Chai on the “Cloud”Balancing daily rituals with tech

change

Tarun KhannaHarvard Business School

NASSCOM India Leadership ForumMumbai

February 16, 2017

Source: Meet the Chaiwallahs of India, NPR, 2016

Source: Meet the Chaiwallahs of India, NPR, 2016

Source: Meet the Chaiwallahs of India, NPR, 2016

www.facebook.com/chaipoint

In-house tech powered business - A cloud platform, Apps & Analytics

Supply Chain Module Store Operations Mod. Employee Mgmt. Mod.

Payment & Loyalty Mod. Delivery Module MIS & Data Analytics Mod.

Point of Sale

Analytics

Ritual App CP - App

Ritual AuditMISMTACSI

SCM

Incident Mgmt

Place an Order

SubscriptionsMake Payments

Online Recharge

Provide Feedback

Get Account Info

Delivery Mgmt ecommerce - Buy

Delivery Enablement by Chai Point

Supply Chain Connect

Product Listing – Chai Combos

L2G M/Cs installations

RTD Teas & “Made for Chai”

Chai (soon Coffee) & Snacks

Subscribed and Ad-hoc orders

Corporates & SOHOs customers

Local F&B Brand leaders

Retail consumers

Internet

Retail consumers Retail consumers

Chai Point Service Hubs Chai Point Delivery Hubs

Technology SYSTEMS: Scale with Consistency

1. Dedicated MTA team under HR & CX Head.

2. Documented modular course content for front-line staff and mgt. of Retail+CoC & BoxC.in BUs.

3. eLearning platform hosted content facilitating regular exams and certifications. Travel Hospitality Skills Council (THSC) in late stages of approving our curriculum. CoC accreditation already announced.

4. Balance Score Card metrics for front-line managers. Training driven by BSC. Profit Share Model for all Store and Site Managers announced.

5. Product Development & QA under MTA.

1. Integrated omnichannel cloud platform that has been in use and continuous development for the last 4 years

2. AWS hosted cloud platform. PoS, Delivery , boxc.in CRM and a unified common SCM system.

1. Amazon case-study on SHARK and boxC.in to go live in 2 weeks

3. SHARK key for ensuring consistency, demand forecasting and fulfillment – FOR ALL BUs.

Shark (TECHNOLOGY)Mountain Trail Academy (TRAINING) Clean Earth (SCM)

Chai Point a ISO 22000* certified company, &45 of our stores are ISO 22000* certified

1. Supply chain systems key to delivery consistency. Fundamental principle – product specific color coded sachet based on per liter of production.

1. Monthly sachet packaging of :a) 5+ tons of Tea per monthb) 200K liters of Milkc) 20+ Tons of Sugard) 3+ Tons of Ginger (Fresh)e) 2+ Tons of Lemon (Fresh)

2. 6 regional warehouses – dedicated-outsourced – with main warehouse in Bangalore (Geared to handle 5X scale for all BUs).

3. Rainforest Alliances & Fair Trade source base setup.

CLEAN EARTH

~ 300 trees saved in12 months

One tonne paper uses 8 trees**Paper plate weight: 10 g

No. of bagasse plates consumed: 4 millionNo. of trees saved: 315

80 - 85 tonnes reduced CO2 emission in12 months

COC orders: 280,000Average distance travelled: 3km

Per km emission: 110g*Total direct emission: 92 tonnes

ONGOING INITIATIVES

ELECTRIC BIKES

* Low Carbon Vehicle Partnership (UK); **Conservatree estimates 17 trees are used to create 1 tonne of copier paper, assuming plates are made with part recycled paper; ***assuming 40% growth

100% BIODEGRADABLE FOOD PACKAGING

TAP AERATORSUPCOMING INITIATIVES

Up to 50%water consumption can be reduced

As per the manufacturer specifications, tap aerators can reduce up to half the water flow by

creating a no-splash stream of air and water

~ 5000 trees can be saved in12 months

One tonne paper uses 8 trees**Paper plate weight: 10 g

Estimated consumption of cups: 60 million***Estimated no. of trees saved: 5000

100% BIODEGRADABLE BEV PACKAGING

boxC.in – FRESH CHAI AT YOUR WORK DESK

Play boxC.in Introduction

AINA Platform comprises a novel hardware sensor that plugs into any smartphone and an array of proprietary dry-chemistry strips to test seven basic blood parameters

R&D Pipeline

ALT AST

<$1/test

PT/INR

BNP

BUN

CURRENT TESTS

HbA1c

Glucose

Lipids

<$50DEVICE

Hemoglobin

Creatinine

Patients Paramedics Physician Practices

Aina | Target Users

1) Diabetes self-monitoring 2) Mass Screening 3) Point of Care Testing

FDA 510k in August 2016

The Habits ProgramPersonalized Diabetes Management Program.

Based on the landmark Diabetes Prevention Program (DPP) and Look-Ahead Trial

1

3

2

The Aina DeviceState of the art testing technology for all diabetes testing needs

24x7 Coach Support Patients receive real time feedback and support for all their daily diabetes needs.

Clinically Proven Program based on DPP and LookAhead Patients will discover fun and practical ways to manage diabetes using diet and activity tracking tools, video lessons, daily tips and emails

HbA1c

Hemoglobin

Creatinine

Lipids

Glucose

Personalized digital coachingHelps patients cope with emotional and behavioral aspects of management

LESSONSCOACH SUPPORT FEEDBACK

Localized for their regionTranslated into Hindi, Arabic, Spanish, Portuguese, and French already

Combined with Predictive AnalyticsEnables physicians to optimize therapy proactively

Habits flags patients for therapy changes based onGlucose and A1c trends Hypo and Hyper events Diet and Activity trends

Location Based Data

and provides Physicians with real-time guidance on modifying care plans

1 Diabetes Clinic

2 Patient Check-In

3 Lab Results

Doctor Reviews Data4

5Doctor Prescribes Habits

6 Nurse Sets up Patient on Habits

7 Nurse Demos Aina Device

Hackers and Painters

La Pittura è cosa mentale(Painting is a thing of the mind)

ArtScience