multicom lte+ installation guide - suretek · 2020. 5. 7. · suretek to request access to...
TRANSCRIPT
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Multicom LTE+Installation Guide
Edition 05/2020
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WIRING
DIAGRAM
1
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SECTI
ON
REFERENCE
For help with your Multicom, please contact Multicom Customer Service,email: [email protected]: www.multicomsystems.com.auphone: 1300 603 704 (+61 2 8787 9872)
Multicom ® is a registered trademark.
Copyright © 2020 Multicom Systems.All rights reserved.
Contacting us:
2
Free Apps / Software
• To confi gure Multicom in-fi eld - TechTools
• To allow user remote control - AlarmLINK
• When no PSTN comm path - Multicom Smart Modem
Install and Confi gure Multicom
• Confi gure AlarmLINK (optional)
Connect to WiFi
• Without password
• With password
Program Multicom with TechTools
• Add users to AlarmLINK
• Commisioning
...........................................................4
Handy Section Reference
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• Multicom, LTE+ Alarm Communicator, fi tted with 1 (or 2) SIMsTelstra is Carrier 1, Optus is Carrier 2(Optus set to inactive, awaiting the Optus 5G roll out)
• LTE Antenna (Male Connector)
• WiFi Antenna (Female Connector)
• 2x 3K3 Resistors
• 2x 6K8 Resistors• • Connection Block
• Tamper Lead
• Antenna Fly Wire – Male Connector
• Antenna Fly Wire – Female Connector
• Velcro Strips
• Tamper Pin Jumper (fi tted)
• RJ12 Cable
• Installation Guide
What’s in the BoxWHATS
IN
THE
BOX
3
You should fi nd everything you need:
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TechTools is comprehensive tool that allows technicians to manage, confi gure and commission Multicom alarm communicators in the fi eld, in real-time:
• Program Multicom device• Test signal strength in each wireless comm. path• Program relay operation and zones, enable/disable• Add a customer to use the alarmLINK app
Also:
• Centrally manage and confi gure Multicom devices
• Administer any number of fi eld technicians
• View all activity-alarms, polls, and poll fails
• Use built-in complete library of alarm panel manuals
Free Apps / Software
TechTools:
SOFTWARE
AND
APPS
4
2 ways to use TechTools:
1. TechTools App 2. TechTools web portal for computers.
Confi gure onsite / in-fi eld - TechTools App
For more information, please see page 7.
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SOFTWARE
AND
APPS
• Remotely arm/disarm
• Generate panic alerts
• Control doors, light & gates
• View complete alarm history
AlarmLINK:
5
To offer AlarmLINK, you will need to install and set up TechTools and use the add customer function.
* Colour scheme confi gurable via TechTools
To add your logo to AlarmLINK send a copy (on a transparent background, if possible) to:
Brand AlarmLINK with your LOGO
Free Apps / Software
AlarmLINK APP - Allow End User Remote Control
For more information, please see page 11.
AlarmLINK is a Smart Phone App that will empower your customers to:
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The Multicom Smart Modem creates an IP-based, virtual modem connection between Upload/Download (U/D) software and an alarm panel at client sites.
The Multicom Smart Modem (MSM):
• Is a time saving feature
• Provides remote confi guration access to alarm panels while attached to U/D enabled Multicom devices
• Allows traditional U/D programming software to communicate with the alarm system.
Multicom Smart Modem:
SOFTWARE
AND
APPS
MULTICOMS M A R TM O D E M
6
Free Apps / Software
Multicom Smart Modem
IP-based, virtual modem connection.
For more information, please see page 13.
No PSTN Comm Path
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USING
TECHTOOLS
Using The Apps - TechTools
Online Desktop Portal or Smart Phone App
Using TechTools on a Smart Phone:
Using TechTools on a desktop: You will need access to the TechTools Portal. Call or email Multicom Systems to request access to TechTools Online Desktop Portal. Portal screens may differ slightly from app.
1. Download TechTools from your App Store
2. Install App on your smartphone
3. REQUIRED: Register for TechTools TechCode(Steps on next page)
7
Manage your alarm communicators from a PC or mobile.
