#nalceast - diversity best practices · 2018. 6. 25. · #nalceast ┌ cares (caregivers alliance...
TRANSCRIPT
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Round 2 Track B:EXPERIENCED ERG (4+ YEARS): Drive Cross-Functional Collaboration
FACILITATOR:Nadine Vogel / CEO / Springboard Consulting
PRESENTERS:
Grace Tshanakas / VP, IT Change Lead / Novartis (Co-Lead, CARES ERG)
Angie Wilen / Director, HR Innovation / Freddie Mac (Special Advisor, Pride ERG)
Daniel Kedish / D&I Consultant / Zurich North America
René O. Deida / Director – Corporate Engagement, Corporate Social Responsibility / Prudential Financial
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Novartis CARES ERGGrace Tshanakas, VP Information Technology
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┌ CARES (Caregivers Alliance for Resources, Education and Service) Mission
┌ Provide resources and education to current and future caregivers enabling associates to contribute fully to Novartis.
┌ Leverage caregivers’ insights and experience to impact the Novartis culture and business with the caregiving perspective.
┌ Foster a supportive community for Novartis caregivers. Advocate and engage on behalf of Novartis caregivers.
┌ Why is this mission important to Novartis?
┌ Caregivers caring for elderly loved ones cost employers 8% more in health care costs estimated to be worth $13.4 billion per year (National Alliance for Caregiving and MetLife Mature Market Institute. February 2010)
┌ American businesses can lose as much as $34 billion each year due to employees' need to care for loved ones 50 years of age and older. (MetLife Mature Market Institute and National Alliance for Caregiving Business. July 2006)
Novartis CARES Employee Resource Group
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Cross function collaboration – problem/solution
┌ What was the problem?
1. Caregiving happens in an instant
2. Caregivers need access to information when they find themselves thrust into a caregiving situation
3. Novartis does an excellent job of providing benefits, but from a caregiving standpoint, not many employees utilize and/or know what’s available to them
┌ What was the solution?
1. It was clear from the beginning that we would need the input from a number of functions
2. Established a cross functional team of experts in the benefits programs to define and shape the guide
3. Create a caregivers guide that defines the Novartis benefit program thru the lens of a caregiver
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┌ Over the course of 6 months, CARES diligently met and collaborated with the Nurse Navigator and Lead physician from Corporate Health, Benefits Center of Excellence, Human Resources, Patient Adherence, Legal, in-house Print Production Team
Keys to success• Identify a project
manager• Create a plan• Meet frequently• Keep meeting
minutes• Have fun!
Cross function collaboration – process
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Angie Wilen / Director, HR Innovation / Freddie Mac (Special Advisor, Pride ERG)
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From ERG to BRG – Freddie Mac Pride
THE CHALLENGE
THE OPPORTUNITY PARTNERS OUTCOMES
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From ERG to BRG – Freddie Mac Pride
THE CHALLENGE
THE OPPORTUNITY
ConservatorshipVaried StakeholdersTiming
DataSentimentRemove Grunt WorkReframe the Timing
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Collaboration leads to Outcomes!
PARTNERS
OUTCOMES
Sellers/servicersPride ERGOffice of Diversity & Inclusion
Line of Business AttorneysSalesLitigation VP - HR Business Partner
Leading the Way!Taking it Further:
StudyContracts+Lines of Business
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Daniel Kedish / D&I Consultant / Zurich North America
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ZURICH NORTH AMERICA’S ERG LEADERSHIP SUMMIT
Drive Cross-Functional Collaboration
Copyright 2018 Zurich American Insurance Company. All rights reserved
#NALCEast Copyright 2018 Zurich American Insurance Company. All rights reserved
Our purpose, objective and desired outcomesOverview of ERG Summit
• Strengthen D&I and employee engagement at Zurich North America through the support and continued development of our employee resource groups
Purpose
• Engage ERG leaders in sharing of best practices, collaborative problem solving, team building and continued learning
Objective
• Increase communication and partnership across ERGs
• Create cross ERG working groups to support consistency around common opportunities
• Develop outline for 2018 in terms of events and programming
• Collect ideas for best practices and additional infrastructure support
• Connect with executive leadership on ERG focus areas
Desired Outcomes
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Utilization of Employee Resource Groups provides employees…
Ensuring employees obtain these benefits…
Challenging ERG Leaders to
provide these benefits…
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ERG Pulse Check Survey identified ability to deliver on specific membership benefits
Highlights on positive benefits:
37.50%25.17%
31.25%
47.57%35.59% 35.07%
52.26%
16.32%
Visibility Mentoring Development OrganizationalKnowledge
Access CommunityInvestment
Collaboration I receive nobenefit
0%
20%
40%
60%
Being engaged in the ERGs has provided me the following benefits (select all that apply):
• “Not being located in Schaumburg limits the value of the ERGs unfortunately.”
• “I have absolutely no time to attend any events due to my workload.”
• “There are very limited activities for remote employees.”
• “Being a part of an ERG has opened up new ways to network and created new friendships that I value.”
• “Opportunity to gain insights to better develop professionally, so that I can further contribute to our strategy.”
• “Personal growth, from an emotional and professional stand point.”
