myfloridamarketplace myfloridamarketplace user meeting may 25, 2004
TRANSCRIPT
MyFloridaMarketPlace
MyFloridaMarketPlace User Meeting
May 25, 2004
Page - 2
Agenda
Welcome / Introduction
Update on MyFloridaMarketPlace Performance
Update on 5.2 Release
Update on Billing and Collection Processes
F&A Working Group Meeting on Wednesday, May 26th
Update on Agency OAT Approach
Open Discussion Time
Page - 3
Agenda
Welcome / Introduction
Update on MyFloridaMarketPlace Performance
Update on 5.2 Release
Update on Billing and Collection Processes
F&A Working Group Meeting on Wednesday, May 26th
Update on Agency OAT Approach
Open Discussion Time
Page - 4
Update on MyFloridaMarketPlace Performance
Background: Week of May 10th: Observed performance degradation- have been working diligently
since then to isolate the issue Escalated to Ariba, SUN, and Oracle for investigation into potential software / hardware /
configuration issues Pulled in a network of experts to assist with problem isolation Continued monitoring, testing activities, and research into potential causes of the
problem
Current Status: Project team isolated the point at which the performance problems began. In order to
allow for isolation of the issue, the application was recovered to the state that it was in on May 3rd. This code was taken out of Production over the weekend, and the team conducted significant testing and monitoring. Specific code removed included:
Statistical Sampling (currently used by DMS and DFS)
Duplicate Invoice Number Validation
Code related to mixed status transactions (caused when FLAIR goes down)
Rounding for split accounting on odd amounts Monitoring and testing activities indicate return to normal operations User feedback confirms the stabilization in performance level
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Update on MyFloridaMarketPlace Performance
Next Steps: Investigate the code and configuration changes that appear to have caused
the issue, and migrate each component back into the system once it is refined
Continue to monitor system activity to document trends in user performance levels
Continue to reach out to users to understand status of system performance from user perspective
Page - 6
Agenda
Welcome / Introduction
Update on MyFloridaMarketPlace Performance
Update on 5.2 Release
Update on Billing and Collection Processes
F&A Working Group Meeting on Wednesday, May 26th
Update on Agency OAT Approach
Open Discussion Time
Page - 7
Update on 5.2 Release
The 5.2 release is currently on hold. Current performance monitoring and testing activities will continue to be the focus.
The MyFloridaMarketPlace team will provide updates to the Agency Liaisons about timing for incorporating additional functionality, including the 5.2 release modifications.
Page - 8
Agenda
Welcome / Introduction
Update on MyFloridaMarketPlace Performance
Update on 5.2 Release
Update on Billing and Collection Processes
F&A Working Group Meeting on Wednesday, May 26th
Update on Agency OAT Approach
Open Discussion Time
Page - 9
Transaction Fee Dispute Process
Transaction Fee Dispute Process
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esk
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Pur
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Dire
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Des
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Sta
teP
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endo
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State PurchasingDirector reviews the
transaction fee disputeand provides a decisionto the agency and CSD
CSD notifiesvendor of
transaction feedispute decision
Vendor
Vendors submitsdispute form via
email to theCustomer Service
Desk
Customer Service DeskPersonnel
Vendorcompletes
dispute formincluding
justification ofdispute
Agency PurchasingDirector or Designee
Customer Service Deskidentifies the agency in
which the disputedtransaction wascompleted by
Agency PurchasingDirector or Designee
reviews the transactionfee dispute and
responds to the CSDwithin 72 hours with
decisionAgency Purchasing
Director
State Purchasing Director
If the PurchasingDirector is unable toreach a decision, the
State PurchasingDirector will assist.
No
Decisionreached?
Yes
Customer Service DeskPersonnel
Vendor
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Transaction Fee Dispute Process
Beginning June 1, 2004, vendors may dispute a transaction fee that they were assessed through MyFloridaMarketPlace. The following defines the steps to initiate and resolve a dispute:
1. The vendor will complete the Transaction Fee Dispute Form (PUR 4357) summarizing the transaction fee dispute request including justification. The Transaction Fee Dispute Form will be located on the Billing & Collections system and on the MyFloridaMarketPlace portal at http://marketplace.myflorida.com under ‘Transaction Fee Reporting.’
2. The vendor will submit the form for consideration via email to the Customer Service Desk at [email protected].
3. The Customer Service Desk will review the dispute form and will identify the agency that purchased the goods or services in question and will forward the dispute form to the Agency’s Purchasing Director or designee for review.
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Transaction Fee Dispute Process
4. The Agency Purchasing Director or designee will respond to the CSD within 72 hours either granting, denying, or requesting additional information regarding the transaction fee dispute request.
5. The Agency Purchasing Director or designee reaches a decision, the updated Transaction Fee Dispute Form will be returned via email to the Customer Service Desk at [email protected].
6. The CSD will inform the vendor of the decision and complete any updates to transaction as necessary.
7. If the Agency Purchasing Director is unable to reach a decision regarding a dispute, the Agency Purchasing Director may request assistance from the State Purchasing Director in reaching a decision regarding a transaction fee dispute.
8. If the vendor disagrees with the agency’s decision regarding fee eligibility, the vendor’s dispute will be escalated to the State Purchasing Director for final consideration and ruling.
Page - 12
Agenda
Welcome / Introduction
Update on MyFloridaMarketPlace Performance
Update on 5.2 Release
Update on Billing and Collection Processes
F&A Working Group Meeting on Wednesday, May 26th
Update on Agency OAT Approach
Open Discussion Time
Page - 13
Agenda
Welcome / Introduction
Update on MyFloridaMarketPlace Performance
Update on 5.2 Release
Update on Billing and Collection Processes
F&A Working Group Meeting on Wednesday, May 26th
Update on Agency OAT Approach
Open Discussion Time
Page - 14
Update on Agency OAT Approach
The project team will continue to schedule sessions for those agencies yet to complete Operational Acceptance Testing (OAT)
Since the 5/11 meeting, we have received confirmation from HSMV, FDLE, and DBPR on preferred OAT dates
Participating in OAT will help to ensure that agency requests are heard and prioritized as soon as possible
Please work with your Project Team Liaison to schedule your OAT date
Page - 15
Agenda
Welcome / Introduction
Update on MyFloridaMarketPlace Performance
Update on 5.2 Release
Update on Billing and Collection Processes
F&A Working Group Meeting on Wednesday, May 26th
Update on Agency OAT Approach
Open Discussion Time