Getting Started - Online or Smartphone
APPS:
https://techtools.suretek.com
Downloadd links on
back coveer
ONLINE:
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USING
TECHTOOLS
Open TechTools on Smartphone
Fill in the detail page
Tap Register me to recieve TechCode
Your TechCode will be displayed, and also emailed to you.
8
Using TechTools on Smart Phone
Required - Register for TechCode
Step 1
Step 22Tap New Registration
Step 33
Step 44
Step 55
Step 66
Authorize your TechCode: see next page
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USING
TECHTOOLS
Using TechTools
9
You are required to forward your TechCode to the owner of the Multicom device for authorisation.
Authorisation of TechCode
You must attach the TechCode to the Multicom device to get connected. To activate call the Multicom Activation Centre on 1300 603 704.
Owner of Multicom device
Technician from Monitoring Centres/ Bureaus:
! Note: Online Portal users will see Multicom Master TechCode displayed as Multicom Administrator Login in future versions.
This is a sample TechCode
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USING
TECHTOOLS
A Multicom Master TechCode is required to allow technicians to have access to their Multicom devices:
To set up Multicom Master TechCode
TechTools - For Monitoring Centres / Bureaus
To approve a technician's TechCode Authorisation Request
Tap Pemissions
Add technician
Technician can now log in to TechTools to program Multicom device
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Authorising Technicians
Step 1
Step 22
Step 33
Step 44
Open TechTools
Enter TechCode
Tick box if you want to allow technician to authorise other Multicom technicians
Step 55
Call 1300 603 704 to set up your TechCode / Multicom Adminstrator Login. Once set up you will be able to allow your technicians to access their Multicom Devices
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Offering AlarmLINK App - (Optional)
Remotely arm & disarm your alarm systems
Remotely controllights, doors & gates
Send panic alarms with your location to your monitoring centre.
View alarm history on your phone
Protect your family & employees by downloading on multuple devices
By providing AlarmLINKYour end users will be able to have remote control and access to their alarm system.
Here is what AlarmLINK can do:
OFFERING
ALARMLINK
11
Free App for your end usersIf you are not providing AlarmLINK to your customers, skip this section.
REMEMBER: You can brand AlarmLINK with your own logo and company colours. See page 5 for more information.!
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To offer AlarmLINK, please review the following steps:1. The Multicom device needs to be confi gured. See page 15.
2. You will need access to TechTools. If you haven't already set up TechTools, please see page 7.
3. Your customers have to be added to AlarmLINK via TechTools. See page 34.
4. Your customers will need the AlarmLINK Smart Phone App installed on their phone. Available via Google App Store or iTunes store.
OFFERING
ALARMLINK
12
Offering AlarmLINK App, continued
Necessary Steps
Connect and Control your alarm system.
Downloadd links on
back coveer
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MULTICOM
SMART
MODEM
Multicom Smart Modem (MSM) allows traditional U/D programming software for communication with the alarm system when an alarm panel has been upgraded to a Multicom communicator.
This time saving feature that gives you remote configuration access to alarm panels while attached to Upload/Download (U/D) enabled Multicom Devices.
When connection is detected on virtual COM port, Multicom Smart Modem will create a tunnel to the alarm panel via the SURETEK NETWORK and Multicom device.
Once the alarm panel is connected, commands can be issued from the U/D software.
Multicom Smart Modem
13
Downloadd links on
back coveer
IMPORTANT: Multicom Smart Modem software installs on a Windows operating system. !
How does Multicom Smart Modem work?
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MULTICOM
SMART
MODEM
1. Installed your panel manufacturer is supplied U/D software for remote access and programming
2. Allowed for remote access once you have left site by programming the Alarm Panel for: - no answering machine defeat- fi rst call 3rd ring
3. Ensured each panel is programmed correctly (so you won’t have to return to site to allow remote U/D software access)
Before proceeding to download and install, you should already have:
IMPORTANT: Only download and install Multicom Smart Modem when the 3 steps above are completed.
14
Multicom Smart Modem, continued
Necessary steps to be completed before installation
!
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Note: For Poor Signal Areas, consider using a high-gain antenna available from your Multicom supplier.
