navigator gettingstarted guide
TRANSCRIPT
Medicare Navigator Getting Started Guide
April 15, 2011
Copyright © 2011, eSolutions, Inc. All rights reserved
eSolutions, Inc.
401 W. Frontier Lane, Suite 101 Olathe, KS 66061-7221
913.780.4724
1.866.633.4726 UUhttp://www.ecorpnet.comUU
Copyright © eSolutions 2011 All Rights Reserved. No part of this document may be reproduced without written consent.
Contents About This Document ........................................................................ 1 About Medicare Navigator ................................................................. 1 How Does Medicare Navigator Work? ............................................... 1 Checklist: Before You Begin .............................................................. 2 Get Started ........................................................................................ 2
Add the Website to the Trusted Zone ......................................................................................... 3 Download a Login Script ............................................................................................................. 8 Install an Active X Control ......................................................................................................... 10 Run the Login Script Automatically ........................................................................................... 17 Test the Login Script ................................................................................................................. 21
Client Services ................................................................................ 22 Getting Support ......................................................................................................................... 22
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About This Document The purpose of this document is to give you, the new and beginning user, a quick overview of how to use Medicare Navigator to connect to FISS. This document takes you through the basic steps of setting up and connecting to FISS with Medicare Navigator.
It leads you through the instructions for:
• Adding the website to the Internet Explorer® Trusted Zone
• Downloading a Login Script
• Installing an Active X Control
• Running the Login Script Automatically
• Testing the Login Script
The specific requirements of working with a claim will vary. You will likely supplement this document with information from your department head or supervisor.
About Medicare Navigator eSolutions develops innovative cost-management and revenue cycle tools for today's health care industry. Over the years, we have worked with thousands of providers to develop web-based systems which correct billing and coding inaccuracies and accelerate cash flow.
Medicare Navigator is our tool for high-speed Internet connection to the Medicare system. It provides you with rapid and secure access to:
• Direct Data Entry (DDE)
• Fiscal Intermediary Shared System (FISS)
• Common Working File (CWF)
Medicare Navigator will transform the way you connect to the Medicare DDE system. Features include:
• High speed, HIPAA-compliant connection to all your Medicare fiscal intermediaries
• Ability to open multiple fiscal intermediaries at once
• Desktop accessibility
• Integration with MedicareSAM and MyMedicareData
You can connect to the FISS as you are working through your claims. Connecting faster means you can work faster. This allows for maximum productivity at a minimum cost.
How Does Medicare Navigator Work? Direct Data Entry (DDE) lets you enter claims in the Fiscal Intermediary Standard System (FISS) with the ability to perform editing, correction, status and beneficiary eligibility inquiries (HIQA and HIQH). Medicare Navigator is an actual connection to FISS. It lets you navigate to and work with claims in all the FISS regions for which you have access. You work with information directly from the Common Working File (CWF) and Multi-Carrier System (MCS).
You can get complete claim data and update claims in the RTP status. Because you have a live connection with Medicare Navigator, the changes you make to a claim take effect immediately.
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Checklist: Before You Begin Thank you for your interest in using Medicare Navigator for your claim correction needs. There are a few things that you need to set up before installing Medicare Navigator and other software that works with it. Please make your IT department aware of the following:
• Medicare Navigator uses an Active X control. You need administrative rights to install programs on your computer, or someone with administrative rights needs to be logged in to your computer.
• Internet Explorer is the preferred browser. Medicare Navigator does not support Mozilla Firefox™, Apple® Safari®, or Google® Chrome®.
• A static IP address is required to establish connection.
• For security purposes, if you are working from home, eSolutions requires a static IP address or a VPN connection to your organization’s network, where a static IP has already been configured.
Get Started Complete these steps in the order in which they are presented in this document.
• Add the website to the Internet Explorer® Trusted Zone
• Download a Login Script
• Install an Active X Control
• Run the Login Script Automatically
• Test the Login Script
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Add the Website to the Trusted Zone Before you begin using Medicare Navigator, be sure you add the website to the Trusted Zone in Internet Explorer. If you have administrative rights on your computer, you can do this yourself. If your privileges are restricted, you may need to have an administrator do this. In addition, you may need to have the administrator log in to your computer and allow the Active X control to be installed.
Use the following steps to add the website to the trusted zone or to verify the required browser settings.
1. From the desktop or from the Start menu , click Internet Explorer
. Internet Explorer opens to your home page.
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2. From the Tools menu, select Internet Options.
From the Tools menu in Internet Explorer, select Internet Options.
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The Internet Options dialog displays.
3. Click the Security tab.
Click the Security tab.
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4. Select Trusted sites and click the Sites button.
First, select this icon for trusted Internet sites.
Then click here.
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The Trusted sites dialog box displays.
5. Under Add this website to the zone, enter https://navigator.ecorpnet.com and click
Add.
6. Click Close.
You have now added the Medicare Navigator website to the Internet Explorer Trusted Zone.
First, add the Medicare Navigator site.
Next, click Add.
Finally, click Close.
