mumbai dabbawala
TRANSCRIPT
INTRODUCTION :-
MUMBAI DABBAWALAS PROVIDES THEIR SERVICE IN ALL OVER MUMBAI.
THEY TAKE TIFFINE FROM THE CUSTOMER’S HOME & PROVIDES TO CUSTOMERS IN THEIR OFFICES AT DIFFERENT LOCATIONS TO MANY CUSTOMERS .
INFORMATION:-
SERVICE STARTS IN 1890 BY MR. MAHADUR JI.
REGISTER IN 1956. 5000 EMPLOYEES. 2,00,000 TIFFINE BOXES. 4,00,000 TRANSECTION DAILY. 120 MILLION OR 12 CRORE TRANS. PER
YEAR. COST SERVICE – 350/- TO 400/- RS P/M/
DR. PAWAN G. AGRAWAL(CEO, MUMBAI DABBAWALA)
ORGANISATIONAL STRUCTURE
WORKING PROSESS OF DABBAWALA:
AWARDS AND ACHIEVEMENTS:
ISO 9001, 2000 6 SIGMA
LEARNING POINT :-
TIME MANAGEMENT, DEDICATION FOR WORK, RESPECT TO CUSTOMERS, WORK WITH FEELING OF
ENTERPRENEUR, INCOME SATISFACTION, DISIPLINE, READY FOR HELP TO EMPLOYEE
QUESTIONS ASKED :
WHAT IS THE PROVISION FOR EMPLOYEE’S RETIREMENT ?
WHY YOU DON’T PROVIDE TIFFIN FOR BACHLORS ?
WHAT YOU DO AT THE TIME OF ANY PROBLEM LIKE IF TRAIN LATE ?
ANSERS BY PAWAN JI:-