N3 Broadband Migration Customer Workshop

Neil Jackson

N3SP Programme Manager

Domestics

Agenda

Time Session Presentation Speaker

10:00 Registration Coffee All

10:30 Welcome and objectives of the day Neil Jackson

10:40 Migration in context Len Chard

11:15 New broadband product: IPstream Dean Smith

12:15 Lunch All

13:00 Migration strategy Neil Jackson

13:45 N3 Broadband Migration Customer Handbook Martin Liversage

14:00 Coffee All

14:15 Order process and communications to expect Martin Liversage and Dan Devonald

14:45 Q & A Neil Jackson

15:00 Close Neil Jackson

Objectives of the day

The objectives of today are to:

•Provide details of the N3 broadband migration •Present a product overview of IPstream

•Outline the network migration strategy

•Provide an opportunity for questions and answers

•Outline the customer order process

N3 Broadband Migration – Context

Len Chard

NHS CFH

Context for change

• N3 Live for 4 years– New Catalogue Services added– Full Catalogue refresh– Individual site migration activity

• First new technology with mass applicability – Performance and cost improvements

• Unprecedented in life of N3 or NHS Net!– Benefits significant proportion of the estate (c.

12,000 sites)

N3 ADSL Configuration

Local Network

N3 Customer Router

Backup via ISDN

N3 Core Network

DSLNetwork

ISDN

Primary via Fixed Rate Datastream

Datastream CAL

IPstream Central

Primary via IPstream Max

Premium

Re-used :-

• N3 Customer Router• PSTN Line• ISDN

Only the ADSLService is changed

Characteristics of IPstream

• Rate Adaptive – variable bandwidth

• Shared with non NHS, including domestic use

• QoS ‘marked’ but not ‘policed’ end to end

• N3SP currently do not consider it suitable for voice

• More cost effective than Datastream

• Capabilities and performance proven with extended trial

• More resilient than Datastream – Failover capability in ‘core’ through use of ‘BT Central’– Does not use CALs (aggregation points)

• IPstream has upgrade path into 21CN product set

IPstream Trial

• 45 Sites – geographically dispersed*, chosen to represent different aspects of NHS ADSL sites

• Sites migrated using a new PSTN and IPstream service, which would differ from mass migration

• Remote migration was not tested in the trial

• Sites were surveyed before and after the new service for user perception of performance

• In addition speed tests have been done at several sites and probes installed

* Dorset, Leicestershire, Surrey and London

Profile of Trial Sites

• All formerly 1Mb/s ADSL services*

• 29 EMIS LV, 3 EMIS PCS, 5 Vision, 3 iSoft Synergy, 5 Mental Health

• 26 Main GP sites, 14 Branch

• Variety of VPN configurations

* Except 5 Mental Health sites with no previous N3 connection

Customer Perception Feedback

• 45 questionnaires returned (from 40 sites)

- 35 perceived either an ‘improvement’ or ‘no change’

- 5 perceived deterioration *

• 5 questionnaires returned from new sites

- All of them satisfied/extremely satisfied with service

* All were associated with issues not related to IPstream

Network Setup Results

• Maximum Stable Rate (MSR)

• Downstream

• 70% over 6Mb/s

• 100% over 2Mb/s

• Upstream

• 95 % over 800kb/s

• 100% over 400kb/s

Throughput/performance using N3 Speed Tester

Datastream (20 tests) IPstream (252 tests)

Average downstream 500kb/s 2.25Mb/s

Worst downstream 394kb/s 577kb/s (next worst 1.31Mb/s)

Average upstream 223kb/s 640kb/s

Worst upstream 143kb/s 215kb/s (next worst 351kb/s)

Avergae Down Speeds at Trial Sites

0.00

0.50

1.00

1.50

2.00

2.50

3.00

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

Sites

Do

wn

Sp

eed

(M

Bs)

Average Down Speed at Trial Sites

Average down speed at trial sites

Average Up Speed at Trial Sites

0.00

100.00

200.00

300.00

400.00

500.00

600.00

700.00

800.00

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

Sites

Up

Sp

ee

d (

kb

ps

)

Average Up Speed at Trial Sites

Conclusions

• IPstream offers significant benefits• Small possibility that some locations may not benefit• Issues during trial mostly linked to new PSTN or local

configuration• Upgrade main & branches for maximum benefit• Change DNS and web proxy settings for branches into N3

directly • Outstanding questions over mass migration will be validated in

phases 2a and 2b• Trial findings have been reviewed with and accepted by the

GPITC of the BMA

Funding

• NHS sites migration funded

• Locally funded DSL ‘top-ups’ not required

• Locally funded PC upgrades may not be required– Local decision to evaluate

Timeline

1st trial(Phase 1)

November 2007 45 small sitesFeedback on product performance

2nd trial (Phase 2a)

February 2008 38 small sitesTest migration process

Pilot (Phase 2b)

May 2008 200 sitesTest mass migration process

Mass migration(Phase 3)

