national broadband network marcus mouffarige servcorp limited
TRANSCRIPT
24 May 2010
Utilising Broadband for your Business
Marcus Moufarrige, Chief Information OfficerServcorp Limited
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Who is Servcorp?
• Founded in 1978• 18 Countries• 80 Locations• Transformed from property to IT company• 5,000 network end points• 33,000 clients (3,000 in house 30,000 virtual)
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Who is Servcorp?
• Forbes Asia Best Under a Billion• Deloitte Fast 50 Winner Award for I.T
Excellence• Australian Export Awards, Winner 2009• Premier’s NSW Export Awards, Winner
2008
WINNER 2009WINNER 2009
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
What do all businesses want?
• Speed • Value• Security (perceived or real)• Simplicity• Scalability• Content• Relevance• Growth
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
What do small businesses want
• Speed • Value• Security (perceived or real)• Simplicity• Scalability• Content• Relevance• Growth
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Speed
• WYPFIWYG• Focus on what your business needs• Product delivery• Service delivery• Balance perception and reality• Balance cost vs. productivity
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Value
• Spend money to make money• Size doesn’t matter (Really it doesn’t)
• Spend more• What else can I do with it?
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Security
• It’s the internet...get over it• At what cost?• Don’t believe the scare mongers• Use your head!
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Simplicity
• Maximise efficiency utilising technology• Build IT competency now• Centralise client provisioning billing and
management• Streamline sales processes• Streamline customer processes• Combine physical and virtual
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
www.servcorp.com.au
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Scalability
• Think local and global• Cost per sale keeps dropping• Are you effectively utilising the platform?• Converge • Outsource/Insource
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Content
• Help!• Inward vs. Outward• It is global• UGC
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Relevance
• The marketing world has changed• You must change now!• Your connectivity (online and offline) is
going to determine your value
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
Growth
• Increase your bandwidth to fully utilise the platform
• Reduce costs as a proportion of income• Become relevant• Simplify processes • Access a bigger population pool• A growth guarantee
Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010
The Cloud
• The institutionalisation of the above points• The masses don’t yet get it• A services platform• Can be physical and virtual• Will grow and grow with better connectivity