Boost Productivity & Average R/ONAPA AutoCare Digital Vehicle Inspections

What is the Opportunity?

Today: - Hard to read “Doctor” scribble

- Inflexible for changes

- Constrained by paper size

- Needs to be transcribed to

Get info into SMS

Be presented to Motorist

- No measurement of technician effectiveness possible

Digital Vehicle Inspection

Tomorrow: - Easy to handle (tap and snap)

- Fast (>10 min savings per vehicle)

- Professional Look convinces Motorist

- Pictures say more than a 1,000 words

- VIN scanning and decoding

- Measure Technician Effectiveness Identify pencil whipping

Eliminate “Over-Recommending”

How to Start a Digital Vehicle Inspection

1. Configuration : - Use the pre-configured Settings or

- Customize all Aspects of the Inspection Status selection (including MAP)

Conditions (the more the more efficient)

Recommended Action

Technician Guidance (avoids pencil whipping)

Add TSBs/ Recalls/ OEM recommendations*

- Selection from library of carefully crafted inspection sheets

- Configure print layout, promotions* Only with Paperless Back Shop

How to Use Digital Vehicle Inspections

2. Usability features: - Tablet for Tech, Webpage for Service Advisor (SA)

Android and iPad: 7-inch and bigger

Scan and Decode VIN, select inspection sheet

SA assigns Work in SMS(Worksheet & Inspection sent to tablet automatically)*

- Tech: Tap condition and action (status automatically assigned)

- Tech: Snap image(s) of vehicle’s problem area

- SA: Notified about Images and Results on webpage and by text

- SA: Create inspection results for Motorist to print or email* Only with Paperless Back Shop

Benefits of integration with NAPA TRACS**

2. Extended features: - Road test w/o data connection possible (upload upon return)

- Instructional videos for tech*

- Inspection and job history on tablet*

- History of jobs sold*

- Job recommendations for tech*

- Service history vs. OEM recommendations** Only with Paperless Back Shop** Other SMSs too

Digital Inspections help to run the shop

3. Measure Technician and Shop Effectiveness: - Compare Technicians and Service Advisors

How many and whichactions have been recommended?

How much is the $$$ value of the recommending tech and how much has been soldby the service advisor?*

- Capture services declined by Motorist, educate at time of estimate and send service reminder*

* Only with Paperless Back Shop

Digital Inspections - Summary

Flexible, Fast, Impressive- Select prepared inspection sheets or

build your own

- Sheets with conditions and actions aremuch faster to finish than paper sheets

- Motorists are impressed by professional look, promotions and education

Integrated* - Service history, OEM recs, Job recommendations

- Technician and Shop Effectiveness* Only with Paperless Back Shop

NAPA DVI for $149 Setup Fee

• Inspection Library (NAPA Level 1, 4; Courtesy, etc.) • VIN scan/decode• Images, Voice Recording, Voice to Text• Inspection history• Multiple inspections per vehicle• Technician and device management

• Inspection Library (NAPA Level 1, 4; Courtesy, etc.) • VIN scan/decode• Images, Voice Recording, Voice to Text• Inspection history• Multiple inspections per vehicle• Technician and device management

Service Advisor on Web

Technician on Tablet

• Paper Inspection Sheets (Internet outage)• Inspection history, audit and edit inspections• Inspection results copy and paste to SMS• Configuration of inspection result layout • Motorist education through Service Assistant• Integration of NAPA promotions• Technician Effectiveness Report

• Paper Inspection Sheets (Internet outage)• Inspection history, audit and edit inspections• Inspection results copy and paste to SMS• Configuration of inspection result layout • Motorist education through Service Assistant• Integration of NAPA promotions• Technician Effectiveness Report

NAPA DVI for $149 Set-up Fee

• Go to www.NAPAdvi.com to explore• Recommended devices and cases • Blacklist of devices and cases• Exchange board

• Consulting on best practices (i.e., notes, images)• by Webinars and Videos

• Go to www.NAPAdvi.com to explore• Recommended devices and cases • Blacklist of devices and cases• Exchange board

• Consulting on best practices (i.e., notes, images)• by Webinars and Videos

Service Advisor on Web

Technician on Tablet

• Transfer of one shop specific sheet to digital• Conditions and recommended actions (canned jobs)

• Best practices in setting up/modifying sheets• by Webinars and Videos

• Transfer of one shop specific sheet to digital• Conditions and recommended actions (canned jobs)

• Best practices in setting up/modifying sheets• by Webinars and Videos

Service Advisor on Web

Technician on Tablet

Integration with Shop Management Software

SMS

Paperless Back Shop

• OEM Recs. vs. Service History• Automatic tech assignment• Tech worksheet on tablet

• notes, images, voice• time clocking• technician efficiency report• TSBs and Recalls

• Inspection and Job history • Recommended Jobs • Shop Effectiveness Report

• OEM Recs. vs. Service History• Automatic tech assignment• Tech worksheet on tablet

• notes, images, voice• time clocking• technician efficiency report• TSBs and Recalls

• Inspection and Job history • Recommended Jobs • Shop Effectiveness Report

• Call Us at (866) 949 2848• Call Us at (866) 949 2848

Deduct $149 from setup fee if signed up within 6 months

Deduct $149 from setup fee if signed up within 6 months

Service Advisor on Web

Technician on Tablet

CRM Integration

SMS

CRM

• Service Reminder• Mobile Application• Loyalty Point Program• Service History Online• Email, Push, Postcard Campaigns• Text, Email• Job Educator• OEM Recommendations

• Service Reminder• Mobile Application• Loyalty Point Program• Service History Online• Email, Push, Postcard Campaigns• Text, Email• Job Educator• OEM Recommendations

• Call Us at (866) 949 2848• Call Us at (866) 949 2848

Deduct $149 from Setup Fee, when signed up within 6 months

Service Advisor on Web

Technician on Tablet

Support

• Tier1: • AutoVitals online chat, email and phone support• NAPA specific phone number for customer service• “How to start” videos and online forum

• Tier 2:• Best practices program

• Videos about effective use of product(s)• Regular webinars on best practices

• Conversion of shop specific inspection sheet

• Tier1: • AutoVitals online chat, email and phone support• NAPA specific phone number for customer service• “How to start” videos and online forum

• Tier 2:• Best practices program

• Videos about effective use of product(s)• Regular webinars on best practices

• Conversion of shop specific inspection sheet

Ready For Your First Inspection?

You have two options to get there:

1.Go to Apple App Store or Google Play, download the app NAPA DVI, and sign up with your shop info*. You will receive an invoice for $149 and subsequently the passcode to unlock the app.2.Go to www.NAPAdvi.com, request the invoice and then download the app NAPA DVI from Apple App Store or Google Play. The passcode to unlock the app is sent right after signing up* on the tablet.

You have two options to get there:

1.Go to Apple App Store or Google Play, download the app NAPA DVI, and sign up with your shop info*. You will receive an invoice for $149 and subsequently the passcode to unlock the app.2.Go to www.NAPAdvi.com, request the invoice and then download the app NAPA DVI from Apple App Store or Google Play. The passcode to unlock the app is sent right after signing up* on the tablet.

* Keep the shop’s CM# code handy for signup

Thank You!