national perspectives on customers’ interest and ability to provide power system services

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National Perspectives on Customers’ Interest and Ability to Provide Power System Services Peter Cappers (LBNL) Symposium: An Energy Agenda for the Future May 22, 2014 1 LBNL – Smart Grid Investment Grant Consumer Behavior Study Analysis

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National Perspectives on Customers’ Interest and Ability to Provide Power System Services. Peter Cappers (LBNL) Symposium: An Energy Agenda for the Future May 22, 2014. Homeowners’ think about their electric utility ~6 mins /month , yet REV success hinges on time to …. - PowerPoint PPT Presentation

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Page 1: National Perspectives on Customers’ Interest and Ability to Provide Power System Services

1

National Perspectives on Customers’ Interest and Ability to Provide Power System Services

Peter Cappers (LBNL) Symposium: An Energy Agenda for the FutureMay 22, 2014

LBNL – Smart Grid Investment Grant Consumer Behavior Study Analysis

Page 2: National Perspectives on Customers’ Interest and Ability to Provide Power System Services

LBNL – Smart Grid Investment Grant Consumer Behavior Study Analysis 2

Homeowners’ think about their electric utility ~6 mins/month, yet REV success hinges on time to …

Understand what NYS customers know about and want out of their

electric system

Develop an education curriculum that

effectively fills the knowledge gaps so

that they are receptive to new product and

service offerings

Perform market research so that a sales pitch for these new product and

service offerings can be effective

Ensure expectations initially set from new product and service

offerings are realized

Page 3: National Perspectives on Customers’ Interest and Ability to Provide Power System Services

REV promotes wide array of power system services provided by customers but…

• Power system service definitions dictate performance and infrastructure requirements as well as the financial incentives for both end-use customers as well as program providers to pursue them

3

Power System Service

Definitions

Revenue Availability

Attributes of Perfor-

mance

Enabling Infra-

structureProgram Providers

Revenue Capture

Page 4: National Perspectives on Customers’ Interest and Ability to Provide Power System Services

LBNL – Smart Grid Investment Grant Consumer Behavior Study Analysis 4

Pilots give utilities a chance to learn what works to ensure roll-outs are successful

Pilot/Study System Wide90,000+ customers (10% of Res. Class) enrolled after 2 years, with goal of 120,000 (15%) within 3 years

7,500 customers opt-in to take service under TOU and Variable TOU rates; some received IHD and/or PCT

Standard residential rate design to change for all customers from inclining block to time-of-use in 2018

6,500 customers opt-in or opt-out of taking service under TOU, TOU w/ CPP and Block w/ CPP rates; some received IHDs

Page 5: National Perspectives on Customers’ Interest and Ability to Provide Power System Services

LBNL – Smart Grid Investment Grant Consumer Behavior Study Analysis 5

REV requires major investment in metering, communications and customer technologies

Interval metering to measure services consumed and

provided

Comm network to transmit meter data and price/event

signals that inform customers about consuming and

providing services

Home area network to enable customer

technologies to consume and provide services

Page 6: National Perspectives on Customers’ Interest and Ability to Provide Power System Services

LBNL – Smart Grid Investment Grant Consumer Behavior Study Analysis 6

Customer technologies must work with metering and communications technology

Cybersecurity Interoperability

Device Portability

Connectivity

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