muscat municipality - isupport manual for rent contract.pdf · available for the rent contract. d....

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Page 1 of 22 USER GUIDE Muscat Municipality - Isupport Creation Date :23-08-2010 Last Update date: :23-08-2010 Version :V1.0

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Page 1: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

Page 1 of 22

USER GUIDE

Muscat Municipality - Isupport

Creation Date : 23-08-2010

Last Update date: :23-08-2010

Version :V1.0

Page 2: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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Table of Contents

1 Login To System : ....................................................................................5 2 Pages Features:........................................................................................6 2.1 Rent Contracts Services ...................................................................................... 7

2.1.1 Residental Rent Contract (General) ............................................................ 7

2.1.2 Residental Rent Contract (Renewal)........................................................... 8

2.1.3 Residental Rent Contract (Cancellation) .................................................. 15

Page 3: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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Terminology Used: LOV: This system provides LOV (List of Values) to minimize erroneous data entry and

facilitate rapid entry of values. Navigate to a form field and use keyboard shortcut Ctrl+L

to display the LOV for that field. When you click on a LOV field, it will show three dots at

right corner.

Service Request: The Service Request is the Service Customer is asking for. One

application / transaction will be processed through one Service Request. The Service

Request will be processed through multiple departments until the Compliant / Query is

settled.

Note: A Note is an item that is used to enter free text on the Applications. Notes are

typically use to capture descriptive information and can be shared or kept private.

SR Number: It is the Service Request Number generated automatically by the system

as master reference number for the user request and to follow-up with Muscat

municipality services by service request number inquiry.

Customers Type: There are many time of Muscat Municipality customers how can

register by isupport site as below

• not Organization– Company Not– with civil ID: )Person(Individual user

• he is registering : )organization/on behave of company(:Business user

him self as one of the users for the registered company (exists in Muscat

Municipality records) and he will be able to inquiry and create Service

requests for this organization after getting approval.

The type of Organizations are:

AG (Agreement)

CV (Person)

CR(Commercial)

EM(Embassy)

FC(Foreign Company)

Page 4: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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GV(Government)

HT(Heritage)

PR(Profession)

• registering him he is ): organization/on behave of company: (Primary User

self as one of the primary users for the registered company (exists in Muscat

Municipality records) and he will be able to inquiry and create Service

requests for this organization, also he can approve the pending requests for

new registration users in his company rather than MM after approval

Note: In case of Confusing or could not get the right

organization Id please contact Muscat municipality.

Page 5: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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1 Login To System :

1. By using Internet Explorer You will access system using URL

http://www.mm.gov.om/tabid/980/Default.aspx

It will display the below screen:

Page 6: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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2. You can change the language by clicking on Arabic or English link

2 Pages Features:

You can see the general queries which is accessible without login

Page 7: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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2.1 Rent Contracts Services

2.1.1 Rent Contract (General)

This screen allows the user to check for the existing Rent Contracts when the user enters the details as shown.

The user has to either enter the Form Number or the Rent Contract Number along with the Landlord or the Tenant Number. On entering the details and on pressing “Search” button, the details such as Start Date of the Contract, End date of the Contract, Landlord Name, tenant Name ,Area details and the status of the contract corresponding to the entered data gets displayed.

Page 8: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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The user can view the details of the Rent contract. On pressing the “Clear” button, all the entered value in the screen gets cleared.

2.1.2 Residental Rent Contract (Renewal)

This screen allows the user to renew the existing Rent Contracts when the user enters the details as shown

The user has to either enter the Form Number or the Rent Contract Number along with the Landlord or the Tenant Number. On entering the details and on pressing “Search” button, the details corresponding to the entered data gets displayed. A Renew button is displayed if the user can Renew the corresponding Rent Contract.

Page 9: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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When the user clicks on the “Renew Contract ” button, a detailed page is shown which displays the details as shown.

Page 10: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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The above screen shows the following :

a. Rent Contract Details – This block displays the details of the selected Rent Contract along which the user can edit the Telephone numbers and the address of the landlord and the tenant. Validation is done for the telephone numbers stating that they are mandatory and it should be of 8 digit and the telephone numbers should start with the digit“9”

The user can also update the Landlord PO Box, Landlord Postal code, Tenant PO Box and Tenant Postal Code as well

b. Unit Details - This block allows the user to display existing units

c Activities - This block allows the user to enter the Activities available for the Rent Contract.

d. New Rent Contract Dates – This block displays the end date +1 as the new Start Date and the user is allowed to select the new End Date for renewing the Rent Contract. The user can also select the new End date from the list box which has values for “1 month, 3 months, six months an 1 year”. When the user selects an value the corresponding date gets displayed in the To Date field.