Highlights regarding no benefits received:
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ERG Pulse Check Survey provided detail on possible barriers to participation
41.32%
3.30%
23.09%16.32%
10.24%5.73%
My workload My manager My personal interestin the event
Time of event Location/Virtual Attendance
Other
0%
10%
20%
30%
40%
50%
What is the biggest factor contributing to your ability to engage in ERG events?
Workload“Have not been able to attend due to my current workload.”“There was only one known event since I joined. My workload is extreme so may impact future events.”
Time of Event“There are very few, and many do not seem to provide a good compromise of time and quality.”“I don't see where the announcements are until its too late. “
Personal Interest“The type of events/topics being discussed have been very specifically tailored that they seem of little benefit if not targeted to you.”
Verbatim Feedback Examples
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ERG Summit Agenda Created…DAY 1
DAY 2
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ERG Cross Share Overview
Objective
• Provide insights on each ERG in terms of membership, programming highlights, key successes, and opportunities
• Allow ERGs to share details around their operations, goals and future plans
Desired Outcomes
• Help ERGs pinpoint where there are common opportunities and areas for consistency
• Allow group to learn more about each ERG
Instructions
1. ERGs will take turns presenting information to the group about their ERG related to the above objective.
2. As ERGs presents, the summit participants will take notes on where they heard opportunities to collaborate across the ERGs on shared challenges and best practices.
3. Once presentations are done, everyone will discuss the identified opportunities and add any additional ones.
4. Group will use list to support collaborative problem-solving later in the summit.
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ERG teams developed a shared calendar for the upcoming year to drive collaboration and transparency
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Cross Functional Problem Solving Teams created with balanced ERG representation to drive diverse insights and perspectives
Situation, Complication, Resolution Framework
• To help shape our opportunities and provide insight into next steps to improve processes, we will utilize the Situation, Complication, Resolution Framework.
Framework Model
• What’s the current situation?
• Needs to be fact-basedSituation
• Describe the problem/issue
• Provide details on the opportunityComplication
• How will you solve the problem?
• Pinpoint a solution
• What are the next steps?
Resolution
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Cross Functional Teams continue to drive actions forward in problem solving sessions today, supporting shared opportunities:
1. Continued ERG Collaboration
2. Flexible Engagement Options
3. Consistent Approach to Local Chapter Creation
4. Increased ERG Awareness Across Organization
5. Strengthen Business Impact with ERGs
6. Building an ERG brand outside Zurich
7. New Member/Passive Member Engagement
8. ERG Assets on individual ERG SharePoints
9. Brainstorm innovative ways to drive member benefits
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The information in this publication was compiled from sources believed to be reliable for informational purposes only. All sample policies and procedures herein should serve as a guideline, which you can use to create your own policies and procedures. We trust that you will customize these samples to reflect your own operations and believe that these samples may serve as a helpful platform for this endeavor. Any and all information contained herein is not intended to constitute advice (particularly not legal advice). Accordingly, persons requiring advice should consult independent advisors when developing programs and policies. We do not guarantee the accuracy of this information or any results and further assume no liability in connection with this publication and sample policies and procedures, including any information, methods or safety suggestions contained herein. We undertake no obligation to publicly update or revise any of this information, whether to reflect new information, future developments, events or circumstances or otherwise. Moreover, Zurich reminds you that this cannot be assumed to contain every acceptable safety and compliance procedure or that additional procedures might not be appropriate under the circumstances. The subject matter of this publication is not tied to any specific insurance product nor will adopting these policies and procedures ensure coverage under any insurance policy.
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Drive Cross-Functional CollaborationPrudential’s El Paso Story
Rene DeidaDirector, Business Engagement in Corporate Social [email protected]
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Bridging Our Past To Our Future
“The justification of the company’s existence is its advancement of the efforts of its policyholders and their families for better economic and social condition which confront the middle class.” - John Dryden
CSR at Prudential
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CSR at Prudential
Actively Managed Resources Within CSR
• Corporate Giving
• Business & Community
Engagement
• Diversity & Inclusion
• Impact Investments
Lata N. ReddySenior Vice PresidentDiversity, Inclusion, & ImpactChair & President, The Prudential Foundation
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Our Initiatives
Prudential El Paso
Objective: Build a skilled workforce in math and technology with a focus on women, veterans, military spouses.
Actuarial Sciences and Information Technology
COMMUNITY NEEDS
BUSINESS PRIORITIES
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Our Investments
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Our Investments
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Our Initiatives
Veterans
VETalentTypically 6-20 weeks classroom instruction and 6-20 weeks on-the job training work-study program. 12 cohorts of 143 participants. Outcomes: 48 veterans and 12 military spouses have been hired and 42 veterans and 11 military spouses are still in the program.
Hiring Our HeroesUS Chamber of Commerce Hiring Our Heroes Corporate Fellowship Program targets transitioning service members for a 12-week apprenticeship program. One of 47 graduates working at Prudential’s headquarters in Newark. Prudential sponsors the program at FT Bliss, TX.
VetNetOur Business Resource Group has offered resume writing, interviewing skills, mentoring and other activities to veterans and military spouses at Ft. Bliss and other programs, to include the local Military Spouse Professional Network.
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