June 200812 monthsCAL by CAL

Nov

emb

er 0

7

Feb

ruar

y 08

May

08

June

08

New broadband product: IPstream

Dean Smith

N3SP Network Architect

IPstream

• Rate Adaptive broadband service

• Similar to home broadband but N3 utilises the Max Premium or Business variant

• Offers increased upstream bandwidth over residential offering. Up to 832 kb/s

IPstream - Benefits

IPstream is a fast broadband service that has been proven to bring the NHS:

• Consistent 2 Mb/s download and 600 kb/s upload for Faster local applications performance

• Higher Main and Branch speed

• Ability to make the transmission of scanned documents more efficient

• Faster downloads for software downloads/patches

• Improved Internet browsing speed

IPStream Speed

Upstream and Downstream speeds affected by 2 factors

• Line Rate negotiated by the DSL Equipment– Standards based– As the line gets noisier…bandwidth is reduced– Distance and Line Quality affect noise

• Throughput achieved End-to-End– Max Premium is given preferential treatment to Max within

BT Wholesale– Residential throughput affected by congestion within the

Service Provider Network.– N3SP and NHSCFH have control of this factor

Maximum Stable Rate (MSR)

• 10 day ‘settling’ period

• Router and Exchange equipment synchronise

• Variance in speed during this time

• Maximum Stable Rate determined by BT Dynamic Line Management

• Not an upper limit but a benchmark used within BT Wholesale

IPstream: VPNs and VoIP

• N3 VPNs– May need a router upgrade if Cisco1701 – Higher throughput requires more CPU for encryption– Prior to migration, VPN will be enabled over backup circuits

• Voice over IP– Currently not supported for business critical voice services– N3SP continuing to look at solutions

Quality of Service

N3 CustomerRouter

IPstreamLAN

N3 CentralAggregation

Routers

N3 Core Network

N3 QoS Marking & Policing

Preferred toResidential

Full N3 QoSModelApplication Flow

•QoS•N3 Model Implemented on all services•End to End marking will be maintained•Not recognised across IPstream

Core infrastructure

• Two DSL aggregation PoPs

• Each with 622Mb/s central

• Direct DWDM connections to Internet Gateway

• Allows other broadband offerings and other suppliers to be connected in the future

Core Infrastructure

Other BroadBand IPstream

N3 InternetGateway

N3 Core

N3 PoP N3 PoP

DSL Aggregation

Infrastructure

FaradayN3 PoP

ColindaleN3 PoP

DSL Aggregation

Infrastructure

DWDM Ring

Mass migration: Technical

• CAL by CAL migration• No impact to firewall configuration

• 3 Stages– N3SP remote router preparation

• No interruption to service

– Supplier migration to IPstream• Max one hour downtime, backup service maintained

– N3SP remote configuration update • New SIN allocated• No interruption to service (except VPN)

Main and Branch connections

• Main and Branch migrated independently

• N3SP re-build VPN configurations after migration

– May incur downtime

• Optimisation of systems to minimise disruption

Questions?

Lunch

Agenda

Time Session Presentation Speaker

10:00 Registration Coffee All

10:30 Welcome and objectives of the day Neil Jackson

10:40 Migration in context Len Chard

11:15 New broadband product: IPstream Dean Smith

12:15 Lunch All

13:00 Migration strategy Neil Jackson

13:45 N3 Broadband Migration Customer Handbook Martin Liversage

14:00 Coffee All

14:15 Order process and communications to expect Martin Liversage and Dan Devonald

14:45 Q & A Neil Jackson

15:00 Close Neil Jackson

N3 Broadband Migration

Neil Jackson

N3SP Programme Manager

Broadband Migration

21CN? LLU?

Mar ‘04Original 7 year

contract agreement

Catalogue services provided on 3 years terms

Now3 years on

service contract renewal

DataStream IP Stream

Allows customers access to new

technology developments

Allows NHSCFH to accessbest commercial terms &

best value for NHS

The future?

Today’smigration -a stepping

stone for futuretechnology

development

Scope - Connections Being Migrated

• All Datastream connections– For identified catalogue services

– Mass migration

• Exclusions – Community of Interest Networks (CoINs)

– Kingston-Upon-Hull

New Catalogue Services

N3-2-52IPstream primary

+ 128kb/s ISDN backup line

N3-2-53IPstream primary

+ 256kb/s ISDN backup lines

N3-2-54

N3-2-56

2Mb/s Private Circuit primary+ IPstream backup

10Mb/s Ethernet primary+ IPstream backup

Catalogue Services

N3-2-52N3-2-1, N3-2-2, N3-2-10, N3-2-18,

N3-2-19, N3-2-21, N3-2-22

N3-2-53 N3-2-11, N3-2-23, N3-3-1

N3-2-54

N3-2-56

N3-2-3, N3-2-4, N3-2-12, N3-2-13, N3-2-24, N3-2-25, N3-3-2

New service

Migration numbers

Catalogue Service VolumeN3-3-1 3N3-2-2 1

N3-2-10 1860N3-2-11 7136N3-2-12 661N3-2-13 629N3-2-18 1N3-2-19 306N3-2-21 31N3-2-22 82N3-2-23 220N3-2-24 60N3-2-25 61

Datastream Catalogue Services

• No new Datastream orders will be delivered

• Immediate DSL requirements will be delivered with IPstream

Other services

• Non DSL services not in scope for mass migration

Mass Migration strategy

• Datastream connections

– CAL by CAL

– No impact to firewalls

– Remote process

– Re-use equipment (in most cases)

