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NATIONAL INSTITUTE OF SCIENCE COMMUNICATION

& INFORMATION RESOURCES (NISCAIR)

Bid Document Request For Proposal (RFP)

For

Single Link of 100 Mbps dedicated uncompressed symmetric Internet

Bandwidth (1:1) Connectivity through Leased Line (redundant fully fibre optic) scalable to 150 Mbps with assured bandwidth of 100 Mbps

at

NISCAIR DIRF Data Centre, Pusa Campus, New Delhi - 110012

Events Date Time

Last Date of Collecting Tenders 26.07.2013 Time:17.00

Hours

Last Date for Submission of Bids: 29.07.2013 Time:

12.30 Hours

Date of Opening of Technical Bid: 29.07.2013 Time: 15:00 Hours

Cost of Bid Document: Rs.500/-

E.M.D. Rs. 3,00,000/-

(Rs.Three Lakhs Only)

Bid Document No............................................

Date of Issue ..................................................

Name of the Firm: .............................................................………………………

.............................................................................................…

.................................................................................................

.................................................................................................

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CONTENTS SECTION - I

Invitation for the Bids ... 3

SECTION - II

Pre-Qualification Requirements of the Internet Service Provider …5

SECTION - III

Technical Specifications Requirements ...7

SECTION - IV

Instructions to Bidders ...15

SECTION - V

General Terms and Conditions of Contract ...18

SECTION - VI

Annexure/Formats for Bid Submission ...23

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SECTION – I

INVITATION FOR THE BIDS

100 Mbps Dedicated uncompressed symmetric Internet (1:1) Bandwidth through Leased Line at

NISCAIR DIRF Data Centre, Pusa Campus, New Delhi

1.1 Sealed bids in two parts, i.e., Technical Bid & Earnest Money Deposit (EMD), and

Financial Bid valid for 120 days are invited for the Single Link of100 Mbps dedicated uncompressed symmetric Internet Bandwidth (1:1) Connectivity through Leased Line (redundant fully fibre optic) scalable to 150 Mbps with assured

bandwidth of 100 Mbps at NISCAIR , Dr. K. S. Krishnan Marg, Pusa Campus, New Delhi - 110012. All the respective contents, i.e., Technical Bid, Financial Bid and

Earnest Money Deposit should be submitted in three different envelopes duly sealed and clearly marking the type of content on the envelop, bidder’s name & address on the top of the sealed envelopes. 1.2 The ISP should be Internet Service Provider (ISP) of category ‘A’ and should be a

member of NIXI. The service provider should have sufficient International Gateways to maintain uninterrupted connectivity. Service providers should have their own gateways

1.3 The bidder may inspect the site and have an idea about the nature of work involved in order to make estimates about the cost of work required to be done. The

bidder may contact the following person:

Dr. Rajiv Gupta, Head IT Division, or Mr. C B Singh, Sr. Pr. Scientist, Dr. K. S. Krishnan Marg, Pusa Campus, New Delhi - 110012

1.4 The bids complete in all respects addressed to the Director, NISCAIR should reach at the following address latest by 12.30 hours on 29.07.2013

NISCAIR BOOK Shop National Institute of Science Communication & Information Resources (NISCAIR)

Dr K.S. Krishnan Marg, Near Pusa Gate, New Delhi 110 012 Phones: 25843182; Fax:25849949 & 25847062;

Website: www.niscair.res.in

1.5 The bid must be accompanied by a valid EMD for Rs. 3,00,000/- (Rs. Three

Lakhs only ) in the form of DD in favour of Director NISCAIR, New Delhi issued by a Scheduled Bank, and the original tender. All Tenders which are received

without earnest money will be rejected. 1.6 The successful Bidder's bid security will be discharged upon the Bidders signing

the contract/ SLA (Service Level Agreement) & furnishing the performance security for 10% of the contract value for the period of 15 months. Unsuccessful

Bidder's bid security will be discharged or returned as promptly as possible but not later than 30 days after the expiration of the period of bid validity prescribed by the Bank/purchaser.

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1.7 The Technical Bid will be opened in the Conference Hall of NISCAIR on the same day (last date of submission of the Bid) 29.07.2013 at 15:00 hours in the

presence of bidders who choose to be present and whose EMD is in order.

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Section – II

PRE QUALIFICATION REQUIREMENTS OF THE INTERNET SERVICE PROVIDER

Following are the specific pre-qualification requirements which should be satisfied by

the ISP to be primarily considered for bidding for providing the Single Link of 100

Mbps dedicated uncompressed symmetric Internet Bandwidth (1:1)

Connectivity through Leased Line (redundant fully fibre optic) scalable to 150

Mbps with assured bandwidth of 100 Mbps at NISCAIR , Dr. K. S. Krishnan

Marg, Pusa Campus, New Delhi - 110012 at the terms & conditions, mentioned in

the appropriate section in this document. The initial period of the contract shall be

for one year which may be extended subsequently on annual basis, by mutual

acceptance, up to five years by NISCAIR, on the basis of annual review of the past

performance of service provider during the year.

2.1 The ISP should have a Class A ISP license, which should be currently valid.

2.2 The ISP should have ownership in one of the International Cable System

2.3 The ISP should have its own two cable landing station in India

2.4 The ISP should have

a. Direct peering (connectivity) with Tier 1 carriers to minimize numbers of hops

and latency thereof, to international destinations.

b. At least two international Points of Presence.

c. Local peering, within India, with at least one other ISP.

d. Aggregate international capacity (from international gateway in India up to

international Point of Presence) of at least 100 Mbps.