Wall MountingWALL
MOUNTING
AttachWiFi Antenna(Female Connector)
FixVelcro Strips (included) to back of the unit to mount
AttachLTE Antennas (Male Connector)
15
Mounting Multicom to wall
Step 1
Step 22
Step 33
Attach antennas and velcro:
!
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ALARM
PANEL
MOUNTING
Attach fl y wires and antennas:
Alarm Panel Mounting
Attach fl y wires (included)
16
Mounting Multicom inside an alarm panel
Step 44
Step 1
Step 22
Drill 7mm holes in alarm panel
Thread fl y wires through holes and attach to antennas
Step 3
(Female Connector)
(Male Connector)
FixVelcro Strips (included) and mount device in alarm panel
Note: For Poor Signal Areas, consider using a high-gain antenna available from your Multicom supplier.!
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CONNECT
TO
POWER
If Alarm Panel doesn’t have 12V Auxiliary Power output which can provide 150mA, you can connect to a MCPS 12 Power Supply (optional - available from your Multicom supplier), OR a fi xed 12V DC power supply (≥150mA.)
Connect Multicom to Power
17
1. Connect 12V+ and GND
!
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CONNECT
TO
PANEL
Connect Multicom to Alarm Panel
18The centre two pins on the Multicom unit and included RJ12 cable wires are 'Ring' and 'Tip'. !
2. Use a 4-wire RJ12 cable (included) to connect
Note: Tamper is initially disabled when supplied. It may be enabled / disabled in the TechTools Web Portal under the Program screen, Device Options 14.
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PANEL
RELAY
OUTPUT
Relay/COM:
Note: If not using Zone 2, make sure you seal the zone with a 3K3 EOLR.
Interconnect Alarm Panel Relay Output
19
3. Program Alarm Panel RelayTo allow immediate notifi cations of communication failure to the Monitoring Centre.
Connect an Alarm Panel Relay Output to any Multicom Zone input.
!
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CONFI
GURE
FOR
ALARMLINK
In this section you will be confi guring the Multicom for use of AlarmLINK.
20
Confi gure Multicom for AlarmLINK (optional)
Complete this section if offering AlarmLINK
REMEMBER:These important steps need to be completed:
1. You will need access to TechTools. If you haven't already set up TechTools, please see page 7.
2. Your customers will need the AlarmLINK Smart Phone App installed on their phone. Available via Google App Store or iTunes store.
At the end of this section you will be able to add your customers to AlarmLINK via TechTools.
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CONFIGURE
FOR
ALARMLINK
4. Wire Multicom to Alarm Panel for Remote Arm/Disarm
OPTIONAL: Programming to control devices such as gates, doors and shutters can be done using the TechTools app.
REQUIRED: The R2 NO must be connected to allow end user to use AlarmLINK with their Multicom device.
21
Confi gure Multicom for AlarmLINK (optional)
The R2 NO on the Multicom device is defaulted to Momentry Key Switch input. Program an available zone on the Alarm Panel as Key Switch.
!
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Confi gure Multicom for AlarmLINK (optional) CONFI
GURE
FOR
ALARMLINK
22
Open/Close Reports
User requests to arm/disarm will only show as successful when the open/close report is received at the Monitoring Centre.
Sync to AlarmLINK appThe open/close reports will sync to the AlarmLink app, allowing the user to verify if the panel is armed or disarmed.
Spinning WheelsSpinning wheels will show in the app during the exit and entry delays after which the Alarm Panel will generate the open/close reports. The longer the entry or exit delay, the longer the wheel will spin before arming and disarming.
Times out when report not enabledIf reports are not enabled, the user will get a timeout after 2 minutes of spinning wheel and the arm/disarm state will not sync correctly on the AlarmLink app.
Please read before continuing:
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CONFIGURE
FOR
ALARMLINK
5. Confi gure Arm/Disarm for Open/Close Reports
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Confi gure Multicom for AlarmLINK (optional)
Vital steps to allow the AlarmLINK app to see the open/close reports from the Alarm Panel to complete the arm/disarm requests.
1. Confi gure an Alarm Panel zone to "Arm/Disarm input" (Program as Momentary Key Switch).
2. Enable reporting of open/close reports for both "stay" and "away" modes. By default, Multicom is pre-confi gured to pulse "Relay 2" for 3 seconds on arm/disarm request.