– Seamless

– Limited downtime

Special Considerations

• Bespoke

• Load Balanced

• Out of Limits

Mass Migration Implementation

Migration Manager places IPstream order in N3 CRM

N3SP email the Migration Manager to confirm the order

has been received

N3SP begin processing the order CAL by CAL

N3SP email the Migration Manager to advise of the date

of migration

The migration to IPstream takes place – 3 stages

1. N3SP remote router preparation • No interruption to service

2. Supplier migration to IPstream• Max one hour downtime, backup

service maintained3. N3SP remote configuration updated

• New SIN allocated• No interruption to service (except

VPN)

Mass Migration Implementation

Migration Manager places IPstream order in N3 CRM

N3SP email the Migration Manager to confirm the order

has been received

N3SP begin processing the order CAL by CAL

N3SP email the Migration Manager to advise of the date

of migration

The migration to IPstream takes place – 3 stages

N3SP will email the Migration Manager to confirm the migration has been completed – returned

SRC required

VPN migration strategy

• Migrated independently

• Remote reconfiguration work required

PC + DSL Strategy

• PC + DSL

– Part of mass migration

Questions?

Customer Migration Handbook

Martin Liversage

N3SP Client Engagement Team

Migration Handbook

Roles explained

Responsible for the Migration projectPlacing Orders on CRMPrimary contact for day to day updates as

required

Migration Manager

As above when required

Deputy Migration Manager

Responsible for cascading any Migration updates and messages to the wider PCT/ Trust community

Communications Manager

Please update the N3SP Helpdesk on 0800 085 0503 option 3 if these details change, they are how we will contact you about the migrations

Customer Migration Handbook

Background

Reasons for New Technology

Which Services are included

CoINs

Kingston Upon Hull

Self Funding Customers

Customer Migration Handbook

Background

Product

Results of the trialDescription and benefits

What speeds can be expectedIPstream and other N3 productsTechnology and infrastructure

Customer Migration Handbook

Background

Product

Migration Strategy

Funding policyTimescales

How it will happenThe impact of the change

Customer Migration Handbook

Background

Product

Migration Strategy

Step by step guide

End to end process will be explained in detail after the break

Customer Migration Handbook

Background

Product

Migration Strategy

Step by step guide

Communications

Implementation timescales

Project Updates

How to contact N3SP

Customer Migration Handbook

Background

Product

Migration Strategy

Step by step guide

Communications

Letter Template

Coffee break….

Followed with Step by Step guide and demo of order process – live!

Step by step guide

The Migration Manager attends an N3 Customer Migration Workshop

The Migration Manager receives an email from N3SP directing them to the N3

Broadband Migration Customer Handbook and prompting them to log on to the N3

CRM

The Migration Manager logs into the N3 CRM and for each site, choose one of the

following options:

•Agree proposed service•Cease current service•Not responsible for this site

N3SP email the Migration Manager to confirm the order has been received

N3SP begin processing the order as per the Migration Strategy

N3SP email the Migration Manager to advise of the date of migration

The migration to IPstream takes place

N3SP email the Migration Manager to confirm the migration has been

completed

The Migration Manager will be required to return a Service Readiness Certificate within 10 working days to confirm the

service is working as expected

CRM – Decision required

CRM – Decision made

Questions?

Review and Close

Neil Jackson

N3SP Programme Manager

What we need you to do…

• Please make the decisions needed

• If some orders will be delayed; tell us

• If you have any queries or concerns – get in touch!

Migrations Process Incentive

Balloon Trip

Two prizes, each prize for two people

- Bristol International Festival, Saturday August 9th (southern-based workshop)

- Northampton Festival, Friday 15th August (northern-based workshops)

Criteria

Workshop attendees only will be eligible for the draw, although prize may be transferred

All orders (as allocated by CRM) to be placed by the 31st March 2008

Winners will be notified by 30th April 2008

Decision of N3SP final * in the event of circumstances beyond N3SPs control, N3SP retain the right to offer a prize of alternative value

More information

Website: www.n3.nhs.uk/broadbandmigration

N3SP Helpdesk

0800 085 0503

Option 3

The objectives of today were to:

Provide details of the N3 broadband migration Present a product overview of IPstream

Outline the network migration strategy

Provide an opportunity for questions and answers

Outline the customer order process

Review

Thank you for your time today