MULTI SKILLING ATMULTI SKILLING AT

WORKPLACE

S.MoorthyHNGIL - Pondicherry

JUGGLING MORE BALLS IN AIR

Dynamic environment forceyorganizations, to be flexible to meetcompetitions.

It’s also a refreshing change foremployees who have been specializing in

t i f ticertain functions.

Influx of new ideas and creativesolution have been generated purely byrole reversals

SKILL & MULTISKILLSKILL & MULTISKILL

A skill is the learned capacity to carry out pre- A skill is the learned capacity to carry out pre

determined results often with the minimum outlay

f ti b thof time, energy, or both.

Multi skill - Broad range of skills that contribute under

different environment towards technology.

MULTISKILL DISAMBIGUATIONMULTISKILL – DISAMBIGUATION

A multi skilled worker is an individual who A multi skilled worker is an individual whopossesses or acquires a range of skill &knowledge and applies them to complete theknowledge and applies them to complete thetasks that may fall outside the traditionalboundaries of his or her original trainingboundaries of his or her original training.

This does not necessarily mean that a workerobtains or possesses high-level skills in multipletechnology areas.

DETERMINANTS OF MULTISKILLDETERMINANTS OF MULTISKILL

Allows optimum staffing to meet precise needs Allows optimum staffing to meet precise needs,

improving customer service while lowering staffing costs

Narrow specialization is less attractive compared to

multiskill as the work force can perform various jobs

according to the changing demands

MULTISKILL ADVANTAGESMULTISKILL - ADVANTAGES

O g i ti I di id lOrganization IndividualBuild core competency Keeps employee’s morale with high job

satisfactionHuman Resource Management Improves individual career development

and overall knowledge

Sustain organizational growth with Mutual learning among co workersSustain organizational growth with healthy culture

Mutual learning among co-workers

Preparedness for product demand variability

Refreshing & out of box thinkingvariability

Eliminate dependency on individuals Eliminates insecurity at work place

MULTISKILL ADVANTAGESMULTISKILL - ADVANTAGES

“In leaner times a multi skilled workforce helps In leaner times, a multi-skilled workforce helps

bring in operational efficiency and increased

d i i i ll kf iproductivity, since a smaller workforce is

required to cater to the scaled down demand. But

even when economic conditions are on the

upswing, a multi-skilled workforce helps in

addressing customer demand faster and better,”Rani Desai, Vice President & Global Head-Human Resources,and Organization Development, Geometric.

TYPES OF MULTISKILLTYPES OF MULTISKILL

Inter workshop mobilityp y

A firm rotates workers between workshop

Intra workshop mobility

A firm rotates workers within a workshop

(Explained with respect to a workshop; Can also beapplied to departments , divisions and varioushierarchies of the system)hierarchies of the system)

AREA OF SCOPEAREA OF SCOPE

•Triathlon•CricketSports

• Multiple Roles

Film Industry RolesIndustry

H4

AREA OF SCOPEAREA OF SCOPE

• Job rotationBanking

• All TradesEngineering& Defence All Trades& Defence

H2

SCOPE IN ENGINEERINGSCOPE IN ENGINEERING

QualityQ y

Production

Maintenance

Welding

Industrial Engineering

Control Engineering

Quality System Production System Maintenance

SCOPE IN ENGINEERING

• Total Quality Management

• Awareness to ISO

• Design of Jigs & Fixtures

• Tool & Die

• Machine Tool Maintenance

• Bearing and Awareness to ISO 9000

• Six Sigma ApproachSPL T h i

Tool & Die Grinding

• Material Testing & Heat TreatmentN D t ti

Bearing and Lubrication

• Machine MaintenanceC • SPL Techniques

• Calibration Principles

• Awareness to TPM

• Non Destructive Testing

• Compressor Maintenance

• All measuring equipment handling

Industrial

SCOPE IN ENGINEERING

Welding

• Gas Welding

Industrial Engineering

• Production

Control Engg

• Hydraulic / G s We g• Plasma Arc

welding• Laser Cladding

Planning & Control

• Project

yPneumatic Controls

• Programmable Laser Cladding• TIG Welding• High Pressure

Welding

jManagement

• Supervisory Development

gLogic Controllers

Welding p

RADIAL CYCLE OF MULTI SKILLINGR C C O MU S NG

CANDO Teams

Quality SGA

Multi

Quality CircleSGA

Multi skilling

Job Training & Job Rotation

Cross

gDevelopme

nt

Cross Functional

Teams

LONG TERM BENEFIT OF MULTI SKILL

Continuous Good HRM practice & max.multi skill coverage

Continuous organizational growth

Human ResourceM t

g

Management

STRATEGIC FRAME WORK FOR AN EFFECTIVE

TRANSFORMATION

Production

Maintenance

H

Quality

Logistics GR

OW

TH

Logistics

NA

BL

E G

Job Rotation

SUST

AIN

Inter Dept

Training

S

CONSTRAINTS

Time Consuming

Laborious data collection required

Continuous involvement of shop floor executives

Continuous Monitoring

M ti l l i Meticulous planning

Snail Pace Result

MULTI SKILL LEVEL EVALUATIONMULTI SKILL LEVEL EVALUATION

Sum of skill % in skill comp (area) exposedSum of skill % in skill comp.(area) exposed

Average Multi skill % = * 100

Sum total of all the skill areas identified

No of skill area exposedNo of skill area exposed

Coverage Area % = * 100

Total number of skill area identified

MULTI SKILL FORMATION ATMULTI SKILL FORMATION AT

MOLD SHOP

HNGIL PONDICHERRYHNGIL-PONDICHERRY

1993 2011 1993 - 2011

S M SSCOPE OF WORK -MOLD SHOP ….

Manufacturing and supplying moulds to all group g pp y g g pcompanies for container glass production.

MOLD SHOPMOLD SHOP …. Operations definedp

Shaping

Turning

W ldi Welding

Milling

Drillingg

CNC-Turning

Engraving

Fitting Fitting

Inspection

MMULTISKILL AT HNG-PUDUCHERRY

120

100

120

60

80

erce

nt

Microsoft Office Excel Worksheet

100

61.4620

40

Pe

24.85

0

20

Total Area Average l i kill %

Average multiskill % coverage area

OUTPUT TREND IN HNG-MOLD SHOP

800 750

Output in Moulds

500

600

700

450

600650

200

300

400

500

225 250 250 250300

360

0

100

200

1993 1995 1997 1999 2001 2003 2005 2007 2009 2011

REFERENCESREFERENCES

Multi Skilling and Firm Performance – Yong – Min Kim and Ki Seong Park

Arthur J B., “ Effect of Human resource Management system on manufacturing performance and turnover”. Academy of Management Journal 37 (No.3, 1994) : 670 – 87.

Carmichael H.L. and Bentley M.W., “ Multiskilling, Technical Change and the Japanese Firm” Economical Journal 103( No g p (416 1993) : 142-60.

Huselid M.A., “The Impact of human Resource Management Practices on Turnover, Productivity and Corporate Financial , y pPerformance”. Academy of Management Journal 37 (No: 1995); 635 – 72.