my work at king's college london estates & facilities communications
TRANSCRIPT
PUBLIC EXHIBITIONS AND CONSULTATIONS MATERIAL
I worked with architects, project managers,
planning consultants, corporate design, press
office and graphic designer to produce foam
boards, newspaper advertisement, flyers,
posters and banners, Q&A and feedback form. I
also created an online exhibition with a voting
and feedback mechanism.
FACILITIES/BUILDING COLLATERAL
I worked with project and facilities managers
and related stakeholders (IT, AV, room booking,
catering, faculty and student services) and
graphic designer to produce building maps and
guides for building users, and a simple, door
handle hanging guide for room air and
temperature comfort.
I worked with HR, Head of Residences,
Press Office and Internal Comms to
create this consultation document and a
suite of documents to explain the
changes to staff. I did the same for the
Security guarding outsourcing
consultation.
AWARDS SUBMISSIONS
I produced award entries by checking
award criteria, searching out facts and
figures, quotes and photos to
demonstrate the team’s work, and
organised the text around the criteria.
CASE STUDY + AWARDS SUBMISSION
I gathered facts and challenged ideas to
support this review, editing and
collaborating with partner organisation
and public relations supplier. Tracked
usage through follow-on stories and
awards.
The challenge was to explain this extremely
complex programme of work simply, but to
convey the complexity so the client would
understand the amount of planning and work
involved and therefore not attempt to make
changes to the works after agreement was
reached. This required extensive liaison with
multiple stakeholders in the project.
This was part of a multi-channel
communication activity that included
dedicated web pages with team and contact
information, tips on packing and what to do,
testimonials, and news and updates. I also
used suppliers to create a ‘flick’ booklet that
explained the programme briefly and pointed
to the web pages.
FACILITIES POSTERS
I implemented standard College
templates for notices and commissioned
dedicated templates to communicate
work taking place and potential
disruption.
I created this guide and trained Service
Desk and project managers to use these
templates.
HOARDINGS
As part of the poster design process, I
worked with a designer to create larger
scale posters for use as hoardings where
larger projects were taking place behind
hoardings.
In this case I sourced historic information
and photos from Archive, and renderings
and finishes from Architects.
IMPLEMENTATION
I worked with Service
Desk Manager to ensure
the behind the scenes
processes were thought
through and sought
advice on how to manage
the account.
I sought to enhance and
protect our brand and
help our staff feel
comfortable by making
our objectives clear, give
examples what NOT to
post, and how to handle
abuse.
I worked with Corporate
Design to create the
homepage and avatar –
the first directorate in the
College to do so and
setting the standard.
STAKEHOLDER MANAGEMENT
I introduced stakeholder management with this tool for
identifying stakeholders and their needs or our
requirements for them.
This was used in local projects as well as collaborations
such as Science Gallery London at King’s.
I created a simplified version for smaller projects.
I used a similar template in Ministry of Justice
Procurement.