My Process

ICX Customer Flow & Timeline

Why Customer Flow ?

1.Define the most smooth method of a complete process

2.Aligned with my Supply to ensure Demand fulfilling

3.Ensure the proper Delivery to all participated stakeholders

4.Clear Understanding of the Product Value Propositions

Who is the participants to make my Customer flow implemented ?

TN Taker (Company)

TN Manager(Hosting Entity)

EP Manager(Sending Entity)

EP (The Intern)

My Customer Flow

HOW?!!!

Stranger

Research according to your Supply & resources for

potential TN taker- Identify what information

you need to learn about your prospect

- Identify how you can get this info

- Compile, Organize and Analyze information

Research

- Think of your value proposition and how it can be presented to the

IN Need of this value proposition Companies in

my market- Create your prospect list

according to value proposition per company

Storming

- According to your resources and

product segment you market into

feasibility levels to buy my products

LEAD Segment

- Prepare your tools and conclusion in your

proposal - Approach the company

for product presenting according to their value propositions and needs

Market Approach

SO how I can plan KPIs for this process ?

Match

- After signing the contract

- Review the JD with the partner in order to know how this JD can have an added

value for any EP

JD informing

- Upload all your TN data on OP

- Make your TN data understandable and

attractive - Set all the

expectation for the viewers

Open OP

- Tackling all the matching online

channels to promote your TN according to the profile needed - Tackle your CY partners for giving them info about

your new TN

Promotion

- Track your applications on EXPA

- Make your applicants up to date about the

selection process timeline

- Inform the results to your applicants

OP Up to date

EP Matched

TN manager

Approves

EP Manager Approves

EP should Assign his

AN

Accept the

Applicant

After interviews

Contact the EP

Contact the SE

HE Approval

Delivery

- Communicate with the EP & the TN taker about the

approval process completion

- Communicate with the SE about the full details of

the TN (SD, Logistics, Delivery method, Etc)

Communicate

- Ensure all the TN elements informed about

the specific needs from your side

- Ensure that all the TN elements agreed on the

expectation settings

Set Expectation

- Communication for the Flight, Visa process,

Legalities, Accommodation to ensure proper and smooth delivery

Logistical Preparation

- Prepare the IPS - Inform the inter of the

activities will be hosted by AIESEC

- Communicate with the Intern about what he/she

needs from the international XP

AIESEC Orientation

My Timeline

TN C

ontra

ct Si

gn

TN O

pen

on

EXPA

TN P

rom

otion

DDL o

f Pr

omoti

on

Shor

t listi

ngAp

plica

nts

inte

rvie

ws

Appl

icant

Ac

cept

ed

EP M

atch

ed

Real

izatio

n Pr

epar

ation

24 Hours 2 Weeks 1 Week

What to take care about ?

Full Honesty with all stakeholders

Clear Expectation setting with the

stakeholder

Process timeline DDLs

Promotion in the wrong segments

Legalities & Logistics

preparation

Process Documentation

Questions ?