multixpress c9250nd/c9350nd understanding products multixpress c9250nd/c9350nd e-learning course >>...

MultiXpress C9250ND/C9350ND Understanding products MultiXpress C9250ND/C9350ND e-Learning Course >> Click Start Course to begin. Samsung IT Solutions Business, welcomes you to this course, in which you will learn about the MultiXpress C9250ND/C9350ND. This course is designed for Samsung employees and partners and focuses on the product positioning, features and selling points of the MultiXpress C9250ND/C9350ND, to provide the information needed to sell these models. To get started, click the button in the bottom right corner of the screen. Start Course

Why is Samsung focusing on the A3 market? How Samsung responded to A3 market needs Product development concept Learn-1 OverviewOffering strategyKey selling pointsSolutions and support 07 Product comparison

Learn > Why was this product developed? > Why is Samsung is focusing on the A3 market? In 2013, A3 will take 20% (volume) and 77% (value) of the total laser MFP market. Further, the requirement for A3 machines is almost ten times more than actual A3 paper usage (2.35%). These trends along with market statistics and forecasts, show that the office customer still wants A3 products, and that A3 will keep its strong positioning. Finding the right combination of A3s and A4s is the key success factor for fulfilling any office documentation needs. The Samsung MultiXpress C9250ND and C9350ND, released in June 2010, are the first Samsung A3 MFPs to enter this competitive market. A3 MFP Volume and Value Forecast Volume (K Units)Value (M $) *Source : IDC Forecast 09Q2. Laser MFP Only. Japan Excluded 11,945 2,655 2,086 1,482 $14,987 $10,133 $4,869 $2,718 08

Learn > Overview > How Samsung responded to market needs Samsung responded to the market need for high performance, high reliability and ease of use with the MultiXpress C9250ND and C9350ND. These A3 MFPs boast a wide range of system options, and network capability, designed to improve productivity and communication within the office environment. Click to learn more about how Samsung responded to market needs. *Market needs Samsungs responses High performance Ease of use Increased expectation of various solutions and functions Increased demand for high colour quality High Reliability *Source : Samsung internal research 2009 MultiXpress C9250ND/C9350ND 09 Increased demand for durability and stability

High reliabilityHigh performanceEase of use MultiXpress C9250ND/C9350ND Supports various paper sizes High paper capacity Fast output XOA (open platform) Feature Benefit Enables companies to efficiently produce a wide range of documents. Reduced work effort of end users Fast output speeds increase office productivity XOA maximises performance by supporting various customer needs.

High reliabilityHigh performanceEase of use Less downtime to replace imaging units Reliable stapling finisher and booklet finisher Long consumable yields (high toner yield-20,000/15,000 (MultiXpress C9250ND/C9350ND,colour) Feature Benefit Durable design supports heavy duty jobs High yield toner reduces the total cost of consumables MultiXpress C9250ND/C9350ND

High reliabilityHigh performanceEase of use User-friendly design (large colour touch LCD and inclining UI panel) Minimised noise Feature Benefit Increases productivity and convenience. Provides quiet environment MultiXpress C9250ND/C9350ND

Learn > Overview > Product development concept In response to market trends and the need for A3 printers, Samsung released the MultiXpress C9250ND/C9350ND, a competitive multifunctional printer supporting printing, copying, scanning and faxing in the A3 market. Click more for additional information on some of its key features. Easy to replace high capacity toner Easy to replace high capacity toner High Input paper capacity Less SVC time/Easy maintenance The largest colour LCD Various finishing capabilities High performance High reliabilityEase of use Quick system installation Wide paper size acceptance 10 Long components life XOA more

Learn > Overview > Product development concept 10 Easy to replace high capacity toner bottle with high yields of 15,000 for colour and 25,000 for black. (20,000 for colour is available for MultiXpress C9350ND) Maximum paper input capacity is 3,140 sheets with optional High Capacity Feeder. Less service time is spent and maintenance is easy because of FRU replacement, planned harnessing, long life ITB. XOA (eXtensible Open Architect ure) provides ease of optimisation. Full colour LCD panel which is the largest in the class (8.9inch) provides ease of use in operation Various finishing capabilities such as Stapling, Punching and even Folding help to improve office productivity. High performance High reliabilityEase of use Less step to install, one click driver installation and slide-in circuit board option help quick system installation. Less step to install, one click driver installation and slide-in circuit board option help quick system installation. Wide paper size from A6 (4.13 x 5.8 2 ) up to SRA3 (12.6 x 17.7) is acceptable, and maximum capability is 12.6X18 inch from Multi Purpose T ray up to 253 gsm It is highly durable because of ITB, rollers and harness. In response to market trends and the need for A3 printers, Samsung released the MultiXpress C9250ND/C9350ND, a competitive multifunctional printer supporting printing, copying, scanning and faxing in the A3 market. Click more for additional information on some of its key features.

