myguest training guide - bookingcenter pmsfiles.bookingcenter.com/myguesttrainingguide.pdf ·...
TRANSCRIPT
MyGuestÔfromBookingCenter,TrainingManual 1
MyGuest Training Guide LaunchingMyGuest.......................................................................................................................................2
CheckSettings...............................................................................................................................................3
RequestsScreen............................................................................................................................................5
HandlingRequests.........................................................................................................................................8
CompleteRequests.....................................................................................................................................12
SEARCHforaRequest.................................................................................................................................13
AddARequestAsStaffMember.................................................................................................................14
Support........................................................................................................................................................16
MyGuestÔfromBookingCenter,TrainingManual 2
LaunchingMyGuestMakesuretodownloadfromtheAppleStoreonanyiOSdevice(iPhone,iPod,oriPad)theappcalled"BookingCenter".
GotoyouriOSdeviceandpresstheBookingCentericononthedesktop
Step1:LoginA:YourBookingCenterUserID
B:YourBookingCenterUserpassword
AB
MyGuestÔfromBookingCenter,TrainingManual 3
CheckSettingsA:PressSettingsButton
B:MakeSureYourDepartmentSettingsAreOn(Green).Thisisforyournotificationsofnewrequests
A
MyGuestÔfromBookingCenter,TrainingManual 4
C:YouMUSTpresstheDONEbutton(topright)toSAVEsettings.
MyGuestÔfromBookingCenter,TrainingManual 5
RequestsScreenA:Touchbuttonnumber2fromthetop.
RequestsScreenThisistheRequestsScreen.Allrequestsarelistedhere.Youarenowreadytoreceiverequests.
A
A
MyGuestÔfromBookingCenter,TrainingManual 6
A.ColorsforOPENrequests:BLUECOLOR=thisisanewrequest
WHITECOLOR=thisrequestisbeingprocessed
REDCOLOR=30minuteshaspassedandthisrequestneedsattention
B.AnewrequestforYOURdepartmentwillshowaNotificationlikethis:
MyGuestÔfromBookingCenter,TrainingManual 7
PresstheViewbuttontoseetheRequestDetailsscreen.OR,presstheCancelbuttontoreturntotheRequestsScreen.YoucanpressonanyrequeststoseetheRequestDetailsscreen.
Department
Guestname
Roomnumber
Typeofrequest
MyGuestÔfromBookingCenter,TrainingManual 8
C.RequestDetailsscreen:
HandlingRequestsEachnewrequestmustbehandledontheiPad.GototheREQUESTSscreen(highlightedbelow)
Step1–ViewtherequestPresstheViewbuttonorpressonthecoloredrow.
Department&Typeofrequest
Guestname&RoomNumber
Therequestandanynotesfromguest
Commentsyoucantypebacktotheguest
Setthe*statusoftherequestbypressingheretoselect
Assigntherequesttostaffmember(optional)
Press‘StaffOnlyNotes’totypeinternalnotesfortherequest
MyGuestÔfromBookingCenter,TrainingManual 9
Step2–SettherequesttoPROCESSINGYoumustcompletestepsAtoDonthispageandnextpage.
A
BC
D
MyGuestÔfromBookingCenter,TrainingManual 10
A.Ifyouwishtotypecommentsfortheguest,dothatfirst.-TouchpositionAbelowandstarttyping.
Note:WhenyouarefinishedtypingontheiPadkeyboardyoucanpressthisbuttontohideit.
B.Thensetthe‘requeststatus’toPROCESSING.-TouchpositionBandselectPROCESSING
C.Youcanassigntherequesttoastaffmemberifyouwish.-TouchpositionCandselectStaffMember
D.YouMUSTthenpressSAVEbutton.-Thiswillsendemailtotheguesttoletthemknowtheirrequestisprocessing
MyGuestÔfromBookingCenter,TrainingManual 11
E.ReturntotheRequestsscreen.
-YourrequestwillturnWHITEcolorforPROCESSING.ItwillstayhereinOPENrequestsuntilitiscompleted.
MyGuestÔfromBookingCenter,TrainingManual 12
CompleteRequestsA-Whenyourrequesthasbeenfulfilled,youcansettherequesttoCOMPLETED.ThiswillmovetherequestintotheCOMPLETEDtab.
C–YourrequestisnowsenttotheCOMPLETEDtab
A
MyGuestÔfromBookingCenter,TrainingManual 13
SEARCHforaRequestA-OntheRequestsscreenpresstheSEARCHboxandtypeinaguestname,issuetype,IDnumberorroomnumberetc.
Note:WhenyouarefinishedtypingontheiPadkeyboardyoucanpressthisbuttontohideit.
A
MyGuestÔfromBookingCenter,TrainingManual 14
B–Whenyouarefinishedsearching,canpressonthesearchboxtoREMOVEyourtext.
Thebuttonbelowwillremovetextonceyouhavepressedonthesearchbox.
AddARequestAsStaffMemberIfaguestsrequestssomethingbyphoneORyoureceivetherequestfromaPBXorstaffmember,youcanaddtherequestyourself.
MyGuestÔfromBookingCenter,TrainingManual 15
Step1:Pressthebutton“AddRequestAsStaffMember”
Step2:Selectwhichtypeofrequesttoadd
Pressthegreenbutton.Forexample,toaddarequestforitemspressthisbutton.
Step3:CompletetheformLeaveNameandEmailblank.DON’T type anything for name or email.Thesystemwillknowwhoisusingit.
MyGuestÔfromBookingCenter,TrainingManual 16
A–CompletetheformandpressPLACEREQUESTbutton.
YourrequestwillbesenttotheRequestsscreenreadyforprocessing.ItwillbecolorBLUEfornewandwillbereadyforprocessing.
Support24x7SupportisaccessibleviatheSupportCenter(http://support.bookingcenter.com)whereyoucan'SubmitaTicket'totrackissuesyouhaveraised-withtheiranswers.Andyoucan'ViewTickets'you'vealreadycreated,andopenorreviewthoseticketsthatare'closed'.Orphone:+1-707-874-3922ext.202.TheSupportAreaismanaged24hoursaday.
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