musc health ambulatory patient and family advisory council wednesday, october 30, 2013 musc health...
TRANSCRIPT
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MUSC Health AmbulatoryPatient and Family Advisory Council
Wednesday, October 30, 2013MUSC Health East Cooper
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AgendaIntroductions:
Mikelyn McGinnisLunchMUSC Health Site Specific Information:
Dianne Thesing, Nanci Balassone, Nicole BernierMUSC Health Strategic Overview:
Jeff D’Agostino Patient & Family Advisory Council Purpose
Mikelyn McGinnisClosing Remarks and Next Steps
Mikelyn McGinnis
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MUSC Health East Cooper
DIANNE THESING,OPERATIONS DIRECTOR
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MUSC Health East Cooper1600 Midtown AvenueMt. Pleasant, SC 29464
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MUSC Health East Cooper
• Open since July 2012• Patient- focused & environmentally sensitive
facility- LEED Certified• Rooftop healing garden• Projected to have 78,316 visits through
6/30/14• Primary Care, Diagnostic Services, Specialty
Care (Orthopaedics, Cardiology, Pulmonary, GI)
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MUSC Health North Charleston
NANCI BALASSONE,OPERATIONS DIRECTOR
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MUSC Health North Charleston8992 University Blvd.
North Charleston, SC 29406
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MUSC Health North Charleston
• Open since January 2007• Multi-disciplinary medical center• Projected to have 52,680 visits through
6/30/14• Primary Care, Specialty Care (Cardiology,
Urology, Dermatology, ENT), and Radiology Services
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MUSC Health West Ashley
NANCI BALASSONE,OPERATIONS DIRECTOR
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MUSC Health West Ashley2125 Charlie Hall Blvd.Charleston, SC 29407
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MUSC Health West Ashley
• Open since November 1999• Multi-disciplinary medical center• Projected to have 23,664 visits through
6/30/14• Primary Care, Diagnostic Services,
Specialty care services such as Orthopaedics, Rheumatology, and an Infusion Suite
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Outpatient Clinical ServicesMain Campus
NICOLE BERNIER MANAGER, SERVICE EXCELLENCE
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Rutledge Tower135 Rutledge Avenue
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Rutledge Tower
• Ambulatory Outpatient Services• Adult Services include: – ENT, Internal Medicine, Neurosciences,
Orthopaedics, Surgical Services, Transplant
• Pediatrics Services include:– Cardiology, Primary Care, Orthopaedics,
ENT, GI, Neurosciences, Surgical Services
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Hollings Cancer Center86 Jonathan Lucas Street
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Hollings Cancer Center
• Multidisciplinary Specialty Clinics include:– Blood & Lymphatic Cancers– Blood & Bone Marrow Transplant– Brain & Spine Tumors– Breast Cancer Program– Gamma Knife Center– Gastrointestinal Cancers
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Ashley River Tower (ART)171 Ashley Avenue
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Ashley River Tower (ART)
• Multidisciplinary Specialty Clinics• Heart and Vascular Center– Cardiology, Cardiothoracic Surgery,
Cardiopulmonary Rehabilitation, Vascular Surgery
• Digestive Disease Center– GI Medicine & Surgery Clinics
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Storm Eye Institute167 Ashley Avenue
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Storm Eye Institute
• Adult & Pediatric Ophthalmology Clinics• Services include:– General Eye Care, Cataract Surgery/Lens
Implants, Glaucoma Services, Laser Vision Correction
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Women’s Health Services
• Family Planning• Female Pelvic Medicine• Fertility• Gynecologic Cancer
• Gynecology• Low & High Risk
Pregnancy• Reconstructive Surgery
Multidisciplinary Clinics & Services
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MUSC HEALTH STRATEGIC OVERVIEW
JEFF D'AGOSTINO
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MUSC Health Mission
The mission of MUSC Health System is to provide excellence in patient care, teaching
and research in an environment that is respectful of others, adaptive to change,
and accountable for outcomes.
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MUSC Health Vision
MUSC will be nationally recognized as a premier academic
medical center.
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MUSC Health Enterprise Goals
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MUSC Health Strategic Vision
• Patient & Family Advisory Council – Aligns with our mission, vision, goals– Integration– CG CAHPS/Patient Satisfaction– Patient Advocates
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MUSC Health AmbulatoryPatient & Family Advisory Council
MIKELYN MCGINNIS, BUSINESS DEVELOPMENT & OPERATIONS MANAGER
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What is a Patient and Family Advisory Council?
A partnership between patients, caregivers, and the MUSC Health Team, dedicated to advancing comprehensive and compassionate patient-
centered health care to the communities we serve.
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Purpose
Information Exchange
Community Connectivity
Patient Advocate
Collaborating on solutions
ENHANCE THE PATIENT EXPERIENCE
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Guiding Principles
Sharing of Information
Dignity & Respect
CollaborationParticipation
Listen to and honor patient and family
perspectives & choices
Information is exchanged in
unbiased ways that are affirming and
useful
Patients and family members are
encouraged and supported to
participate and to be responsible in their
care.
Collaborate in policy and program
development, implementation,
and evaluation; in facility design and
the delivery of care.
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MUSC Health Ambulatory Patient and Family Advisory Council Leadership Structure
MUSC Health Ambulatory Patient & Family Advisory Council
Ambulatory Oversight Committee(Senior Leadership, Service Line Administrators, Operations Directors, and
Physicians)
Clinical Leadership Council(CEO’s, CFO’s, and CMO’s of MUHA, COM, & MUSCP)
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Council Responsibilities
• Identify & articulate the patient perspective with regard to improving the patient experience
• Provide the patient’s perspective in development of creative solutions about how to improve the patient experience
• Act as sounding board for MUSC Physicians Leadership as related to new initiatives and/or services
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Closing Remarks and Next Steps
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To-Do’s
• Determine:–PFAC Facilitator–Frequency of meetings–Time of meetings–Topics of interests
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Resources
• Website– www.musc.edu/pfac
• Email Address– [email protected]
• PFAC Liaison– Mikelyn McGinnis– Kathryn Roberts