to the believe that if you tell a person
something, it tends to go in one ear and out the other.
However, when you show them something, the idea goes directly to the brain. Overnight, Patterson became a
valued customer of the blackboard and chalk industry.
When an important idea was raised, he would jump up, grab the chalk, and before long, with his gift for
simplifying complex thoughts, he would fill the
blackboard with understandable phases, diagrams, and
sketches. The opening of the first NCR office in France provided the perfect example of Patterson’s “chalk talk”
ability. The first task was to get an audience for his
presentation. He ordered a salesman to run out to the sidewalk and ring a bell. Curious Frenchmen came inside
to see what was happening. When the crowd was large
enough, the door was locked and Patterson faced the group. It was only then that he realized he couldn’t speak
a word of French. Unfazed, he picked up the chalk,
turned to the blackboard, then gave what was probably
both the first and last cash-register demonstration ever made without words. Apparently, his captive audience
understood his presentation, as the history of NCR in
France had officially begun without speaking a word of
French.
Patterson’s gift for getting the most mileage out of an idea was again revealed as soon as he returned to Dayton.
He purchased countless large pads of paper and had the
NCR Woodworking Department construct pedestals for
the pads. Thus was born the NCR “chart pedestal,” which became almost as essential a part of an NCR sales office
as the furniture, the cash registers and, yes, even the sales
and service men. Shortly thereafter, the chart pedestal was found in every office and manufacturing department
at the Dayton facility. As usual, Patterson practiced what
he preached. He even had a chart pedestal installed in his bedroom. He wanted to be sure to preserve any idea that
came to him during the middle of the night.
In Part 3, we’ll discuss how Mr. Patterson’s
stockholders scoffed at his so-called silly idea of
“educating salesmen.” After all, they felt nobody should
pay salesmen to learn. The only way to learn to sell was
to go out and sell.
Story submitted by Ken Carr, REA Secretary
DID YOU KNOW…
IN MEMORIAM (NCR REA MEMBERS) We extend our sincere sympathy to the families of these former NCR employees.
NCR Ret i ree News Page 4
WELCOME NEW MEMBERS!
Bleses, Tony, Kettering, OH
Bradley, Peter, Hilliard, OH
Canada, Charles, Williamsburg, KY
Carino, Felipe Jr., Arcadia, CA
Cox, David, Springboro, OH
Davis, Tom, Miamisburg, OH
Egan, Rosemarie, Bradley Beach, NJ
Everman, Roger, Miamisburg, OH
Gilley, Ellen, Kettering, OH
Holzer, Stuart, Centerville, OH
Knott, Jill Whiting, Larkspur, CA
Maggart, Diana, West Milton, OH
Marts, Curtis, Ijamsville, MD
Popoff, Carl, Plano, TX
Swain, Jerome, Centerville, OH
Tomaino, Dominick, Huntington Beach, CA
Van Antwerp, Robert, Delaware, OH
Weinandy, John,Escondido, CA
Williams, Leonard, Conway, AR
Wrobel, Leon, Miamisburg, OH
Yoker, Chuck, Troy, OH
Zigoris, George, Midland, MI
Welcome Back!
Sicilia, Fred, King of Prussia, PA
Bell, Malcolm, 71, Lawrenceville, NJ, 1/16/2011
Birdsall, Peg, 91, Watertown, CT, 10/23/2010
Burns, John H., 83, Kettering, OH, 11/6/2010
Lathlean, Stephen R., 83, Goodyear, AZ, 11/9/2010
Lewis, Donnie, 76, Greensboro, NC, 1/3/2011
Manning, Paul D., 85, Chattanooga, TN, 10/14/2010
Metzger, Donald T., 70, Roseburg, OR, 10/1/2010
Schroeder, Karl, 76, Clayton, OH, 3/30/2011
Van Dine, Merritt, 87, Riverside, OH, 3/17/2011
Walters, John B., 82, Cameron, NC, 12/19/2010
NCR Ret i ree News Page 5
PHOTO GALLERY . . . A G L I M P S E B A C K I N T I M E
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NCR Ret i ree News Page 6
NCR PENSION PLAN NOTICE
Following is an announcement that NCR published recently. We are providing this notice in case some of
our members have not yet seen this.
If you have any questions, we strongly encourage you to contact NCR at the address and numbers listed
below. Also, the Web site address for Fidelity is: https://www.fidelity.com.
