National Account SolutionsA B E T T E R C H O I C E F O R Y O U SM

Only 1 national account company

is a better choice for you.

CO RPOR ATE HE ADQUARTE R S

F I ELD OF F ICE S

MO NI TORING CE NTE R S

NAT I O NAL ACCOUNT CE NTE R

Minneapolis

TopekaKansas City

St. Louis

Chicago

Denver

Seattle

Portland

SacramentoPleasanton

San Jose

Pensacola

Atlanta

West Palm Beach

Jacksonville

Orlando

LongwoodTampa

Nashville

Birmingham

Memphis

Knoxville

Gaylord

Detroit

Cleveland

Columbus

Cincinnati

Indianapolis

Louisville

Oklahoma City

Dallas

McAllen

Salt Lake City

Albuquerque

Tucson

Phoenix

Las Vegas

Riverside

Visalia

San Diego

Orange CountyLos Angeles

Houston

Gulfport

New Orleans

Austin

San Antonio

El Paso

Wichita

Miami

Savannah

Greenville

Charlotte

GreensboroRaleigh

Baltimore

Philadelphia

New JerseyLong Island

Manasquan

Connecticut

AlbanyBu�alo

Portland

BostonManchester

RichmondLawrence

Cypress

DISASTERRECOVERYCENTER

NAT IONAL ACCOUNT CENTER

PROTECTION 1 LOCATIONS

We set out to create a new standard by which

national account service can be measured, and

then take that beyond your highest expectations.

• We have a national footprint with more than

2,600 employees at over 60 locations.

• We provide installation, maintenance and

monitoring to more than 1 million residential

and commercial customers in the United States.

• We operate a dedicated national account

monitoring center along with four additional

redundant, company-owned monitoring centers

in the United States.

All of our centers are

UL Listed and FM-

Approved to provide

alarm monitoring,

service dispatching,

technical assessment

and support services.

Three layers of monitoring provide protection

through our primary computer system, our on-

site back-up system and off-site at our Disaster

Recovery Center.

• Our sales, design and project management

teams customize security solutions and deliver

them nationwide—they serve as a dedicated

national account support team for all facets of

your business.

• Protection 1 partners with industry-leading

technology providers to deliver solutions

designed to fit your unique security needs

and budget considerations.

• We are flexible with

a built-in ability to

conform to your

requirements. To that

end, we train and

certify technicians

at a local level to

ensure they are up

to speed on the latest technologies and integrated

systems, as well as your way of doing business.

Our commitment is to provide you with the highest

quality service and products in the industry at

all levels of interaction. Please read on to see the

many reasons why Protection 1 is a better choice

for you.

N AT I O N A L A C C O U N T S O L U T I O N S

Protection 1 is the second largest national security company and 1 of the most trusted names in the

industry. Our leadership team has spent most of their careers in the security business and knows what

it takes to deliver the highest level of service to you. Over the years they have learned what works at

the national account level—and what doesn’t.

The 1 Touch Pod℠ delivers on all points of your

national account from our facility in Dallas.

• Scope development

• Application design

• Order entry

• Project planning

• Installation and service scheduling

• Project management

• Project closure

• Quality control

• Billing

• Technical support

• Customer relations

• Performance monitoring

You can meet or reach your entire team with just

1 visit or phone call. Someone familiar with your

national account will always answer the phone,

saving time and frustration.

Only 1 national account company puts your

team within walking distance of each other.

Our unique 1 Touch Pod℠ approach breaks new ground. Rather than staffing a national account with

functional experts in different departments that work for all of our customers, Protection 1 assigns 1

dedicated support team to each individual national account. Our unique “pod” configuration of employees

sits, works and collaborates together on your specific account to ensure exceptional service across every

area, every day.

N AT I O N A L A C C O U N T S O L U T I O N S

• Our advanced telecom technology allows you

to have face-to-face video calls with your entire

support team when it is most convenient. If you’re

too busy to travel to meet your team, we can

arrange a virtual tour to familiarize you with our

people and capabilities.