3. Program Alarm Panel entry and exit delays to the "minimum time" to speed up AlarmLINK arm/disam response time.
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CONFI
GURE
FOR
ALARMLINK
6. Wire Multicom to Panel for Relay Control ConnectionSetup the device for general relay control.
Please ensure you also wire a common ground.
24
Confi gure Multicom for AlarmLINK (optional)
!
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DEVICE
CONNECTION
Device Connection
The Multicom logo LEDs act as signal strength indicators for the active Carrier. The number of lit LEDs indicate signal strength.
Recommended Signal Strength: 3 LED bars minimum should be lit.
Verify Carrier Signal Strength
25
Powering Up
Solid
Flashing
Using Carrier 1
Using Carrier 2
SIM LED LIGHT:
Four LED lights are located on front of the panel:
SIM LTE WiFi FAULT
Step 1Check all 4 LEDs should turn solid blueon power up.
Solid or fl ashing light indicate:
Step 22
If no connection or is signal is too low you must relocate the device or obtain a Multicom high-gain antenna. If one of the Carriers cannot meet signal requirements, the Carrier can be disabled.
Solid
Flashing
LTE Network
3G or 4G Network
LTE/3G LED LIGHT:
!
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WIFI
WITH
WPS
Required: Internet WiFi Router with a WPS
TechTools WiFi Connection with WPS
Press and hold down Multicom WiFi button until LED lights on the Multicom begin to scroll left to right.
26
When password is unknown
Step 1
Step 22
Press Router WPS immediately after the LEDs begin to scroll.
Connection may take 2 minutes. Repeat if connection does not complete.!
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CHECK
WIFI
WITH
LEDS
27
You can use the LEDs to check the WiFi status once connected to the WiFi network.
Checking WiFi Status using LEDs
When password is unknown
Step 1To display WiFi status, press once on the WiFi button on the bottom of the Multicom unit.
Step 22Check WiFi status display: Status will display for 2 minutes then switch back to LTE status.
Solid
Flashing Slow
Scrolling
Connected
Signal Strength
WPS Mode
BLUE LEDs:
Flashing Connecting
ORANGE LEDs:
If you can't see the WiFi Status LEDs after pressing the WiFi button, then refer to the next page. !
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WIFI
WITH
PASSWORD
WiFi Connection (with password)
Tap Program on bottom menu
Connect the Multicom to WiFi using the TechTools app.
Tap Panels
Enter the Multicom Panel ID, then tap Go
Enter the code 1345, then tap OK. Proceed to next page...
28
When WiFi network and password are known
Step 44
Step 1
Step 22
Step 33
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WIFI
WITH
PASSWORD
29
WiFi Connection (with password)
Step 55
Enter all required details:
When WiFi network and password are known
Select ON to enable WiFi
Enter WiFi Network / SSID Name (case sensitive)
Enter WiFi Network Password (case sensitive)
Choose DHCP or Static IP
Tap Save
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CHECK
WIFI
WITH
TECHTOOLS
30
You can check the WiFi status within the TechTools app if you are unable to see the LEDs.
Checking WiFi Status using TechTools
If unable to see LEDs
Step 1
Step 22
Step 33
On TechTools go to Settings Page
Swipe down from top of Setting Page: should say CONNECTED
Refresh (Swiping down) again if not connected
If it will not connect, do not proceed
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Program the Multicom with TechTools
Using TechTools to program
Review the panel details
Locate Multicom ID barcode and ID number
Open TechTools App
Scan Multicom ID barcode or type ID number
PROGRAM
THE
MULTICOM
31
Step 1
Step 22
Step 33
Tap Panels to open panels page
Step 44
Step 55
Step 66Keep this page open to access program menus
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PROGRAM
THE
MULTICOM
Confi gure Account Code and CMS Number or other desired locations
Accessing program menus:
From Panel Details page, tap on Program on the bottom menu
Enter default code 1345 to enter programming screen
Tap OK
Program the Multicom with TechTools
32
Step 1
Step 22
Step 33
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Description:Relay display name for TechTools and AlarmLINK
Open Name:Display name when relay is ON, or Active
Open Type: Latched - Relay which toggles from one state to another
Pulsed - Relay which will activate for the programmed time when activated
Open Duration:Only available when the Open Type is Pulsed. This is the time in seconds that the relay will be activated when set from TechTools or AlarmLINK
Close Name:Display name when relay is OFF, or inactive
Tap Save
Customize Relay Confi guration - Using TechToolsConfi gure the remote control of doors, gates, shutters, etc.
