multi generational teams
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@elifdurugonen
Workplace Harmony
Model
UNDERSTAND what shapes expectations and drives behaviourfor different generations
ACCOMMODATE different styles and flex, while still meeting the needs of thelarger organization
APPRECIATE what each generation brings to the table
INTEGRATE each generation’s strenghts to achieve business outcomes
@elifdurugonen.com
Baby Boomers1946 - 1964
Gen X1965 – 1980
Gen Y1981 – 2000
• Born after World War II• Great Impact on the
World
• Working Parent(s)• Parents Experienced
Massive Layoffs in 1980s
• Dot-Com Generation• Parent planned, structured lives• Long term = 2 years
@elifdurugonen.com
GENERATIONAL DIVERSITYRecognizing and understanding generational differences can help everyone learn to work together more effectively and transform your workplace from a generation war zone to an age-diverse and productive team.
Benefits of Teaming Generations
Generations learn from one another
86% agree
Better work quality due to variety of generational perspectives
82% agree
@elifdurugonen
Are you finding it challenging to relate to some of your team members?
Are your experienced team members frustrated with the younger?
Or vice versa
YOU ARE NOT ALONE!
Keep Generations Apart?
Keeping workers of different generations from being assigned to work together
78% say not successful at all
@elifdurugonen
@elifdurugonen
BABY BOOMERCORE VALUES
• Family • Love• Integrity• Diversity• Optimism• Personal
Gratifcation • Idealistic• Team Orientation• Youth – forever!• Involvement
• Family • Love• Integrity• Diversity• Balance• Independent• Skeptical• Self-Reliance• Pragmatism• Distrustful of Authority
GEN XCORE VALUES
• Family • Love• Integrity• Diversity• Self - confidence• Meaning• Achievement• Patriotic• Collaboration• Informality
GEN YCORE VALUES
DİFFERENCES BETWEEN GENERATİONS
Priorities Working Styles
Communication
Styles
Way ofthinking
Decision making
processes
Learning styles / needs
Motivation factors
Expectations
Appearance
Areas of Generational Conflict
Communicationand Leadership
Learning andDevelopment
Reward andRecognition
Com
mun
icati
onBaby Boomers – Face to face• Use open and direct style but avoid controlling language• “Show me" generation• Prepared to answer questions • Present options to demonstrate flexibility in your thinking
Generation X – Direct, as needed• Talk in short to keep their attention• Ask and give regular feedback • Use an informal communication style• Email as a primary communication tool
Generation Y – Email, instant messaging• Challenge them • They will resent it if you talk down to them• Prefer communication through technology (e.g., email, instant
messaging, text messages, podcasts, bulletin boards, on line chats, blogs, etc.)
• Prefer networking opportunities• Quick responses to emails
@elifdurugonen
We need “learning
agile” leaders!
Mental Agility
Self-awareness
People Agility
Change Agility
Results Agility
Lead
ersh
ipBaby Boomers• Show respect to their achievements• Involve in change initiatives and
organizational issues
Gen X• Truth• Coaching • Include in decisions • May challenge leadership (asking
“why”)
Gen Y• Avoid «I am the boss» style• Like to be treated as colleagues • Informality• Coaching and mentoring
@elifdurugonen
Areas of Generational Conflict
Communicationand Leadership
Learning andDevelopment
Reward andRecognition
@elifdurugonen
Gen Y
Gen X
Boomers
0 5 10 15 20 25 30
Have you ever left a job due to lack of development opportunities?
Development is an issue!
“Train them too much and they will leave.”
“Continuous learning is a lifestyle.”
“I learned the hard way; you can too!”3%
13%
28%
@elifdurugonen
to stay current
Independent; expert or coach led
“lead me to the information”
Boomers
Gen X and Y
marketable skills
Mentoring
collaborative; peer-to-peer
context and value
Feedback!
@elifdurugonen
WHEN GIVING FEEDBACK
Baby Boomers • Give Recognition• Establish Link
– Organizational Mission– Organizational Values
Generation X • Show Respect for Time• Approach Efficiently• Be Straightforward• Use Results Language
Generation Y • Speak positive• Offer help• Ask / COACHING
@elifdurugonen
The Most Effective L&D Tools
Coaching Mentoring
40% of Gen Yers said having a mentor directly influenced their decision to
stay at their current company!
@elifdurugonen
The Most Effective L&D Tools
Coaching MentoringReverse
Mentoring
@elifdurugonen
Areas of Generational Conflict
Communicationand Leadership
Learning andDevelopment
Reward andRecognition
@elifdurugonen
Reward means...
Baby Boomers:
“Show respect.
Opportunity to share”
Gen Xers: “Freedom is the ultimate
reward”
Gen Yers:“Assign
meaningful tasks. Be sincere.”
@elifdurugonen
Help generations
acknowledge and appreciate
different generations
Be aware of differences,
focus on similarities
Create a learning
agile organization
Establish an effective coaching culture
@elifdurugonen
Objects in the mirror are
closer than they appear!
@elifdurugonen
They are coming soon;)
Gen Z!