my facility has decided to outsource its transcription …... what is next for me as a healthcare...
TRANSCRIPT
My facility has decided to outsource its transcription …
... what is next for me as a healthcare documentation specialist (HDS)?
Presented by Lynda Schneidewent, Mary Schmidt, Diane Wagner, Jodie Carrico, Julie Braun – September 2014
OUR STORIES
Allow time to process the news
•Denial
•Anger
•Bargaining
•Depression
•Acceptance
Change, change, change: Poised for success
•Acknowledge the change
•Take time to adjust
•Approach change as a learning process
•Read everything
•Get organized
Inventory my current skill set • Brush up on spelling, grammar and punctuation
• Inventory basic computer skills and technological savvy
• Assess research skills
• Dust off those medical terminology, pharmacology and anatomy books
• Hone editing skills
• Commit to good time management/goal setting
*** AT
TIT
UD
E ***
Let’s Do
This
TOGETHER!!
As the recruiter …
Formal orientation processIntroductionsBuddy systemMentors
Team LuncheonWelcome notesSpotlightGet personal
… I’m here to coach you from initial “welcome” phone call through scheduled phone time together to final job offer details to ensure a successful start to a long career together!
But I have never worked for an MTSO!
• How will I be compensated? How often will I get paid?
• Do they deduct pay for errors?
• What equipment is necessary, where will I obtain it and what software do I need?
• Just how "techie" do I need to be and what happens if I have technical problems?
• What experience is required?
• How flexible can I be with scheduling my work time?
• I currently work in a hospital/clinic setting as an hourly employee. How does the MTSO pay me for work volume fluctuations?
What will the MTSO expect of me? • Productivity success
• Ability to work out of my home, autonomously, and free of distractions
• Eagerness to cross train and seek out new challenges
• Employee status versus independent contracting
• Career-mindedness; industry current
• Passion for lifelong learning
• Quality oriented with proven high quality
• Embrace technology
• Supportive family and friends
• Poised to utilize speech understanding technology up to 90% of the day
Resources * CommunicationResources & Tools Provided Communication is Key!
• E-Mail• Instant Messaging• Central reference document location• 24/7 access to HR benefits, forms,
requests• 24/7 Help Desk• 24/7 Peer access
Corporate Wide• Company newsletter• Monthly Health Briefs
Transcription Division• Daily mentoring topics
▫ Time management▫ Multi-tasking family and career▫ New medical terms▫ Editing tips & quality/style tidbits
• Daily e-mail from team leader• Regularly scheduled paid in-services
▫ Productivity efficiencies▫ Speech editing▫ Transcription platform tips▫ Email communication
Supplying and Assisting with
Equipment Needs
PreparationPromotions
Reward * Recognition * Celebration
Corporate Wide• Longevity rewards for 5-, 10-, and 15-year work anniversaries• Employee of the Month Program• Monthly Birthday Recognition and Monthly Work Anniversary Recognition• New Employee Bios in company e-newsletter• "Shout-Outs" to celebrate project leader successes in company e-newsletter• Referral Bonus Program• All promotions come from within!• Employee "FUN-Ti-Tude" Virtual Activities (Combining Fun with Gratitude)
▫ Halloween Costume Contests▫ Holiday Coloring Card Contests▫ Tacky Tie Tuesdays▫ Secret Holiday Ornament Exchange▫ Ab Challenges/Walking Clubs
• Community Service Events▫ Virtual Food Drives
Transcription Division • Monthly Rising Stars For Quality Recognition• National MT Week Festivities & Gifts
Consider the Perks!!!!• Location: Work from home
• Quality: A way of life!
• Benefits: Full menu includes health, dental, life, vision, 401k, PTO
• Leadership: All HIM and HDS professionals
• Platform: Leading edge productivity technology
• Support: Ace technical team
• Growth: Career Progression Program
• Fun: Plenty of work gets done but fun makes a regular appearance
• We'd love to include you!
As the trainer…
… I’m here to coach you from initial “welcome” phone call through training day and beyond to ensure a successful start to a long career together!
Welcome!
Support Team
Professional Networking
New Friendships
Work-Family Balance
Your New Work Family
How will training work?
• How long is training? Will there be a break? Do I have to travel somewhere?
• Are there multiple trainees with me?
• What can I expect before training?
• What can I expect during training?
• What can I expect after training?
Believe in yourself!• Get emotionally ready
• Create an action plan to accept change▫ Don’t expect it all to fall into place overnight▫ Build on your current strengths
• Embrace new technology▫ Seek out MT refresher training (editing) ▫ Get to know your keyboard commands ▫ Set proficiency goals▫ Maximize your computer and internet service provider (ISP) resources
• Set up ergonomic friendly home office
• Focus on high quality▫ AHDI Book of Style▫ Speech Recognition “new” style guidelines▫ Benchmark KB▫ Set quality goals
• Build your new knowledge base▫ Review, review, review▫ Organize
ENCOURAGE
REINFORCE
FOCUS EMBRACE
As your supervisor…
… I’m here to coach you from initial “welcome” phone call through your first days on your new team to ensure a successful start to our long HDS career together!
What will I miss working from home?
• The “water cooler”• Some recognition• Happy hours/ Parties/Donuts• Being interrupted every 2 minutes• Filing, pulling charts, answering phones,
looking up data in the EHR• Office gossip
What will I gain working at home?
• Optimal schedule – work when it works for me!
• Less interruptions/quiet environment
• Cost savings▫ No more commute/rush hour▫ No more dry-cleaning▫ Decreased car maintenance
• Work-Life balance
How can I stay connected and with whom?
Meet your support team!
Daily Communication
• E-mail• Instant Messenger• Phone
Communication is a two-way street
Tell me more about my account assignment?
What’s an account; what’s a client?
Will the account fit me?
Will I learn and grow?
What can I do to ease the transition?Seek out and get to know … Ask questions
• Immediate Supervisor
• Support Team
• Quality Team
• Mentoring Team
• Employee Handbook
• Account Instructions
• Policies and Procedures▫ Style guide▫ QA manual
• Editing platform
How can I step out of my comfort zone?
• Participate in company activities▫ MT Week▫ New accounts / different work types / cross training▫ Extra work opportunities▫ Message Board
• Volunteer▫ On-call or STAT coverage participation▫ Committees – peer mentoring, MT Week activities, AHDI
local chapter positions or board positions
• Become certified▫ Certified Healthcare Documentation Specialist (CHDS)▫ Registered Healthcare Documentation Specialist (RHDS)
Change is the law of life. And those who look only to the past or present are certain to miss the future. ~ JFK
Change