myfloridamarketplace myfloridamarketplace user meeting may 25, 2004

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  • MyFloridaMarketPlaceMyFloridaMarketPlace User Meeting

    May 25, 2004

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Agenda Welcome / IntroductionUpdate on MyFloridaMarketPlace PerformanceUpdate on 5.2 ReleaseUpdate on Billing and Collection Processes F&A Working Group Meeting on Wednesday, May 26th Update on Agency OAT ApproachOpen Discussion Time

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Agenda Welcome / IntroductionUpdate on MyFloridaMarketPlace PerformanceUpdate on 5.2 ReleaseUpdate on Billing and Collection Processes F&A Working Group Meeting on Wednesday, May 26th Update on Agency OAT ApproachOpen Discussion Time

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Update on MyFloridaMarketPlace PerformanceBackground:Week of May 10th: Observed performance degradation- have been working diligently since then to isolate the issueEscalated to Ariba, SUN, and Oracle for investigation into potential software / hardware / configuration issuesPulled in a network of experts to assist with problem isolationContinued monitoring, testing activities, and research into potential causes of the problem

    Current Status:Project team isolated the point at which the performance problems began. In order to allow for isolation of the issue, the application was recovered to the state that it was in on May 3rd. This code was taken out of Production over the weekend, and the team conducted significant testing and monitoring. Specific code removed included:Statistical Sampling (currently used by DMS and DFS)Duplicate Invoice Number ValidationCode related to mixed status transactions (caused when FLAIR goes down)Rounding for split accounting on odd amountsMonitoring and testing activities indicate return to normal operationsUser feedback confirms the stabilization in performance level

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Update on MyFloridaMarketPlace PerformanceNext Steps:Investigate the code and configuration changes that appear to have caused the issue, and migrate each component back into the system once it is refined

    Continue to monitor system activity to document trends in user performance levels

    Continue to reach out to users to understand status of system performance from user perspective

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Agenda Welcome / IntroductionUpdate on MyFloridaMarketPlace PerformanceUpdate on 5.2 ReleaseUpdate on Billing and Collection Processes F&A Working Group Meeting on Wednesday, May 26th Update on Agency OAT ApproachOpen Discussion Time

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Update on 5.2 ReleaseThe 5.2 release is currently on hold. Current performance monitoring and testing activities will continue to be the focus.

    The MyFloridaMarketPlace team will provide updates to the Agency Liaisons about timing for incorporating additional functionality, including the 5.2 release modifications.

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Agenda Welcome / IntroductionUpdate on MyFloridaMarketPlace PerformanceUpdate on 5.2 ReleaseUpdate on Billing and Collection Processes F&A Working Group Meeting on Wednesday, May 26th Update on Agency OAT ApproachOpen Discussion Time

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Transaction Fee Dispute Process

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

    Person 1

    Transaction Fee Dispute Process

    State Purchasing Director

    Vendor

    Agency Purchasing Director or Designee

    Vendor

    Vendors submits dispute form via email to the Customer Service Desk

    Vendor completes dispute form including justification of dispute

    State Purchasing Director reviews the transaction fee dispute and provides a decision to the agency and CSD

    CSD notifies vendor of transaction fee dispute decision

    Customer Service Desk Personnel

    Agency Purchasing Director or Designee

    Decision reached?

    Yes

    Customer Service Desk Personnel

    Vendor

    Customer Service Desk

    State Purchasing Director

    If the Purchasing Director is unable to reach a decision, the State Purchasing Director will assist.

    Customer Service Desk identifies the agency in which the disputed transaction was completed by

    Agency Purchasing Director or Designee reviews the transaction fee dispute and responds to the CSD within 72 hours with decision

    No

    Agency Purchasing Director

  • Transaction Fee Dispute ProcessBeginning June 1, 2004, vendors may dispute a transaction fee that they were assessed through MyFloridaMarketPlace. The following defines the steps to initiate and resolve a dispute:

    The vendor will complete the Transaction Fee Dispute Form (PUR 4357) summarizing the transaction fee dispute request including justification. The Transaction Fee Dispute Form will be located on the Billing & Collections system and on the MyFloridaMarketPlace portal at http://marketplace.myflorida.com under Transaction Fee Reporting. The vendor will submit the form for consideration via email to the Customer Service Desk at [email protected] Customer Service Desk will review the dispute form and will identify the agency that purchased the goods or services in question and will forward the dispute form to the Agencys Purchasing Director or designee for review.

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Transaction Fee Dispute ProcessThe Agency Purchasing Director or designee will respond to the CSD within 72 hours either granting, denying, or requesting additional information regarding the transaction fee dispute request.The Agency Purchasing Director or designee reaches a decision, the updated Transaction Fee Dispute Form will be returned via email to the Customer Service Desk at [email protected] The CSD will inform the vendor of the decision and complete any updates to transaction as necessary.If the Agency Purchasing Director is unable to reach a decision regarding a dispute, the Agency Purchasing Director may request assistance from the State Purchasing Director in reaching a decision regarding a transaction fee dispute.If the vendor disagrees with the agencys decision regarding fee eligibility, the vendors dispute will be escalated to the State Purchasing Director for final consideration and ruling.

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Agenda Welcome / IntroductionUpdate on MyFloridaMarketPlace PerformanceUpdate on 5.2 ReleaseUpdate on Billing and Collection Processes F&A Working Group Meeting on Wednesday, May 26th Update on Agency OAT ApproachOpen Discussion Time

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Agenda Welcome / IntroductionUpdate on MyFloridaMarketPlace PerformanceUpdate on 5.2 ReleaseUpdate on Billing and Collection Processes F&A Working Group Meeting on Wednesday, May 26th Update on Agency OAT ApproachOpen Discussion Time

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Update on Agency OAT ApproachThe project team will continue to schedule sessions for those agencies yet to complete Operational Acceptance Testing (OAT)

    Since the 5/11 meeting, we have received confirmation from HSMV, FDLE, and DBPR on preferred OAT dates

    Participating in OAT will help to ensure that agency requests are heard and prioritized as soon as possible

    Please work with your Project Team Liaison to schedule your OAT date

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.

  • Agenda Welcome / IntroductionUpdate on MyFloridaMarketPlace PerformanceUpdate on 5.2 ReleaseUpdate on Billing and Collection Processes F&A Working Group Meeting on Wednesday, May 26th Update on Agency OAT ApproachOpen Discussion Time

    This information is proprietary and confidential to Accenture LLP. 2002. All rights reserved.