2.5 The ISP must have ISO 27001 certification. Attach Documentary Proof

2.6 The ISP should have a minimum Annual Turnover of Rs. 500 Crore for each of the

last three financial years ending on 31/03/2013. Attach Documentary Proof.

2.7 The ISP should be having positive net worth for each of the last three financial

years.

2.8 The ISP should not have been blacklisted in any of the Central or State

Government departments including PSU’s. An undertaking to this effect may be

provided.

2.9 The ISP network shall support IPv6 and help NISCAIR in implementation as and

when required in ISP Network Port.

2.10 The ISP should have their own international internet capacities through

Indefeasible right of use (IRU) contracts from submarine cables consortiums

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(Minimum one in India). Details of the same should be submitted along with the

offer.

2.11 DOT’s License to set up an International gateway. At least one international

gateway must be operational. Documentary evidence for the same shall be

provided along with the bid.

2.12 The ISP should have fully resilient and self healing ring redundant network

architecture, on fiber medium, for the domestic backbone up to the international

gateway in India

2.13 The ISP should have fully resilient and self-healing ring network architecture, on

fiber medium, from the international gateway in India, up to the international

Points of Presence

2.14 The international connectivity must have at least one of Trans Atlantic or Trans

pacific routes.

2.15 Average latency should not be more than 350ms up to ISP’s 1st Tier 1 peering

point.

2.16 The ISP must have adequate support facility in NCR/Delhi to provide 24* 7* 365

customer support and:

a. The ISP should have centralized trouble ticketing tool for call logging,

monitoring and troubleshooting purpose.

b. The ISP should have single Toll Free number for all the call logging and status

update.

c. The ISP should have well defined capabilities and procedures to track call

resolution progress status and provide the updates to the customer. In

addition, ISP should have well defined management and technical escalation

procedures.

2.17 The ISP should provide NISCAIR with a Method to measure the Internet

Bandwidth provided by the bidder.

2.18 The ISP has to provide monthly MRTG Report of usage of Bandwidth and will

ensure that NISCAIR is getting 100 Mbps (1:1) Bandwidth

2.19 Consortiums of companies are not permitted.

If complying all of the above and qualifying to bid, the prospective bidder shall

provide supporting documents, wherever stated and give compliance of the

above, put them in a separate envelope along with a compliance statement stating

compliance to all the above requirements, super scribe it with “Compliance of Pre-

qualification requirements” and enclose it along with the Technical bid.

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Section -III

TECHNICAL SPECIFICATIONS AND REQUIREMENTS

INTRODUCTION

National Institute of Science Communication And Information Resources (NISCAIR) is one of the premier institutes of CSIR serving the society using modern IT infrastructure. NISCAIR, since its inception, has been laying emphasis on reaping the

benefits of information technology to effectively serve the national and international community to be an institution of international standard and repute in the areas of

knowledge networking, databases on natural resources, science communication, science popularization and S&T information management systems and services.

NISCAIR is the prime custodian of vast pool of digital information resources of CSIR.

The volume of data, being managed at NISCAIR, in the form of Databases and CDs, is in Tera Bytes with an exponential growth. NISCAIR also acts as repository on Library

and Analytical facilities under CSIR - National Knowledge Network (NKN) Project. With new ICT tools the knowledge repositories are growing at exponential rates and require massive and updated capabilities for management of information resources and

services including hosting and sharing.

NISCAIR has setup a Digital Information Resource Facility (DIRF), a mix of TIER II and

TIER III Data Centre as an integrated facility. The focus of the facility is to provide uninterrupted, authorized and secure access to NISCAIR and CSIR Resources to the

scientific community and researchers all over the world. The Data Centre is currently running on 1Gbps Link provided by MTNL under NKN Project. Therefore NISCAIR requires another link of 100 Mbps (1:1) from ISP other than MTNL.

The network layout diagram of the NISCAIR Data Centre is as follows:

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3.1 Scope of work

To cater the Internet bandwidth and connectivity requirement, NISCAIR Intends to hire

Single Link of 100 Mbps dedicated uncompressed symmetric Internet Bandwidth (1:1) Connectivity through Leased Line (redundant fully fibre

optic) scalable to 150 Mbps with assured bandwidth of 100 Mbps at NISCAIR , Dr. K. S. Krishnan Marg, Pusa Campus, New Delhi – 110012. NISCAIR is indenting to utilize the required bandwidth to be made available uninterrupted for 24 X

7 X 365 basis on fibre optic for running various common network services such as hosting website, co-located Server, Internet access , web mail etc. The termination of

the last mile connection is to be made in Server Farm Area of Data Centre, First Floor Annexe Building, NISCAIR, Pusa Campus, New Delhi. The router will be provided by NISCAIR. If any earthwork is involved inside the premises it should be

coordinated with site engineers/Scientific Officers.

The NISCAIR will provide power supply through UPS and with backup power through

DG set. The complete installation will be in the Server Farm Area of Data Centre, First Floor of Annexe Building, NISCAIR, Pusa Campus, New Delhi -12

The technical requirements with terms and conditions are given below:

3.1.1 Link Bandwidth

Single Link of 100 Mbps dedicated uncompressed symmetric Internet Bandwidth (1:1) Connectivity through Leased Line (redundant fully fibre

optic) scalable to 150 Mbps with assured bandwidth of 100 Mbps till ISP International Gateway. Traffic should be routed to secondary International Gateway once the primary fails. The last mile link will be on Fiber with self-

healing redundant ring architecture. The Redundancy testing will be done by the bidder with NKN/Sify Team.

