n-able report manager 4.3 -- patch management just got easier
TRANSCRIPT
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Report Manager 4.3 SP1Patch management just got easier
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Presented By
© 2015 N-able Technologies, Inc. All rights reserved.
Ali MahmoudProduct Marketing
@alimahmoud_
Karen RecoskieProduct Manager
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The importance of reporting
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Improve Customer Satisfaction
• Show customers what you are doing and help them rationalize their IT spend
• Be your customer’s go-to IT relationship
• Increase repeat business
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Reporting is your foot in the door
• Learn about reactive customers network
• Build trust through free basic reporting
• Build Recurring Revenue by upselling Backup/AV/Patch for unprotected nodes
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Why isn’t everyone using reporting?
• Many IT providers do not provide their customer reports citing high cost and effort as the reason
• Others prefer in-person visits which is costly and hard to scale
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How Reporting Works
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N-central® provides diagnostic reports
© 2015 N-able Technologies, Inc. All rights reserved.
Diagnostic ReportsRemote Monitoring DataAsset data plus
AV, Patch, Backup, etc
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Report manager provides diagnostic and business reports
© 2015 N-able Technologies, Inc. All rights reserved.
SQL Database Automatic ReportsRMM DataAsset, AV, Patch, Backup,
Mobile, Help Desk, etc
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#1 – Executive Summary Report
Scorecard report showing the business value of the services you have delivered
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Study Your Own Performance And Improve
Help Desk & Ticketing
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Remote Desktop Support
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Show Your Customers The Work You Do
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AV Status Patch Status
Backup Status and more…
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The best way to send branded IT reports to your customers
© 2015 N-able Technologies, Inc. All rights reserved.
Report Manager
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Report Manager 4.2AV & Storagecraft®
Asset Change report Historical reportingService Dashboard
Report Manager 4.3 Help Desk ManagerCustomer BrandingWindows 2012 R2
Report Manager 4.3 SP1Patch report updatesGoogle Chrome supportMS SQL Server 2014
Brief history on Report Manager
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Dec 2013 May 2014 Dec 20142006
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What’s new in Report Manager?
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Report Manager 4.3 SP1Patch management just got easier
© 2015 N-able Technologies, Inc. All rights reserved.
Updates – Patch Status
New!! – Patch Approval & InstallUpdates – Executive Summary
New!! – Patch Details
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Demo: New Report Filters
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Executive Summary Report
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© 2015 N-able Technologies, Inc. All rights reserved.
Patch Status
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Patch Details
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Patch Approval & Installation Comparison
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Newly Supported Environments
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Google™ Chrome
SQL Server® 2014
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Automation Manager
Help Desk Manager
ReportManager
Remote Control
Manager
SecurityManager
Backup Manager
Patch Manager
Audit Manager
Mobile Manager
N-central RMMAn MSP’s complete toolkit
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© 2014 N-able Technologies, Inc. All rights reserved.
Start your Free Trial
Report ManagerRemote Management Made Simple
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Legal Information
The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.
© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.