• Each support team has years of experience with

multiple intrusion, fire systems, enterprise access

control, IP video systems and communication

technologies.

• Our design staff includes Nicet Certified Fire

Designers, and the on-site team can design and

produce complete drawings using the latest CAD

technology, providing system layout and full

engineering support.

• We monitor account-specific data on a daily

basis, including alarms, open/close activity,

service calls and installation progress. We identify

anomalies or exceptions and research their root

causes. This keeps your national account on track

with expectations.

We created this unique support approach because

we believe that when 1 team works together to

close gaps and eliminate hand-offs, there is a

dramatic difference in your overall experience.

“ I’ve been in the security industry for over 25 years.

I’m not exaggerating; the approach Protection 1

takes to national account management is unique

because it keeps people talking to each other and

all on the same page—including the customer. ” Marty Hale

Director National Account Center

Stephen Hopkins, Senior Vice President Operations & Corporate Services

Marty Hale, Director National Account Operations

Only 1 national account company aligns its

management with customer satisfaction.

National organizations know the importance of delivering consistency across multiple locations. Our

experience has taught us that having excellent local service at some locations and mediocre service at

others just doesn’t cut it. We addressed this problem head-on and created a unique approach that puts

an end to varying levels of field service while promoting nationwide consistency for your national account.

HERE’S WHAT MAKES US A BETTER CHOICE FOR YOU:

“ We’re a national company with local offices run

by Field Managers who have the power to say

‘Yes!’ We combine the resources of a national

player with branch employees committed to

exceptional local service.”

N AT I O N A L A C C O U N T S O L U T I O N S

Paul Straten

Regional Vice President

• National Account Managers direct a customer

pod of Protection 1 employees that have been

trained to service your account the way you want

it done—we do not take a cookie cutter approach.

• Each 1 Touch PodSM is unique to a single client

and reflects their special needs. A 1 Touch Pod℠ is

comprised of people from account management,

installation, service, monitoring, order entry,

billing and collections.

• Field Offices work directly with each 1 Touch

Pod℠ and are compensated relative to their

customer satisfaction scores. We survey each

national account on a regular basis, providing a

strong incentive for Protection 1 employees at

over 60 field offices to meet or exceed customer

expectations. Field management aligns with

national account satisfaction.

Jesse Blaine, Installation Technician

Aaron Young, Operations Manager

Brad Brandenburg, Installation Technician

Only 1 national account company responds

to service requests in less than 1 day.

• We only dispatch technicians who are certified

to service the systems installed at each of

your sites.

• Our exclusive Tech Tracker℠ service is designed

to help you know which technician is coming to

perform your installation or service. Tech Tracker℠

allows you to view technician certifications, track

technician ETA and receive updates on technician

on-site arrival time via email or text messages.

• Our local managers are service delivery leaders.

Every department at Protection 1 believes that

you deserve our best response and we are driven

to deliver.

Protection 1 provides the highest possible level of service across all areas of our national account

division. We pay careful attention to customer needs at every point of interaction and are passionate

about delivering prompt, same-day service call resolution.

“ Protection 1 uses advanced technology to

deliver old-fashioned, personalized service.

I am proud to be part of this team. ”

N AT I O N A L A C C O U N T S O L U T I O N S

Bryan D. Ahler

National Account Manager

Only 1 national account company provides

this mix of high-tech with a human touch.

Don Young, Chief Information Officer

National account customers have unique needs that can differ based upon their particular business, their

location footprint, existing equipment and a long list of other variables. We work hard to understand each

customer’s specific needs and draw upon our years of national account expertise and advanced capabilities

to meet them.

“ I’m biased because I work for Protection 1, but

time and time again I have customers tell me

that we just flat out do a better job. I agree. ”Joe Sanchez

Senior Vice President

Customer Operations

N AT I O N A L A C C O U N T S O L U T I O N S

Protection 1 is committed to providing you with the

best people, products and services. Our high-tech

offerings are second to none.

