Multiline Client (MLC) Mobile

Your Mobile Workforce Stays Professionally Connected with NEC’s Multiline Client Mobile

At a Glance

• Anywhere, anytime access to NEC’s desktop telephone functionality through

Android™ and Apple® mobile devices and Windows® and macOS® computers

• Supported on NEC’s UNIVERGE SV9100, SV9300 and SV9500

communications platforms (Also supported on UNIVERGE SV8000 Series)

• Emulates the intuitive interface of an NEC desktop 32 button self-labeling

phone display on personal hand-held devices for a consistent user experience

• Provides single number reach, simultaneous ringing of devices and access to

voicemail

• Enables programming of ringtones and configuration of soft-keys

• Offers access to the majority of SV9000 series system features

• Enables easy transfer of calls to and from MLC and desktop telephone

• Operates internally on corporate Wi-Fi network or outside the network on a

reliable IPv4 or IPv6 connection

• Integrates with web-based UC for Enterprise (UCE) UC Desktop Client

• Works with Business ConneCT (BCT) and UCE Contact Center Suite for

contact center agents

• Syncs and provides access to device and Microsoft® Outlook® contacts

• Provides access to Call Logs (Missed calls, Outgoing and Incoming calls)

• Supports Bluetooth® and wired headsets

• Two-way video calls between MLC Mobile users (via Wi-Fi or VPN) (Future)

Overview

Enterprise mobility is required to support devices that includes mobile phones, iPad®, Surface® and tablets as well laptop and desktop computers

with consistent user interface and features with no additional user training. Similar to macOS and Windows computers, mobile devices are the primary

communications method for most of today’s on-the-go workforce. Along with this expanded use of mobile phones from office, home and hot spots

comes the challenge of remaining connected and effective, by carrying the functionality of a networked telephone on mobile devices.

Weak in-building signals can also be an issue. Moving the call to an outdoor location can make continuing the conversation very difficult- and important

calls can even be lost.

Today, positive customer interaction and smooth business communications are critical to the success of any enterprise. NEC’s Multiline Client Mobile

gives both customers and colleagues easy access to your mobile personnel on a platform of their choice without compromise, while also providing your

people with the business tools they need to work effectively while they are on the go.

MLC Mobile re-invents the office telephone by moving the traditional

desktop phone onto your iPhone/iPad/Android Phones/Android Tablets/

Surface/laptops and Desktops, transforming it into one innovative,

feature-packed business device. This solution revolutionizes the users’

experience and changes the way businesses use their personal devices.

As a telephone, MLC Mobile delivers a full multiline self-labeling desktop

telephone user experience. A familiar NEC desktop telephone intuitive

interface supports 32-line keys along with the most sought after SV9000

features, including Bluetooth® compatibility. It delivers integrated system

access to device and Microsoft Outlook contacts plus UC for Enterprise’s

web-based UC Desktop Client. Combining the power of NEC’s award

winning UNIVERGE® SV9000 phone systems, along with the inherent

capabilities of smart devices, the results are unprecedented.

User-Friendly Interface – Little or no staff training required.

Transfer Calls to and from Mobile Device – MLC Mobile is an

innovative application that allows your workforce to transfer their NEC

desktop telephone to their personal handheld Android or Apple device

and vice versa, while maintaining their call connection. When transferred

to mobile device, calls are initiated or can continue via Wi-Fi or VPN

connection.

SV9000 Features on Mobile Devices – When the desktop telephone

functionality is transferred to your mobile device, so is your access to the

majority of UNIVERGE SV9000 features, including:

• Seamless integration with your web-based UC Client (currently

UC for Enterprise’s UC Desktop Client on the SV9300/SV9500 is

supported)

• Unified Messaging and Voicemail with Message Waiting Indicator

Light

• Integration with UCE Contact Center Suite, UNIVERGE Business

ConneCT and UNIVERGE SV9100 Contact Center applications for

agent use

• Syncs and provides access to device and Microsoft Office Outlook

contacts

Solution

Offers True Mobility Customizable Function Keys – Soft-keys can be adapted to the exact

individual requirements of each employee.

Customizable Ring Tone - Set your own personalized ring tone for

incoming calls. Additional ringtones can be downloaded on a user’s

Android device or downloaded music files can be used on an Apple iOS

device.

Call History - Incoming, outgoing and missed calls are logged and are

accessible to the user. Call history can be used to make call backs, and

the numbers can be added to the directory.

Bluetooth and Wired Headset Support – enables users the freedom to

utilize different types of headsets to fit their exact needs - whether they

are wired or wireless.

Wideband CODEC - utilizes wideband CODECs (G.711 and G.729) for the

truest possible speech reproduction—resulting in crystal clear audio.

There are many business challenges that are answered by having a robust

mobility solution that works on all popular platforms. It extends the reach

of your staff and allows for increased efficiency and flexibility. NEC’s

Multiline Client Mobile allows responses to be immediate, regardless of

the user’s location—meeting the challenge of availability, so important

to customers and colleagues alike. Multiline Client Mobile is highly

adaptable and can be customized for each individual’s needs which

results in better efficiency and higher productivity. It gives users the visual

displays and features needed to perform their job intelligently, connected

to the network.

Multiline Client (MLC) Mobile

Audio Device

During active calls enables ability to

switch audio to internal mobile device

speaker or Bluetooth / wired headset

Exit

Enables user to quit “Help” mode and

other phone options by pressing this

key

Mute

Mute and un-mute the microphone

during active calls

32 Line / Feature Keys

4 pages of 8 keys that can be

programmed as flexible line keys /

programmable feature keys by system

administrator

Dial Pad

Functions exactly like a keypad on a

desktop telephone

Station Display

Displays call / feature activity

information plus date, time and soft-

key operation

Help

Explanations of the Soft Keys can

be called up in the station display by

pressing this key

Soft-keys

Enables one-touch access to

displayed features shown

Call Control Keys

Hold – Places internal/external call

on hold

Answer – Press for incoming calls or

to retrieve call on Hold

Speaker - Controls built-in speaker

which can be used for hands-free

dialing/monitoring; switch audio during

active calls

Recall – Finishes a call when pressed

and enables user to place another

outgoing call upon hearing dial tone

Feature – Enables programming of

One-Touch Speed Dial Keys and used

to activate telephone set-up functions

Transfer – Move calls to another

person easily without attendant

assistance

Mic – Controls microphone during

hands-free speakerphone calls

Up / Down Arrows – Volume controls

for Android devices

Video (future release)

During active calls, initiate video

between MLC Mobile users

Status Bar

Displays station login, incoming call and

message waiting status information

MLC Mobile Menu Bar

Access contacts, the MLC Mobile

Dialer, answer incoming calls, view Call

Logs and more…

UC Client

Provides access to users’ web client

logon screen

Audio Controls and

Optional Features

Dial Pad System Lines and

Feature Keys

MLC Mobile First Level Smartphone Screens

Swipe Left Swipe Right

SW16005 | v.01.04.19NEC Corporation of America© 2019 NEC Corporation of America. NEC and UNIVERGE are registered trademarks of NEC Corporation. All rights reserved. Other product or service marks mentioned are the trademarks of their respective owners.

About NEC Corporation of America: Headquartered in Irving, Texas, NEC Corporation of America is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers’ priorities to create new value for people, businesses and society, with a special focus on safety, security and efficiency. We deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology, and leverages a robust partner ecosystem to solve today’s most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $25.2 billion in revenues. For more information, visit necam.com.

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