my leader ship
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Great LeadersLive with integrity, lead by exampledevelop a winning strategy or “big idea”build a great management teaminspire employees to greatnesscreate a flexible, responsive organizationuse reinforcing management systems
Great Leaderspassionate about what they dolove to talk about ithigh energyclarity of thinkingcommunicate to diverse audiencework through people (empowering)
LEADERSHIPThe Trust Factor in LeadershipThe Trust Factor in Leadership
Question: How does a trust-oriented leader differ from a Machiavellian-oriented leader?
Question: Which is more Which is more important, our actions or our important, our actions or our words?words?
Question: How concerned should we be about others?
Recommendation:Recommendation: Being trustworthy Being trustworthy is good!!!is good!!!
LEADERSHIPThe Trust Factor in LeadershipThe Trust Factor in Leadership
Question:Question: What is the role of What is the role of competence for a leader?competence for a leader?
Question:Question: What is the role of open What is the role of open communication for a leader?communication for a leader?
Question:Question: How does formalization How does formalization in an organization undermine trust?in an organization undermine trust?
Recommendation:Recommendation: Learning Learning to trust others is also good!!!to trust others is also good!!!
Management keeps an organization running
Leadership involves getting things started
Leadership involves facilitating change
Future Leaders….Future Leaders….–Develop/communicate what company is trying to Develop/communicate what company is trying to accomplishaccomplish–Create environment where employees can figure Create environment where employees can figure out what needs to be done out what needs to be done ANDAND then do it well. then do it well.
95% of American 95% of American managers say the managers say the right thing.right thing.
5% of American 5% of American managers managers dodo the the right thing.right thing.
When companies When companies derive their derive their advantage from advantage from intellectual intellectual capital, old capital, old management management styles (carrots and styles (carrots and sticks) are not sticks) are not sufficient.sufficient.
CORE VALUESCORE VALUES
FairnessCommitment
FreedomWater Line
Leaders vs. ManagersLeaders vs. ManagersLEADERS: innovateinnovate focus on people focus on people
inspire trustinspire trust have a long-range have a long-range
viewview ask what and whyask what and why have eyes on horizonhave eyes on horizon
originateoriginate challenge status quochallenge status quo do the right thingdo the right thing
MANAGERS:MANAGERS: administrateadministrate focus on systems focus on systems
and structuresand structures rely on controlrely on control have a short-range have a short-range
viewview ask how and whenask how and when have eyes on have eyes on
bottom linebottom line initiateinitiate accept status quoaccept status quo do things rightdo things right
LEADERSHIPLEADERSHIP- Marks of a Great Leader- Marks of a Great Leader
QUESTION:QUESTION: WHY ARE THE WHY ARE THE FOLLOWING TRAITS CONSIDERED FOLLOWING TRAITS CONSIDERED
CHARACTERISTICS OF GREAT CHARACTERISTICS OF GREAT LEADERS?LEADERS?
servicing and sacrificinginitiating and risk taking
needing no creditempowering others
clarifying values
There Are Only Five Ways to LeadThere Are Only Five Ways to Lead(Article by Farkas and De Becker)(Article by Farkas and De Becker)
Strategic ApproachStrategic ApproachHuman Assets ApproachHuman Assets Approach
Expertise ApproachExpertise ApproachBox ApproachBox Approach
Change ApproachChange Approach
LEADERSHIPLEADERSHIP Resistance to EmpowermentResistance to Empowerment(Article by Williams)(Article by Williams)
QUESTION:QUESTION: Why do managers resist change?QUESTION:QUESTION: Why do managers resist
suggestions?QUESTION:QUESTION: Why are managers afraid to
empower their subordinates?Recommendation: Don’t leave this class
thinking that you have cornered the market for good ideas
Recommendation: Learn to recognize your strengths and weaknesses and those of others
Recommendation: Learn that teams always do better than individuals, if there is a trust relationship among the team members
LEADERSHIPLEADERSHIP - - Empowerment EmpowermentEmpowerment Strategies
AvoidAvoid competition for power, status, recognition competition for power, status, recognition DelegateDelegate CreateCreate and and communicatecommunicate a vision a vision InsistInsist that others diligently work to achieve that others diligently work to achieve
meaningful goalsmeaningful goals HelpHelp others believe in their own worth and others believe in their own worth and
potentialpotential CreateCreate a culture in which fear and intimidation a culture in which fear and intimidation
are replaced by trustare replaced by trust DemonstrateDemonstrate a willingness to be supportive of a willingness to be supportive of
othersothers
EMPOWERMENTPlaces responsibility for Places responsibility for
spotting/solving problems on spotting/solving problems on employees.employees.
Requires leaders to ask for Requires leaders to ask for suggestions suggestions ANDAND lets employees lets employees make decisions.make decisions.
Is easiest to implement in smaller, Is easiest to implement in smaller, less bureaucratic organizations.less bureaucratic organizations.