SpeedHigh toner yield MultiXpress C9250NDMultiXpress C9350ND Learn > Overview > Product comparison Samsung Copier MFP - MultiXpress C9350ND differs from MultiXpress C9250ND in speed and high colour toner yield. Click each button to see the differences.

Learn > Overview > Product comparison Speed (A4) 25cpm Speed (A4) 35cpm SpeedHigh toner yield MultiXpress C9250NDMultiXpress C9350ND Samsung Copier MFP - MultiXpress C9350ND differs from MultiXpress C9250ND in speed and high colour toner yield. Click each button to see the differences. The MultiXpress C9350ND is capable of producing up to 35cpm. This was made possible by applying higher clock frequency for CPU (1.0GHz in MultiXpress C9350ND vs. 800MHz in MultiXpress C9250ND ). The FCOT of the MultiXpress C9350ND is also faster than that of the MultiXpress C9250ND

Toner yield (colour) 15,000 pages Toner yield (colour) 20,000 pages (Initial 15,000 pages) SpeedHigh toner yield MultiXpress C9250NDMultiXpress C9350ND The MultiXpress C9350ND has higher toner yield than the MultiXpress C9250ND. This equates to lower CPP and therefore greater cost efficiency. Learn > Overview > Product comparison Samsung Copier MFP - MultiXpress C9350ND differs from MultiXpress C9250ND in speed and high colour toner yield. Click each button to see the differences.

Mid-small workgroup Copy/ print centre Department mid-small workgroup Department/mid-small workgroup itemsBasic Configuration System ConfigurationMain Unit + Stand Max Paper Capacity 520 + 520 + 100 (Multi-purpose Tray) = 1,140 sheets Max Finishing CapacityN/A The recommended configuration for the MultiXpress C9250ND/C9350ND varies depending on the target market. Learn > Offering strategy > Recommended configuration 15

itemsAdvanced Configuration System Configuration Main Unit + 1,250 Standard Finisher + Dual Cassette Feeder Max Paper Capacity 520 + 520 + 520 + 520 +100 (Multi-purpose Tray) = 2,180 sheets Max Finishing Capacity1,250 sheets Learn > Offering strategy > Recommended configuration The recommended configuration for the MultiXpress C9250ND/C9350ND varies depending on the target market. 15 Mid-small workgroup Copy/ print centre Department mid-small workgroup Department/mid-small workgroup

itemsFull Featured Configuration System Configuration Main Unit + 3,250 Booklet Finisher + High Capacity Feeder Max Paper Capacity 520 + 520 + 2,000 + 100 (Multi-purpose Tray) = 3,140 sheets Max Finishing Capacity3,250 sheets The recommended configuration for the MultiXpress C9250ND/C9350ND varies depending on the target market. Learn > Offering strategy > Recommended configuration 15 Mid-small workgroup Copy/ print centre Department mid-small workgroup Department/mid-small workgroup

Learn-3 OverviewOffering strategyKey selling point Value proposition Benefits to end-user/partner Market positioning comparison 17 Solutions and support

Value proposition of MultiXpress C9250ND/C9350ND Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 High productivityEase of use Ease of service/maintenance Easy to optimiseHigh reliability Supporting A3 originals and output, Samsung's first multifunctional printer, the MultiXpress C9250ND/C9350ND, provides high performance and reliability. Other key strengths are ease of use, service and maintenance, and optimisation.

Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 1. Fast output MultiXpress C9350ND - 35 cpm, MultiXpress C9250ND - 25 cpm High speed scanner - 60ipm High speed duplex copying Value proposition of MultiXpress C9250ND/C9350ND more 2. Stable output quality High colour and tone reproduction with Polymerised Toner Polymerised toner particle is smaller than Pulverised Toner The Samsung internal MultiXpress C9350ND bench marking test results, show that the image quality is comparable to its competitors in the marketplace. High productivityEase of use Ease of service/maintenance Easy to optimiseHigh reliability

Image quality Copy image qualityPrint image qualityScan image quality SubjectiveDescription Samsung MultiXpress C9350ND Fuji Xerox 4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Copy image quality Image DensityAAAA HighlightAAAA TextAAAA LineAAAA Skin ToneAAAA Skew TopAAAP [Excellent/Acceptance/Poor ] *Source: Samsung Internal test

SubjectiveDescription Samsung MultiXpress C9350ND Fuji Xerox 4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Print image quality Print RegistrationAAAA Colour CorrectnessAAPP Colour ReproductionAAPA Image DensityAPAA Text Quality (Mono)AAAA Text Quality (colour)AAAA Line Quality (Mono)AAAA Line Quality (colour)APPA JitterAPPA BandingAAAA Fuser OffsetEEEE 2D NoiseAAPP Copy image qualityPrint image qualityScan image quality Image quality [Excellent/Acceptance/Poor ] *Source: Samsung Internal test

Copy image qualityPrint image qualityScan image quality SubjectiveDescription Samsung MultiXpress C9350ND Fuji Xerox 4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Scan image quality (Scan to Server @300dpi) colour FringeEAPE Dynamic RangeAAAP Position (X)AAAA Position (Y)EAAA Image quality [Excellent/Acceptance/Poor ] *Source: Samsung Internal test

Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 3. Supports various paper sizes Standard Tray/ Dual Cassette Feeder High Capacity FeederMulti Purpose Tray Metric Paper Size (Min Max) A5 - A3A5 A3 A6 SRA3 Max 12.6inchX18inch Paper Weight (Min Max) 60 216g/m260 105g/m260 - 253g/m2 Special Media-- Envelope (75 90g/m2) Value proposition of MultiXpress C9250ND/C9350ND 5. Various finishing capabilities The Finishing tab allows users to access convenient finishing options such as sorting, stapling, hole punching, and quick and easy booklet finishing. These options help to produce professional looking documents with a high-quality finish. 4. High paper capacity (Basic - 1,140, Max - 3,140) Users spend less time on refilling papers in the device. Booklet making mode High ProductivityEase of use Ease of service/maintenance Easy to optimiseHigh reliability

Booklet making mode The machine automatically prints on one or both sides of the paper, which is then folded to produce a booklet with all the pages in the correct sequence. The machine will also reduce and correctly adjust the size of each image to fit on the selected paper. When you select Fold & Staple or Fold in Fold, the printed paper automatically gets printed out in the booklet finisher.

Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 1. User-friendly design features Flexible UI panel and large touch LCD (8.9) Convenient LED indicator Quick copy menu 2. Minimised noise The MultiXpress C9250ND/C9350ND has a low noise motor, which provides quiet operation in the office Minimised noise Value proposition of MultiXpress C9250ND/C9350ND High ProductivityEase of use Ease of service/maintenance Easy to optimiseHigh reliability

Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 1. User Friendly design features Flexible UI panel and large touch LCD (8.9) Convenient LED indicator Quick copy menu 2. Minimised noise The MultiXpress C9250ND/C9350ND has a low noise motor, which provides quiet operation in the office Minimised noise Value proposition of MultiXpress C9250ND/C9350ND Move 100mm horizontally and tilt -Visible and operable regardless of where standing -Accessible from wheel chair for handicapped person Large full colour LCD supports comfortable and reliable operation Touch panel allows the user to operate quickly and securely LED indicates machine status such as Paper is empty for operators from distance The Quick Copy menu allows users to set the copy options quickly all on the one screen No.datefromtoCommentAnswer 1100525IBMSECThe text will pop up when a learner click the images which we will set up a effect of mouse-over-event. Good. High ProductivityEase of use Ease of Service/Maintenance Easy to optimiseHigh Reliability

SubjectiveDescription Samsung MultiXpress C9350ND Fuji Xerox 4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Acoustic Noise Printing (Simplex) E (50.4 dB) A (50.7 dB) A (51.4 dB) P (56.3 dB) DADF (Simplex) E (51.8 dB) A (54.3 dB) A (54.1 dB) P (59.1 dB) DADF (Duplex) E (53.1 dB) A (55.0 dB) A (56.1 dB) P (58.9 dB) Minimised noise [Excellent/Acceptance/Poor ] *Unit: dB (decibel) *Source: Samsung Internal test Duplex Automatic Document Feeder

Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 1. Quick installation One click Driver Installation Less time and steps for installation of full options (less than 1 hour) VS. Samsung A3 Competitor Copier 4-Step13-Step 1) Unscrew 10 Screws 2) Remove Back Cover 3) Plug the Fax Board 4) Cover & Screwing 1) Remove Plastic Cover 2) Slide-in Kit 3) Fix 2-Screw Value proposition of MultiXpress C9250ND/C9350ND Installation time takes less than 1 hour Installation time takes more than 1 hour Save your time and money! High productivityEase of use Ease of service/maintenance Easy to optimiseHigh reliability

Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 2. Less service time Less replacement time for HFSI(High Frequency Service Item) Replacement Easy Maintenance via SyncThru TM Admin 5 IT managers can remotely discover, manage, diagnose, and report all devices within the network to achieve increased efficiency and productivity of the organisation. High Frequency Service Item: SamsungCompetitor Fuser 3 mins 5 mins Image Transfer Unit 5 mins 10 mins Fuser Unit Replacement IT manager Usage information Usage control Errors notification Break-fix Value proposition of MultiXpress C9250ND/C9350ND 1 1 2 2 3 3 4 4 High productivityEase of use Ease of service/maintenance Easy to optimiseHigh reliability

Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 1. Customised solutions with eXtensible Open Architecture (XOA) XOA (open platform) embedded within the MultiXpress C9250ND/C9350ND allows customers to improve their working environment by providing customised solutions. - Can be linked to corporate support and management system of customers - Provides a solution for producing, securing and managing documents such as Job accounting, Mobile printing, Security, Form printing, Document handling and UI customisation. Competitive feature Value proposition of MultiXpress C9250ND/C9350ND Activating Custom Application Custom development (by SDK) High ProductivityEase of use Ease of Service/Maintenance Easy to optimiseHigh Reliability Print To Me menu is added Print To Me menu is added

16/40 Competitive features SamsungKonica MinoltaSharpCannonRicohXerox NameXOAbizhub Open APIOSA MEAP ESAEIP MEAP-lite Full Name eXtensible Open Architecture bizhub Open API Open Systems Architecture Multifunctional Embedded Application Platform Embedded Software Architecture Embedded Interface Platform Technology Embedded JavaNone Embedded Java None Web Service None Web Service Features Print Copy Scan Fax Image Handling User Interface Event Handling Event Notification MailBox XOA enables users to develop a custom application and install it onto the Samsung MFP. It provides competitive benefits to the customer and OA Dealer with quick delivery of what customers and the OA Dealer want. Further, the combination of Embedded Java and Web Service gives Samsung the competitive advantage.

Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Learn > Key selling points > Value Proposition 18 1. Highly recommended reliability from BLI test Samsung Electronics won the 'Pick of the year' Award from the Buyers Lab for the MultiXpress C9250ND/C9350ND. Less downtime to replace imaging units User-replaceable imaging units eliminate the downtime that would be required for service technicians to replace components Reliable stapling finisher & booklet finisher BLI tested two MultiXpress C9350NDs, one with the stapling finisher and the other with the booklet finisher. Each has completed a 150,000-impression durability test Value proposition of MultiXpress C9250ND/C9350ND BLI test High productivityEase of use Ease of service/maintenance Easy to optimiseHigh reliability

BLI test SubjectiveEvaluation ReliabilityExcellent Easy of UseExcellent Ease of NW SetupExcellent MultitaskingExcellent Administrative UtilitiesExcellent Application CompatibilitiesExcellent Security FeaturesExcellent Black Copy/Print QualityVery good/Excellent Black Copy/Print ProductivityGood Colour Copy/Print QualityVery Good Colour Copy/Print ProductivityVery Good Scan FunctionsExcellent Feedback to WorkstationExcellent Printer DriverExcellent Feature SetVery Good * March 2010 No.datefromtoCommentAnswer 1100621SECIBMPlease sort by Evaluation such as Excellent in the table.

Learn > Key selling points > Benefits to End user / Partner Learn The key benefits of the MultiXpress C9250ND/C9350ND will differ, depending on whether you are approaching an end user or a partner. Easy to maintain Cost efficient Simple and easy-to-replace preventive maintenance parts(Fuser, T2 roller, ITB and so on) and consumables (toner, waste toner bottle, imaging unit) decreases service time Short installation and after sales processes save management costs and improve productivity Large mono toner capacity realises a low cost per page and maximises profit MPS and lease business management with Samsung solutions (SyncThru TM /CounThru TM /SmarThru TM /SecuThru TM ) maximises efficiency Labour cost can be reduced because of its decreased installation and replacement time. Benefits to partnerBenefits to end-user Since launching the A4 MFPs, Samsung printers are growing very fast in the DMFP market, taking first place in terms of market share in the A4 MFP market in 2009. Samsung is aiming to achieve its vision of being a top tier company in the A3MFP market. With this vision, Samsung expects to enlarge the business opportunities and to grow together with business partners through A3 and A4 Fleet offerings. MFP Market Share Trend 19