User can also enter the “Payment term” as “Day/Week/Month/Year”.

e. Units New Rental Details – This block displays the all the units along with their Tax, Fine and Total value. The user is allowed to enter the new Rental value and when the user presses the “Calculate” button, the new Payment charges are calculated based on the dates the user wants to Renew the Contract. An additional amount of “1 RO” is charged as the Internet Service Charge.

Once the value of Tax and Fine is calculated for the Units, the user can save the data by pressing the “Save” button, which allows the user to create an Service Request for the renewed Rent Contract.

Page 11: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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The Service Request is created for the corresponding Contract and displays the created SR number as shown

When the user presses the Ok button, an SR detail page is shown which displays the details of the Service Request created.

Page 12: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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2.1.2.1 Rent Contract Renewal Report :

The user can click on the “View Rent Contract Report” which displays the Report of the Rent Contract in PDF format.

Page 13: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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Page 14: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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Here three copies of the report are being printed. One copy is for the Muscat Municipality, the second is for Landlord and the other is for Tenant which is shown at the bottom of the report.

2.1.2.2 Rejection of Service Request (Renewal):

The use can also Reject the Created Service Request. When the user clicks on the “Reject Service Request” an alert message is thrown saying “Service Request Rejected Successfully” and the page is redirected to the query page

Page 15: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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2.1.3 Residental Rent Contract (Cancellation)

This screen allows the user to cancel the existing Rent Contracts when the user enters the details as shown

The user has to either enter the Form Number or the Rent Contract Number along with the Landlord or the Tenant Number. On entering the details and on pressing “Search” button, the details corresponding to the entered data gets displayed. A Cancel button is displayed if the user can cancel the corresponding Rent Contract

Page 16: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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When the user clicks on the “Cancel Contract ” button, a detailed page is shown which displays the details as shown.

Page 17: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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The above screen shows the following :

a. Rent Contract Details – This block displays the details of the selected Rent Contract along which the user can edit the Telephone numbers and the address of the landlord and the tenant. Validation is done for the telephone numbers stating that they are mandatory and it should be of 8 digit and the telephone numbers should start with the digit“9”

The user can also update the Landlord PO Box, Landlord Postal code, Tenant PO Box and Tenant Postal Code as well

b. Unit Details - This block allows the user to display existing units

c Activities - This block allows the user to enter the Activities available for the Rent Contract.

d. New Rent Contract Dates – This block displays the end date +1 as the new Start Date and the user is allowed to select the new End Date for renewing the Rent Contract. The user can also select the new End date from the list box which has values for “1 month, 3 months, six months an 1 year”. When the user selects an value the corresponding date gets displayed in the To Date field.

User can also enter the “Payment term” as “Day/Week/Month/Year”.

e. Units New Rental Details – This block displays the all the units along with their Tax, Fine and Total value. The user is allowed to enter the new Rental value and when the user presses the “Calculate” button, the new Payment charges are calculated based on the dates the user wants to Renew the Contract. An additional amount of “1 RO” is charged as the Internet Service Charge.

Once the value of Tax and Fine is calculated for the Units, the user can save the data by pressing the “Save” button, which allows the user to create an Service Request for the cancelled Rent Contract.

Page 18: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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The Service Request is created for the corresponding Contract and displays the created SR number as shown

The details of the created Service Request is shown for the Cancelled Rent Contract.

Page 19: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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2.1.3.1 Rent Contract Cancellation Report :

The user can click on the “View Rent Contract Report” which displays the Report of the Rent Contract in PDF format.

Page 20: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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2.1.3.2 Rejection of Service Request (Cancellation):

The use can also Reject the Created Service Request. When the user clicks on the “Reject Service Request” an alert message is thrown saying “Service Request Rejected Successfully” and the page is redirected to the query page

Rent Contract Service request details :

Page 21: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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The logged in user can know the details of the created service request/View the report/ Reject the Service request created by clicking on the link in the home page of Companies request /Individual request. When the user clicks on the SR details View link, the Service request page gets opened and the user can view the details of the created SR /View the report / Reject the created SR as well

If the user clicks on the Rent Contract Renewal SR link, then the user can view the details corresponding to Renewal of Rent Contract as shown below.

Page 22: Muscat Municipality - Isupport Manual for Rent Contract.pdf · available for the Rent Contract. d. New Rent Contract Dates – This block displays the end date +1 as the new Start

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If the user clicks on the Rent Contract Cancellation SR link, then the user can view the details corresponding to Cancellation of Rent Contract as shown below.