Notice Regarding NCR Pension Plan
Dear Participant,
This notice is being provided for informational purposes
and you are not required to respond in any way.
NCR has made an election permitted under Federal law to
delay funding for the NCR Pension Plan. The election
applies to the plan year beginning on January 1, 2010 and
ending on December 31, 2010.
Without the election, Federal law generally requires that any
increase in the amount by which the plan is underfunded for
a plan year be paid off over 7 years. However, the election
allows the increase in the amount by which the plan is
underfunded for this plan year to be paid off in smaller
annual payments over 15 years.
If you have any questions, contact the NCR Benefit Center
c/o NCR Corporation, at World Headquarters, 3097 Satellite
Boulevard, Building #700, Duluth, Georgia 30096-5810 or
1-800-245-9035.
This notice is also available to you on Fidelity NetBenefits®.
Additional Reading:
NCR CEO Discusses Q4 2010 Results - http://seekingalpha.com/article/250841-ncr-ceo-discusses-q4-
2010-results-earnings-call-transcript?source=from_friend
NCR Posts Q1 2011 Results - http://www.finextra.com/news/announcement.aspx?pressreleaseid=38979
NCR CEO Discusses Q1 2011 Results - http://seekingalpha.com/article/266806-ncr-s-ceo-discusses-q1-
2011-results-earnings-call-transcript
CA L EN DA R O F ON G OI NG EV EN TS
State City Name Venue Date/Time Contact
AZ Tucson Village Inn
Restaurant
1st Monday Dick Vail
CA
San Diego NCR / Teradata
Retirees of
San Diego
Remington Club
Rancho Bernardo
16925 Hibera Dr.
2nd Wednesday of month except
Jul, Aug at
1:00p.m.
Gerry Mikas
858-951-0155
CO Colorado Springs /
Pueblo
Perkins Restaurant
5190 N. Academy
1st Friday of month at 8:30
a.m.
Fred Miller
719-578-5182
CT Orange Chip’s Restaurant
321 Boston Post Road
2nd Tues each
month 8:30 a.m.
Jim Lash
FL Estero Perkins Restaurant
20320 Grande Oaks
Shoppes Blvd
2nd Thursday each month at
11:30 a.m.
Tom Schoenheider
239-498-8773
GA Atlanta The NCR
Lunch Bunch
Golden Corral
Hwy 138
Conyers
2nd Wednesday of even months
at 11:30 a.m.
Roy Greenway [email protected]
Cal McBroom [email protected]
John Hughes [email protected]
IL Chicago NCR Pizza
Night Group
Riggio’s Restaurant
7530 W. Oakton
1st Thursday
each month
at 6:30 p.m.
Alan J. Helstern
IL Chicago Aurora Breakfast
Group
No regular
schedule
Mike Ederati
IL Chicago X-NCR
salesmen
Stimac’s Restaurant
4843 Butterfield Rd.
3rd Tuesday each month at
noon
John Roche 773-445-0336
Gene Gallagher 630-986-9006
IN Evansville Cracker Barrel
8215 Eagle Lake Drive
1st Tuesday each
month 7 a.m.
Jim Bryan [email protected]
IN Indianapolis MCL Cafeteria
3630 S. East St.
2nd Tuesday each month at
6:00 p.m.
Harry Kuhn 317-862-4408
MD Baltimore VFW 6506
8777 Philadelphia Rd.
Rosedale
Wed. every month except
Dec. at 5 p.m.
Nelson Bengel 410-557-7302
MA Pembrooke Boston
Retirees
Friendly’s Restaurant
Rte 139 off Rte 3 exit 12
1st and 3rd
Tuesday 8:30am Clyde Baker
MA Metheun McDonald’s
Pelham St.
Breakfast every
Tuesday at 8
Richard Bates 603-394-7760
MI Lansing NCR445 Flapjack Restaurant
1601 S. Waverly
Second Monday every month
8:30 am
Tom Simmons 517-647-4469
MI Grand Rapids NCR440 Bob Evans
Walker & I96
1st Tuesday each
month at 8 a.m.
Brad DeVries 616-901-7048
State City Name Venue Date/Time Contact
MI McComb
Township
McDonald’s
45700 N. Gratiot
Every Tuesday
morning
Lee Brown 810-791-2061
20812 Lantz Street
NE Omaha HY-VEE Grocery
108th and Fort St.
1st Thursday each month at
7:30am
Henry Lokke 3815 N. 100th St.
