nastar vip and complaint analysis

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HUAWEI TECHNOLOGIES CO., LTD.

NastarVIP & Complaint Analysis


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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential

Statement

his document is used for Globe elecom enginee

Do not provide or present it to any customer and

r!


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Content

" Overview of VIP & Complaint Analysis Function

How To Create VIP & Complaint Analysis Task

# Appendices

! How To View VIP & Complaint Analysis result


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VIP & Complaint Analysis - Application Scenarios

Application Scenario 1: Routine VIP or VIP Group Performance Monitoring

Application Scenario : Analysis of Ser!ice Acti!ity an" #$perience %ren"s of VIP roups

Application Scenario ': All-Signaling Analysis of Calls of VIP sers

Analy(e t)e release an" ser!ice e$perience of calls of !ery important VIP users* %)e Nastar pro!i"es a "e"icate" all-signaling analysis function* Application scenario +: ,uic complaint )an"ling "uring t)e operation an" maintena

t)e net.or


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VIP & Complaint Analysis - Function List

%a&e $

No

VIP Analysis /unction

1 One-time and periodic VIP analysis tasks2 User-level VIP service usae analysis

report

! "et#ork-level active cell analysis report

$ In-dept% analysis o VIP analysis reportrecords

' Periodic trend analysis o VIP serviceusae

( )*port and auto )mail o VIP analysisreports

+ VIP user and VIP roup manaement

No.

Complaint Analysis

" One-time complaint anal

,rie inormation summa

! .inalin procedure ana

# /easurement inormatio

$ /o0ility and .ervice ana

' etailed inormation ana


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Content


2 How To Create VIP & Complaint Analysis Task

# Appendices



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VIP Analysis - Process

Start

Su)*c+i)e to the +eui+ed data

C+eate a -I% anal*i* ta*/

-iew -I% anal*i* +e*ult*

End

Chec/ whethe+ the +eui+ed data i* +ead

No

0e*


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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "1


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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "2%a&e "2

Complaint Analysis Support - Process

Sta+t

C+eate a com4laint anal*i* *u44o+t ta*/

-iew the com4laint anal*i* *u44o+t +e*ult

End


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Content



# Appendices



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Content



VIP Analysis


VIP Analysis - Vie.ing Analysis Results - All-Signaling Analysis


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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential 1%a&e 1

VIP Analysis - Vie.ing Analysis Results - All-Signaling Analysis

In-"ept) analysis can 0e performe" on t)e entire signaling of t)e calls of VIP users .)o ran

su0scri0e" to t)e re,uire" "ata*

1 3#o analysis modes are provided4 ta0le and lo#c%art

2 5./4 3%e sinalin o A and A0is interaces can 0e analyed

! U/3.4 3%e sinalin o Uu6 Iu6 Iu06 Iur interaces can 0e analyed

3ip4 ou0le-click a sinalin 3%e Signaletail Information dialo 0o* is displayed

3ip4 Click a sinalin 3%e associatedsinalin data in t%e lo#c%art and

ta0le is displayed


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Content



Complaint Analysis



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Complaint Analysis Support -Result Vie.ing - Summary Report

5ield* indicatin& cau*e* 6o+e7ce4tion*8 4+o9idin& anal*i*+e*ult 6o+ e7ce4tion* )a*ed on+elated in6o+mation

8elease cause ield analysis

)*ception causes recorded 0y

e9uipment

Select the *e+9icet4e to )e 9iewed

Select the u*e+ :a)no+mal o);ect to)e 9iewed

A)no+mal call* a+edi*4laed.


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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !"Pae !1

Complaint Analysis Support - Result Vie.ing - Signaling Analysis

2efore a call is release"3 t)e signaling proce"ure is as follo.s:

1 In case o complaints 0y a common user6 key-sinalin analysis 0eore call release is provided

In case o complaints 0y a VIP user6 all-sinalin analysis is provided

2 3%e sinalin analysis unction provides t#o analysis modes4 sinalin lo# ta0le and sinalin lo# c

3ip4 ou0le click one sinalin6 and t%en t%e

dialo 0o* to display detailed sinalin

inormation is displayed

3ip4 Click one sinalin6 and t%en t%e

sinalin lo# c%art is associated #it% data

in t%e ta0le


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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !!Pae !!

Complaint Analysis Support - Result Viewing - Mobility Anal

Na*ta+ -'33@3"3 i* conf&u+ed with the mo)ilit anal*i* 6unction, which 6acilitate* locate the 6ollowin& 4+o)lem*< 5+euent hando9e+ in *ho+t 4e+iod @edundanc hando9e+ Im4+o4e+ hando9e+


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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !#Pae !$

Complaint Analysis Support - Result Vie.ing - Com0ine" Complaint

Com)ined com4laint anal*i* *u44o+t on the GS> and TDSCD>A o+ GS> and U>TS i* *5ilte+in& and analFin& call +eco+d* +elated to com4lainin& u*e+* on the GS> and TDSC5ilte+in& and analFin& call +eco+d* +elated to com4lainin& u*e+* on the GS> and U>TS


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Complaint Analysis Support - Result Vie.ing - Inter-2SC 4an"o!er Analy

Splice" analysis on inter-2SC alternate calls on t)e GSM is supporte"

.pliced analysis is perormed 0ased on t%e same I/.I6 close time6 and

correspondin release cause and access cause


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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !'%a&e !'

Complaint Analysis Support - Geograp)ic isplay

Providin eorap%ic display 0ased on analysis result

isplayin t%e accessed cell and released cell included in t%e analysis result in a 5UI 0y means o

Sta+t &eo&+a4hicdi*4la


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