3.1.2 Last Mile connectivity

The data exchange between NISCAIR, Pusa Campus, New Delhi and ISP

premises shall be over a dedicated high-speed link. The terminal equipment, for providing connectivity between NISCAIR, Pusa Campus, New Delhi router and

ISPs gateway, shall be ISPs responsibility. The terminal equipment shall be leased to NISCAIR for the duration of the contract. The HP A-MSR50-60 router with optical port will be provided by NISCAIR for 100 Mbps Internet

Link.

3.1.3 I P Addresses

NISCAIR has 256 Public IP Address registered at APNIC. These all Public IPs should be routable/ published at Bidders network

3.1.4 The bidder shall do installation & configuration of modems, routers or any such associated Fiber-optic equipment to make the entire system working to provide

sustained Internet bandwidth of not less than 100 Mbps to a maximum of 150 Mbps..

3.1.5 Service provider should guarantee for NISCAIR backbone support and Committed Access Rate (Throughput) of 99.5% or more of Dedicated Internet Bandwidth at

any point of time.

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3.1.6 Local Loop has to be through Fiber Cable, wherein optical fiber is extended right up to the customer premises

3.1.7 Network redundancy has to be built to protect the traffic from cable cuts.

3.1.8 Providing last mile connectivity to the NISCAIR premises will be the responsibility

of Service Provider. The Service Provider shall meet associated hardware such

as mux/converters and so on.

3.1.9 Complete detail of service provisioning including offered bandwidth, compression type, termination details etc. are to be clearly stated.

3.1.10 Service Provider should provide details of the proposed connectivity, viz., the name of the cable and landing points of the involved cable.

3.1.11 The last mile connectivity up to NISCAIR premises should not be by third

party. It should be underground and not hanging alongside the road.

3.1.12 In case of any degradation of service at any point during agreement period, the

penalty conditions are to be provided.

3.1.13 A Service Level Agreement (SLA) has to be signed between NISCAIR and Service Provider wherein the penalty clause as given in SLA is to be accepted.

3.1.14 The payment mode for One Time Charges will be after acceptance test is completed and for recurring charges on quarterly basis after completion of

quarter.

3.2 Service Level Agreement (SLA)

3.2.1 SLA Calculation Principal

In order to ensure that the required Internet Bandwidth services are available round

the clock, in an efficient manner, a Service Level Agreement (SLA) is to be signed

between NISCAIR and the successful bidder. This section describes the service level

parameters and how they are measured and calculated, the subsequent section

describes the penalty calculations.

3.2.2 Service Level Objectives

The Internet Bandwidth Service Provider (ISP) shall meet service level objectives and

corresponding parameters as mentioned below at any given point of time. Service level

objectives and parameters are categorized according to:

Reliability

a. Availability of links

b. Quality of links

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Manageability

a. Serviceability parameters – Service Turnaround time

Capability & Capacity

a. Deployment Time

If the services are very poor (word “poor” indicates that the SLA parameters are not

met in any given month), the successful bidder will be advised to improve the quality of

services and in case he does not in the forthcoming months, his services will stand

terminated.

3.2.2.1 Reliability

Reliability of the links means the availability and quality of the links.

3.2.2.1.a Availability of Links

The bidder is expected to maintain the high percentage of uptime on the network and

provide bandwidth for various services. The bidder has to provide online portal for

reports on service parameters like availability, utilization, live bandwidth usage etc.

The uptime requirement of the link is given in the following Table-3.1:

Table -3.1 – Uptime of Internet Link

S. No. Uptime of Link Percentage

Uptime*

1. Throughout the

duration of the contract

99.5%

*Note:- The above described uptime will be calculated per month.

In case the uptime of the link found less than the above mentioned uptime, it will be

treated as downtime. The bidder is required to monitor the bandwidth utilization for all

network link(s)/route. The bidder shall report to NISCAIR the bandwidth utilization

(loading) with Multi Router Traffic Grapher (MRTG).

3.2.2.1.b Quality of Links

Quality of any link is measured in terms of latency, packet loss and guaranteed

throughput. The terms are defined as follows:

Latency

The Internet Bandwidth Service Provider is expected to give latency of less than 350ms

from Customer Premises to the 1st peer point of ISP.

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Packet Loss

The Internet Bandwidth Service Provider is expected to ensure that the end-to-end

packet loss will be less than 1% (average over 1000 ping) at any given point of time to

any part of globe.

Guaranteed Throughput/ Command Interface Rate

The Internet Bandwidth Service Provider is expected to ensure the guaranteed

throughput/ command interface rate of 100 Mbps always. On demand, ISP shall also

demonstrate the throughput to NISCAIR.

Quality of link and performance parameters for all the links at all the tiers (with

Bandwidth of 100 Mbps) is given in following Table 3.2:

Table -3.2 – Quality of link

S. No. Parameters Minimum

Performance Required

Breach of SLA

1. Latency < 350ms >=350ms

3. Packet Loss 1% >1%

4. Committed Information Rate

(CIR)

100 Mbps <100 Mbps

Note:

In case any of the above parameters for any link are falling under “Breach of SLA”

mentioned above, it will be treated as downtime.