Omaha, NE 68134 (402)571-6467
NJ Central Ye Cottage Inn
149 W. Front St.
Keyport
3rd Thursday each month
except June, July,
August
Bernie Ondrey
NJ Saddle Brook Northeastern Retail &
Accounting
Marriott Hotel
Saddle Brook
Every 2-3months Anthony J. Pilato
516-561-1144
NM Albuquerque Furrs Cafeteria
Wyoming Mall
First Wednesday each month at
12:30 p.m.
Marc LaChey 505-275-2331
NC Charlotte Carolina Prime Steak House, 225 East
Woodlawn Road
3rd Tuesday each
month at 9:00am
Walt Miller 704-844-6488 or
OH Dayton Former R&D
employees
NCR Country Club
Reservations suggested
4th Wednesday
each month
Carl Wick 937-433-1352
OH Dayton E&M Dayton Marion’s Pizza
Patterson and Shroyer
2nd Saturday of
March and Oct
Ray Roppel 513-777-4399
OH Dayton 3rd Party Maintainability/
Support and
El Rancho Grande
2008 Alex Road, W.
1st Tuesday of
each Month
To ENSURE SPACE, Notify: Chuck Dulaney
PA Harrisburg Peachtree Rest
&Lounge
Last Tuesday each month at
9:00am
Dick Eberly
RI Cranston MISS CRANSTON DINER
1224 Oaklawn Ave.
Every Tuesday at
8:30 a.m.
Don Culton 401-942-5594
SC Columbia ROMEO (Retired Old Men Eating
Out)
Brunches
1208 Knox Abbot Dr
2nd Thursday each month at
9:00 a.m.
Frank Thrower 803-356-5067
SC Greenville Fatz Café
US 123
Saturday noon
every 2-3 months
Ted Webb 864-234-7869
TX Austin McDonalds
183 & Braker
1st Monday each
month 9am
James Tackett
WA Tacoma Ma’s Place
Near South Hill Mall
Every Tuesday at
9:00 a.m.
WI Milwaukee Mayfair Mall
Food Court
2nd Tuesday each month at
9:00 a.m.
Don Eggert 414-453-8424
Canada Vancouver,
BC
XNCRs Group Lunch 1st Tuesday each
month
Dick Phillips 604-526-8721
NCR Ret i ree News Page 9
F.Y.I.
CLIP and SAVE
Interesting NCR Timeline
http://www.thocp.net/companies/ncr/ncr_company.htm
Developed By:
J.F. van Hanswijk Pennink, Retiree
NCR Oral History Program Underway
Have any stories to share about your experience
working for NCR? If so, contact Ken Carr at (937)
293-2244 or [email protected]. From time to time,
we’ll publish the information in the newsletter for all
members to enjoy!
THE CORE MEMORY
Take a tour of this wonderful Web site
dedicated to the NCR Computers of the 20th
Century! Courtesy of Aleksandrs Guba.
http://www.thecorememory.com
ARE YOU MOVING?
Don’t forget to tell us your new address so
we can ensure you continue to receive your
newsletter. Email to [email protected] or
write to: NCR REA, P. O. Box 218,
Germantown, OH 45327.
NCR REA Newsletters and Directory
Available Online
Like to start receiving your NCR Retiree
Newsletter and directory online instead of
hard copy? If so, let us know. Online
versions can expedite delivery and
significantly reduce our printing costs!
Important Contacts
NCR Benefits Center
P. O. Box 770003
Cincinnati, OH 45250-0071
800-245-9035
TDD# 800-610-4015
http://netbenefits.fidelity.com
United Health Care
800-889-2535
Http://www.myuhc.com
Medicare
800-MEDICARE (633-4227)
http://www.medicare.gov
Social Security
800-772-1213
http://www.socialsecurity.gov
NCR Corporation
937-445-5000
http://www.ncr.com
Teradata Corporation
800-242-4800
Http://www.teradata.com
NCR Stockholder Account Inquiries
Mellon Investor Services
85 Challenger Road
Overpeck Centre
Ridgefield, NJ 07660
800-627-2303
http://www.melloninvestor.com
NCR Ret i ree News Page 10
REUNION 2011 INFORMATION NCR Retired Employees Association, Inc. Presents
REUNION 2011 September 22 & 23, 2011 - Dayton, Ohio
Come join your former co-workers and friends for an enjoyable reunion weekend as we celebrate the
following activities.