From the Panel Details page, tap on Program to get to Program Page, then Tap on Relays and enter the information detailed above.
Program the Multicom for AlarmLINKPROGRAM
FOR
ALARMLINK
33
Step 1
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In TechTechs on Smartphone
• At bottom of page, tap on Users button
• Next on top right corner Tap Add
Remember to inform end users to use AlarmLINK
Add Customers to AlarmLINK ADD
USERS
TO
ALARMLINK
34
End users will receive an emailed password once added to AlarmLINK.
Enter End User details and tap Save
Wait for notifi cation, then Tap OK
Step 1
Step 22
Inform End User to expect to receieve an email with link link and password.
Instruct user to click link to open AlarmLINK and log in
Step 33
Step 44
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Set up Poll Fail Monitoring and Alarm Delivery to Monitoring Centre in TechTools
Commissioning
Go to Panel Details in TechTools app
Enter Reporting details
Enter Bureau, Monitoring Centre, and other required reporting details for the device
Program the Multicom with TechTools
Step 1
Step 22
Step 33
Step 44
Tap on Commission
Press Activate You will receive a message that the Multicom has been activated successfully upon successful commissioning
Step 55
COMMISSIONING
35
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WARRANTY
36
Limited Warranty StatementMulticom Systems (henceforth known as Multicom) warrants its products to be free from defects in material and workmanship, under normal use, for a period of twelve (12) months, or twenty four (24) months if the Multicom product is installed by a ‘Certifi ed Multicom Installer’, from the date of purchase. If the warranted products are returned to Multicom during this period of coverage, Multicom will repair or replace (at its discretion) without charge, those items found to be defective. Any replacement or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify their Multicom distributor, in writing during the warranty period, that there is a defect in material or workmanship. All Multicom distributors and dealers have a warranty program and you are expected to return your product with proof of purchase in accordance with such a program. Prior authorisation is required before returning the product, as Multicom will not accept any shipment for which prior authorisation was not fi rst obtained. Multicom will, at its option, repair or replace without charge, those authorised returned items it fi nds defective.
Please note that this warranty does not cover any software products, which are licensed under terms of a separate oftware license agreement included with the product purchased. This warranty only applies to defects in parts relating to Multicom products identifi ed with a Multicom product label and shall not cover transformers, metal boxes, access cards & tags, batteries, tamper kits, spare parts, cables & connectors, temperature sensors, promotional items & displays or any freight, and labour.
This warranty does not cover damage incurred in shipping or handling, problems that result from external causes such as accident, abuse, and misuse, or problems with electrical power failures, or other damage caused by:• peripherals or unauthorised alterations or modifi cations;• servicing not authorised by a Multicom Certifi ed Professional;• usage that is not in accordance with product instructions;• using accessories, parts or components not supplied or
recommended by Multicom; • failure to provide a suitable installation environment for the
products; • failure to change passwords, settings and/or pin codes from
factory default and;• improper maintenance or failure to perform regular preventative
maintenance
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Multicom’s responsibility for defects in material is limited to repair and replacement of the product. Multicom does not accept liability beyond the remedies provided for in this limited warranty or for any special, indirect, consequential or incidental damages, including without limitation, any liability for third party claims against you for damages. Multicom’s maximum liability will be no more than the amount paid for the product that is the subject of the claim. The laws of some jurisdictions do not allow the disclaimer of consequential damages. Under such circumstances, the limitations and disclaimers herein shall be to the greatest extent permitted by law.
This warranty contains the entire warranty and shall be in lieu of anyand all other warranties, whether express or implied, including without limitation, implied warranties and conditions of merchantability and fi tness for a particular purpose, statutory or otherwise. This disclaimer of warranties and limited warranty is governed by the laws of the New South Wales, Australia.