3.2.2.2 Manageability

Manageability defines the fault resolution time taken by the Internet Bandwidth Service

Provider to resolve any fault reported. The Internet Bandwidth Service Provider shall

meet the fault resolution time as given in Table-3.3 below.

Table-3.3 –Fault Resolution Time

S.

No.

Fault Resolution Time Allowed time

(Max. in Hrs.)

1. Fault Resolution Time (HH:MM)

08:00 – 20:00 4 Hrs.

20:00 – 08:00 6 Hrs.

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3.3 Penalties

Based on the SLA objectives & parameters defined, the penalty structure has been

defined against breach of service level agreement. Though the SLA parameters will be

calculated on a quarterly basis, the penalties shall be calculated on a quarterly basis

before the payments. Penalties will be calculated against all the SLA parameters and

will be translated into the following table-3.4 for penalty structure:

Table-3.4 – Penalty Structure

Sl

No.

Service Level Metrics

(SLA Breach)

Measuring

Mechanism

SLA Enforcement

(Penalty)

1. Availability of

Link

Less Than 99.5% Using the NMS

view on the

local system

provided by the

bidder

Penalty of 2% of

quarterly charges

shall be levied on

every breach.

2. Quality of Link Latency -

>=350ms

Packet loss - >1%

CIR - <100Mbps

Using the NMS

view on the

local system

provided by the

bidder

A penalty of 5% of

quarterly charges

shall be levied on

every breach

3. Fault

Resolution

Time

During 08:00 –

20:00 Hours >4

Hrs.

During 20:00 –

08:00 Hours >6

Hrs.

Using the NMS

view on the

local system

provided by the

bidder

During 08:00 –

20:00 Hours

Rs. 2000/- (Rupees

Two thousand only)

per 1 Hrs. of delay

During 20:00 –

08:00 Hours

Rs 1000/- (Rupees

One thousand only)

per 1 Hrs. of delay

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4. Delay in

Implementation

Period

On the breech of

the

implementation

timeline

As per the

project plan

submitted by

the successful

bidder

2% of the quarterly

bandwidth charges

shall be levied per

day of delay

3.3.1 Additional Penalty clauses applicable

If the penalty amount exceeds 50% of the quarter value in any quarter the service

provider would be given warning to improve the performance. Further, if the bandwidth

provider is unable to improve the performance of the link during the next quarter

NISCAIR may terminate the Agreement.

3.4 Calculation of Penalty

Total Penalty will be the sum of the penalties for availability, quality, &

manageability of the Internet link, delay in implementation of the link and other

penalty clauses, if applicable.

All the penalties calculated shall be added to the above penalties to arrive at the

Total penalties in a quarter.

3.5 SLA Exclusion Time

Power outage: Downtime caused due to non-availability of power for the

equipments installed in the NISCAIR Premises by Internet Bandwidth Service

Provide is not attributed to the Bidder.

Scheduled Preventive Maintenance activity of the network equipments by

Internet Bandwidth Service Provider is not attributed to Bidder

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SECTION – IV

INSTRUCTIONS TO BIDDERS

4.1 Preparation of Bids

The bids are to be submitted in two separate sealed envelopes

a. Envelop 1 - EMD, Technical Bid and Compliance of Pre-qualification

requirements (three separate envelops) b. Envelop 2 - Financial Bid (one envelop)

The above two envelops should be properly marked, sealed and kept in one envelop.

4.1.1 Technical Bid:

The Technical bid prepared by the bidder shall be provided in the Response Format as shown in Annexure-I

4.1.2 Financial Bid: (i) The financial bid shall indicate the Unit prices (wherever applicable) and

total bid prices of the goods it proposes to supply under the contract.

(ii) Quoted prices should be firm and inclusive of sales tax, octroi, freight and

forwarding charges, handling charges, loading and unloading charges, insurance charges, Service Tax charges or any other tax/charges applicable and installation, testing and commissioning charges for all

products inclusive of all direct and indirect taxes. (iii) Prices quoted by the bidder shall be fixed during the bidder’s performance

of the contract and not subject to variation on any account. A bid submitted with an adjustable price, quotation will be treated as non-responsive and will be rejected.

(iv) All prices and other information like discount etc. having a bearing on the price shall be written both in figures and words in the prescribed offer

form. If there is discrepancy between the price/information, the higher price/information will be treated as final.

(v) During the validity of this bid or during the extended period, if any, if the

bidder provides services to any other Department/Organization in India at a price lower than the fixed price for the Purchases, the bidder shall

automatically pass on the benefits to the Purchaser. (vi) Rates should be valid for 120 days from the date of opening of technical

Bids.

The Financial bid prepared by the bidder shall be provided in the Response

Format as shown in Annexure-II

4.2 Submission of Bids

4.2.1 Sealing and Marking of Bids

(i) The bids are to be submitted in two separate sealed envelopes

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a. Envelop 1 - EMD, Technical Bid and Compliance of Pre-qualification requirements (three separate envelops)

b. Envelop 2 - Financial Bid (one envelop)

(ii) The outer envelope containing Technical Bid and Financial Bid shall be addressed to The Director, National Institute of Science Communication & Information Resources & Information Resources (NISCAIR), Dr K S

Krishnan Marg, New Delhi 110 012, mentioning bid no. and due date. (iii) The inner envelopes shall indicate the name and address of the bidder to

enable the bid to be returned unopened in case it is declared late.

4.2.2 Deadline for Submission of Bids

(i) Bids must be received by NISCAIR at the address given in Section-I not later than the time and date specified on the cover page. In the event of

the specified date for the submission of bids being declared a holiday for NISCAIR, the bids will be received upto the appointed time on the next working day.