• In addition to advanced solutions for intrusion

detection, fire, IP and analog CCTV, access control

and web-based security services, we also provide

support for your legacy products with solutions to

improve them.

• Advanced solutions also include conversions

from PSTN to IP/GSMR, video surveillance IP

technologies contained on independent or wide

area network infrastructures and hosted access

control utilizing Internet access for inter-company

networking.

We love technology, but not when it gets between

us and our customers.

• We don’t put you

into an automatic

telephone response

system. When you

call our service center,

a real, live person

answers the phone

and gets things

moving immediately.

• We train customer service agents on all facets of

interaction and strive to keep transfers at less than

10% of all calls.

We stay on top of technology innovations and use

them to deliver better service to you.

Lisa Ciappetta, Senior Director Marketing & Services

Ibrahim Kassem, Director Application Development

Only 1 national account company

serves up data on your terms.

Protection 1 offers greater control and flexibility over your data with eSuite℠, our online information

portal. eSuite℠ connects you to alarm activity, critical data and more. It can even be used to custom

design an invoice to fit your specific needs.

“ IT and marketing are not back office functions

at Protection 1. We’re innovators who work

together with customers to create the solutions

they need. ”

N AT I O N A L A C C O U N T S O L U T I O N S

Jamie Rosand Haenggi

Chief Marketing Officer

eSuite℠

• eSuite℠ services allow you to assign site

administrator and user functions, add and

remove site contacts and change contact

information and personal identification codes.

• You can run site alarm activity and exception

activity reports by site, region and territory,

either on an ad-hoc basis or schedule receipt

of regular reports.

• You can also see service call activity, check billing

and accounts payable status and even submit

requests for site level user changes.

• Our Inventory Tracker℠ allows you to monitor

your equipment at a glance. It can flag aging

equipment and help you plan for capital

expenditures.

When time is the most precious resource,

eSuite℠ gives you access to data on your terms

so you can proactively run a business.

Only 1 national account company turns

a mountain of data into business insights.

Craig Boger, Account Manager

Steve Lewin, Senior Programmer/Analyst

Protection 1 is unique in many respects, but our reporting sets us apart from the competition. Each

quarter you can receive a formal 1 REPORT℠. This briefing summarizes your transactions such as alarm

activity, service, installation and financial investment.

“ Protection 1 doesn’t hold anything back. Clients

see our performance in black and white—that drives

each of us to consistently deliver our best. ”

N AT I O N A L A C C O U N T S O L U T I O N S

Stephen Hopkins

Senior Vice President Operations

& Corporate Services

The 1 REPORT℠ is written to make data actionable.

It helps you make informed decisions while it

enables us to deliver better service.

• You can use the 1 REPORT℠ not only to look back

at past performance and account activity, but to

make decisions as your business moves forward.

• This briefing fosters a transparent approach to

partnership by summarizing your quarterly data

and denoting exception activity.

• National account customers who receive the

1 REPORT℠ can also view the detail data behind

each summary via a secure web portal, down

to each activity and at the location level.

1 REPORT℠ integrates with daily information

provided in eSuite℠ to help you make informed

security decisions.

Only 1 national account company offers

this level of experience and flexibility.

Timothy J. Whall, Chief Executive Officer

Bob Dale, Senior Vice President Sales

Our Protection 1 management team has years of security and national account delivery experience

to help meet your needs today and into the future. Ask around and you’ll quickly find that our leadership

has a stellar reputation that was earned by pleasing customers just like yourself.

* Service approval ratings were taken from over 36,000 outbound calls by Protection 1 in 2009 and 2010.

Let us show why we are a better choice for you. For more information, please call

Bob Dale, Senior Vice President Sales at (800) 494-2197.

N AT I O N A L A C C O U N T S O L U T I O N S

National accounts aren’t something we handle as

a sideline to our home, business or multi-family

security businesses. We have built an entire

organization around a ground-breaking pod

configuration that puts qualified teams in place

to deliver nationwide security on your terms.

• Do you want invoices to look a certain way?

Done.

• Do you want billing set up in a certain manner?

