Multicultural HealthIntroduction

Introduction This presentation is the first of 4 in

this unit. It introduces multicultural health

and reinforces the multicultural nature of our work place.

Learning Objective

Increased awareness of the size and

demographics of the multicultural community in

Queensland.

Introduction

Understanding the impacts of culture on health is important if we are to deliver effective care to our growing multicultural community in Queensland

Let’s start by looking at the multicultural community in Queensland

The Data Queensland is a culturally and linguistically

diverse state 17.9 % of Queenslanders are born overseas

with 7.8% speak a language other than English at home.

In Queensland Health workforce people from culturally and linguistically diverse backgrounds (CALD) make up 13.1 %.

The DataBased on Queensland population on average

1 in every 3 patients was born overseas or has a parent who was

1 in every 10 patients speaks a language other than English at home

1 in every 20 patients does not speak English well or at all

Work force = 1 in 10 have a non English speaking background (NESB)

What does Queensland Health expect of you

Culturally competent staff:This is achieved when you are able to work

effectively with people from a cultural background different to your own, and your workplace supports you to do this through its policies and procedures

More than just awareness of cultural differences

Five Cross Cultural Capabilities

Context•Knowledge •Skills •Behaviour

Collaboration•Knowledge •Skills •Behaviour

Cultural understanding

•Knowledge •Skills •Behaviour

Communication•Knowledge •Skills •Behaviour

Self reflection•Knowledge •Skills •Behaviour

Health Service Response Health services need to be

Culturally appropriate Responsive Safe

Effective team work means we need to know

how to work with and across diverse cultures Multiculturalism is no longer a ‘minority’

issue

Health service response The need for cultural capability is

recognised in the Australian Charter of Healthcare Rights.

The most relevant right for health services is “the care provided shows respect to me and my culture, beliefs, values and personal characteristics.

Extra resources Multicultural Queensland - Making a world of

difference ( http://www.multicultural.qld.gov.au/media/maq_making_world_difference_policy.pdf )

Language policy - http://www.health.qld.gov.au/multicultural/policies/language.pdf

code of code policy - http://www.health.qld.gov.au/about_qhealth/cc2006web.pdf

newly released Australia Health Care Charter: http://www.health.gov.au/internet/safety/publishing.nsf/Content/com-pubs_ACHR-pdf-01-con/$File/17388-roles.pdf

Activity 1- Instructions:Make a list of all first name and the cultural

backgrounds of the people you have had contact with in the last 2 weeks

1.From your clients/community including family /agencies or

2.Queensland Health staff that you work with or normally work with.

Workplace Diversity Activity

PROPERTIESOn passing, 'Finish' button: Goes to Next SlideOn failing, 'Finish' button: Goes to Next SlideAllow user to leave quiz: After user has completed quizUser may view slides after quiz: At any timeUser may attempt quiz: Unlimited times

Conclusion

This presentation has set the scene for the multicultural environment health professionals work in.

The next presentation defines culture and multiculturalism