(ii) The Director, NISCAIR may, at his discretion extend this deadline for

submission of bids by amending the bid documents, in which case all rights and obligations of the purchaser and bidders previously subject to

the deadline will thereafter be subject to the deadline as extended. 4.2.3 Late Bids

Any bid received by NISCAIR after the deadline for submission of bids prescribed by the NISCAIR will be rejected and/or returned unopened to the bidder.

4.3 Bid Opening and Evaluation

4.3.1 Opening of Technical Bids by Purchaser

The Purchaser will open all technical bids if the EMD is submitted as per requirement in the presence of bidders’ representatives, who choose to attend, at the time, on the date and at the place specified in Section-I. In the event of

the specified date of the bid opening being declared a holiday for the Purchaser, the bids shall be opened at the appointed time and location on the next working

day. 4.3.2 Clarification of Bids

i. During evaluation of the bids, the Purchaser may at its discretion, ask the

Bidder for clarification of its bid. The request for clarification and the response shall be in writing and no change in price or substance of the bid shall be sought, offered or permitted.

ii. No Bidder shall contact the Purchaser on any matter relating to its bid,

from the time of the bid opening to the time the contract is awarded. Any effort by a Bidder to influence the Purchaser in its decisions on bid evaluation, bid comparison or contract award decisions may result in

rejection of the Bidder’s bid.

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4.3.3 Evaluation of Technical Bid

As per Annexure-I

4.3.4 Opening of Financial Bids

(i) The purchaser will open the financial bids of only those bidders, which have been found to be technically qualified to undertake the job, pursuant

to Clause 4.3.3.

(ii) The Financial Bids of the technically qualified bidders shall be opened in

the presence of their representatives, who choose to be present, on a specified date and time and Venue.

4.3.5 Evaluation and Comparison of Financial Bid

(i) The decision on the award of the leased line will be based on lowest quote of Grand total (10+11) as per Annexure-II

(ii) The comparison shall be of all-inclusive price of goods, such price to

include all costs as well as duties and taxes paid or payable. (iii) Arithmetical errors will be rectified on the following basis: If there is a

discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the

total price shall be corrected. If the supplier does not accept the correction of errors, its bid will be rejected. If there is a discrepancy between words and figures, whichever is the higher of the two shall be taken as bid price.

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SECTION - V

GENERAL TERMS AND CONDITIONS OF CONTRACT

Definitions and Interpretation

In this contract, the following terms shall be interpreted as indicated:

( i ) “The Contract” means the agreement entered into between the Purchaser and the Supplier as recorded in the Contract Form signed by the parties, including all the attachments and appendices thereto and all documents incorporated by reference

therein;

(ii) “The Contract Price” means the price payable to the Supplier under the Contract for

the full and proper performance of its contractual obligations;

(iii) “The Services” means those services ancillary to the supply of the Goods, such as transportation and insurance, and any other incidental services, such as installation,

commissioning, provision of technical assistance, training and other obligations of the Supplier covered under the Contract;

(iv) “NISCAIR project site” means NISCAIR, Pusa Campus, New Delhi for hiring of 100 Mbps (1:1) dedicated Internet Bandwidth

(v) “The Vendor” means the firm(s) providing 100 Mbps (1:1) dedicated Internet

Bandwidth under this Contract;

(vi) “The Site” means the NISCAIR, Pusa Campus, New Delhi and 14, Satsang Vihar

Marg, New Delhi

Time Schedule

(i) Potential suppliers should provide detailed activities time schedule, which represents the shortest practical time to complete all necessary tasks and meet the obligations of the requirements which should not exceed 60 days time to implement after the

placement of order and subject to the approvals by NISCAIR for laying of Fibre cable. All significant activities must be included, including those associated with the

delivery, installation and commissioning of the Internet Bandwidth

(ii) The delay in meeting the activities schedule will call for a penalty @ 1% per week subject to maximum 10% of the contract value. NISCAIR may terminate the

contract if delay is beyond 10 Weeks.

Acceptance Certificate

(i) On successful completion of acceptability test for 15 days and after NISCAIR is satisfied with the accuracy and completeness of the performance of the Internet Bandwidth, the acceptance certificate signed by the representative of NISCAIR and

representative of the Vendor will be issued. The date on which such certificate is signed shall be deemed to be the date of successful commissioning of the Internet

Bandwidth.

Liquidated Damages:

For any delay in installation and commissioning beyond 45 days from the date of

purchase order issued by the NISCAIR, NISCAIR reserves the right to charge an LD (Liquidated Damages) at the rate of 0.50% of the total 1 year lease rentals per week subject to a maximum of 10% of the total 1 year lease rentals. If the

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items delivered could not be installed for reasons attributable to NISCAIR, the same should be recorded and submitted to office in writing. In case, the LD

reaches 10% as above, NISCAIR reserves the right to terminate the contract and invoke all the BGs submitted by the Bidder.

Payment

(i) The 90% payment for One Time Charges of the contract value will be made by NISCAIR within 30 days from the date of submission of bill after

successful provisioning of Internet bandwidth and acceptance test at the site as per the requirement of NISCAIR. The balance 10% of the same would be kept as a security for performance of services during the contract

and would be released after satisfactory completion of the contract. The payment of recurring charges / bills will be made on quarterly basis

subject to the satisfactory services on the production of the following:

a. Original copy of Invoice with Xerox copy showing the details of

equipment etc. b. Monthly uptime report with proof of uptime

d. Letter from the vendor for claiming payment

(ii) All payment shall be subject to deduction of any amount for which the Service provider is liable under agreement against this contract. Further all payment shall be made subject to deduction of TDS, if applicable as per

the income Tax act 1961 and any other tax.

