nc division of employment & training february 2006 1 joblink mis north carolina

NC Division of Employment & TrainingFebruary 2006

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JobLink MIS

North Carolina


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Philosophy North Carolina know three things

about our JobLink customers:

Who are they? Why are they coming to the JobLink

Centers? What happens to them?


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Who Are Our Customers? In order to obtain a swipe card, individuals

entering the JobLink center must meet with a staff person.

JobLink staff gathers personal and demographic information from the customer and enters the information into the database

The JobLink MIS is linked to the NC ESC data base. If an individual has registered with ESC, their information will populate the JLMIS information screen

The customer is issued a card with a unique identifier


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Who Are Our Customers? The swipe cards contain no information All identifying information is housed in the

server at the ESC state office If a customer loses (or forgets to bring in)

their card, a new card can be issued, and all customer information is then linked to both card numbers


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Swipe Card


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Why Are They Here?

When the customer enters the center, they swipe their card at the Automated Office Check-In station Each station has a touch pad screen connected

to a card reader and a computer There are three levels of service in the

centers: Self Service Staff Assisted Services Unemployment Insurance Claims Services


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Why Are They Here?


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Services Provided by Staff Career Counseling Help with a Job Search Information on the Labor Market Determine Your Job Skills Training Class or Workshop Information on Training & Education Other Services Veterans Case Management


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Services Provided by Staff If the customer requests staff supported services,

they then select a time block for each staff supported service selected

If the appointed time in soon, the customer takes a seat in the waiting area until the appointed time

Customers can also make appointments in advance and leave the center until it is time for their meeting

Upon their return, they swipe their card and check in via the touch screen to let staff know they have arrived


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Self Services Use A Computer in Career Resource Room

Search Jobs Prepare Resume Email Etc.

Use the Phone or Fax Machine


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Self Services Customers indicate which self service they

plan to complete during their visit: Search the Internet Submit Job Applications/Resumes Prepare Resume Search for Available Jobs Use email Search for Career Information Search for Job Market Information Use the Phone or Fax machine


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Unemployment Insurance Claims Services

File a New Unemployment Insurance Claim Problem with an Unemployment Insurance

Claim


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What Was Provided? The JLMIS data base will only provide

information related to the JobLink activities.

If a JobLink customer is also served by other program (WIA, VR, etc.) information related to those program services must be obtained from the programs’ individual data bases.


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What Was Provided? There are 3 security levels for the JLMIS

JobLink Center Access For staff at an individual JobLink Center to see the

activities of that center only Workforce Board Access

For Local Area staff to see the activities of all JobLink Centers in the Local Area, individually and collectively

State Level Access For state staff to see all data on all centers Can be reviewed by JobLink center, Local Area, or

statewide


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What Was Provided? There are currently 7 reports that can be

run for each JobLink Center Customers Served Outcomes/Services/Reasons Core Services Agency Referrals Customer Characteristics Services by Staff Services by Zip Code


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General Information The system is internet based and real time The pilot started with 8 JobLink centers scattered

across the state By then of March 2006, we should have the

technology in all chartered JobLink centers Plans are in place to have all screens available in

Spanish. Translations have been completed and programming is in progress. The initial screen will then read like so many of our ATMs, allowing customers to select a preferred language


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CONTACT INFORMATION

Mr. Danny GiddensSenior Policy AssociateNC Commission on Workforce Development301 North Wilmington Street4327 Mail Service CenterRaleigh, NC 27699-4327

[email protected]

Phone: 919-715-3300Fax: 919-715-3974

nc division of employment & training february 2006 1 joblink mis north carolina

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