The following diagram indicates the standard and optional components of the MultiXpress C9250ND/C9350ND. For a more detailed look at the features by model, click Features by Model. Learn > Solutions and support > Options and supplies Stand Dual Cassette Feeder (520 Sht x 2) High Capacity Feeder (2,000 Sht,Letter/A4-only) Bridge Kit 3,250-sheet Booklet Finisher 1,250-sheet Standard Finisher PK Punch Kit (2/3 Holes, 2/4 Holes) PK Right Tray DADF Fax Kit Fax Multiline Kit Wireless LAN FDI Port Expansion Memory Module1G SmarThru W/F SW CounThru2 SW Work Table HW Adv. Scan Kit SW IP Fax Kit Heating wire for Cassette, DCF, HCF Heating wire for Scan R L Features by Model C9250 Only OptionsStandard Offerings Options 26 The purchase of Bridge kit is mandatory in case of the purchase of 1,250 and/or 3,250 Finishers.

Stand Dual Cassette Feeder (520 Sht x 2) High Capacity Feeder (2,000 Sht,Letter/A4-only) Bridge Kit 3,250-sheet Booklet Finisher 1,250-sheet Standard Finisher PK Punch Kit (2/3 Holes, 2/4 Holes) PK Right Tray DADF Fax Kit Fax Multiline Kit Wireless LAN FDI Port Expansion Memory Module1G SmarThru W/F SW CounThru2 SW Work Table HW Adv. Scan Kit SW IP Fax Kit

Features by Model FEATURES MultiXpress C9350ND MultiXpress C9250ND USB 2.0 USB Memory Interface Duplex Automatic Document Feeder Hard Disk Network Interface Ethernet 10/100 Base TX wired LAN Duplex (2-sided) printing Right Output Tray 1,250-sheet Standard Finisher 3,250-sheet Booklet Finisher Bridge Kit 2/3 Hole Punch Kit 2/4 Hole Punch Kit Cabinet Stand Dual Cassette Feeder High Capacity Feeder Working Table Fax Kit Fax Multiline Kit IP Fax Kit Wireless Network Kit FDI Kit Expansion Memory Module 1G Common Criteria Data Security Kit SmarThru Workflow x CounThru 2 Advanced Scan Kit : standard, : option

* Declared yield value in accordance with ISO/IEC 19798 ** Image counts are based on one colour on each page. If you print a document in full colour (Y/M/C/B), the number of image is 4 images. Learn > Solutions and support > Options and supplies The following table shows the consumables product information for the MultiXpress C9250ND/C9350ND 26 CategoryProductModel nameYield MultiXpress C9250ND MultiXpress C9350ND Toner cartridge Black tonerCLT-K606S25,000 standard pages *vv Cyan toner CLT-C606S20,000 standard pages *-v CLT-C607S15,000 standard pages *vv Magenta toner CLT-M606S20,000 standard pages *-v CLT-M607S15,000 standard pages *vv Yellow toner CLT-Y606S20,000 standard pages *-v CLT-Y607S15,000 standard pages *vv Imaging Unit Black imaging unitCLT-R607K75,000 standard pages *vv Cyan imaging unitCLT-R607C75,000 standard pages *vv Magenta imaging unitCLT-R607M75,000 standard pages *vv Yellow imaging unitCLT-R607Y75,000 standard pages *vv Waste Toner BoxWaste toner boxCLT-W60675,000 images**vv

In summary, here is the value proposition for the Samsung MultiXpress C9250ND/C9350ND. Reflect PrepareLearnActReflect 32 Easy to use more Easy to service /Maintenance more Easy to optimise more High reliability more High productivity more

High Productivity Fast output Stable output quality Supports various paper sizes High paper capacity Various finishing capabilities Easy to Use User-friendly design features Minimised noise Easy to Service /Maintenance Quick installation Less service time Easy to Optimise Customised solutions with eXtensible Open Architecture (XOA) High Reliability Less downtime to replace imaging units Reliable stapling finisher & booklet finisher

Consumables

PM Kit

Option Unit

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