Earnest Money Deposit (i) EMD of Rs.3,00,000/-(Rs. Three Lakhs only) in the form of Demand Draft

or Bank Guaranteeas per Annexure –IV in favour of Director, NISCAIR, valid for a period upto 45 days beyond the bid validity period (i.e. valid for

165 days from the date of opening of tender) shall be submitted along with the Bid failing which the quotation will be rejected.

(ii) In case the successful bidder withdraws his offer within the validity of quotation or before entering into the contract within the bid validity

period, his EMD will be forfeited. The bidder will have no right to claim for refund of the EMD.

(iii) In case the successful bidder does not honor his commitment within the validity of quotation and back out after placing the order with him, the

EMD will be forfeited. (iv) The EMD if submitted in the form of Demand Draft can be adjusted with

the Performance Security if so desired by the successful bidder. If not so, the EMD will be returned to the successful bidder after receipt of

Performance Security along with the order acceptance from him.

I. No interest will be paid by NISCAIR on the EMD amount.

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Arbitration

Except where otherwise provided in the Contract, all questions and disputes relating to

the meaning of the specifications, and instructions herein before mentioned and as to the quality of the materials, as to any question, claim, right, matter or thing

whatsoever, in any way arising out of or relating to the Contract, Specification, estimates, instructions, orders or these conditions or otherwise concerning the works, or the execution of the same whether arising during the process of the work or after

the completion or abandonment thereof shall be referred to the sole arbitration of a person nominated by the Director General, Council of Scientific & Industrial Research,

New Delhi, and if he is unable or unwilling to act to the sole arbitration of some other person appointed by him willing to act as such arbitrator. The submission shall be deemed to be Submission to Arbitration under the meaning of the Arbitration Act, 1940

or any satisfactory modification of reenactment thereof for the time being in force, conclusive and binding on all parties of the Contract.

The Contract shall be governed in accordance with the Indian Laws.

Award Criteria

(i) NISCAIR will award the Contract to the successful Bidder whose bid have been

determined to be substantially responsive and has been determined as the best evaluated bid provided further that the Bidder is determined to be qualified to

perform the Contract satisfactorily.

(ii) Niscair has right to accept any Bid and to reject any of all Bids. NISCAIR reserves

the right to accept or reject any bid, in part or full, and to annul the bidding process and reject all bids at any time prior to award of Contract, without thereby incurring any liability to the affected Bidder or Bidders or any obligation

to inform the affected Bidder or Bidders of the grounds for the NISCAIR’s action.

(iii) The initial period of the contract shall be for one year which may be

extended subsequently on annual basis, by mutual acceptance, up to five years by NISCAIR, on the basis of annual review of the past performance of service provider during the year.

Notification of award

(i) Prior to the expiration of the period of bid validity NISCAIR will place a firm

order to the vendor or notify the successful Bidder in writing by fax to be confirmed in writing by speed post or hand delivery that his bid has been accepted.

(ii) The notification of Award will constitute the formation of the contract

(iii) The successful bidder will provide a Performance Bank Gurantee in the form of

Fixed Deposit or Banker’s Cheque drawn in favour of Director NISCAIR for an amount equal to 10% of the awarded value valid for a period for 15 months.

Corrupt or Fraudulent Practices

(i) Bidders & Vendors shall observe the highest standard of ethics during the

procurement and execution of the contract. (ii) NISCAIR will reject a proposal for award if it determines that the Bidder

recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question.

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(iii) NISCAIR will declare a firm ineligible, either indefinitely or for a stated period of time, to be awarded a contract if it at any time determines that the firm has

engaged in corrupt or fraudulent practices in competing for this bid, or in executing the contract.

Force Majeure clause

If at any time, during the continuance of this contract, the performance in whole or in part by either party of any obligation under this contract is prevented or delayed by

reasons of any war, hostility, acts of public enemy, civil commotion, sabotage, fires, floods, explosions, epidemics quarantine restrictions, strikes, lockouts or acts of God (hereinafter referred to as "events"), provided notice of happenings of any such event

is duly endorsed by the appropriate authorities/chamber of commerce in the country of the party giving notice, is given by party seeking concession to the other as soon as

practicable, but within 21 days from the date of occurrence and termination thereof and satisfies the party adequately of the measures taken by it, neither party shall, by reason of such event, be entitled to terminate this contract, nor shall either party have

any claim for damages against the other in respect of such nonperformance or delay in performance, and deliveries under the contract shall be resumed as soon as practicable

after such event has come to an end or ceased to exist and the decision of the purchaser as to whether the deliveries have so resumed or not, shall be final and

conclusive, provided further, that if the performance in whole or in part or any obligation under this contract is prevented or delayed by reason of any such event for a period exceeding 60 days, the purchaser may at his option, terminate the contract.

Miscellaneous

(i) It will be imperative on each bidder to fully acquaint itself of all the local

conditions and factors which would have effect on the performance of the work and its cost.

(ii) Alterations if any in the tender should be attested properly by the vendor, failing

which the tender is liable to be rejected.

