myfloridamarketplace customer round table (crt) meeting · annual vendor inactivation •on nov....

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Feb. 7, 2019 MyFloridaMarketPlace Customer Round Table (CRT) Meeting

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Page 1: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Feb. 7, 2019

MyFloridaMarketPlace

Customer Round Table (CRT)

Meeting

Page 2: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Agenda

• DMS Staff Changes

• Updates Since Last CRT

• FLAIR Gap

• Coming Soon

• Training Updates

• Open Forum

Page 3: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Agenda

• DMS Staff Changes

• Updates Since Last CRT

• FLAIR Gap

• Coming Soon

• Training Updates

• Open Forum

Page 4: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

DMS Staff Changes

• Betsy Chance

Operational Lead

• Jillian Green

Buyer Specialist

• Ashley Balkcom

Sourcing and Analysis

Specialist

• Hue Reynolds

Technical Lead

• Tyler Brown

System Project Specialist

(Vendor Liaison)

• Rebecca Livingston

System Project Specialist

TechnicalOperations

MFMP Team

Page 5: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Agenda

• DMS Staff Changes

• Updates Since Last CRT

• FLAIR Gap

• Coming Soon

• Training Updates

• Open Forum

Page 6: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Annual Customer Survey

• Survey results concluded that overall customer

satisfaction is 96.94 percent

Thank you to those who participated!

Page 7: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Utilization Updates

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Purchase Orderand Contract

Invoice Catalog ReceivingGoods in MFMP

eQuote

MFMP Agency Utilization Outcomes

Goal Average Utilization

• Check out our Utilization Support Webpage and notify us if

your agency is interested in utilization support

• Second quarter scorecard is available on the MFMP website

Page 8: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State
Page 9: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Catalog Update

• Sabre Communications

Corporation

• Freedom Communication

Technologies

• RELM Wireless

Corporation

• Casio

• Kyocera

• ThreeZ

• (Disposable Paper)

• McKesson

• (Medical Supplies)

Punchout CatalogsLine Item

Page 10: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Agency Account Cleanup

Sept. 27, 2018 Visit your agency’s

folder on Secure

Reports titled

“Customer_

Account_CleanUp”

Transactions

associated with

inactivated

accounts are

accessible via

system searches,

Secure Reports,

and Analysis

reports

Agency customer

accounts were

inactivated that had

expired passwords

and had not logged

into MFMP since

July 1, 2013

Page 11: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State
Page 12: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Annual Vendor Inactivation

• On Nov. 15, 2018, MFMP inactivated 12,092

vendors not actively doing business with the

State of Florida

• Vendors that met at least one of the following

criteria since July 1, 2016, were not inactivated:

Received a

payment

through FLAIR

Received an

MFMP purchase

order

Valid OSD

Certified Business

Enterprise

certificate on file

Logged into the

Vendor

Information

Portal (VIP) or

MFMP Sourcing

Page 14: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Agenda

• DMS Staff Changes

• Updates Since Last CRT

• FLAIR Gap

• Coming Soon

• Training Updates

• Open Forum

Page 15: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

FLAIR Gap Outreach

31

October

Began Identifies

Potential gaps

between FLAIR

payments and

MFMP transaction

fees billed/reported

in VIP

Communicate

Work with vendors

to collect any

additional fees not

previously paid

Page 16: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Agenda

• DMS Staff Changes

• Updates Since Last CRT

• FLAIR Gap

• Coming Soon

• Training Updates

• Open Forum

Page 17: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Commodity Codes Update

• MFMP plans to update the commodity code list

based on United Nations Standard Products and

Services Codes (UNSPSC v21) released in late

2018

• For more information on this process, visit our

Commodity Code page on the DMS Website

Page 18: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Upcoming Workflow Analysis

Criteria used for analysis

• Purchasing unit indicator (PUI)

• Object code• Commodity code

• Dollar amount

Requisition

cycle time

Invoice

cycle time

Number of

requisition

approvers

Number of

invoice

approvers

For the following areas of focus

Page 19: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Agenda

• DMS Staff Changes

• Updates Since Last CRT

• FLAIR Gap

• Coming Soon

• Training Updates

• Open Forum

Page 20: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Statewide Training

• Ft. Lauderdale

– Feb. 18 - 19

– Workshops/Seminars are filling up

• Northeast Florida

– Spring 2019

Page 21: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State
Page 22: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Agenda

• DMS Staff Changes

• Updates Since Last CRT

• FLAIR Gap

• Coming Soon

• Training Updates

• Open Forum

Page 23: MyFloridaMarketPlace Customer Round Table (CRT) Meeting · Annual Vendor Inactivation •On Nov. 15, 2018, MFMP inactivated 12,092 vendors not actively doing business with the State

Open Forum

Feedback