Multicom will not be responsible for any custom fees, or taxes that may be due. For those jurisdictions where the legal minimum warranty exceeds the Multicom warranty period, this warranty will be equally extended to meet such legal minimum requirement.
Multicom does not install or connect the products, which may be used in conjunction with other products not manufactured by Multicom; therefore Multicom cannot guarantee or warrant the performance of the security system. Multicom will not be responsible for circumstances resulting from the product’s inability to operate. Your security system should be considered as one of many tools available to reduce risk and/or damage caused by burglary, fi re or other emergencies. Other tools include, but are not limited to, access controls, lock products, insurance coverage, fi re prevention, fi re extinguishing devices and sprinkler systems. We strongly recommend that your security alarm system be tested and maintained on a regular basis, and that you stay aware of new and improved Multicom products and developments.
BEWARE: Dealers, installers and/or others selling, distributing or advertising Multicom product(s) are not authorised to modify this warranty or make any additional warranties that are binding on Multicom or distributors and its affi liates without the written approval from Multicom.
Multicom may change the terms of its limited warranty, without notice, at its discretion.
WARRANTY
37
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WARNING: Due to limitations of Alarm Systems, Multicom cannot guarantee the performance of the security system and shall not be responsible for circumstances resulting from the product’s inability to operate. It must be understood that while your Multicom product is highly advanced and secure, it only forms part of your total security installation and it does not offer any guaranteed protection against burglary, fi re or other emergency. This is due to a number of reasons, including, but not limited to, inadequate or improper installation/positioning, sensor limitations, battery performance, wireless signal interruption, inadequate maintenance, or the potential for communication mediums to be compromised or circumvented. As a result, Multicom does not represent that the alarm system will prevent personal injury or property damage, or in all cases provide adequate warning or protection. Your security system should therefore be considered as one of many tools available to reduce risk and/or damage of burglary, fi re or other emergencies; such other tools include, but are not limited to insurance coverage, fi re prevention and extinguisher devices, and sprinkler systems. We also strongly recommend you to regularly maintain your security systems and stay aware of new and improved Multicom products and developments. For those customers who are using a security system connected to a non-traditional telephone system, such as “Voice Over Internet Protocol” (VoIP) that converts the voice signal from your telephone to a digital signal travelling over the Internet, you should be aware that your alarm system may not function aseffectively as with traditional telephone systems. For example, if your VoIP equipment has no battery back-up, during a power failure your system’s ability to transmit signals to the monitoring centre may be compromised. Or, if your VoIP connection becomes disabled, your telephone line monitoring feature may also be compromised. Other concerns would include, without limitation, Internet connection failures, which may be more frequent than regular telephone line outages. We therefore strongly recommend that you discuss these and other limitations involved with operating an alarm system on a VoIP or other non-traditional telephone system with your installation company. They should be able to offer or recommend measures to reduce the risks involved and give you a better understanding. The Multicom range of communication products are designed to detect all communication failures within the network and are designed to work effectively around traditional telephone systems in addition to Non-Traditional Telephony such as VoIP, GPRS, 3G/LTE and new communication mediums including the (NBN) National Broadband Network.
WARRANTY
38
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Copyright Notice & DisclaimersCopyright © 2020 Multicom Systems Pty Ltd. All rights reserved
Multicom LTE+ WiFi Installation Guide - May 2020Version 2.0 • 01.05.2020
Please address your comments and suggestions to Multicom Systems on 1300 603 704.
Changes may be made periodically to the information in this publication. The changes will be incorporated in new editions of the guide.
This guide and the software described in this document is furnished under a license agreement, and may be used or copied only in accordance with the terms thereof. It is against the law to copy the user guide and software on any other medium, except as specifi cally provided in the license agreement. The licensee may make one copy of the software for backup purposes.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopied, recorded or otherwise, without the prior written permission of Multicom Systems Pty Ltd.
The software license and limited warranty for the accompanying products are set forth in the information packet supplied with the product, and are incorporated herein by this reference. If you cannot locate the software license, contact your Multicom Systems representative for a copy.
All product names mentioned in this manual are for identifi cation purposes only, and are either trademarks or registered trademarks of their respective owners.