NCR APTRA™ SuiteThe world’s leading financial self-service software portfolio

DELIVER A LEAP IN CONSUMER EXPERIENCE.

The banking industry tells us that the quality of consumer experience has

become the main differentiator between retail banks in most countries.

In the modern era of information-rich, Internet-connected and highly

informed consumers, the only way a bank or retailer can stay competitive

and differentiated is to be available for business at any time, at the

consumer’s preferred location and using the consumer’s preferred channel.

At NCR we call this the “Consumer to Business” model. It’s a leap forward in

thinking relative to the traditional “Business to Consumer” model. It requires

a focus on product and service delivery that gives consumers a consistently

excellent experience across multiple delivery channels including self-service,

branch, mobile and Internet. The NCR APTRA Suite of financial industry software

is designed to deliver outstanding consumer experience while providing the

most efficient use of valuable IT resources in a multivendor, multichannel world.

Many studies have shown that when a business provides more opportunities

for consumers to connect with it, more interactions take place and more

transactions are made.

The ATM remains the number one point of connection between a bank and

its customers. The NCR APTRA Suite features the world’s most popular and

reliable multivendor ATM applications, delivering billions of secure transactions

every year around the world on both NCR as well as other brands of ATMs.

The scale of deployment and global presence that come with being the global

number one ATM manufacturer are important, as they accelaerate the stability

and maturity of solutions. NCR’s leading position ensures that deployers can

always maintain the best possible balance of high availability and operational

efficiency, whether operating in NDC or alternative environments.

DELIVER CONSISTENTLY ACROSS ALL CHANNELS.

NCR APTRA Online Banking and NCR hosted services provide a scalable, reliable

and secure banking solution on a tightly integrated platform that works for

both personal and business customers. With single sign-on capability and high,

robust availability supporting the most feature-rich solutions in the industry, NCR

APTRA Online Banking helps you grow your business, extend your brand and keep

customers loyal.

OFFER ONLINE BANKING SERVICES 24X7

NCR APTRA Mobile Banking delivers a rich user experience,

whether your preference is for SMS-based services, web access

or a downloadable application. It offers speed to market,

proven channel security and flexible technology, for optimum

customer reach and retention. At the same time, it will help

you control costs and attract a higher consumer wallet share.

REACH MORE CUSTOMERS ON THE MOVE

When it comes to attracting and retaining consumers, NCR APTRA eMarketing

makes it easy to distribute consistent marketing campaigns across all your

channels—online, mobile, email, ATM or even in-branch. NCR customers

have achieved significant benefits in consumer experience, product sales

and transaction speed by using NCR’s suite of personalisation and marketing

solutions. NCR APTRA eMarketing can quickly and easily integrate with your

existing lead-generation tools, while comprehensive, real-time reporting gives

you instant access to performance metrics to assess campaign success.

PERSONALISE CUSTOMER COMMUNICATIONS

NCR research suggests that an integrated, multichannel approach to

appointment scheduling with your sales team could reduce missed

appointments by up to a third. NCR APTRA Self-Scheduler enables

customers to view and select appointments in real-time, using the

Internet, a mobile device or a self-service terminal. It also sends a

real-time email confirmation and an SMS reminder on the day of

the meeting.

EMPOWER YOUR CUSTOMERS WITH CHOICE AND CONVENIENCE

MANAGE AVAILABILITY AND CONSUMER SERVICE

Delivering a wide range of transactions and services in an

evolving multichannel environment demands a sophisticated level

of management. NCR APTRA Vision provides the latest in fault

diagnosis and incident management technology, while supplying

performance analytics and measures of consumer service quality.

However, it’s not just about managing machines—you also need

to track the progress of transactions through the numerous

segments of your self-service network, especially when trying to

achieve the best possible service delivery in a complex multichannel

environment. That’s why NCR provides the INETCO Insight® business

transaction management solution. This ensures consumer service

can be managed and optimised in even the most complex network

infrastructure and points of failure can rapidly be identified.

DRIVE OPERATIONAL EFFICIENCY WITH NCR SERVICES

To maximise the return on your investment, NCR can help to optimise the

performance of your software and infrastructure. With over 800 consultants

around the world, NCR can deliver a full range of custom professional services

to give your organisation an edge on the competition. Our usability and design

experts can create stunning transaction sequences that show off your brand.

Meanwhile, our consultants, with their wealth of self-service experience, can

help you successfully plan and execute your self-service strategy, guide you

through complex software integration and ensure the highest levels of security.

The NCR APTRA Suite is reinforced by NCR APTRA Software Maintenance and

Subscription (SM&S). When you choose NCR APTRA SM&S, we’ll make sure that

any fixes you might need happen quickly and efficiently, with no unexpected

costs. We’ll also keep you up to date with the latest versions of NCR APTRA

software. Upgrade whenever you’re ready; the cost of your software upgrade

license is covered under SM&S.

PROACTIVE SECURITY

Fears about security and breaches of trust can do major damage to your brand—

not to mention your efforts to move customers to automated, lower-cost channels.

NCR APTRA Security is the industry’s most comprehensive approach to network

security and compliance. We favour a proactive approach to software security, using

a unique, next-generation software security solution that fights off attacks whether

they are known or unknown risks. NCR Solidcore Suite for APTRA allows only

approved code to run while blocking all other code including malicious threats or

just unauthorised updates. NCR Solidcore Suite for APTRA also provides a real-time,

automated audit trail of any software change activity.

A SAFE INVESTMENT FOR TODAY AND TOMORROW

NCR’s strategy is to deliver the most advanced technology while safeguarding

your existing investment in software and infrastructure. The NCR APTRA Suite

contains technology that is ready for cloud-based service delivery, leading you

toward the most efficient use of valuable software and infrastructure assets. Our

policy of evolution, rather than revolution, provides secure direction and thought

leadership in a rapidly changing environment.

Contact your NCR representative, or visit www.ncr.com/financial and find out how

APTRA can help you make the most of your self-service network.

NCR Corporation3097 Satellite Boulevard

Duluth, Georgia 30096 USA©2012 NCR Corporation Patents Pending EB10474-0112

NCR is a leading global provider of assisted- and self-service solutions. Around the

world, in industries as diverse as retail, travel, healthcare and hospitality, we help

businesses improve the way they interact with their customers and profit as a result.

NCR is the world’s number one supplier of ATMs and our APTRA platform is used by

more financial institutions and deployers than any other software. Combining global

leadership in financial self-service software with a refreshing, cross-industry approach,

NCR is ideally positioned to help you realise the enormous productivity, convenience

and cost benefits of self-service.

NCR continually improves products as new technologies and components become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions and operations described herein may not be marketed by NCR in all parts of the world. Consult your NCR representative or NCR office for the latest information. NCR APTRA is either a registered trademark or trademark of NCR Corporation in the United States and/or other countries. All brand and product names appearing in this document are trademarks, registered trademarks or service marks of their respective holders. © 2012 NCR Corporation Patents Pending.