On Friday afternoon, September 23, NCR REA members may visit Carillon Park at any time using the
one-time tickets provided in the registration packet. Also, tours of Hawthorn Hill (Friday only) will depart
from Carillon Park. If you do not attend the Carillon Park tour on Friday, you can still go on Saturday,
September 24, from 9:30 a.m. – 5:00 p.m., or on Sunday, September 25, from 12:00 p.m. – 5:00 p.m.
Hotels for Our Out-of-Town Members
Although there is no “official” hotel designated for Reunion 2011, following are some suggestions.
PLEASE NOTE: To attend Reunion 2011,
You MUST be an REA member, a spouse of an REA member, or a guest of an REA member, and
You MUST be registered.
The NCR REA Board of Trustees and the Reunion 2011 committee are looking forward to seeing you at
this very special event. Please make your reservations by September 1, 2011.
DATE TIME ACTIVITY LOCATION
Thursday, Sept. 22 6:00 - 9:00 p.m. Welcome Reception (sponsored by NCR)
Presidential Banquet Center, Kettering, OH
Friday, Sept. 23 9:00 a.m. Continental Breakfast NCR Country Club
10:00 a.m. Annual Meeting NCR Country Club
** Guest Speakers will include a management representative from NCR, and a
representative from Dayton History, the management organization for Carillon
Park.
Noon Lunch Buffet NCR Country Club
After Lunch Tours Carillon Park & Hawthorn Hill
4:15 – 6:30 p.m. Farewell Reception
(hosted by University of
Dayton)
Former NCR World Headquarters
Hotel Address Number Location
Dayton Marriott 1414 S. Patterson Blvd (937) 223-1000 Adjacent to former NCR WHQ
University Courtyard 2006 S. Edwin C. Moses Blvd. (937) 220-9060 Across from UD, near Carillon Park
Doubletree Hotel 11 South Ludlow Street (937) 461-4700 Downtown Dayton
Crown Plaza Hotel 33 East 5th Street (937) 224-0800 Downtown Dayton
Holiday Inn Express 5655 Wilmington Pike (937) 424-5757 Near I-675, 10 min from Banquet Center
Spring Hill Suites 417 Springboro Pike (937) 432-9277 Close to I-75, near Dayton Mall
NCR Ret i ree News Page 11
REUNION 2011 REGISTRATION FORM
Your registration fee includes the Thursday, September 22 reception at The Presidential Center, a one-day
admission (September 23, 24, or 25) to the Dayton History Carillon Park, and other surprises.
$10.00 for single reservation $__________
$10.00 for spouse or guest $__________
Continental Breakfast and Annual Meeting at the NCR Country Club
FREE! To assure adequate planning, you
must register. # attending ________
Buffet Luncheon (NCR Country Club after Annual Meeting)
$10.00 per person # of tickets ________ $ __________
Tour of Hawthorn Hill (Wright Brothers Home) - Limited Event (Friday, Sept. 23 only)
$10.00 per person # of tickets ________ $ __________
Tour of Old NCR Headquarters and Reunion Closing
FREE! To assure adequate planning, you
must register. # attending ________
Total Enclosed : $ __________
Name: ______________________________ Spouse/Guest _______________________________
Address: _______________________________________________________________________
City, State, Zip: _________________________________________________________________
Phone: ____________________________ Year Retired: ________________________________
E-mail address: _________________________________________________________________
I would like to volunteer to help with the 2011 Reunion Yes _____ No _____
RSVP by Sept. 1, 2011. Please return this registration form with check made payable to NCR REA, Inc.
Mail check to:
NCR REA, Inc.
P. O. Box 218
Germantown, OH 45327
REUNION 2011
September 22-23, 2011 (Detach, complete, and send in this form by Sep. 1, 2011)
THE TALE END T H E N C R P I P E B A N D
NCR Ret i ree News Page 12
NCR REA, Inc.
P. O. Box 218
Germantown, OH 45327-0218
www.ncr-rea.org
Established in Dundee, Scotland,
1957, this fascinating ensemble
performed at home and abroad,
won many prizes, and at the end of
each season, donated the proceeds
to various charities.
Even today, bands in and around
Dundee still boast about having
ex-members of the NCR Pipe
Band.
Courtesy of The Core Memory Web site,
http://www.thecorememory.com
NCR Pipe Band, 1957 - 1967