(iii) Prices quoted must be firm and final and shall remain constant throughout the

period of the contract subject to the guidelines of TRAI and shall not be subject to any upward modifications whatsoever. In the event of decrease in rates, the same benefit is to be passed on to the purchaser from the date of

revision of rates. The rates quoted should not be higher than the rates quoted for any other Government Organization. Prices should be inclusive of all taxes,

duties, octoroi, license fees, etc. leviable of the services being offered. All prices and discounts etc must be clearly shown in figures and words. The charges quoted should be inclusive of transportation charge, logistics charges and all

other expenses related with the visits of the Vendor’s personnel in connection with the performance of the contractual obligations by the vendor.

(iv) The Vendor shall be entirely responsible for all taxes, duties, octroi, license fees,

etc., incurred for performance of the services. If there is any reduction in

taxes/duties etc. due to any reason whatever, after Notification of Award, the same shall be passed on to NISCAIR .

(v) The selected Vendor shall perform the services and carry out its obligations

under the Contract with due diligence and efficiency, in accordance with

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generally accepted techniques and practices used in the industry and with professional engineering and training/consulting standards recognized by

national/international professional bodies and shall observe sound management, technical and engineering practices. It shall employ appropriate advanced

technology and safe and effective equipment, machinery, material and methods. The Vendor shall always act, in respect of any matter relating to this Contract, as faithful advisors to NISCAIR and shall, at all times, support and safeguard

NISCAIR’s legitimate interests.

(vi) NISCAIR reserves the right to inspect the performance of the vendor prior to commencement or in between the work progress. The inspection may cover all areas related to the assigned contract order, especially methodology, manpower,

infrastructure etc. NISCAIR reserves the right to cancel the contract order assigned to the vendor at any time which includes the time after the completion of assigned

work without assigning any reason for the same. In case the contract order is canceled then the costs incurred will be born by the vendor and under no circumstances the vendor shall be eligible for any payment or damages from

NISCAIR.

(vii) The initial period of the contract shall be for one year which may be extended subsequently on annual basis, by mutual acceptance, up to five years by NISCAIR,

on the basis of annual review of the past performance of service provider during the year. However, NISCAIR may at any time terminate the Contract by giving written notice to the selected Vendor, without compensation to the selected Vendor, if the

selected Vendor becomes bankrupt of otherwise insolvent, provided that such termination will not prejudice or affect any right of action or remedy which has

accrued or will accrue thereafter to NISCAIR. (viii) NISCAIR may, by written notice sent to the selected Vendor, terminate the

purchase order and/or the Contract, in whole or in part at any time of its convenience. The notice of termination shall specify that termination is for

NISCAIR's convenience, the extent to which performance of work under the purchase order and /or the Contract is terminated, and the date upon which such termination becomes effective. NISCAIR reserves the right to:

a. have any portion completed at the purchase order and/or the Contract terms and prices; and/or

b. cancel the remainder and pay to the selected Vendor an agreed amount for partially completed Services.

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SECTION - VI

Annexure-I

Single Link of 100 Mbps dedicated uncompressed symmetric Internet Bandwidth

(1:1) Connectivity through Leased Line (redundant fully fibre optic) scalable to 150

Mbps with assured bandwidth of 100 Mbps

Format of Technical Bid

Name of the Purchaser: NISCAIR, Dr. K.S.Krishnan Marg, New Delhi

Name and address of the Service

Provider:

NISCAIR’s Requirements Technical Compliance

Whether the ISP has a Class A ISP license, which is

currently valid? Submit Documentary proof.

Whether the ISP has ownership in one of the

International Cable System?

Whether the ISP have

a. Direct peering (connectivity) with Tier 1 carriers

to minimize numbers of hops and latency

thereof, to international destinations.

b. At least two international Points of Presence.

c. Two cable landing station in India. Mention the

landing station names

d. Local peering, within India, with at least one

other ISP.

e. Aggregate international capacity (from

international gateway in India up to international

Point of Presence) of at least 100 Mbps.

Whether the ISP have fully resilient and self-healing

redundant ring network architecture, on fiber medium,

for the domestic backbone up to the international

gateway in India?

Whether the ISP have fully resilient and self-healing

redundant ring network architecture, on fiber medium,

from the international gateway in India, up to the

international Points of Presence?

Whether the international connectivity have, at least

one of Trans Atlantic or Trans Pacific routes?

Average latency should not be more than 350ms up to

ISP’s 1st Tier 1 peering point.

24

Whether the ISP have adequate support facility in

NCR/Delhi to provide 24* 7* 365 customer support and:

a. Centralized trouble ticketing tool for call logging,

monitoring and troubleshooting purpose.

b. Single Toll Free number for all the call logging

and status update. Mention the number?

c. Defined capabilities and procedures to track call

resolution progress status and provide the

updates to the customer. In addition, ISP should

have well defined management and technical

escalation procedures.

The ISP should provide NISCAIR with a Software

Tool/Method to measure the Internet Bandwidth

provided by the bidder.

The ISP have to provide monthly MRTG Report of usage

of Bandwidth and will ensure that NISCAIR is getting

100 Mbps (1:1) Bandwidth

Whether the bidder willl perform installation &

configuration of routers or any such associated Fiber-

optic equipment to make the entire system working to

provide sustained Internet bandwidth of not less than

100 Mbps.(1:1)

Are you a member of NIXI?

Will you provide a single window service for last mile

(redundant fully fibre optic) connectivity and

bandwidth?

Will you provide DNS services including reverse lookup?