LEADERSHIPDevelop Ownership
There are always at least two owners There are always at least two owners of responsibility.of responsibility.
Empowerers ask questions, organize Empowerers ask questions, organize data to confront people with reality, data to confront people with reality, bring customers and performers bring customers and performers together.together.
Empowerers insist on tough standards.Empowerers insist on tough standards.Empowerers support and coach.Empowerers support and coach.Conversations are the grist for the Conversations are the grist for the
leader’s mill.leader’s mill.
LEADERSHIPDevelop Ownership continued…continued…You can lead a horse to water, but you You can lead a horse to water, but you
can’t make him drink.can’t make him drink.If you want the horse to drink, make If you want the horse to drink, make
sure the horse is thirsty.sure the horse is thirsty.Head buffalo lock the barn door after Head buffalo lock the barn door after
the horse is stolen.the horse is stolen.Lead geese make certain nothing is Lead geese make certain nothing is
ever stolen.ever stolen.
LEADERSHIPLEADERSHIP - - Empowerment Empowerment Continued….
Recommendation: Learn to encourage and make full use
of your talents and the talents of others.
LEADERSHIP -LEADERSHIP - The Magic of Vision The Magic of VisionVision sees what must be tomorrow, beyond what is today
Customers help you see the vision
Vision inspires
Vision is clarity
Vision is a worthy commitment
Vision generates supportive actions
LEADERSHIPLEADERSHIP - - How Vision Works How Vision WorksThe right vision attracts commitment
and energizes people.The right vision creates meaning in
workers’ lives.The right vision establishes a standard of
excellence.The right vision bridges the present and
the future.
LEADERSHIPLEADERSHIP How You Know You Need a VisionHow You Know You Need a Vision
Is there evidence of confusion about Is there evidence of confusion about purpose?purpose?
Do employees complain about Do employees complain about insufficient challenge?insufficient challenge?
Do employees say they are not having Do employees say they are not having fun any more?fun any more?
Is the organization losing market share Is the organization losing market share or reputation for innovation?or reputation for innovation?
Are there signs of declines of pride in Are there signs of declines of pride in your organization?your organization?
Is there excessive risk avoidance?Is there excessive risk avoidance?Is there an absence of sharing?Is there an absence of sharing?Is there a strong rumor mill?Is there a strong rumor mill?
LEADERSHIPCustomer FocusCustomer Focus
What do customers really buy?Leaders focus on customers - and so does
everyone else.Leaders focus on partnering, not selling.Leaders begin with the customer’s needs
and wants.Solving problems spurs partnerships.
LEADERSHIPGreat PerformanceGreat Performance
Is this the best you can do?Remember, its leadership, not status
quo-ship.Thinking incrementally moves you
forward from today.Thinking strategically leads backward
from the future.How many bugs is one too many?Begin with the end in mind.
LEADERSHIP Create Value-Added StrategiesCreate Value-Added Strategies
Stay close to the customer.The tough strategic question:
“What do I do?”Value is solving the customers’ problems.Value is doing better than anyone else.Value-added strategies solve the
problems that drive purchasing decisions.Leaders learn how to focus themselves
and everyone else on solving the customers’ problems.
Some Managers are More Than Bosses - They’re Leaders, Too(Horowitz)
There is no one leader personalitythey do inspire others to take risksthey do inspire others to do more than they
thought possiblethey set steep goalsthey instill in others that both failure and
success are allowed
Look for the personal touchScreen your questionersScan some Web sitesHang out and schmoozeProbe past responses to personal
emergencies
LEADERSHIP:LEADERSHIP:Remove Remove ObstaclesObstacles
Systems send powerful messages.Performance
management systems
Reward systemsInformation
systems
Structures send powerful messages.Decentralize
decision making to the point of customer contact
Cross-functional teams
Simplified processes and procedures
Focus on one customer, one product, one product/market combination
SEVEN SECRETS TO BUILDING: EMPLOYEE LOYALTY
Set high expectationsCommunicate constantlyEmpower, Empower, EmpowerInvest in their financial securityRecognize people as often as
possibleCounsel people on their careerEducate them
LEADERSHIPLEADERSHIP- Marks of a Great Leader- Marks of a Great Leader
Recommendation:
You may never become a You may never become a
leader like the President of leader like the President of
the United States or the CEO the United States or the CEO
of a Fortune 500 firm, but of a Fortune 500 firm, but
these are all good qualities these are all good qualities
to have and to practice.to have and to practice.
A leader is only as effective as the teamOutperform peersMake excellence a habitBe willing to try new approachesFocus on what you need to do
Chapter #10 - Understanding Employee Motivation and Leadership
Theories of Theories of employee employee motivationmotivationTheory X, YTheory X, YTwo-factor TheoryTwo-factor TheoryEquityEquityMaslowMaslowExpectancy TheoryExpectancy TheoryGoal Setting Goal Setting
TheoryTheory
Reinforcement
Participative management / Empowerment
Job enrichment / Job design
Leadership