No problem.

• Do you want reporting set up so you can view

exceptions at a glance? It’s handled.

• Do you have specific locations that need extra

attention? Our 1 REPORT℠ highlights them.

• Is there a certain way you “do things?” Our field

technicians are on board.

At the end of the day, we owe a great deal of our

success to the fact that when we make promises,

we keep them.

It works.

With over 1 million customers, Protection 1 has

an industry-leading 95.5% customer satisfaction

score* along with an A+ rating from the Better

Business Bureau.

T H E P R O T E C T I O N 1 P L E D G E

At Protection 1 our employees and their motivation set us apart. We relentlessly

focus on the customer experience—delivering what the customer wants, when

they want it—keeping our promises and compensating our employees on

customer satisfaction. Because our employees know they make a difference

every day, you receive their best. And while we deliver innovation to make life

better, we never lose sight of the fact that we are in the life safety business.

We take our commitments seriously. The combination of advanced technology,

high quality service and the passion of our employees make Protection 1

a better choice for you.

Timothy J. Whall

Chief Executive Officer

A B E T T E R C H O I C E F O R Y O U S M

©2011 Protection One Alarm Monitoring, Inc. All rights reserved. Licensing Information. AL: Electronic Security Board of Licensure, 7956 Vaughn Road, Suite 392, Montgomery, AL 36116, Telephone 334-264-9388. 643, 533, 744, 1018, 28211, A-0106 AR: Arkansas Board of Private Investigators and Private Security, 1 State Police Plaza Drive, Little Rock, AR 72209, 501-618-8600. E97-122 AZ: ROC190246 CA: Alarm company operators are licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, Sacramento, CA 95814. CONTRACTORS ARE REQUIRED BY LAW TO BE LICENSED AND REGULATED BY THE CONTRACTORS’ STATE LICENSE BOARD WHICH HAS JURISDICTION TO INVESTIGATE COMPLAINTS AGAINST CONTRACTORS IF A COMPLAINT REGARDING A PATENT ACT OR OMISSION IS FILED WITHIN FOUR YEARS OF THE DATE OF THE ALLEGED VIOLATION. ANY QUESTIONS CONCERNING A CONTRACTOR MAY BE REFERRED TO THE REGISTRAR, CONTRACTORS STATE LICENSE BOARD, P.O. BOX 260000, SACRAMENTO, CA 95826. ACO-3717, 626615, ACB 4570, ACB 4571, ACB 4572, ACB 4573, ACB 5039, ACB 5052, ACB 5054, ACB 5292 CT: 185782 DE: 1998200138, 97-54, CSRSL-0029 FL: EF20000524 GA: LVA205766 IA: AC-0082, AI-0310 ID: SC-21391 IL: 127-001000, 128-000113, 128-000151, 128-000115 LA: F713 ME: MC60018702 MD: 03371885, 107-1603 MA: 7066C MI: 3601205122, 3602203841, A-0378, 5103229 MN: TS00502 MS: 15007478, 15007925 MT: 162, 299 NV: 0031668A, F189 NM: 58345, 08-0040 NJ: P01008, 0095786, BF 000354 NY: Licensed by the NYS Department of State. 12000261120 NC: 1285-CSA, 24466-SP-LV, BPN 001777P6 OH: 50-18-1493; 50-18-0003, 50-25-0001, 50-31-0001 OK: 621 OR: CCB116325, 34-428CLE PA: PA003926 RI: 9775 SC: BAC 5097, FAC 3162 TN: 638, 641, 642, 697 TX: Complaints can be filed in Texas with the Texas Commission on Private Security, 5805 Lamar Blvd., Austin, TX 78752. ACR-1637, B-08690 UT: 330634-6501 VA: 11-2533, 2705, 105226A WA: PROTEO022K2, PROTEOA033BP, 601 354 926 WI: 600-0000181681-01 WY: LV A 17 PNB001 8/11

(800) 494-2197 www.Protection1.com

A B E T T E R C H O I C E F O R Y O U S M