Will you provide service for 99.5% uptime with 24/7

Service?

Will Local Loop be through Fibre Cable, wherein optical

fibre is extended right up to the customer premises?

Will Network redundancy be built to protect the traffic

from cable cuts? (If yes, give details)

Will you take the responsibility for providing last mile

connectivity to the NISCAIR premises? Whether last

mile cable is underground?

Will you supply associated hardware such as modems

/converters and so on if required?

Is complete detail of service provisioning including

25

offered bandwidth, compression type, and termination

details provided?

Have you provided details of the proposed connectivity,

viz., the name of the cable and landing points of the

involved cable?

Have you provided Company Profile with following

details

Organization Structure

Date of commencement of ISP service and

category

IP spectrum assigned

No. Of experienced professionals at NCR

Customer support strength at NCR

Network layout diagram National/International

connectivity

Service Call escalation procedure with contact

details (24/7)

List of Clientele

Three Purchase Order copies of similar works

undertaken excluding commercial details / Price

for the past 3 years

Place:

Date: Signature of authorized person with seal

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Annexure-II

Format of Financial Bid

Single Link of 100 Mbps dedicated uncompressed symmetric Internet Bandwidth

(1:1) Connectivity through Leased Line (redundant fully fibre optic) scalable to 150

Mbps with assured bandwidth of 100 Mbps

Name of the Purchaser: NISCAIR, Dr. K.S.Krishnan Marg, New Delhi

Name and address of the Service

Provider:

S.No. Particulars 100 Mbps Internet Bandwidth

(in Rs.)

(A)

One Time Charges:

1. Registration Charges

2. Local Loop Registration

Charges

3. Installation Charges

4. Any Other One Time

Charges (Pl. specify)

Annual Recurring Charges:

5. Annual Internet Leased Line

Port Charges

6. Annual Last Mile Charges

7. Annual Service Tax

8. Any other Recurring

Charges (Pl. Specify)

Sub-Total Charges:

10. One Time Charges

(1+2+3+4)

11. Annual Recurring Charges

(5+6+7+8)

Total Charges:

Grand Total (10+11)

Please note:

The ISP will be responsible for providing all hardware (CPE for termination of the circuit) and

configuration of devices.

The decision on the award of the leased line will be based on Grand total (10+11) of the lowest

quote.

Place:

Date: Signature of authorized person with seal

27

ANNEXURE –III

PERFORMANCE SECURITY FORM

To _______________________________________________________ (Name of Purchaser) WHEREAS ……………………………………………….(Name of supplier) hereinafter called “the

Supplier” has undertaken, in pursuance of contract No………………………….. dated ……………. 20 ……… to supply ……………………………..(Description of goods and Services) hereinafter

called “the order”. AND WHEREAS it has been stipulated by you in the said order that the supplier shall furnish you with a Bank guarantee by a recognised bank for the sum specified therein

as security for compliance with the Supplier’s performance obligations in accordance with the order.

AND WHEREAS we have agreed to give the Supplier a Guarantee: THEREFORE WE hereby affirm that we are Guarantors and responsible to you, on behalf of the Supplier, up to a total of …………………………………………………………………

(Amount of the Guarantee in Words and figures) and we undertake to pay you, upon your first written demand declaring the supplier to be in default under the order and

without cavil or argument, any sum or sums within the limit of …………………… (Amount of Guarantee) as aforesaid, without your needing to prove or to show grounds or

reasons for your demand or the sum specified therein. This guarantee is valid until the ……….. day of ………..20……….

Signature and Seal of guarantors

…………………………………

…………………………………

…………………………………

Date …………………..20……. Address :……………………….

………………………………….

………………………………….

All correspondence with reference to this guarantee shall be made at the following address: ______________________________________________________________________

__

(Name & address of the lab)

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ANNEXURE -IV

BID SECURITY FORM (EMD)

Whereas ……………………… 1(hereinafter called “the Bidder”) has submitted its bid dated ……………………….. (date of submission of bid) for the supply of ………..… ………………………….………… (name and/or description of the goods) (hereinafter called “the

Bid”).

KNOW ALL PEOPLE by these presents that WE ……………………… (name of bank) of …………………………… (name of the country), having our registered office at …………………….. (address of Bank) (hereinafter called “the Bank”), are bound unto …………………… (name

of Purchaser) (hereinafter called “the Purchaser”) in the sum of ……………………………… for which payment well and truly to be made to the said Purchaser, the Bank binds itself,

its successors, and assigns by these presents. Sealed with the Common Seal of the said Bank this ………………. day of …………… 20 ………… THE CONDITIONS of this obligation are:

1. If the Bidder withdraws its Bid during the period of bid validity specified by the Bidder on the Bid Form; or

2. If the Bidder, having been notified of the acceptance of its bid by the Purchaser during the period of bid validity:

(a) fails or refuses to execute the Contract Form if required; or

(b) fails or refuses to furnish the performance security, in accordance with the Instructions to Bidders.

We undertake to pay the Purchaser up to the above amount upon receipt of its first written demand, without the Purchaser having to substantiate its demand, provided

that in its demand the Purchaser will note that the amount claimed by it is due to it, owing to the occurrence of one or both of the two conditions, specifying the occurred

condition or conditions. This guarantee shall remain in force up to and including forty five (45) days after the

period of the bid validity, and any demand in respect thereof should reach the Bank not later than the above date.

…………………………….. (Signature of the Bank)

___________________ 1 Name of Bidder