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Download a Login Script A login script is a set of instructions that your computer follows to log in to Medicare Navigator. When you download and save the login script, the script logs you in to Medicare Navigator each time you initiate it.
To download a login script:
1. Open Internet Explorer and navigate to https://navigator.ecorpnet.com.
2. Enter your Medicare Navigator User Name and Password. The Medicare Navigator Home page displays.
3. On the left side of the page, enter your FI (Fiscal Intermediary) User ID. This is the ID you
enter at the Medicare sign in screen.
4. Click the link for the script that your facility needs.
• If your DDE User ID is 2 letters followed by 5 numbers, download the CDS script.
• If your DDE User ID is anything other than 2 letters followed by 5 numbers, download the EDS script.
Enter your FISS/DDE User ID here, then click the link for the script you need.
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The File Download dialog displays.
5. Click Save. Browse and save the file in a place where you can keep it. The My
Documents folder is recommended.
The default file name is EDS_[your facility id]().bzs or CDS_[your facility id]().bzs.
6. Click Save again.
When the file is saved, Internet Explorer displays a Download Complete message. Close the message.
You have now downloaded and saved the login script that will quickly and easily log you in to the FISS system every time you use Medicare Navigator. If you work with more than one fiscal intermediary, eSolutions can help you to alter the script to accommodate more than one FI. Please contact Client Services at http://www.ecorpnet.com/contactus.aspx or call toll-free at 866-633-4726, option 2.
Save the script file.
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Install an Active X Control ActiveX controls are small, add-on programs that are used on the Internet. Active X controls work with your computer to perform tasks on the website you are using. Some websites, such as the Medicare Navigator site, require you to install ActiveX controls.
To install the Active X control:
1. At the Medicare Navigator Home page, click the Launch Medicare Navigator Launch Medicare Navigator
button. A popup message displays that directs you to the Information Bar.
2. In the popup message, click Close.
The Information Bar displays a message about installing an add-on.
First, click
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Second, click here.
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In the Information Bar, the Rocket Software© website prompts you to install an add-on. Follow the prompts in the Information Bar.
3. Click Install Active X control.
4. Click Retry.
To install the Active X add-on, follow the prompts that display in this area.
Click Install Active X Control.
Internet Explorer may prompt you to send your information again. Click Retry.
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5. Click Install. Several caching messages display rapidly.
Click Install.
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6. Click Install again.
Click Install again.
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7. Click Run.
Finally, click Run to run the Active X control.
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The AT&T Login screen displays. (It may be minimized when it opens.)
You have now installed the ActiveX control that lets your computer perform tasks in FISS and on the Medicare Navigator website.
The AT&T Login screen displays on top of the Medicare Navigator page.
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Run the Login Script Automatically At the AT&T Login screen, you select the settings for the login script that you just loaded. When you save the settings, the login script will run automatically when you log in with the correct FI User ID (FISS/DDE User ID). The script lets you connect to FISS quickly and easily.
To run the login script:
1. From the Script menu, select Script properties. The Script Properties dialog displays.
From the Script menu, select Script properties.
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2. Enable the option to AutoPlay Script on Connect.
3. Click Browse and navigate to the location of the script file. The file is named
EDS_315().bzs or CDS_315().bzs.
4. Double-click the script file or highlight it and click Open. The path to the file is populated in the Scripts Directory box.
5. Click Apply.
Browse to the location of the script and create a path to it.
Enable the option to play the script automatically when you connect.
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6. Move the playback speed to slow (to the far left.)
7. Click Apply, then click OK. The AT&T Login screen displays.
Then click OK.
Slide the playback speed to Slow.
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8. From the File menu, select Save.
You have now enabled the login script to run automatically when you log in to Medicare Navigator with the correct FI User ID (FISS/DDE User ID).
Save all your changes to the script.
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Test the Login Script To test the login script:
1. Open a new instance of Internet Explorer and launch Medicare Navigator. The AT&T Login screen displays.
2. The login script runs and the DDE sign in screen displays. Depending on which script you downloaded, the TPX or the CMS screen displays.
Depending on which script you downloaded, the TPX or the CMS screen displays at login.
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Client Services Setting up Medicare Navigator is now complete. If you have difficulty getting started, be sure that you added our website to the Trusted Zone. Some facilities have restrictions that require a System Administrator to install scripts or Active X controls. In addition, if you work with more than one FI, Client Services can help you alter your script file to allow for this.
Getting Support For questions or problems, please feel free to contact us. Our live support hours are Monday through Friday from 7:00 AM to 6:00 PM CST. You may submit electronic support requests at any time.
• Make a Support Request at http://www.ecorpnet.com/SupportRequest.aspx
• Email us at mailto:[email protected].
• From our website or the Support Request form, click Click to Chat Live.
• Call us toll-free at 1.866.633.4726, Option 1.
• Fax us at 913.780.4126
To ensure compliance with HIPAA regulations, please do not include patient health information (PHI) in an email request for support. If necessary, you may fax PHI once you are working with a Support Representative.
You can also visit our website at www.ecorpnet.com and explore our broad array of management tools and revenue cycle solutions. eSolutions can help simplify the claims process and get you paid faster.